Just Cuts Australia

I went to just cuts port adelaide on Monday 29th June to make a complaint about terrible hair cut i had on the 24th June I recieved a very friendly greeting from both ladies they listened to me and even though I hadn't planned on having my hair redone I did. Laura looked at and inspected my hair she acknowledged it was a very uneven bad cut. … Read more

Laura then proceeded to redo my cut... she needed to cut my hair bit shorter to repair damage done... THANK YOU TO LAURA AND THE OTHER LADY WHO WAS THERE. I left feeling respected. Unlike my experience on the 24th June when I left feeling humiliated.

Dinesha at Smithfield was great. She spent ages cutting my hair and listening to what I wanted. I was very happy with the end result and have had lots of lovely comments from my friends

I didn't get my hair cut, I felt invisible, 3 staff in the shop, 1 customer attended to and no one acknowledged my existence. After 25 mins waiting with staff walking by me several times I had enough. Wonderful idea the ipad, although it doesn't… Read more

replace common decency, btw the wait time was 0-10 mins according to the ipad. Very disappointing. This was in Shellharbour Square.

Absolutely amazing incredible experienced staff . All stylist have at least 15plus years experience and are professional Stylist. Enjoyed a wash and massage. Up to date skills and Justice hair care is so good.

Simon from Just Cuts Manuka ACT gives the most fabulous cut! He’s an Artisan Extraordinaire! As relevantly, his styling and product advice is brilliant. Thrilled to bits ! Thank you Simon!

Just Cuts Gladesville, Kim styled my fine hair shoulder length hair June 26. Asked for edgy texture for messy bob. More than happy with the result. Hair healthy and for once looks great unstyled but fantastic styled!

Went back to just cuts May 2026 and had my hair style cut by Des great cut gives a person hope that you can still get a professional haircut at just cuts again, only problem I can’t choose him to do my hair every time unfortunately but thank you Des

Visited Just Cuts Busselton, WA on Tuesday 9th June and checked in, with an expected wait time of approximately 30 minutes. After waiting 30 minutes , I observed a walk-in customer arrive and be seated ahead of me. When I approached reception to query my place in the queue, I was informed that my check-in had been overlooked and a walk-in had… Read more

been put in my place. This reflects a clear lack of attention to a very simple booking system.

This level of disorganisation and lack of professionalism is disappointing and unacceptable. Based on this experience, I cannot recommend this establishment. It would be advisable for staff to receive further training to ensure basic systems are followed correctly and customers are treated fairly.

Attended Murray Bridge on Monday morning. Asked for a trim. Walked out with more than a trim. It took me ages to grow hair one length at back and he cut it off. Only realised when I got home and checked in the mirror. Not impressed as my hair doesn't sit right when short at the back. Paid cash and he didn't give me a receipt.

Attended Marion in SA. Asked for some weight taken out of bottom of hair. Hacked it up to my crown, not even brushed before cutting and covered up by putting a mountain of product in to make my hair to curl and disguise it. Worst haircut ever. No wonder they are offering a $10 dollar discount for future cuts for good reviews. Previous visits were ok but lots of new staff. Never again

Juts Cuts Melton (Woodgrove shops) want $43 for a short back and sides. You have got to be joking! This isn't a cost of living crisis, it's greed! Even the hairdressers want to be on $200k a year. Get lost!

Lidia Cacciotti at Just Cut Manuka is always an amazing and most efficient Hair stylist I have ever met. Lidia, you always cut my hair so beautifully, taking a lot of care which leads me to compliments. Your efficiency, polite manner and friendliness always bring me back to Just Cut Manuka. Thank you so much, dear.

Haircut by [Name Removed] was fantastic at $47. However she suggested finishing off with a blow dry and said it would not be much more. At end I was presented with a bill for $94 total - $47 style cut plus $47 thermal styling partial. I never would have consented if I knew the price. When cut finished [Name Removed] was told to charge this… Read more

by manager.

Update: after a bad review on their google website re the overpricing I was contacted by franchise owner. She offered a refund of $47 or credit style cut, due to the fact that stylists are supposed “to tell you upfront cost before commencing cut, blow dry etc” rather than just say that it will just be a bit extra. Lucky I complained but how many dont?

dropped in to just cuts Tea Tree Plaza and was greated by Rachel she has a welcoming smile, we had a lovely chat and Rachel shampooed and styled my hair as before ,cannot be happier with the end result

I went to just cuts this morning and I asked for a trim and to blend in my Fringe but now my Fringe is super short and I litaraly had to hold bak my years im so disappointed

Well my haircut at Just Cuts Glendale this morning was good. Went to pay with afterpay and the staff inform that they are under new ownership and they don't take after pay, which is very annoying because I only had just enough to pay for my haircut . It left me broke. I'm a pensioner. This has really put a downer on my day. They still had a sign up for after pay as well.

Terrible experience at Just Cuts Belconnen. I went in for a simple trim with Miho and clearly explained what I wanted, but she ignored me and just did whatever she wanted. Her communication was poor throughout, and she came across as quite pushy and coercive when I tried to speak up about what I wanted. The end result was much shorter than I asked… Read more

for, and she even used styling product after I specifically said not to, causing me a mild allergy.

When I contacted customer service, Daniel replied and was polite, but the so-called 7-day guarantee is pointless. I asked for a refund, but was only told I could see another stylist or go to another Just Cuts salon. Basically, they expected me to lose even more hair to fix a mistake that shouldn’t have happened in the first place.

After several emails, the senior manager still refused to offer any refund, even though they admitted the experience didn’t meet their standards.

Really poor communication, poor service, and no accountability. I won’t be returning, and I’d strongly suggest others avoid this salon.

I came to JustCuts to get a short haircut and some face-framing pieces, my hairdresser name was Kim and I absolutely loved the results of how my hair turned out! I’ve been trying to get more volume in my hair for a while, and I was astonished by how beautiful it turned out. My hair is so much more manageable now and it’s perfect for busy school… Read more

mornings when I don’t have much time to style it. Kim did an amazing job, and I couldn’t be anymore happier with my hair! Thank you so much!

My hair is all the same length, went into Justcuts Kwinana W.A and asked for 1 inch off, all round. After washing and drying it later, realised there was a huge clump that had been cut about 3 inches. Went in to complain, got an apology.

Hands down the worst haircut I have ever had (just cuts ocean keys) I showed a picture of what I wanted it was nothing like it very disappointed and $60 out of pocket

I booked to have a hair cut at 2.49pm. I received an sms saying that I would be called in around 40 minutes. I left at 4 pm after not being called. Not happy having to wait that long and no contact. Bad service.

The franchise at Edmondson Park is terrible. The owner was rude and dismissive after my elderly mother was injured by the privacy screen falling on her, cutting her finger and hitting her forehead. We have asked for security footage to be sent to our lawyer but have not received it yet. Despite being a hijabi the male owner also reviewed the… Read more

security footage of her scarf off without any warning or permission. On top of this there was no accountability or apologies.