Difficult task managed beautifully
My husband, John & I used Monkey Conveyancing for both the sale of our home and the purchase of a new apartment. Dominic was so professional and helpful despite our being overseas for much of the time and our having a gap between the 2 settlement dates. Communication was timely and clear. Our queries were dealt with quickly and without any problems. The costs were fixed in advance & competitive. We would use the company again without hesitation. Thank you Dominic for helping us through one of life's more stressful times. Chris & John Robertson
Professional and attentive
Having used Monkey Conveyancing previously we engaged them again when we recently sold our house to a developer and purchased another house. Karen guided us through a protracted and difficult sale process which eventually culminated in a simultaneous settlement. She was professional, responsive, prompt and very pleasant to deal with. We felt like we were in good hands throughout the whole process.
Worst conveyancing service
I urgently required a contract to be reviewed due to the seller being away for work. I phoned monkey conveyancing to say could we get this urgently pushed along, to which the reception said it is still sitting with [name removed] and had not been assigned. After i hung up we received a reply to say we were demanding and they were not wanting to go forward with reviewing the contract. All I can say is do not go with these people the lack of service is promptness is not good. I have now wasted time and another two days. After reading other comments i should have went with my gut instinct and not went with them. This was my experience.
Professional and polite with NO hidden costs
Monkey conveyancing were great for my purchase,james responded quickly and polite and you don't get hit extra fees for extra letters or issues that pop up caused by banks or others. Have been around and finally found somewhere to stay - 5 STATS
Five stars to Stephen from Monkey Conveyancing at Holland Park West. He was professional, courteous and efficient. He was always available and responded quickly to any of our concerns. Our purchase went smoothly because of his good communications. From my experience as a buyer, I highly recommend Monkey Conveyancing.
Easy and Straight Forward
We had Lucy and James look after us and from get go they were very quick to respond and outlined everything that we needed to do. The volume of information that you need to go through was intense, but it was laid out clear enough for us to understand and if you have any issues or queries they were extremely quick to respond. Up to settlement everything went smoothly and there was no extension required even though it was a 45 days settlement.
I would strongly recommend anyone to use Monkey Conveyancing as they will assist you through your stressful times of buying a house. You will need to provide them with the requested information on a timely manner for them to help you but as long as you pull your weight they will do the rest for you.
It was terrible experience
Unfortunately I had a bad experience with monkey conveyancing, Gold Coast branch.
My conveyancer was Lucy and she wasn’t nice at all from the first day- arrogant, unprofessional. She made a mistake- she didn’t realise I already paid stamp duty so she sent me a form to pay again. Lucky I paid attention so she apologised.
Her communication skills was also not the best.You can contact her only Monday to Friday 9-5 . If you have some questions after hours - bad luck.
I had some questions after settlement, left msg in the office but she never get back to me.
I don’t know about others but she was simply terrible.
Professional and thorough
Used Monkey Conveyancing for the first time and was very pleased with the service. James was professional, courteous and extremely efficient who kept us fully informed on all matters pertaining to the sale of our house.
I would certainly recommend them to anybody looking for an affordable and professional organisation.
Best Conveyancers on the Gold Coast imo
I give Monkey Conveyancing on the Gold Coast (I dealt with Lucy and James) a 10 out of 10 rating. I've dealt with quite a few arrogant or dim witted or nasty conveyancing companies in the past, and I've always feared dealing with another. Imagine my surprise when ringing for a quote for fees, not only were they competitive compared to others - I found their service to be top notch. They always took my calls, questions I asked were always explained, all emails replied to immediately as were messages left to call me, if they were on the phone. I never was left to wait. I was always treated with respect and courtesy. It was the smoothest property settlement I've ever dealt with due in kind to Lucy and James, two delightful professionals.
Great service and industry knowledge!
I purchased my first home recently and had my conveyancing done through monkey conveyancing. Chris was easy to talk to and walked me through every step of the process. He even pointed out a few things that I didn’t know needed to be done. When settlement arrived my mortgage broker stuffed me around and Chris kept me calm and helped me make the right decisions to get the purchase to go through.
Loved his effort and the follow up from the rest of the team when he was unavailable. Couldn’t reccommend monkey them any more, especially for first home buyers.
Non-responsive, unprofessional, zero customer service.
As a first home buyer, this company was terrible to deal with...
Settlement is such a time sensitive period and Monkey have absolutely no urgency. Unless you speak to the owner directly, the service that you will get will be slow, missing critical information and unresponsive.
Do yourself a favour and do not go with this company. I can speak from personal experience and the experience of other people I know that have used them.
Had to chase up a number of important pieces of correspondence that were emailed through and not acknowledged. This was made harder as it was very difficult to speak with them on the phone and only reluctantly met with me in person after I insisted on it. Very disappointed.
My first consultation with Monkey Conveyancing was with the owner was very positive. As a first home buyer he took his time and thoroughly explained the process. However, after this consultation I was passed into another junior employee who was unprofessional. I bought a new home and there were many issues with the seller, they dealt with nothing and I felt as if they put my contract in the ‘too hard’ basket. When I emailed or rang with questions she would ignore my calls or respond to emails within 24 hours. As a teacher, I’m required to respond on the same day, unsure of why the sane expectation doesn’t apply. They didn’t alert me to an amendment they received for my contract, told me it was all routine, later I realise I’ve lost the car space originally in my contract. A huge change which I, as a first home buyer, did not notice but would expect a solicitor to pick up. I ended up complaining to the owner who then took control of the contract again. I would not recommend.
Our experience with Monkey was fantastic, Daniel was so helpful nothing was too much trouble, he kept in touch and was very informative, everything ran so smoothly through out the process, as it progressed he let us know what would happen next so we knew exactly what to expect. Very Helpful Thank you Daniel
Very good value
Hired them for conveyance as buyer. The company served me all they have promised. People are responsive and helpful. The settlement was arranged properly and happened on time. The documentation was clear enough, and the communication was good. As I know the process of conveyance, we both had correct expectation and collaborated pleasantly. I will use their service again in the future.
Went without a hitch
Stephen was fantastic to deal with. Everything went very smoothly, even though it was a bit of a rush job to get it done by EOFY. He sent regular updates and detailed directions about what I had to do, sign and send off. He communicated directly and professionally with my accountant and banker to ensure things went on time. I am in a regional area, but email communication worked brilliantly. And at a very good price. I was very happy with all aspects of the service.
Very Unprofessional - Not so good from the other side
We were buyers and Monkey acting for the sellers. When the contract could not be satisfied as I was made redundant Monkey tried to hold us to it and forced us to get a letter from the bank to prove finance was no longer available even though we had cancelled before the due date to confirm. After several weeks they agreed to cancel the contract but now several weeks later again have not returned our $20,000 deposit. Returning our deposit is obviously not important to them so they don't bother hurrying up about it.
Just my thoughts
It has been a year since i used these people. I am still annoyed with the very casual attitude from this company. I could write a serious amount of detail but,i am not going to waste anymore time regarding this company.all i will say is this. [name removed] in Brisbane is ok, [name removed] is just far to busy and in my opinion to inexperienced to handle Brisbane enquiries. Having a unreliable conveyer will leave you with dissolution when buying property. The old saying applies here for sure. PAY PEANUTS GET -------.
No monkeying around
I've used monkey twice now , both times have found them not only very efficient , but communication has always been wonderful ,with any questions answered . They take the stress out of a very stressful time and make it smooth sailing ..I could cheerfully recommend this company to anyone .
Monkeys would do a Better Job.
Do not use these people. There is only one way to describe them - totally incompetent.
They lost our documentation, then got duplicates, and lost them too.
And while we are stressing because settlement is worryingly late, their attitude is "couldn't care less"..
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