Kerry's Automotive

Nissan service centre is a joke, I will never buy another Nissan after dealing with the service centre at this dealership Show details

Seriously worse dealership ever. Spent 4k+ on a running car that is now not running because of them and forcing us to pick up the car the way it is. Go there to get stuffed over!!! Show details

Bought a new patrol dealt with trisram the sales man darwin branch couldn't of gone any better very happy with the deal great several all round from the team made everything easy highly recommend Show details

Shocking Service – Worst experience ever with regards to car purchase and after service. No problem with initial test drive. After purchase had a noise from front suspension which took them over 6 months to fix after changing numerous components. There technical team does not seem experienced as they eventually had to send the car so another workshop. 7 Months later I still have a acceleration problem which they initially spun some nonsense story.

Worst Automotive service ever known to Darwin – This company is an absolute joke! Every car I have brought in to be serviced has just been ridiculous & bloody headache. Unfortunately with warranty this is where my car needs to be serviced. I’m not sure if your mechanics actually do what they are paid to do or just sit around doing nothing & on top of that they look like they need a permission… Read more

slip to work. Without fail there is always a problem and they try to lie their way out of it. The front desk when asked questions clearly have not been trained as they always have no clue when question are being asked. Service book not stamped or signed that service was completed , no invoice or receipt for service & not being told if there were any problems during the service to then find out the vehicle was not starting because the battery was flat! FML how hard is it to just go do your job and do it properly? They clearly like the bad reviews & being told off for the crap job they do. Last of all they charge you through the roof for nothing. It would not surprise me that your work shop does dodgy work & probably create problems so customers pay more. Your not even worth 1 star for rating.

Warning do not get anything done to your car here – Bought brand new navara last year. First they didn't deliver on the agreed date as apparently another car had same engine number. Second they scratched my paint when fitting torneau cover. Third they fitted dust seal kit to my tailgate and left silicone stuck all over the place as if a child had done the job. Fourth they scratched my paintwork… Read more

again. Fifth and the worst is they drilled about a dozen holes in my roof to fit a roof rack and they are all in the wrong spot. Car is a total mess, going to need lawyers before this one is sorted out.

Excellent service – Highly rate the service and professional attitude from the sales staff and business manager on my recent vehicle purchase . These guys went over and above any expectations. Well done guys. Great job. Have already recommended you guys to some mates who are looking at a new purchase. Show details

Had a Great Experience – My car had broken down and the service team were really helpful, I rang them and they were able to squeeze me in that day, they took care of everything got my car fixed and they explained everything clearly overall they really looked after me in a pretty stressful situation. Show details

Avoid at all costs – Avoid at all costs! Our car air conditioner needed gas on an 8 year old car. When we put our car in for a service they charged an unnecessary $180 for a so-called ‘diagnostic test’ (which was not claimable against any work we went ahead with). They then told us we needed new parts and workmanship to $3500! Upon getting 2 other second opinions,… Read more

including diagnostic testing (at no charge) result there was almost no leak and recommendation to re-gas and see for a few hundred dollars. Their quote, should we need parts and work recommended by Kerry’s was less than half! We have been forced to use Kerry’s for many years and have had this experience many times in the past. I will NEVER use them again now our car is out of warranty, and I will NEVER buy a new car for them. They are not to be trusted and charge well above any other slightly smaller business in Darwin! Stay away!!!

Dodgy Brothers – Tricksters. Don't trust them. Well rehearsed excuses for dodgy behaviours. Obvious dishonest behaviours when servicing vehicle and assessing what is wrong with the vehicle. Scratches to the car dash as well that were not there when I dropped the car off. Show details

Rude service staff – Have a Sept 2018 Honda HR-V. Central screen has been a problem from start. Finally replaced with new one Dec 2019. New screen died late Jan 2020. Another trip into Kerry's. What I find appalling with this company is the customer service. Some are lovely, thank you Hayden. Others are in the wrong line of work and neither understand the words… Read more

friendly or service. Can't recommend this dealership for customer service and will be contacting Honda Australia to let them know how their brand is represented...

Avoid at all cost – I purchased a new Chrysler from Kerry’s only a few years later that my front bumper had BOG in it. Then l was stupid enough to buy a new BT50 from Kerrys which had a faulty gearbox, after UNneccesary arguments, the shonks put another gearbox in, WITH THE SAME FAULT! Mazda!, Kerry’s, AVOID BOTH! Show details

Dangerous Dealer Do Not Purchase From Here – Saw the car advertised on carsales.com, it had 41,500km's so I called dealership from Cairns and they said it was a great car and an ex fleet car, so I put a 500.00 deposit and said I would fly from Cairns to purchase vehicle. The day I was flying out of Cairns they called a said it now had 43,500km's as they had been using it??? They picked… Read more

me, my daughter and 5yr old granddaughter up from airport, went to the bank and withdrew bank cheque then purchased the car, it seemed wonderful. They were very nice to deal with but very fast talking and trying to upsell insurance and extra warranty which I declined. Luckily I had my own insurance. We started our long journey back to Cairns, we were just outside of Daly Waters, 2nd day in and doing 130km speed limit I hit 2 roo's in the space of an hour, the car suffered only slight damage to bumper and lost fog light. The problem was when we got back to Cairns, I needed a wheel alignment, this is when the trouble started, it seems I need 5 new tyres, even the spare was flat, and all tyres were down to wire and canvas. Can you consider the implications here for a second, driving all that way on non road worthy tyres doing 130km speed limit with children in the car. This is how they let me drive back, not even with a workable spare. This is appalling service for a Holden Dealer or for any car sales person. In their defence however they have paid for the complete set of new tyres after I sent them the report from the tyre company. I still find this chilling to think of what could have quite easily happened. Russian Roulette

Very pour customer service – I purchased a Nissan Bavaria off Kerry’s Holden a bit over twelve months ago. One of the headlights has stopped working, Kerry’s told me it was covered by warranty but didn’t have the part in store. I live in a remote community approx 10 hours drive away. I told them I would be back in Darwin in December, could I have it fixed then. They… Read more

agreed.

I received a call a few weeks later telling me my parts were in, I again told them I couldn’t get to Darwin until December. They again said no worries.

A few weeks later I get a message saying the parts will be sent back if I don’t get car there in next 48hours.

I again call them and they inform me they can’t hold parts for more than 30 days. I ask them to reorder parts in November so they will be there in December. They tell me they can’t do that either. It’s a headlight and they can’t order or store it.

I ask them to order me a new rim as I had a rod crack one of mine, they give me quote. I tell them it will be through fleet. I am informed that it will be ordered.

I here nothing for a few weeks and contact Kerry’s to see where rim is. I am informed it hasn’t been ordered because fleet apparently refused to pay for it.

I contact fleet and they inform me they haven’t been contacted about rim and they are happy to pay.

I ring Kerry’s again and inform them what fleet said and ask them to order rim. I get told can’t order rim until you speak with manager, o ask for manager and get told they are in meeting and will ring you back.

Guess what no call back.

Very poor service.

Bad customer service – I’d never been to Kerry’s Holden and didn’t intend to. Darwin is a small town and I’d already been warned that they were subpar. We received a recall notice in the mail about our Captiva. The fuel line was possibly faulty and would need to be checked and a clamp replaced. I rang Kerry’s and they had no idea about the recall and stated they weren’t… Read more

ready to see our car. I did say to Kerry’s that the recall letter did mention possible engines in flames and being that our Captiva was our family car I was quite concerned. There was nothing they could do yet. We finally received the ok to book it in about a month later. My wife missed work to take it in at the agreed time of 0800. Then she received a text to say bring it in at 1100. My wife was told she wouldn’t be able to have it back till 1730. She told Kerry’s this was impossible because she needed to pick our kids up from school. Kerry’s told her that she would have needed to bring it in at 0800 for an earlier pickup. My wife then had to prove that her times had been changed by showing the Kerry’s representative her phone. They rushed it through and she was able to get it back in time to get the kids. I returned home from an extended time away at work. Upon driving the Captiva I noticed a diesel smell in the car. My wife rang Holden who advised her not to drive the car and bring it back to the dealership by a tow truck. Lucky we have AANT because Kerry’s certainly didn’t offer as they wouldn’t accept that it was their fault. My wife followed the tow truck in a taxi with our two kids to the dealership. There was some juggling the day before as I only had a two seat ute so I had to do return trips to school to pick up my kids to get them home. If Kerry’s had a loan car available it would have alleviated that. Anyway, turns out the fuel smell in the car was the new fuel line checked by Holden, or rather an incorrectly fitted clamp. It was totally Kerry’s fault. They took great pains to try and deflect blame from themselves, in fact we didn’t even receive an apology. Moving on. The car was running quite bad once we got it back. My wife and I both noticed it. Low and behold my wife was driving it a couple of weeks later and smoke started pouring out of it. We took it back to Kerry’s thinking it was something to do with the recall. They did a diagnostic which cost $580 which showed the turbo had packed it in. I didn’t want Kerry’s to fix it so I rang my usual mechanic who I trust to give me a quote. Being honest he said he didn’t want to touch it after I explained the saga to him. So Kerry’s would be repairing it. I told them to go ahead with the repairs but I stressed that we’d made the decision to sell the car so Kerry’s was to use generic spares to save us some money. I was fed the “Holden Genuine Parts” line with out a hint of irony that these genuine parts had got me to this place anyway. They went ahead and ordered the parts, that took a week for the parts to get to NT. Kerry’s discovered the exhaust manifold was cracked as well. Another $500 or so in parts. Go ahead I said. In total it cost me a frag under $5000. I kept having to call to find out what was happening. They couldn’t give me definite costs. The receptionist would frequently listen to what you said and act confused, then transfer you to your service manager where you would have to say the same thing all over again. I was told the car wouldn’t even be worked on for another week then when I started to blow up I was transferred and told it would be worked in the next day. When the car was ready, I picked it up and paid the total bill. It wasn’t till a couple of minutes down the road I discovered the car was completely empty of fuel. The line was on the red and when I filled up I put 58.7 litres into a 60 litre tank. It was three quarters full when It dropped it off. I rang Kerry’s to ask if it was standard practice to give a customer back a completely empty car. I was told that they’d taken it for a drive to make sure it was sweet and they’d done a diesel burn which uses heaps of fuel. Fine. I accept that. But leave the car empty? I was told I was free to come in and talk to the manager. I politely informed my service manager through gritted teeth that she could talk to her manager right now to save time. Enough work had been missed by us. I was offered 15 litres of fuel. This made me angry when my wife told me how much they stressed to her to bring the loan car she’d received for the first recall repair attempt back with the same amount of fuel or she’d be charged about a trillion bucks a litre. To top it off, the car is idling really rough. It wasn’t like this before the recall. It’s better when it gets up to speed though, I have to give them that. There’s a random clunk we’ve heard every now and then. Let’s say that thing happens, and it was just the time for the turbo to die. It does happen in the Captiva, it’s a Daewoo made piece of crap. Some are awesome and some are lemons. It’s just the coincidental timing that irks me, and then not receiving the service I would expect from a botched recall and $5000 worth of repairs not covered by insurance. I’ll see what happens next with what they’ll give us for stooging us with an empty vehicle and of course I’ve been offered the chance to take a manager for a drive to show him my concerns which means more time off work to show Kerry’s my rear view mirror vibrating when I idle. This saga isn’t over but needless to say, don’t buy a Holden, they don’t make them like they used. Or rather, don’t buy from Kerry’s Holden. The online reviews of the place should make you very wary. I went and got a Hilux next door at Bridge Toyota. It’s a real shame. I’ve only ever owned Holden’s. A Rodeo, 2 Commodore One Tonners, and a Captiva. No real issues with the first three.

Look else where for better service – Look else where for services, Very poor customer services. No idea on fault finding. Rip off on pricing. Service desk with no expertise on vechicle services and reports. Takes longer wait times for service 1 month + Services are pathetic.

Fantastic customer service – Kerry’s really seems to have got it together 3 times I have visited this dealership since purchasing my new Mazda and I can’t say enough about the exceptional service I have received. Well done Kerry’s team I will certainly be recommending you.

Very disheartened with car i brought from Kerrys Auto in Darwin!!! – I brought a car in September 2017 from Kerrys Auto in Darwin, I have had nothing but problems with the vehicle since then, it has been back to Kerrys servicing many times to have issues dealt with but the latest problem is the most serious and they will not fix the problem! The car I brought has a sunroof and has a leek which I only just picked… Read more

up being wet season here in Darwin and rains are torrential at times, the car is completely saturated inside due to the leak in roof and when I asked Kerrys to look into the problem they advised me that the damage would cost me approx $4.5 K to repair, they also charged me $170 to tell me that?? I am shocked at how they can get away with selling me a car that clearly had this issue before I Brought it. I'm clearly disgusted and shocked that they just do not care!!!

Total professional – Buying a car from Sydney from this dealer in NT, Had me a little concerned, but David Perri, organized everything for me , and my car was delivered today , without a worry,on time in perfect condition. David "Thank you" you are a complete professional, I would recommend you and Kerrys as a most pleasurable buying experience. Again David "Thank you"You will have my business in the future , thanks and regards barry shackleton.

We have all had similar terrible experiences - this place redefines business arrogance – Most of the car buying public in and around Darwin know what this business is all about. It does not matter how many times you talk to the owner or managers of Kerry's because their reasoning has been discussed with myself as being "a fact of accepting that this culture displayed by the highly transitional employees is something that customers… Read more

need to adapt to, because as owners, they have had to over the years, due to the remoteness of Darwin and difficulty of finding good long term staff". It is like your are on another planet for communication. Business Communication 101 / FAIL

We just get our servicing done elsewhere now after 5 years of bad experiences since 2010 - and half the price. We should have realised earlier. This business hides behind Aussie brand icons and other trusted badges but there is no Aussie 'fair go' here or sensible reasoning on any matter if you are a customer. I have even had a blonde female staff member screaming at me on the front counter for a simple request to fill out the logbooks of the vehicle for servicing. Save your sanity and shop elsewhere. Well, that is hard to when Kerry's are the sole dealership in Darwin for so many brand names. Obviously some serious money was originally exchanged to get the monopoly in one capital city for so many brands. This just does not happen elsewhere and the owners really play on this with their customers . Don't believe any of this? Visit other businesses around town or go to the yearly mid year V8 racing event or caravan and camping shows and ask people if they know of similar experiences at Kerry's. Darwin is a small place. Sensible people know this, especially if they are in business.

Incompetent mechanics, deceitful service staff, over $1000 spent and the car won't even start – I would advise that no one goes to Kerry's Automotives. I went Kerry's automotive's knowing it was an official Holden dealership and feeling that I would be protected from being taken advantage of as a person in a new city who has minimal knowledge of cars. I dropped off my Holden Combo, which I had driven last year from Perth to Darwin, at… Read more

Kerry's Automotive explaining that it was lacking power and that it had been checked by other mechanics who could not resolve the issue. I also explained that the van was not worth much and I would like to know if it was even worth repairing.

After diagnostics were conducted the service staff called me and told me the EGR valve was the issue. I paid over $600 to have a new EGR valve ordered in from down south. After this I received another call stating there was still an issue with the power of the engine and could another hour be used to look for the problem.

I was concerned about the cost by this stage but I agreed. Days passed and I did not receive another call. I called Kerry's Automotive on the Monday and asked for an update. Staff stated that the starter motor was now not working and that they had done a compression test and the engine was only functioning at 70 psi. They were asking if they should continue work on the car and stating that the power was better than before. They seemed to be trying to convince me that 70 psi would make for a reasonably reliable engine!

I do not know much about cars but I do know that 70 psi is a worthless and non-functional level of engine pressure. I had assumed they had done a compression test prior to charging me over $1000.00 to do work on a car that was worthless.

When I went in to Kerry's Automotive to discuss this both the service advisor and the manager stated the EGR valve needed to be replaced before a compression test was conducted. I have since consulted other professional automotive mechanics who have confirmed this is not true, the EGR valve does not affect the compression of an engine and a compression test can still be accurately conducted with a faulty EGR valve. They seemed to be trying to deceive me about the mistake made by their mechanics.

I have been informed by other professionals that given that I stated the engine lacked power the first thing that should have been done was a compression test. This would have saved me over a $1000 in unnecessary costs for parts and labour on a vehicle that now does not even start. It is obvious that with such low engine compression the car is not worth repairing.

I came to Kerry's Automotive Group knowing that it was an official Holden Service Centre and feeling that this would save me from being taken advantage of.

Not only was an error made by not testing the compression of the engine initially but Kerry's Automotaive Group have not been willing to come to a fair and reasonable agreement regarding the cost given that this error was made.

I had discussions with both the service advisor and the service manager. Neither were willing to admit fault nor comprise on the cost. Kerry's Automotive staff were not willing to listen to any of my concerns.

I feel let down by both the automotive mechanics who erroneously did not conduct a compression test during the initial investigation of the lack of power and the service staff who were blunt and unreasonable when I attempted to engage them in a discussion about this error.

Kerry's automotive's remain unwilling to compromise even when Holden customer care contacted them regarding my complaint!

Kerry's automotive still want me to pay an invoice of $300 on top of over $700 I have already spent and the car won't even start.

I hate to put complaints online and only wanted a comprise. However, staff were rude and unwilling to even have an honest discussion about the error that was made.

Absolutely pathetic – The customer service officers are very rude. Everytime I hang up the phone, I am angry and I feel like want to punch them. First experience: When I bought the car, the car was not even cleaned!!! Wheel alignments were screwed up. The guy who sold me asks me for more cash to fix them all up the very next day itself. Second experience: They… Read more

helped me in getting an insurance for my car. I was happy about that. When I asked them to send me a copy of the insurance that I had paid for, it had taken them ONE entire month to send a bloddy pdf to my email. This was after calling that guy up like 5 to 6 times. I made a complaint to the higher-ups. This guy sends me back an email saying -"Have a good day" and wont apologize.

Third experience: I called them up to make an inquiry about my car Aircon not working. The girl on the phone was so rude that she would not be able to tell me anything about what can or cannot happen with the car and asked me to drive it with the problem until someone can fix it. Who the **** is she to tell me how I should deal with my problems???!!! Very disappointed and annoyed.

Unfortunately, I am stuck with them as I also bought a store warranty from them for my car. Prospective buyers in Darwin, pleaseee stay away from Kerrys Automotive if you some peace of mind.in your life.

Customer service and staff