KeepCup

I have been using KeepCups for a very long time and love the "Original". I have tried the other styles and still prefer the Original (plastic).. I treat them roughly and either lose (maybe pinched) or break them. When your on a good thing stick to it Show details

Crap product and customer service – Shockingly hard to get leakproof lid on and off for cleaning and we persevered for a few months. Customer service was terrible. Solution is to buy their other flip lid plus postage. Turning it into a $70 purchase with postage.. What a rip off! Show details

Works well, good customer service – I have a few of these now. Only ever bought the glass versions though. Easy to clean. 2 of them had leaks initially, customer service was easy, which is a rarity these days, allowing me to order replacement parts and arrived within a week.

Decent quality – We purchased two Keep Cups from Myer approximately 18 months ago and have been using them consistently during our camping trips. One of them turned to be faulty and was changed under warranty, but besides that they have been very useful, and it's surprising to see so many negative reviews on them! Btw, my partner believes that the defect in the… Read more

other cup may have been caused by my tendency to close the lid while the tea or coffee was still too hot! There is a small note underneath the lid, written in a very tiny font, which advises against closing the lid if the liquid's temperature exceeds 60 degrees. Honestly, I must admit that I have disregarded this warning on a few occasions. So, probably the only negative was the price despite that we purchased them while they were on sale!

Leak fixed with updated design – I've had the two earlier models of the Stainless Steel Thermal KeepCup. I've not had any leaking issues with the plastic and glass models used previously, but the Thermal only lasted several months before developing a small leak from the press-fit lid (this was the version where the entire inside edge of the lid had a rubber kind of layer, rather… Read more

than just the rubber lip). I got in touch with KeepCup and they readily replaced them with the updated version that has a better seal! Great customer service!

Revolutionary in its day, not worth it now – The Keep Cup was a revolution back in the day, I feel it started the reusable cup trend and I purchased a couple. Now after using the glass with plastic lid version for some time, the draw backs of the design are showing and haven't been addressed. The silicone grip ring around the glass is flimsy, collects heaps of dirt between it and the glass… Read more

and is difficult to take on and off. The glass is heavy yet has very poor thermal properties. And the complex lid design wears out quickly, becomes unreliable, and worst of all (like much older plastic products from the 80s), soon develops a nasty acrid smell and taste that removes all enjoyment from your coffee. The materials, design and build simply aren't up to standard, and as a result, don't live up to the claims of sustainability the company makes. I'm giving them away and moving to a different brant that use more modern design and better materials.

My Keep Cup Burst while making coffee – I was making coffee in my keep cup today and it suddenly burst it was quite scary i am still in shock of how did that happen the glass were scattered all over coffee machine and floor, and milk jar, and coffee all over my white shirt at office. This was the last thing I thought would happen for cup that costed $30. Show details

Worst cup ever – I'm sorry to say but this is the WORST reusable cup. Leaked all the time. If you want to use it without the lid, go ahead. Other then that freaking nightmare!

Leaks non stop – I've had the older plastic look keep cups and never had an issue (other than people borrowing and never returning them haha) but the recent purchase for my partner and I of the thermal stainless steel cups are horrible!!! Great at keeping it warmer for longer and still the perfect size, but what good is a travel mug if it just freaking leaks all… Read more

over you with every sip? I have to use it without the lid and hardly ever take it out of the house now so I feel like I've just wasted my money and I'll be looking into different brands from now on!

Oh KeepCup! You have let me down badly – I've always loved KeepCup, perfect size, great to drink from and was very excited about their new thermal range to keep my coffee warm on my drive to work. Looks gorgeous, but oh my it leaks...it has become a running joke in my office! I have tried 2 thinking I just got a lemon and they are so expensive I got them as presents. Both naff. Sorry KeepCup it was good while it lasted but I am moving on... Show details

Leaked after two weeks of use – I purchased this cup for espresso. But according to Keepcup, these cups were designed to hold hot liquids up to 150 degrees. Problem is espresso is ideally brewed at 195 degrees which is quite obviously too hot for the cover, and causes it to leak. Judging by the amount of poor reviews due to leakage, this is clearly a design flaw. The company was… Read more

quck to replace the cover, although if it is made out of the same material, it will leak. Very dissapointed with this product.

Save your money. Don't buy this cup! – This review is in reference specifically to the thermal keep cup. There is a major design flaw in that the lid does not seal properly and when you lift the cup to your mouth, your drink leaks from under the lid. I wish I had read reviews before spending $45 on this cup - it's a common problem which keep cup apparently insist is user error.

Keep cup - had a leaky lid but keep cup replaced it – I brought a keep cup thermal and was disappointed when I found my lid leaking. So I decided to get in touch with keep cup and they were absolutely fabulous to work with and sent me a new lid. Now i can drink with out it dripping. So pleased with the product and keep cup customer service. Show details

Rubbish. Too fragile – Crap. Both the glass and plastic booster cups on the Longplay are extremely fragile. I’ve broken about 3 of the glass cups and 2 of the plastic boosters. Postage of the replacement plastic costs as much as the product itself.

Leaking lids! – So I have historically used the plastic keep cup mainly because I liked the design. I buy two cups in the morning and drink it on the way to work so I purchased three of the thermal cups. Two out of the three started leaking shortly after purchase so I bought two replacement lids. You guessed it still leaking. I can’t use them I end up with coffee all over my work clothes.

Leaking with every sip – As with previous reviews, I can't drink without the lid leaking. No obvious faults with glass or lid. For the $26 I paid, not worth the trouble to take photos, video of me installing the lid etc, etc. Will avoid this brand forever as really disappointed. Look elsewhere Show details

It leaks at every sip! Throw the lid away and just use the cup – It leaks at every sip! Making the lid thicker where it makes contact with the cup lip would fix the problem. There is a noticeable gap between the top lip of the cup and lid as it can be felt going up and down. Show details

whats the point of a lid if it leaks every sip? – We have 2 cups, you'd expect for $35+ each they'd work well. The lid does not seal correctly, each sip it leaks when they get a few months old, crappy cheap product wouldn't recommend at all.

Bought a metal one in gray, useless and leaks constantly, Lid does not seal correctly – Unfortunately I hadn't checked reviews before buying the cup, man it reallllly sucks. It looks awesome but it's functionality is 0 given that it leaks like crazy. As soon as you tip it towards yourself to drink get ready to clean up coffee everywhere.

Been using glass KeepCups for almost 5 years now – I used to manage cafes, so I am a coffee addict and have seen more reusable cups in my days than most would in their lifetimes. KeepCups were always my favourite of all my customer's cups. I originally bought a plastic KeepCup 5 years ago (still got it) but liked the appearance of the glass one more, so bought that with a cork band about 3-4 years… Read more

ago. I have no problems with leaking, though I also don't shake my cup around like a maniac. I have no problem with temperature, it keeps my coffee warm right through till the last drop is gone and I have never burnt myself. Two years ago a coworker knocked it off the dish rack in the office and shattered the glass, but she was able to just buy me a new glass part on its own. This year the cork band finally gave in and I have just ordered a new one, along with a new cup for my husband who has been using other brands and gone through 3 cups in the time I have had my one glass KeepCup.

New design lids are terrible – Owned and old glass cup which was quite nice and then two plastic versions which were nice to drink from but not very durable. Purchased two new ones which no longer have the rubber seal under the lid and leak like sieves. Avoid at all costs. Poor quality and design. Expensive compared to better quality rival products. Show details

Good-looking cup – No problem with the cup and no leakage from the lid. I use it everyday now at home for my coffee. But it just can't keep the heat for longer as expected. Show details

Disappointed in tab on lid – I am disappointed with the closing cap on my keep cups. I bought three of them and was using the glass one at home without lid which was lovely to drink from however when I took the first small plastic one out with me, the lid was not stable at all. The tab does not click firmly into place. It is very flimsy. I tested the medium one at home… Read more

and it is exactly the same, does not have a good seal. Very disappointed and vill be returning both cups. Will be keeping glass one as have used it many times without lid but very disappointed.

Those pesky tabs – I’ve owned two KeepCups that I used extensively. The plastic in the second cup I bought approximately 12 months after the first was decidedly flimsier. My real beef though is with the tabs on top of the lid. On both cups they would come off in my bag and I found myself constantly looking for the tabs to place back on the cups. I ended up losing… Read more

the tabs off both cups which is where my Keep Cup journey has ended. I doubt I would buy another as there is more competition in this sector than there was when I purchased the cup originally.

Use it every day – I own 5 keep cups; 1 plastic, 4 glass. The glass ones clean up beautifully; cafe’s often complement how clean the cup is. Can buy replacement parts directly from keep cup. Love that their website lets you choose the colour combo :) Show details

Does exactly what it should do – I have several keep cups - a colourful espresso one for my kid's babycinos, a glass one for my flat whites (which came with a beautiful and sustainable cork ring around it to keep my fingers from burning), and 2x fully plastic keep cups - one I always keep in the car and another in my bag. Have helped me save SO many 'disposable' (& terrible for… Read more

the environment) coffee cups from landfill!! I am yet to know of ANY coffee holders which won't spill if you turn them upside down or on their side - who doesn't hold their coffee cups in their hand anyway?! If your plastic cup smells wash it once with vinegar (I used apple cider vinegar) & the smell disappears. Now it just smells of lovely coffee after I wash my long blacks out of it. LOVE Keep Cups!! Home grown business too..!

To hot to handle - Avoid at all cost – Total waste of money. You can’t hold the cup properly as the glass becomes too hot to handle and the cork band is too small and doesn’t offer the protection required to prevent burning your hands. I contacted the company and their advice was to purchase an additional accessory to go over the glass. I paid $32 for this cup and now im expected me to outlay another $10 to prevent being burnt by their poorly designed cup.