Kayak

Watch out – Prices shown are in USD not AUD but I cannot see that anywhere on the website or their invoice. I only noticed when I checked my bank balance. If you fall for the trap they will not help you cancel or change bookings. You’ll have to contact the airline yourself and work it out with them. Show details

Fraudulent – This company showed ticket prices which my daughter, wife and I all booked and clicked to checkout with When we clicked payment, my daughters payment processed fine, but it added $700 for me and $1,250 for my wife which we had no choice to accept. How can a price be falsely represented on a booking, but change just as the payment is processing… Read more

leaving you to either accept or cancel altogether. Misleading and border line fraudulent. Careful using them

Aggressive advertising shows lack of respect for potential customers – I am harassed by this company not once or even twice per day through their advertising. It’s several times per hour !!! I would NEVER use this company, based on that simple lack of consideration. Most annoying company ever. Leave us alone! Show details

Apalling Company - go direct to the hirer to do any hire car booking – This company advertised cheap car hire in Adelaide. On the front page of their website it says that transactions are in $Australian. When I saw a car I wished to hire, I clicked on the Kayak site, my booking was outsourced to a company called Queek, who then outsourced to a small hire car company called Apex near Adelaide airport. The problem… Read more

became, who is responsible for what. The hire fee was charged to my card by Queek one week before the rental commenced, once the "free cancellation" expired, although I had stipulated I would pay at the airport on arrival. When I received my bank statement weeks after the car was returned, I saw I was charged an International Transaction fee of nearly $20 because although I booked in Australia, Queek is apparently in Dublin and the payment went through them back to the car hire in Adelaide even though I am in Sydney. I had booked a Suzuki Swift. Instead I was given a Baleno which is much smaller and less powerful - it struggled through the 1400 kms I had to drive. The very lovely car hire staff at Apex said they had never, ever had Suzuki Swifts at their Adelaide site!! I had not selected a Mirage and several other small cars purely because I knew I needed the power for the long distance, high speed travel. My dealings with Kayak/Queek have been appalling and they just keep referring to their fine print. NEVER, EVER book cars through Kayak/Queek. It cost me more than if I had hired a larger more powerful car through a known Australian car hire mob; was certainly more time consuming to get from the airport to pick up/return the car, even though they have a shuttle approximately half hourly; and, no one from any of the three companies concerned, wants to claim any responsibility for the additional International Transaction fee, or that the vehicle supplied was not as described and booked.

AVOID AT ALL COST!!!!!!.. I will never use again or recommend – BOOK FLIGHTS VIA AIRLINES DIRECTLY DO NOT USE THIRD PARTY! Booked a flight from Brisbane to Melbourne last year and due to Covid lockdown unable to fly. The flight was via Virgin who I contacted and they were very happy to allow a credit to be arranged for a future flight. Unfortunately due to booking through KAYAK that couldn't be done without… Read more

KAYAK contacting Virgin direct to authorise change. Contacted KAYAK via customer services and was able to speak to a representative and advised him of the situation. Nearly a year has passed with being fobbed off consistently by this company and its extremely rude and unhelpful customer service despite speaking many times on phone and via email They continue stating its not their problem and blaming Virgin. All KAYAK needs.to do is email Virgin and authorise them to take over the booking so they can credit me direct. So simple!!!! but KAYAK are not assisting in this. Virgin has been extremely helpful and provided me with all the information and contact details to facilitate this credit.which i have forwarded on. My personal view of this company is disgusted.