Highly rate the service and professional attitude from the sales staff and business manager on my recent vehicle purchase . These guys went over and above any expectations. Well done guys. Great job. Have already recommended you guys to some mates who are looking at a new purchase.
Had a Great Experience
My car had broken down and the service team were really helpful, I rang them and they were able to squeeze me in that day, they took care of everything got my car fixed and they explained everything clearly
overall they really looked after me in a pretty stressful situation.
Avoid at all costs
Avoid at all costs! Our car air conditioner needed gas on an 8 year old car. When we put our car in for a service they charged an unnecessary $180 for a so-called ‘diagnostic test’ (which was not claimable against any work we went ahead with). They then told us we needed new parts and workmanship to $3500! Upon getting 2 other second opinions, including diagnostic testing (at no charge) result there was almost no leak and recommendation to re-gas and see for a few hundred dollars. Their quote, should we need parts and work recommended by Kerry’...s was less than half! We have been forced to use Kerry’s for many years and have had this experience many times in the past. I will NEVER use them again now our car is out of warranty, and I will NEVER buy a new car for them. They are not to be trusted and charge well above any other slightly smaller business in Darwin! Stay away!!!
Tricksters. Don't trust them. Well rehearsed excuses for dodgy behaviours.
Obvious dishonest behaviours when servicing vehicle and assessing what is wrong with the vehicle.
Scratches to the car dash as well that were not there when I dropped the car off.
Rude service staff...
Have a Sept 2018 Honda HR-V. Central screen has been a problem from start. Finally replaced with new one Dec 2019. New screen died late Jan 2020. Another trip into Kerry's. What I find appalling with this company is the customer service. Some are lovely, thank you Hayden. Others are in the wrong line of work and neither understand the words friendly or service. Can't recommend this dealership for customer service and will be contacting Honda Australia to let them know how their brand is represented...
Avoid at all cost
I purchased a new Chrysler from Kerry’s only a few years later that my front bumper had BOG in it. Then l was stupid enough to buy a new BT50 from Kerrys which had a faulty gearbox, after UNneccesary arguments, the shonks put another gearbox in, WITH THE SAME FAULT! Mazda!, Kerry’s, AVOID BOTH!
Dangerous Dealer Do Not Purchase From Here
Saw the car advertised on carsales.com, it had 41,500km's so I called dealership from Cairns and they said it was a great car and an ex fleet car, so I put a 500.00 deposit and said I would fly from Cairns to purchase vehicle. The day I was flying out of Cairns they called a said it now had 43,500km's as they had been using it??? They picked me, my daughter and 5yr old granddaughter up from airport, went to the bank and withdrew bank cheque then purchased the car, it seemed wonderful. They were very nice to deal with but very fast talking a...nd trying to upsell insurance and extra warranty which I declined. Luckily I had my own insurance. We started our long journey back to Cairns, we were just outside of Daly Waters, 2nd day in and doing 130km speed limit I hit 2 roo's in the space of an hour, the car suffered only slight damage to bumper and lost fog light. The problem was when we got back to Cairns, I needed a wheel alignment, this is when the trouble started, it seems I need 5 new tyres, even the spare was flat, and all tyres were down to wire and canvas. Can you consider the implications here for a second, driving all that way on non road worthy tyres doing 130km speed limit with children in the car. This is how they let me drive back, not even with a workable spare. This is appalling service for a Holden Dealer or for any car sales person. In their defence however they have paid for the complete set of new tyres after I sent them the report from the tyre company. I still find this chilling to think of what could have quite easily happened. Russian Roulette
Very pour customer service
I purchased a Nissan Bavaria off Kerry’s Holden a bit over twelve months ago.
One of the headlights has stopped working, Kerry’s told me it was covered by warranty but didn’t have the part in store.
I live in a remote community approx 10 hours drive away.
I told them I would be back in Darwin in December, could I have it fixed then. They agreed.
I received a call a few weeks later telling me my parts were in, I again told them I couldn’t get to Darwin until December. They again said no worries.
A few weeks later I get a message saying the ...
Bad customer service.
I’d never been to Kerry’s Holden and didn’t intend to. Darwin is a small town and I’d already been warned that they were subpar. We received a recall notice in the mail about our Captiva. The fuel line was possibly faulty and would need to be checked and a clamp replaced. I rang Kerry’s and they had no idea about the recall and stated they weren’t ready to see our car. I did say to Kerry’s that the recall letter did mention possible engines in flames and being that our Captiva was our family car I was quite concerned. There was nothing they cou...ld do yet. We finally received the ok to book it in about a month later. My wife missed work to take it in at the agreed time of 0800. Then she received a text to say bring it in at 1100. My wife was told she wouldn’t be able to have it back till 1730. She told Kerry’s this was impossible because she needed to pick our kids up from school. Kerry’s told her that she would have needed to bring it in at 0800 for an earlier pickup. My wife then had to prove that her times had been changed by showing the Kerry’s representative her phone. They rushed it through and she was able to get it back in time to get the kids. I returned home from an extended time away at work. Upon driving the Captiva I noticed a diesel smell in the car. My wife rang Holden who advised her not to drive the car and bring it back to the dealership by a tow truck. Lucky we have AANT because Kerry’s certainly didn’t offer as they wouldn’t accept that it was their fault. My wife followed the tow truck in a taxi with our two kids to the dealership. There was some juggling the day before as I only had a two seat ute so I had to do return trips to school to pick up my kids to get them home. If Kerry’s had a loan car available it would have alleviated that. Anyway, turns out the fuel smell in the car was the new fuel line checked by Holden, or rather an incorrectly fitted clamp. It was totally Kerry’s fault. They took great pains to try and deflect blame from themselves, in fact we didn’t even receive an apology. Moving on. The car was running quite bad once we got it back. My wife and I both noticed it. Low and behold my wife was driving it a couple of weeks later and smoke started pouring out of it. We took it back to Kerry’s thinking it was something to do with the recall. They did a diagnostic which cost $580 which showed the turbo had packed it in. I didn’t want Kerry’s to fix it so I rang my usual mechanic who I trust to give me a quote. Being honest he said he didn’t want to touch it after I explained the saga to him. So Kerry’s would be repairing it. I told them to go ahead with the repairs but I stressed that we’d made the decision to sell the car so Kerry’s was to use generic spares to save us some money. I was fed the “Holden Genuine Parts” line with out a hint of irony that these genuine parts had got me to this place anyway. They went ahead and ordered the parts, that took a week for the parts to get to NT. Kerry’s discovered the exhaust manifold was cracked as well. Another $500 or so in parts. Go ahead I said. In total it cost me a frag under $5000. I kept having to call to find out what was happening. They couldn’t give me definite costs. The receptionist would frequently listen to what you said and act confused, then transfer you to your service manager where you would have to say the same thing all over again. I was told the car wouldn’t even be worked on for another week then when I started to blow up I was transferred and told it would be worked in the next day. When the car was ready, I picked it up and paid the total bill. It wasn’t till a couple of minutes down the road I discovered the car was completely empty of fuel. The line was on the red and when I filled up I put 58.7 litres into a 60 litre tank. It was three quarters full when It dropped it off. I rang Kerry’s to ask if it was standard practice to give a customer back a completely empty car. I was told that they’d taken it for a drive to make sure it was sweet and they’d done a diesel burn which uses heaps of fuel. Fine. I accept that. But leave the car empty? I was told I was free to come in and talk to the manager. I politely informed my service manager through gritted teeth that she could talk to her manager right now to save time. Enough work had been missed by us. I was offered 15 litres of fuel. This made me angry when my wife told me how much they stressed to her to bring the loan car she’d received for the first recall repair attempt back with the same amount of fuel or she’d be charged about a trillion bucks a litre. To top it off, the car is idling really rough. It wasn’t like this before the recall. It’s better when it gets up to speed though, I have to give them that. There’s a random clunk we’ve heard every now and then. Let’s say that thing happens, and it was just the time for the turbo to die. It does happen in the Captiva, it’s a Daewoo made piece of crap. Some are awesome and some are lemons. It’s just the coincidental timing that irks me, and then not receiving the service I would expect from a botched recall and $5000 worth of repairs not covered by insurance. I’ll see what happens next with what they’ll give us for stooging us with an empty vehicle and of course I’ve been offered the chance to take a manager for a drive to show him my concerns which means more time off work to show Kerry’s my rear view mirror vibrating when I idle. This saga isn’t over but needless to say, don’t buy a Holden, they don’t make them like they used. Or rather, don’t buy from Kerry’s Holden. The online reviews of the place should make you very wary. I went and got a Hilux next door at Bridge Toyota. It’s a real shame. I’ve only ever owned Holden’s. A Rodeo, 2 Commodore One Tonners, and a Captiva. No real issues with the first three.
Look else where for better service
Look else where for services,
Very poor customer services.
No idea on fault finding.
Rip off on pricing.
Service desk with no expertise on vechicle services and reports.
Takes longer wait times for service 1 month +
Services are pathetic.
Fantastic customer service
Kerry’s really seems to have got it together 3 times I have visited this dealership since purchasing my new Mazda and I can’t say enough about the exceptional service I have received. Well done Kerry’s team I will certainly be recommending you.
Very disheartened with car i brought from Kerrys Auto in Darwin!!!
I brought a car in September 2017 from Kerrys Auto in Darwin, I have had nothing but problems with the vehicle since then, it has been back to Kerrys servicing many times to have issues dealt with but the latest problem is the most serious and they will not fix the problem!
The car I brought has a sunroof and has a leek which I only just picked up being wet season here in Darwin and rains are torrential at times, the car is completely saturated inside due to the leak in roof and when I asked Kerrys to look into the problem they advised me that...
Buying a car from Sydney from this dealer in NT, Had me a little concerned, but David Perri, organized everything for me , and my car was delivered today , without a worry,on time in perfect condition. David "Thank you" you are a complete professional, I would recommend you and Kerrys as a most pleasurable buying experience. Again David "Thank you"You will have my business in the future , thanks and regards barry shackleton.
We have all had similar terrible experiences - this place redefines business arrogance
Most of the car buying public in and around Darwin know what this business is all about. It does not matter how many times you talk to the owner or managers of Kerry's because their reasoning has been discussed with myself as being "a fact of accepting that this culture displayed by the highly transitional employees is something that customers need to adapt to, because as owners, they have had to over the years, due to the remoteness of Darwin and difficulty of finding good long term staff". It is like your are on another planet for communicati...on. Business Communication 101 / FAIL We just get our servicing done elsewhere now after 5 years of bad experiences since 2010 - and half the price. We should have realised earlier. This business hides behind Aussie brand icons and other trusted badges but there is no Aussie 'fair go' here or sensible reasoning on any matter if you are a customer. I have even had a blonde female staff member screaming at me on the front counter for a simple request to fill out the logbooks of the vehicle for servicing. Save your sanity and shop elsewhere. Well, that is hard to when Kerry's are the sole dealership in Darwin for so many brand names. Obviously some serious money was originally exchanged to get the monopoly in one capital city for so many brands. This just does not happen elsewhere and the owners really play on this with their customers . Don't believe any of this? Visit other businesses around town or go to the yearly mid year V8 racing event or caravan and camping shows and ask people if they know of similar experiences at Kerry's. Darwin is a small place. Sensible people know this, especially if they are in business.
Incompetent mechanics, deceitful service staff, over $1000 spent and the car won't even start
I would advise that no one goes to Kerry's Automotives.
I went Kerry's automotive's knowing it was an official Holden dealership and feeling that I would be protected from being taken advantage of as a person in a new city who has minimal knowledge of cars.
I dropped off my Holden Combo, which I had driven last year from Perth to Darwin, at Kerry's Automotive explaining that it was lacking power and that it had been checked by other mechanics who could not resolve the issue. I also explained that the van was not worth much and I would li...ke to know if it was even worth repairing. After diagnostics were conducted the service staff called me and told me the EGR valve was the issue. I paid over $600 to have a new EGR valve ordered in from down south. After this I received another call stating there was still an issue with the power of the engine and could another hour be used to look for the problem. I was concerned about the cost by this stage but I agreed. Days passed and I did not receive another call. I called Kerry's Automotive on the Monday and asked for an update. Staff stated that the starter motor was now not working and that they had done a compression test and the engine was only functioning at 70 psi. They were asking if they should continue work on the car and stating that the power was better than before. They seemed to be trying to convince me that 70 psi would make for a reasonably reliable engine!
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