Joyce Property Investments

Excellent property management – Adrienne has managed our property with absolute transparency and efficiency. Issues have been easily resolved. Very happy.

Awesome agent – We had Adrienne all during the 3 years we tenanted from Joyce. After 3 years and we are moving, we still have the same wonderful feeling about Adrienne in her being helpful and very reasonable as a landlord representative. She is strict but very fair and we truly appreciate Adrienne as our agent.

Joyce property investment – We have been renting through Joyce Property for four years now , and it has always been a positive and pleasant experience for myself and my family. My Property Manager Jessica, has always been so professional and efficient and prioritises and fixes any issues promptly and with the highest regard. He has been so helpful at answering all of my… Read more

questions, and has been great with communication and making me feel supported as a tenant. She has made my rental experience with Joyce Property a really stress-free and positive one and I would definitely recommend Jessica and the team at Joyce Property. Onder&Birsel

Great communication and service – Mitra, from Joyce properties, has been our property manager for over 2 years now and has been delivering great communication and service skills. Thank you so much Mitra, we appreciate all your work and look forward to continue working with you.

Best property managers in WA – We have had Joyce Property Investments for 18 years to now and they have been excellent in revert way with looking after our properties. Cannot fault their managers and Adrianne Lombard we rate 110 out of 100. Gavin’s properties around Australia I rate her the best. For the Agency It’s 5 star plus.

Extraordinary rent increase – One of our lovely neighbours who has been renting the same house for over a year recently had their lease about to end. Joyce Property, their rental manages decided to up it by 50%? I doubt if the owners knew this was occurring as they would not have been this greedy. The neighbours managed to negotiate with Joyce and bring the price down but had… Read more

it put them in a precarious position already. They have a disabled child and didn’t need this to add to their woes. There was no understandable reason other than greed for Joyce Property Management to up the rent.

Perfect – As a property scout Joyce property are simply the be best. Location. Info. Customer service awesome id share the champagne were drinking with them happy in my house . Thank you very much ☺️

No accountability and always have an excuse – Please be aware if you value integrity and professional services in relation to looking after your investment, look elsewhere. Routine inspections not noticing the tenant had cut holes in the carpet, removed all the plants in the garden, damaged all the light fittings and held shisha parties in the theatre room when the lease clearly stated no… Read more

smoking. When the lease was finished they messed around for 6 weeks finalising the bond and have the gaul to charge management fees for their complete incompetence. The property "manager" makes excuses and stalls as much as possible without ever getting a result.

Wonderful experience – What a wonderful experience we had from all staff during our 12 month lease period with Joyce Property Investments. Melissa, Shareen, Jessica and all the accounts & reception staff were polite, friendly, helpful and very responsive to any concerns questions we had as tenants. Working in customer service myself communication is huge for me, and we… Read more

could find no faults from any of the team at Joyce. We would definitely recommend Joyce to anyone wanting to rent in the future.

Efficient team, led by the business owners – What sets this business apart from other property management companies is that the owners are both hands-on in their business, every day. This allows Lisa & Graham to lead from the front & know what is really going on in their service offering. This level of personal investment is reflected in the way the whole team strives to attain excellence… Read more

in all aspects of property management, from advertising, leasing, inspections, maintenance, accounts and reception. If you want your asset well managed, this is the go-to property management company in Perth.

From bad to worse – We were initially impressed when we met with Lisa to discuss leasing out our property. We fell for the corporate look and dialogue but sadly it was all a sham. We have experienced poor communication, lack of care and abrogation of all responsibility. Joyce refuse to have any accountability for the constant miscommunication and poor service that they offer. What a disappointment!!!

Very disappointed – We have been very disappointed with these people! The tenants have left behind lots of their stuff Including an old table , a fax machine and wine racks and the agent didnt take any responsability for them suggesting we place them on our road verge .We have paid for an itemised inventory and things were missing .The garden was a total disaster,… Read more

lots of dead plants and when we tried to discuss about these issues they were very good with words but basically they have washed their hands about every single issue, we could go on and on about the problems that we have had with them. They were very insistent on us presenting the house spotlessly neat and tidy but quite neglegent in how the tenants left it .!

Appalling service – They come across very professional to start with but be aware that once you sign with them, you are locked in as they won't let you out of the contract without having to pay thousands to them. They are incompetent, no communication and are quite happy to just take your money to basically do nothing. The only way I can describe this service is that I feel extracting teeth would be a much better experience.

Find another property agent! dont use Joyce! – I was referred to Joyce Property and thankfully I only signed up for 12 months - they tried to trick me into signing up for 3 years. During the time, i had a constant change in property managers who I could never get hold of in a timely manner and they were only interested in receiving their management fee but actually doing any work for it. They… Read more

charge you postage and petties when they dont even post anything out to you as everything is done electronically and even had the nerve to charge for an electronic copy of the rental summary at year end to do your tax return! What rip off!Furthermore, one time i made the mistake of paying the contractor directly so that he wouldnt have to wait for Joyce to pay the invoice, then I waited to be reimbursed by Joyce once the tenant paid their rent. However, what I did not expect was for Joyce to charge me a management fee for being reimbursed. When I disputed they refused to waive the fee. It was then I realised they were greedy only in collecting money and didnt care if they annoyed their clients. Dont use them, there are heaps better property managers out there who charge a fixed % fee and actually do the work they agree to do! I would have given 0 stars if this was possible! they're not even worthy of the 1 star!

Bitterly disappointed landlord – Overpromised and underdelivered. Took no responsibility for extensive tenant damage and seemed to forget who was customer. At times both property manager and owner treated us with contempt. Withheld final rent for over four weeks until we went to consumer protection. Took standard monthly management fee for 10 days letting, standard bond… Read more

inspection fee then a further management fee nearly two months after tenant vacated out of tenant damages settlement.

Joyce Property handled our rental property – Excellent handling of our rental property, communication was great property was left in excellent condition, staff very helpful and friendly

Dont sign up⛔️ – Only interested in your money. Poor service, if you are ‘black’ you’ll experience orientalism. Don’t sign up, stay away!!!!!!!!!!!!!!! !!!!!!!!!!!! !!!!!!!!!!!

Terrible – Worse real estate that I have ever dealt with. Unprofessional, deceitful, very poor communication. Would not recommend them to manage anything ever.

Lacking the cornerstone qualities of a Property Management Group – I went through the process of applying to rent an apartment managed by this agency. Initial impressions were good; with a professional viewing; however it is unfortunately all down hill from there (when it really counts). Poor communications via phone and email with abrupt decisions made without consultation. I worked with this company and… Read more

compromised on my standing in negotiations of good faith; whilst all I received from them was the cold shoulder.

I have since sent emails requesting a simple call back or explanation; (I assure you, in a professional and non-aggressive manner) to which Joyce Property haven't even given me the respect of a response.

Reading the other review comments surrounding deceit and being blacklisted on Tenancy WA does not surprise me in the slightest based on my experiences.

Absolutely would not recommend you work with this group.

Would never lease a property associated with this company again – Professional and accommodating at the start of the lease, progressively difficult to deal with as time passed. As per the request of the agent, we provided a Periodical Inspection Notice which is to detail any issues with the property that the agent/owner may wish to rectify. In particular, the dish washer was having issues at the property we… Read more

were leasing. We clearly explained the issues and what we had tried in order to rectify the issues. In response the agent listed things that we could try that reflected what we had already explained we had tried in order to fix the dishwasher. After a number of emails of a similar nature, we dropped the issue and didn't bother using the dish washer for the remainder of the lease. After resigning a 12 month lease with the company (we liked the location and thought it was only minor inconveniences at this stage), the agent pointed out a number of issues that we needed to fix with the property that were already listed in the property condition report (PCR) prior to us moving in.

At the end of the lease we decided to have the house professionally cleaned in order to reduce the work load. The service we asked for from the cleaning company was an end of lease clean which entails all the necessary items listed in the end of lease terms (inside the house) and in addition we had passed on a guide provided by Joyce Properties that indicated what they wanted cleaned at the end of the lease. Once the cleaner was finished we double checked the list of items and the condition of the property and concluded that the property was actually in a better condition than when we arrived two years earlier. With the final inspection the property agent found more than 25 additional items that needed rectifying including things like a hair under the toilet seat in one of the bathrooms, water marks on the tiled wall in the bathroom under certain lighting conditions, dust on the top of the tiles on the wall in the bathroom (which actually looked like the grout), marks on the skirting board and wall that were listed on the PCR and dirt in some of the corners that you had to look pretty closely to identify.

I understand the need to have the property presentable at the end of a lease for the next tenant, however, given that we believe we maintained the property in a more than reasonable condition during the tenancy and that we had made a significant and genuine effort to present the property as best we could at the end of the lease the small items that were brought up upon the final inspection were petty and unnecessary.

Terrible Property Managers! – I would avoid this company. Very unprofessional and deceitful as per the other reviews. They are blacklisted at Tenancy WA! I was left to live on a mouldy concrete floor in the middle of winter with my children. I was offered half rental, during the 18 week, post flood repair time for which we had to vacate due to health and safety concerns. Once… Read more

the repairs were completed, fully project managed by us, we were then issued with a rent in arrears notice and told no such agreement was ever made. The Owners of Joyce have not returned my emails. I am now left with no other option than court proceedings. Joyce we very deceitful in getting the tenants ( us ) to project manage the repairs and pay full rent on a property deemed unliveable. I will not be using them to manage my rental properties!

Proficient Property Manager – I've had a property being managed by Joyce for two years. My Property manager KB, has always maintained great communication and follow up. Reports and statements timely and I've always felt in the loop. I have no reservations recommending Joyce based on my experience with our property manager.

AVOID – Property Investors and potential tenants to be please do yourselves a favour and avoid this Real Estate. They are rude, dishonest and have caused us so much stress. The Property Managers change hands so often it is concerning. They pretend they didn't get your email even though you sent it and followed it up with another. Or, they pretend that… Read more

they did in fact reply. But, secretly send it through while your addressing the issue on the phone. (It's a pity the date and time shows on the email. This is a big giveaway) They take a long time to get repairs done, or try to blame it on the Owner not responding. And yet, when we speak to the Owner they are annoyed to hear this and ask that we contact them in the event that our repair requests are going unanswered for too long. These are just a few examples of the issues we encountered through our unfortunate dealings with this Real Estate.

Joyce Property is a swear word in this house.

Don't waste your time or money – We were going to sign with this agency to manage our property. I have sent 3 messages and can't even get a response regarding their rates. I would hate to see how hard it would be to make contact once they had our money.