Kimberley Kruiser S Class

Devastated – This is a listing of our experience with our Kimberley Kruiser S Class (2) 1. Pick up 25/6/15, 3rd day after pickup, Whole electrical system froze, had to disconnect main battery cable to reset as instructed via phone by factory after finally getting hold of them 2. Incorrect spare tyre fitted 3. Tap over outside kitchen wrong shape, water runs on backing of sink

4. Leak in wardrobe

5. Cutlery draw not clicking closed

6. Antenna not working.

7. Towel rail, crookedly fitted and fell off. (Extremely small screws).

8. Hinge in wardrobe came off, fixed ourselves

9. Design fault, Draw not having partitioned area for sink, smashed crockery, not appropriate suggestion given, to keep things away from that area, difficult being a full off road van, rectified ourselves at own cost with aluminium cut & bent to size then riveted

10. Design fault, Rivets protruding to inside draws, would damage interior items, purchased covers ourselves

11. Nuts protruding in cupboards, to long & no covers

12. Holes in lining of cupboards, not there when first viewed, believe after antennae wired up, one with exposed wiring (still not professional repaired x2)

13. Screws protruding through ensuite top cupboards

14. No aluminium cover over electrical wiring in ensuite

15. Drinking water pump excessively loud

16. Recycle pump excessively loud

17. Speaker wiring lying lose in cupboards, hard to use as storage

18. Light wiring unprotected in cupboard, hard to use as storage

19. Faulty vents

20. Wiring under bed to long and not secured properly, wiring being squashed

21. Damage to chassis, drivers side

Only some repairs had been carried out in Cairns, parts not sent up, more emailing & calls, finally delivered to Cairns Dealer 30/10/15 to send to Caboolture Dealer, did not deliver to Caboolture dealer till 7/11/15, unbeknown to us dealer towed down

22. Majority of manuals for components missing

23. Tank levels showing incorrectly, had enter incorrect settings for model

24. External light not dimmer as advertised on brochure, never been inclusion

25. No remote for stereo as advertised on brochure

26. Scratches in bench top

27. Glue dripped over microwave, marked in bottom, tape not removed (not replaced)

28. Lot of trial & error with gluing of wiring & lighting through out

29. Batteries – deep discharged 3 times when received

30. Wiring drivers side in wardrobe under matting asked to be checked, mess of rubbish & wiring, electrocution & fire concerns, passenger side, build scraps

31. Main switch on touch screen does not work, so no way to shut down power, discovered after fire that had not even been connected

32. Not charging via car

33. Shower damage, patched before plus cracks and stains

34. Ensuite flooring, screw broken through flooring plus glue & chips

35. Already patched hole in top cupboard above kitchen

36. Diesel cooktop no longer working

37. Fan under kitchen bench no longer working

38. Blind started fraying

39. Majority of draws and cupboards have no rubber protectors, caused rubbing

40. Under bed draws stiff to close, don’t click closed

41. Not sufficient lighting for outside kitchen and when door opened outside light not much use

42. Dimmable light over table inside flickers

43. Ensuite door track, screws flogged out and not holding plus dirt coming in

44. Water switch tap area not sealed properly, very high intake of dirt, taps different setup to KK manual

45. Outside kitchen wiring are not sealed properly, very high intake of dirt to kitchen area of which also then enters van through gap under seat on side

46. Apple TV not working through stereo, works ok through tv/dvd

47. Antennae for Wi-Fi unsure if working, portable one works better

48. Chipped laminate

49. Awning braces, where bent

50. Dust boot on shocker fell down, we taped up

51. Dust in entering fantastic fan over shower, not sealing properly

52. Midgee door screen not wide enough at bottom

53. Frozen Solar input counter on screen, had been instructed would need update for Philippi screen and never happened, nor full electrical check & testing at Factory as requested

Collected at our own expense 2/12/15 picked up after being delayed.. Not all completed to standard or some at all, not happy, but had to return to Cairns

54. Electrical battery, alarms triggering within battery & Philippi screen ongoing for 3mths, from mid-January, not in use, sitting in yard, relayed by phone & email testing to do multiply testing, multiply times over 3mths, one battery finally deemed faulty, replaced within second hand battery, March 2016, as stated none in stock, never replaced.

55. Lights randomly turning on & off

56. Even after replacement battery, ongoing electrical issues, alarms triggering, once again, multiply phone & email instructions to change settings, move processing chips, never instructed to take to Cairns KK only asked what direction heading

57. Solar input low, car input low, alarms still triggering. Instructed when arrive to take to Darwin Auto Electricians to have relay fitted to remedy issue, after pickup, Relay did not remedy issues, same electrical issues, more setting changes via phone

58. DVD component failed in TV/DVD combo

59. 7/716- Fire broke out 100km from Geraldton in enclosed battery box wiring of which is contained in the tunnel boot whilst driving, difficultly in extinguishing, inhaled smoke, then instructed via phone had to climb in and disconnect main battery cable on side of road as my reignite, no isolation switch, oh this was over the top of where the fire started. So having to place self at risk.

60. Collected 22/7/16, Geraldton Auto electrician only installed battery box sent from KK factory. No other components replaced. No full electrical wiring check performed as we requested of KK. Auto electrician unable to perform the associated computer updates required.

61. Then had to take to KK dealer in Perth-430klm away, not the authorized repairer, booked in Tuesday 26/7/16- replaced & work performed-cmt shunt, replaced Philippi screen, not just updated as stated, grey water tank sensor, portable solar MPPT controller (not main one), strip light in tunnel boot, bolts for battery box, awning winder, digital TV aerial splitter in tunnel boot, new canvas bag with annex-awning poles (as burnt), TV-dvd combo, No other work of which we raised. Stated electrically checked, person who checked was the salesman with only background knowledge in mechanical. Collected 29/7/16. Under duress (our home)

62. No battery replacement (even one owed) or MPPT controller, other Electrical components, Inverter/Charger etc (all subjected to fire, heat, extinguisher foam)

63. Water tank volumes not entered correctly again

64. 1/8/16- once again same electrical issues, alarms triggered, batteries clicking & flashing, system unsynchronized

65. 2/8/16-Manufacturer owner arrives at Caravan Park, we believe to discuss refund as we requested, informs need to go through Dealer, installs isolator switch, rewires relay, informs solar hasn’t been working correctly from purchase.

66. Owner leaves, still leaving one faulty battery, per their battery guide

67. Next day, Inverter/Charger froze on, unable to have 240v usage, Dealer employer arrives, isolator switch didn’t work, needs to disconnect main battery lead to reset van electrics.

Current Defect Listing

(Some carry over from previous non-repair or unprofessional repair)

1. Deregistered 19/1/17 due to non-rectification of defect by manufacturer, 30 day defect notice placed by Qld Dept. of Transport 15/12/16, wrong descriptive on vin, (K being used, Folding Caravan, the previous smaller folding model prior to full size) clearance lights not working (after fire), refused to repair at dealers, informed not needed for roadworthy. Is required.

2. Breach legislative law for wiring of caravan, non-segregation of 240v & 12v wiring, plus other electrical hazardous issues- have reports from Qualified Electrician & Auto Electrician, the reports for electrical checks supplied with van & by manufacturer only relate to 12v & solar input, not full electrical check or safety check (as requested on numerous occasions also due to continually electrical issues from purchase, electrical fire being one, incompatible components also used.

3. Defective battery replaced with second hand in March 16, told would be replaced in Perth, did not, even after fire.

4. A second defective battery from after fire, not replaced, even though all batteries and components should have been replaced after fire, did not. Still defective to date, per own literature.

5. Inferred new, rush to get ready, first show (broadly online advertising as new), paid all new price – Information found = first built, damaged, unfinished, used as factory promotional unit prior to leaving factory to dealer, 6mths with dealer used as demo unit at multiply shows

6. Lights just randomly turning on & off

7. Incorrect model name on compliance plate

8. No gas plate fitted as indicated on submitted registration papers as so, breach of registration.

9. No contract given

10. Breached our privacy & all other Kimberley owners

11. Breach of Warranty laws 2012- non-inclusion in manufacturer’s warranty of: "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12. No price deduction for manual step

13. Paid full price for Air Conditioner twice, not upgraded price

14. No aluminium cover over electrical wiring in ensuite (as stated would)

15. Drinking water pump excessively loud

16. Toilet recycle pump excessively loud and water pours out under van when switched on

17. Toilet indicator lights not working

18. Shower door randomly falling off numerous times, lucky hasn’t smashed

19. First KK manual not indicative of this model nor second

20. Holes in lining of cupboards from previous, repaired twice, not professionally to standard

21. Midges Screen door from previous, unprofessionally repaired (velcro just sewn on sides & coming apart

22. Blind nonprofessional repaired from previous fraying now has cut & glue

23. 1 fantastic van not working correctly

24. Water leaks to interior ensuite cupboards from number plate, no sealant

25. Drinking water gauge stuck on 84%, emptied, refilled numerous times

26. General water & grey water gauge also randomly get struck

27. Speaker wiring lying lose in cupboards, not protected

28. Lighting wiring loose in cupboard, not protected

29. Moved water intake to inside tunnel boot without enquiring, unprofessionally fitting, 4 joiners used, tunnel boot flooded twice, Darwin replaced joiners only. Resulted in staining on internal lining of van

30. Unprofessional work of cover up on original water inlets on exterior

31. Faulty vents

32. Water intake not working correctly, slow intake

33. Diesel hot water has become noisy

34. Annexe design faulty, hooks into toilet door, door broke.

35. One window out of alignment with others, struts in different position

36. Solar panel half lifted off, now internal leaks and corrosion

37. All screws for latches in windows rusted

38. Unipod leaks via latches

39. Rusted components in unipod

40. Light in unipod not working

41. Not covered by insurance for any issues that arise for due to breaches of wiring & manufacturer faults

Any Kimberley owners who do have a gas plate fitted as of 2012 gas laws numbering changed to codes, so if you have a gas plate from this time and it has a number 2 on it (the word code maybe scratched out as well) 2 indicates you have a gas fridge.

http://www.fairtrading.nsw.gov.au/ftw/Tradespeople/Gasfitters/Gas_compliance_requirements.page

Have all relevant Photos, Emails, documents and Reports