Jomashop

Australian buyers, please be cautious when purchasing from Jomashop. I registered an account specifically to share my experience with others who haven't yet shopped with them, and it's not a positive one. A few months ago, I placed two orders. At the time, there was no indication that orders destined for Australia would be processed through a third party named ESW. Jomashop and ESW will both overcharge you for taxes, customs duties, and other hidden fees.

Regrettably, it was only after completing my second order that I noticed an issue with the tax amount I had paid. Upon recalculating, I discovered that while my order exceeded AUD 1,000, meaning a 10% tax on imported goods plus 5% customs duty should apply, Jomashop charged me a 22% tax.

Furthermore, for my first order, the total amount was under AUD 1,000, which should have been exempt from taxes or customs according to the ATO and ABF; however, Jomashop applied a 10% tax.

I contacted them two months ago, requesting feedback and Australian government references for their tax calculations. I was asked to wait for their third party, ESW, to provide a response.

After weeks of communication with Jomashop, they essentially stated that their charges were based on estimates from their third-party compliance team. No references or explanations for the overcharging were provided. Unfortunately, a Jomashop agent explicitly informed me that they could not assist or offer an explanation since my transaction was with ESW, not Jomashop.

I'm sharing this feedback so that customers pay close attention to the total amount in their carts and the taxes that the Jomashop website or app might present. You may end up paying more for a fragrance or watch than if you had purchased it from another vendor.

All worked well. Watch brand new. In its original packaging and I couldn't be any happier.