Joolca HOTTAP V1 Outing Questions & Answers

Hi Gaven I'm sorry to hear about the leaking shower head! A reason why this could be happening is if you've installed the shower switch upsidedown. The on/off switch should be at the top (closer to the showerhead). If you find that your switch was installed upside down, flip it to the correct orientation and see how you go. If you find that it still leaks, send an email to support@joolca.com.au, and the team there will organise a replacement for you.

Cheers Emre

Hi thanks for that will try it out when we get back to our campsite tonight. Regards Gav

Hi Emre thanks for the heads up , all is working well . Great machine.

Yes

ThankYou

Try thread tape

They actually said on there manual not to use thread tape, no idea why. Maybe I will anyway. Thanks

We used a vernier re re leak to identify why Leak significant from hose to shower head If you compare the wall thickness of other hose they differ and give unsatisfactory connection Didn’t use tape in case void Joolca and suppliers of hiding must look at detailed messages we provided in communication to them with photos identifying why leak Have not had any comms back and we want to use the unit as everything else is ok

Everything else seems ok but no further comms from Joolca

I just got one too and are having the same problem. All hose connections are leaking.

Hi Fabrice, Womblesmith & Aaron, Can you please reach out to support@joolca.com.au? We'll be more than happy to help, and we always reply to every single ticket. Sometimes if we're backlogged it might take a little longer but usually we're replying quite quickly.

Thank you, looking forward to helping get this fixed up!

- Chris

I used the smallest zip tie I could get and that would fit inside the coupling. I will test it out on the weekend. Cheers

You are right about the small drip type leaks that will cause the pump to cut in and out momentarily. That is the way the pump activates/works. Pressure. If you can't stop the leaks the simple solution is to just disconnect the power after every use. I would be anyway. Also suggest you look at the washers and O rings in the fittings or lack of them. Sometimes it is easier to add another washer. That could solve your problem. I would also make a habit of disconnecting the power always. Could save a battery if a hose were to come off when your sitting around the fire and deaf as i am. Cheers

My joolca hoses are still slightly leaking even after after I zip tied the hoses on the fittings. I was going to buy new fittings from a gardening shop but opted out after finding it would cost me around $90 to replace the lot. Thanks TUI, I think turning the pump off is a great idea.

Hey Chris, nope you do not. Once you switch off the shower head, the V1 (and V2) pump will automatically shut off :)

Thanks for the response.

Hey Tim,

One idea is to recirculate the water (if possible) but for more ideas or to ensure your HOTTAP is working at maximum performance, please reach out to support@joolca.com and we'll be able to help you out with this.

Warm regards, Joolca

I agree, If using an open container such as a paint bucket, drop the shower head into the bucket with the Joolca running for about a minute and stir, the raised source water from the bucket temperature will raise your shower head temperature.

Hi Barry, You can buy on our website or you can check out some of our retailers. Tent World will have stock of the HOTTAP Outing if that's the product you're after, you can give them a call beforehand to ensure they have stock at your location.

Hope this helps! Chris

Thanks for your prompt reply

As I did not expect ours until we received tracking information I’m sorry I cannot help you.

I found they they are prixs to deal with!

Sorrry to hear that Rob. If you PM us here with your email I'd be happy to look into what's happened and make sure you're looked after. We try and make things with support very straight forward and simple, I'd want to fix this up for you.

- Chris

That is unusual. Call Joolca direct and they will help you.

Had sa e problems.the pump needs to be primed first.read instructions on how to set up when starting easy fix

Same for us. Pump is primed and still not working.

Hi Kirstin,

Please give us a call on 1300 669 500 or email support@joolca.com.au. We're closed for a few days over the new year period, back in the office on the 2nd of Jan :)

We'll be happy to help get this fixed for you asap!

I’ve got the same problem and stuck camping with cold showers until the office opens and will be done camping then

Hi Scott,

I am sorry that we were not able to help you while you were out camping. I hope we're able to make it up to you in some way. Are you able to email in or give us a call?

Thank you, Chris

I’m having the same problem. Flame lights up for 1 second and then cuts out. Only 3rd time using the joolca hot tap. Water pumps through fine and have a full gas bottle. Just won’t stay light up

Hi Thomas Sorry to hear about that mate, it does sound odd to me that the HOTTAP only ignites for one second before turning off. If you shoot an email to support@joolca.com.au the team there will get to the bottom of this for you and have it fixed up or replaced if needed

Hi Christine! Yes either turning the gas off at the bottle or also popping the battery case out will cause the unit not to heat up. The battery will work however it won't have long use out of it as the pump uses 2 - 3.5 amps on average so you'll get 1-2 hours maximum before a recharge is required.

Thanks!

Thanks for that.

Hi I have the outing setup, on a 60 amp/hr battery with a 5 watt solar panel it can easily do four 20 min showers a day , I expect many more would be ok, the setup works really well. Just a note the pump has a runtime of 20 min then needs a rest. Sorry not sure of amp requirements , it's not a large pump so a can't imagine it being high.

Hope this helps a little.

Craig

I have had an answer direct from Joolca: "The average draw of the pump is between 2.5 and 3.8. The pump is rated for a maximum of 5.8 amps although it doesn't get this high in normal operation." and "The draw for the pump is higher [i.e. towards the 3.8A end of the scale] at a low flow rate, this is because the pump is a 6L p/m pump. So it's drawing higher because, it's working harder to produce less flow."

Hi Tom,

Yep, you've got the answer there! Glad you've got it sorted.

Kind Regards,

Chris

Hi Simone, Please send us an email to support@joolca.com.au or call 1300 669 500 during business hours. Our support is very good and will 100% fix this up for you :) I can't see your email or other details here so we'll have to wait for you to reach out to us before we can help!

Thanks,

Chris

Any leak in a connection between the tank and the pump will mean it's sucking air and not water. If all the fittings are leaking you are not going to get an effective use. There should be no leaks at all if things are assembled correctly. We have used ours in many different situations, this is the big advantage of the Hottap system. It's very flexible and portable, and thankfully quite durable, we've had young horses standing on get tangled in the hose, which we have extended by about 6 metres to get around the big beasts. We have ours hanging semi-permanent in our float as we are on the road with our horses, but have also used it hanging on the deck at our house when the power is off due to storm damage.

So first thing is to fix the leaks!

Happy travels and warm showers.

Kerry

021922944

Any leak in a connection between the tank and the pump will mean it's sucking air and not water. If all the fittings are leaking you are not going to get an effective use. There should be no leaks at all if things are assembled correctly. We have used ours in many different situations, this is the big advantage of the Hottap system. It's very flexible and portable, and thankfully quite durable, we've had young horses standing on get tangled in the hose, which we have extended by about 6 metres to get around the big beasts. We have ours hanging semi-permanent in our float as we are on the road with our horses, but have also used it hanging on the deck at our house when the power is off due to storm damage.

So first thing is to fix the leaks!

Happy travels and warm showers.

Kerry

021922944

Joolca are great at helping sort out issues such as this. Do contact them.

Pam

HOTTAP gives you a water flow of up to 6L/min

Yup, between around 3-6L per minute!

Hi,

Please call us on 1300 669 500 or email support@joolca.com.au and we'll help you out with this. It should be a simple fix :)

Thanks,

Chris

I have this same problem but can't find a solution anywhere.

Hi Mat,

Please email us on support@joolca.com.au or jump on our website, we have Live Chat running quite often now and we can help you very quickly.

Warm regards, Chris

Hi Troy, Your best bet is to email us in on our support email or call us on 1300 669 500. We will definitely help you resolve this - and if your HOTTAP is still under warranty, it won't cost you anything to get it fixed, if it is indeed faulty.

Please call us and we will have this fixed up for you ASAP!

Hi Valla, Thanks for sending this in. Just as a courtesy reminder, the Product Review website is a 3rd party and we do not monitor it as often as we do our support emails and support phone calls.

Please call us on 1300 669 500 or email us at support @ joolca.com.au. Please do not come by until you have first spoken with our support team as otherwise we may not have time to do an on the spot inspection (we rarely do these as we keep to a schedule to keep things running smoothly).

Our support team will help you out with this ASAP. One way or another you will walk away a happy camper, promise! :)

We left it permanently turned on, so when you use the tap there was hot water with no fuss. We did only turn the tap partial turn so the pressure wasn't too high, as our town water pressure is very good, but that would depend on the pressure where you are. It only uses gas and turns on the Hottap when you use water, when not in use it stays off. The only issue we had was after being connected for 4 months, it started dripping from the base, but on phoning the manufacturer, they advised us how to adjust the screw to stop that.

Hi Padraig,

We'd recommend to always disconnect the gas hose and water when the unit is not in use.

Cheers, Mac.

Seems very unusual Phil. My guess is flame is not up high enough. I suggest you contact Joolca direct, or messenger through Facebook. They are very helpful and quick to reply.

Hi Phil, that is unusual indeed, I'm sure your ambient water temp would be fairly high. Please get in touch with us directly to troubleshoot - Mac.

Sure can. You could even use a smaller one than a 4kg. The only limitation is how many showers you would get from a smaller bottle. According to the website, the 9kg provides about 15 hours of hot water. Check out their website - there is so much info there. joolca.com.au