3 reviews
Amazing customer service – My jump flex trampoline is still going strong after 7 years! I recently contacted the company regarding replacing a part that had worn and was blown away by the friendly and helpful customer service. My replacement part was not only available after all that time but sent out super fast!
Disappointed – So disappointed with jumpflex, their customer service was terrible and I will not be purchasing from them again. I did however eventually get my money returned.
Great Quality – Delivery was prompt espicially being purchased over the busy season as a christmas gift. My kids love it, The quality is great and the size is perfect. Would definitely recommend Jumpflex.
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Hi Louise, we are so sorry that we let you down on this occasion. Our freight partners had an extremely high volume of deliveries, which impacted our timelines - this is no excuse, we should have done better for you! We will do a better job in the future in managing our communication and timing estimates. We apologise again and wish you all the best for the new year. Best regards, The team at Jumpflex.