Order late then most expensive item delayed by 3 months
My order still hadn't arrived after a month, so I emailed. Was told it would 'arrive soon' - it arrived over a week later. It contained 4 items but not the most expensive item, which I'd ordered specifically because it was in stock on their website. Only after I emailed again did they say it is 'out of stock with our supplier and we have been told we will receive it in August' - a full four months after I ordered. Absolutely horrible customer service and communication. I will never shop here again.
The worst service ever!!!!!!
Ordered stainless steel bowls as a gift. Took about a month till it was received. Each bowlwas in different brands and majority of them had scratches in them. Omg, DO NOT order from here if your looking for good quality and good service. Bad customer service too, No updates or tracking number given when dispatched, so basically you have to chase it up yourself. Never again am I ordering from here.
Por customer service
Ordered some baking trays over 2 weeks ago still haven’t received them when I rang I was advised there out of stock and won’t be sent until Friday. A little communication wouldn’t go astray to advise the customer there currently out of stock or what the delay is.
AVOID THIS COMPANY
Well, I wanted to order a Shun Chinese Chef Knife that is pretty unusual and everywhere I looked it was listed as out of stock EXCEPT Kitchen Discounts. As I wanted to make sure they actually had the item in stock I rang them and asked them to check, they said just a minute as they go check, they came back on the phone a short time later saying YES it is in stock and can send it out. I put in the order on the 31/8/2018 its now 14/9/2018 and as I am yet to receive my knife I rang up and now they tell me it was out of stock and was expected to co...me in tomorrow and will then be sent out....I hope I actually receive my knife soon. I REALLY hate being lied to. I suggest you avoid this company. UPDATE, I did eventually receive my knife and given the significant delay I usked that they send the knife via express post which they did. Consider this company carefully before ordering, I did eventually get my purchase but I believe despite what the told me they didn’t have it in stock and they clearly lied to me in this regard and it did take about a month to receive my order. I wouldn’t buy from them again.
Where's my product? Where's my receipt? Where's my anything from KD?
Product ordered online via their website. Looked legit enough. Paid with Paypal.
No receipt received from Kitchen Discounts. No mention of when order dispatched or will be dispatched.
Phoned the 1300 number; disconnected. Phoned their other number. Call drops. Tried from a landline. Same result for both.
Raised issue with Paypal.
Doesn't help me when I just wanted what I ordered and paid for.
You've been warned.
** Update **
After sending a message via Paypal they've been in touch with me. The item is on back-order and due within 3days at their warehouse.
I will keep you all appraised.
Wouldn't shop here again
They hadn't shipped out my items in 2 weeks so I contacted them and they said they would be on their way tomorrow. A week later, still nothing so I called again and they said that the items had not arrived to their warehouse in the latest shipment because they had been discontinued. I arranged for different items to be sent to me instead and they said it was fine and that those would be shipped express post that afternoon. One week later, still nothing. Frustrated, I called them again and they said, once again that my items were discontinued. I...explained that I knew that and that I had called them to change my order and was very annoyed. I was about to cancel my order but then they offered me half price so I thought I would try one last time. My items arrived two days later. I shouldn't have had to call so many times. Extremely unprofessional as they had my contact details to get it sorted. Will not be buying from here again.
great customer service and very fast shipping
Ordered 1 set of visions cookware and a Silit cookware set with a free v slicer. So far the website has the cheapest price compared to all the other sites i checked online. I called them first to check if stock was available before i made my order. Ordered on Tuesday, by wednesday it was shipped from their warehouse and by Monday it was already delivered to me. I was very impressed with the fast shipping because almost all items i shop online usually takes 10 working days before it arrives, also my thank you to their customer service representative Sherry, who answered all of my emails promptly before my items were shipped. I will definitely buy from them again.
My ordered product was a 30% cheaper than buying in a local store for the same product. I was concerned at some of the reviews. i ordered 2/3/14 and received via courier 25/3/14. A bit slow in delivery but in the interim I rang up and was advised it was with the courier. Given tracking number for third party and confirmed. Happy with purchase.
Worst service ever
Item ordered 17/4 - nothing so emailed 29/4 asking what was wrong - just couldn't be bothered sending to me so I asked for prompt despatch as a gift needed 3/ 5 - notified as sent 2/5 but untraceable on aust post so obviously not despatch even then. Extremely bad service and unhelpful .
Awesome Experience, received my items within 2 days
Ordered Neoflam, arrived within 2 business days. Email reply was prompt. They have huge range of kitchenware at reasonable good price. Really helpful customer support. Offered a better product at the same price for out of stock item. I would definitely buy from them again. Highly professional service. Will recommend others as well to give them a go...
reliable, good pricing, huge range of items available
Prompt replacement of damaged product
I ordered a voodoo knife block set from kitchen discounts and when I received it one of the plastic sleeves was broken. I called kitchen discounts and they asked me to send photos of the damage and then they would send a replacement product. A few days after I sent the email I got a follow up phone call to confirm that e replacement was being shipped, and I got it about a week after my initial call. Very happy with the great customer service and prompt replacement.
fast replacement of damaged product
Do not buy from kitchendiscounts.com.au
They were out of stock of my order for 2 months and failed to communicate this. They double charged me for one purchase (two transactions on credit card statement). They never answer phones. Their message bank is off or full so unable to request return phone call. They don't respond to emails. It took 4months and a formal government complaint to get a response/refund. Worst online shopping experience I've ever had. Do not buy from kitchendiscounts.com.au
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