1,996 reviews
Conveyancing.com.au was previously trading as Think Conveyancing.
AI reviews summary
Conveyancing.com.au maintains an overwhelmingly positive reputation for providing streamlined, affordable, and professional property settlement services. While the company operates a largely online model with offshore support teams, users frequently highlight the responsiveness and expertise of individual paralegals who manage the end-to-end process for both buying and selling.
Pros
- Exceptional Staff Performance: Specific paralegals, most notably Allan Clark and Monique Ona, are repeatedly praised for their professionalism, patience, and ability to handle complex queries.
- Affordability and Value: The service is frequently cited as being highly cost-effective and offering excellent value for money compared to traditional local conveyancers.
- Clear Communication and Guidance: Users appreciate the structured documentation, easy-to-follow instructions, and regular status updates provided throughout the settlement journey.
- Seamless Online Process: The digital-first approach is described as efficient and convenient, successfully reducing the stress typically associated with property transactions.
Cons
- Fee Transparency Issues: A few reports indicate significant discrepancies between initial fixed-fee quotes and final invoices due to unexpectedly high search fees or revised rates.
- Communication Gaps at Settlement: Some reviewers experienced a lack of proactive updates during the final hours of settlement, occasionally learning of successful completion from real estate agents or banks first.
- Offshore Team Challenges: A small segment of users found the offshore nature of the support teams led to difficulties in understanding complex local requirements or caused friction with Australian banks and brokers.
- Occasional Data Mishandling: There is a serious recurring complaint regarding the incorrect submission of bank information and the unauthorised disclosure of personal financial data to third parties.
Verdict
Conveyancing.com.au is a highly recommended choice for consumers seeking a budget-friendly, efficient, and digitally-driven settlement process. While the vast majority of transactions are seamless, users should remain vigilant regarding final fee disclosures and ensure they are comfortable with an offshore service model.
Monique from Conveyancing.com was so diligent with my off the plan purchase and made the whole process so easy while keeping me in the loop every step of the way. Huge thank you to her and the team at Conveyancing.com - Will definitely be using again! Show reply
Roma was absolutely amazing and made sure the process went incredibly smoothly! She updated me every step of the way and made sure I understood everything that was happening. Would definitely use them again! Show reply
my experience with Conveyancing.com.au was easy and seamless - they provided clear instructions of each step and were available to clarify things I didn't understand. The team at Conveyancing were always pleasant and helpful and kept us informed every step of the way... we dealt with Jessica D the most and she did a wonderful job. It really was a stress-less transaction/process with conveyancing looking after everything in the background. Show reply
Reviews with attachments
Great communication, professional and cost effective conveyancing process thru to settlement Show reply
She gives us constant feedback as to the status of our transaction and always ready to answer our queries. Show reply
My wife and I have just used conveyancing. Com.au vic. Allan has been great to deal with and he is very happy to sort out any issues. Many thanks Pete and Sammi Webb Show reply
Nathaniel was great to deal with, he was always available to answer any questions I had. I found the whole experience very professional and would highly recommend Conveyancing. Prices were very reasonable also Show reply
Excellent service and communication – Always very helpful and easy steps to follow in buying a new home. Show reply
Latest follow-ups
Soham Pandit, the lawyer from conveyancing.com.au provided a very detailed and easy to understand review of the contract. Nikolas Fernandez helped us… Read more · 1
get the ball rolling. Very professional, transparent and quick service. I am so happy that I found such an easy process of conveyancing, highly recommended!
Follow-up · We have been dealing with conveyancing.com.au for more than a month. We are still very happy with their excellent service. professionalism and great communication. Very easy and cooperative.
Follow-up · Excellent service, easy to understand and very cooperative
In-depth reviews
For starters they are NOT Australian. They are offshore so difficult to understand except the initial person you speak to. We were selling and buying and OMG trying to get contracts exchanged was a nightmare. I was constantly emailing and prompting them to reply to other conveyancers or get it done. 4 weeks and our sales agent yelling at them… Read more
finally got the sale exchanged and then the purchase. They would call to ask a question but not really understand the answer and definitely didn’t understand any questions. They just assumed you knew the whole process and what every form was that they asked for. The broker was pulling out her hair trying to deal with them. They kept calling her to do stuff that was their job. We finally made it to settlement on the initial date but it was such a stressful time and we certainly weren’t sure it would go smoothly given all the interactions. They didn’t pay our sales agent in the end, apparently he didn’t deserve his commission so we sorted that after settlement. I would recommend finding a local conveyancer
Excellent professional service – I am writing to provide a reference for Angelica Zinn, who assisted me during the purchase of my property. I cannot recommend her services highly enough. Throughout the process, Angelica demonstrated exceptional professionalism and expertise. She acted promptly and efficiently at every stage, ensuring that all aspects of the transaction proceeded… Read more · 1
smoothly. Her ability to handle my enquiries with both professionalism and in-depth knowledge provided me with confidence and peace of mind during what can often be a stressful process.
Angelica maintained clear and timely communication, keeping me informed of progress and addressing any concerns I had. Her proactive approach ensured that all legal requirements were met without delay.
Thanks to her diligence and expertise, the entire conveyancing process was seamless, and I was able to complete my purchase on schedule.
I would not hesitate to engage conveyancing.com.au again in the future or to recommend them to others in need of a reliable and knowledgeable conveyancer.
A stress-free remarkably smooth experience – We had the absolute pleasure of working with Lawrenz from Conveyancing.com.au for the sale of our property, and we cannot recommend him highly enough. From the very beginning, Lawrenz impressed us with his professionalism, attention to detail, and extensive knowledge of the conveyancing process. He made what could have been a stressful experience… Read more · 2
remarkably smooth and straightforward.
Lawrenz was always prompt in responding to our queries and provided clear and comprehensive explanations every step of the way. His communication skills are top-notch, ensuring we were always kept in the loop and fully understood every aspect of the transaction. His dedication and commitment to our case were evident, and we felt confident knowing he was handling everything with the utmost care and precision.
What stood out the most was Lawrenz's genuine care for our best interests. He went above and beyond to ensure that all legal requirements were met promptly and efficiently, which significantly reduced our stress levels during this busy period. His proactive approach and keen eye for detail caught potential issues early, allowing us to address them before they became problems.
If you're looking for a conveyancer who is not only highly skilled but also personable and genuinely invested in your success, look no further than Lawrenz at Conveyancing.com.au. His exceptional service exceeded all our expectations, and we are incredibly grateful for his outstanding work. Thank you, Lawrenz, for making our property sale a seamless and positive experience.
Find out how Conveyancing.com.au compares to other Conveyancing Services
Know better, choose better.
Positive reviews
They are very professional and always ready to answer your questions when needed. Stra8ght to the point and easy to deal with. I would highly recommend their services Show reply
I use conveyancing.com all the time for my property matters. The staff are pleasant and the whole experience is good. Maricel in particular is so easy to work with. Thanks Maricel. Show reply
Wow! I have had the best experience with conveyancing.com.au! I was a little apprehensive at first because their fees sounded too good to be true but I am so happy I took the leap and went totally online for my conveyancing. Monique Ona was beyond helpful … she was kind, friendly and really helped ease my anxiety about selling my house, and buying… Read more · 1
the next one. She was clever and professional and helped my legal experience feel very real and natural. I thoroughly recommend conveyancing.com.au for everyone wanting to have an easy streamlined buying or selling experience.
Negative reviews
AVOID AVOID AVOID - worst experience from day 1. Firstly sales people are in Australia and as soon as you sign up their staff are really based in phillipines. Absolutely hopeless. Other side solicitor, real estate agent and banks all agreed that it is the worst company they have ever dealt with. Settlement day came - no settlement statement, no… Read more
answering calls or emails, 2hrs after settlement was due they wrote and said bank couldn’t settle! Reason bank couldn’t settle was that these id*ots gave them wrong information. 24hrs after settlement still hadn’t even received a letter or call saying the property had settled. Thank god for the real estate and bank telling us. Oh and most of all - they disclosed our personal financial information to 2 third parties without our consent. OMG worst experience and so bad I am reporting them to Qld Law Society.
Hi Kylie, We have previously spoken to you… Read more
Major lack of communication. I had to keep calling for updates etc throughout. Was notified by email 50mins after settlement occurred. No phone call, no personal touch. I already had the keys and was moving in. Search fees more than tripled the average estimate. Would have been a lot less stress using a local conveyancer, for same or even less $.
Hi Glenn, Thank you for your feedback. We… Read more
Not good in any sense. They promised fixed fee but revised rates more than double. Pull out case after revising fee but they still raised invoices and started recovering process for no service.
Thank you for your feedback, Giri. We… Read more (+1 reply)
Recent reviews
I was super happy with the service I received from Conveyincing.com.au team and in specific Jessica Desuyo who was my paralegal was extremely helpful. Would definitely recommend them. Show reply
Allan Clark has continued to offer outstanding service throughout the sale and purchase of three separate properties over a 12 month period. I highly recommend his services, including capabilities, responsiveness & engagement. Show reply
I had an excellent experience with Conveyancing.com.au for my recent property purchase. Monique Ona was absolutely fantastic as my Conveyancing Paralegal. She was highly professional, incredibly responsive, and stayed on top of every detail. Even with tight timelines and last-minute bank adjustments, she coordinated everything flawlessly to ensure… Read more · 1
a smooth, on-time electronic settlement. I highly recommend Monique and the team for their outstanding service!
Find out how Conveyancing.com.au compares to other Conveyancing Services
Know better, choose better.
Had a great experience with the whole VIC conveyancing team. From the contract review to contract signing, answering questions about the building and pest issues and subsequent negotiations, then finally to settlement. The process felt smooth, stress free, and everything was handled promptly. Highly recommend! Special thanks to Maricel, Soham, Eliza and Harris for answering my numerous queries! :) Show reply
Monique was wonderful to work with throughout the whole process. She was friendly, personable, and made me feel really supported every step of the way. Communication was always easy and clear, and she made everything feel much less stressful. I’d highly recommend her. Show reply
I would like to sincerely thank Allan Clark for his dedication and support in ensuring my purchase was completed as smoothly as possible. His professionalism, responsiveness, and commitment throughout the process have been greatly appreciated. I would highly recommend his services to anyone seeking a smooth and reliable purchasing experience. He… Read more · 1
is efficient, attentive, and consistently on top of any issues that arise during what can often be a stressful and complicated period, yet he made the entire experience feel effortless and positive.
Kind regards,
I would like to sincerely thank Allan Clark for his dedication and support in ensuring my purchase was completed as smoothly as possible. His professionalism, responsiveness, and commitment throughout the process have been greatly appreciated. I would highly recommend Allan from Conveyancing.com.au to anyone seeking a smooth and reliable… Read more · 1
purchasing experience. He is efficient, attentive, and consistently on top of any issues that arise during what can often be a stressful and complicated period, yet he made the entire experience feel effortless and positive.
Kind regards,
Monique Ona had provided excellent help and support during the selling process with clear explanation and followups. I would strongly recommend Conveyancing.com.au for both selling and purchasing. Show reply
Monique Ona has provided excellent support throughout the process. So far she has helped me with three real estate transactions and I wouldn't go to anyone else. Show reply
I appreciated the clear communication and structured process throughout the transaction. The team was responsive and kept me informed at each stage, which made the overall experience smooth and less stressful. The document handling was also well-balanced—clear, concise, and easy to follow. Vince was excellent—very communicative, responsive, and… Read more · 1
proactive. He took the time to answer all my questions thoroughly, which I really valued. I truly appreciate his effort and would be happy to use CCA again in the future.
Experience was great. Comms and handover are very smooth. They are always on top of it throughout the whole process and I didn’t need to chase anything up - which is completely different to my last conveyancer. Thanks so much. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Mel We are not an offshore business. What… Read more