Joslin Studio

Buyer beware. No customer service. Pre order gift for my daughters birthday never delivered. No contact phone number, so tried 10+ emails, chat text, socials direct message. One email response acknowledging the order and non delivery. Offered a refund but never recieved it and no further responses recieved. Beyond disappointed. Horrified this label exists.

This would be one of the most incompetent companies I have ever had the displeasure of dealing with. I note their effort in dealing with customer service inquiries by continually updating their email address. You will get an automated message saying ‘we’ll respond within 2 working days’. Unfortunately thier customer care…customer service… Read more

websites are non existent now. I have an article of clothing I paid for back in May 2025 It continues to remain outstanding. I am now forced to contact Consumer Affairs to try to get a refund. Do no purchase any product from this company. They must be on the brink of receivership

Ordered a shirt and never received it. They did not reply to my numerous emails. There is no phone number to call. After a lot of time wasted and stress, I had to get my money refunded through my bank. This has happened to many others. I just can’t understand how they are still trading!

Beautiful clothing but horrendous service. Have sent countless emails and messages through social media trying to arrange a return. Garment returned and delivered but no refund or contact at all. I can’t believe that a seemingly successful company can have such terrible service and simply ignore customers. All it takes is a simple message or phone… Read more

call and there has been nothing. I am now more than $300 out of pocket and don’t know where to go from here.

The worst customer service I have ever received from an online store – I ordered a dress online and paid for it. After waiting for 2 months and not receiving anything I wrote to them and phoning (no answer, no messagebank) and received no response. After a further two months I received an email saying they were unable to deliver the goods and gave me a refund. Their excuse for not contacting me all that time was… Read more

that their "marketing team" was flooded with emails. It sounded like they spend more time on instagram than dealing with customers. For the exhorbitant prices they charge for the clothing, it's not good enough.

Horrible experience, non existing costumer service – Horrible experience. I ordered a pullover in the beginning of August with prepayment. Finally received it after 6 month, today. In the meantime their costumer service didn`t reply to my complaints requesting an update about my order, then refund later on. The only platform where they replied was on Instagram, where after deleting my complaint they… Read more

promissed to look into the issues with my order. They sent me a tracking number that didn`t belong to any actual parcel. I would never ever order again.

EIGHT MONTH WAIT FOR A JOSLIN STUDIO SHIRT – Prepaid and preordered a shirt in May. Still not received in August, emailed three times. Still no product in November. Commented on an online Insta post and received a reply that they were ‘mortified’ and that they would ‘look after me’. Five weeks later, still no product. Countless messages and claims that the product had been despatched, which… Read more

it had not. In total an EIGHT MONTH wait. The most appalling service I have ever experienced. Never, ever will I ever buy a product from this company again, nor would I recommend this company to anyone.