Think Conveyancing

The whole process from locating the online conveyancing company to the settlement of our property was easy. We found the communication timely and detailed. Our contact was always on point.

My first time selling a property. It was a fairly straight forward sale, but I found the staff responsive and it has gone smoothly. It is an on line service, therefore you need to engage with the process, but it comes at a lower price than other quotes I received for completing the same work.

Angie Berg of Thinkconveyancing did a really great job with our settlement. She communicated to us well about the status and progress of our settlement. She was knowledgeable, professional and kind. She made the settlement process easy for us and provided a very good quality customer service.

Terence Jones provides a professional and excellent service. He responds to any query I have in a professional and accurate way. He is good in providing a response in a short time as possible - I have never needed to follow up on a pressing issue. Terence keeps me updated on where my conveyancing process is thus providing me a professional service. This is one of the best services I have had with conveyancers. Well done!

Jarred Theodore was very helpful throughout the transfer of property process. He provided updates via phone and email and ensured my 1st home buying experience was as seemless as possible.

Rowie Thompson at Thinkconveyancing has a great services provided. She has a quick response and action to all my inquiries and concern. She was very supportive and give all the details of the settlement process step by step. Highly recomended.

Woeful and tardy service - their lack of knowledge, guidance and information ended up costing me thousands. When the above was escalated to senior management and CEO I heard nothing back.

Tried to get this mob to tidy up after problems with another conveyancer only to find that this lot was just as bad if not worse. Dont trust their misleading advice as it may cost you dearly.

Keeping clients up to date with a conveyancing matter is paramount. My recent experience with Think Conveyancing was left than pleasurable, your conveyancers did not provide updates and issued incorrect documentation which prolonged settlement. The understanding of conveyancing as a whole by your conveyancers seemed to be pedestrian at best, I will not be recommending your service.

They're responsive when you ask for a quote. After this they nowhere to be seen.
Currently dealing with this incompetent bunch of cash grabbers and it is the worst experience at a time that we don't need the extra stress.
Stay away from this organization if you want your purchase and settlement to go smoothly.

Avoid if you want to retain your sanity. For the same price (after all their added extras for basic services other conveyancers don't charge for), you could be face to face with an actual solicitor, not some bottom tier paralegal who can't even be bothered returning a phone call to a client.

They got my name and settlement statement tallies wrong. It really shows a lack of care for someone who's making one of the biggest purchases in their life. Like many others, they turned what was supposed to be an exciting period into weeks of regret and anxiety.

Also be wary of positive reviews. These guys are known to solicit paid reviews. Glad their old productreview page was shut down.

Extremely poor response time throughout the whole process. Took way longer than necessary to sort things out because of this. Also was waiting all day on settlement day to get the keys because they couldnt send the settlement email on time. Their customer service was poor every time I called. Their prices are also higher than others so I recommend doing a quick shop around and youll find someone (anyone!) who is much better.

Bad communication and service. Can never get in contact, on hold on phone or straight to voicemail. I settled, didnt get an email and didnt get my money. Wondering whats going on and lawyer not answering on Friday afternoon.

Stay away from this company, period! They will steel your money, won't ring you back and will totally botch your settlement. Very poor communication skills and extremely unprofessional. If you want a stress free settlement, go somewhere else.

They push additional fees on you through their partners and are difficult to communicate with. We have had to deal with several staff members and each time it feels like you are starting over again. You will be spammed with phone calls from their partners that they share your details with.

Stay away from them!! Absolutely disgusting and even admitted professional negligence yet zero care factor. Didn't even bother to read contract terms correctly resulting in settlement falling through. The "national practice manager" who you deal with during the complaints process is absolutely useless and just wastes your time making comments that she doesn't know and that the solicitors know more than her, are you kidding?!?! If you can ever get someone to answer a phone after 2 conversations they palm you off onto someone else who just buys more time for them.
This company has caused my family SO much stress and destroyed us financially.
Pathetic!!!!