Kogan 529L Bottom Mount Fridge

Hi, Thanks for your review. We're sorry to hear about the experiences you mentioned with our product. This is certainly not our intended customer experience and we'd be more than happy to further assist in any aspect if you still require it.

If you'd like us to assist with a warranty claim on your behalf, please do not hesitate to private message us with further details including your order number and email.

We look forward to hearing back and apologies for the inconvenience caused.

i did send you as private message as request 3 mins after you replied to my comment, i cannot believe how i am being ignored and expected to sit and wait with a major fault fridge issue, for more than 14 days. i cannot believe how this gets passed around.

Hi there, Thanks for your response, and apologies for the delay in getting back to you.

If you have an existing correspondence with our help centre, can you please send through your ticket reference number, we’ll be more than happy to follow up on this for you.

Otherwise, we can assist with submitting a query on your behalf. This will put you directly in touch with our customer service team.

We look forward to hearing back from you.

KAM529BMWFA there are way too many people responding to me, and i am constantly repeating myself, i wont be dealing with kogan again it is a very stressful online experience

Hi Tracie, Thank you for getting back to us. I am deeply sorry to hear that there has been a delay in having this rectified for you.

I can see that your query is currently being assisted by our Support Team, via your ticket #11344558.

I have made a follow-up on this and our Support Team will be able to assist with getting this matter resolved for you.

We’d like to also ask if you could direct all future responses to our Support Team via email, as this is their primary form of communication, and they are best equipped to handle these queries.

Unfortunately, our Support Team is unable to assist with queries via Product Review, but please rest assured they will have this matter resolved via your ticket #11344558.

We thank you for your patience and understanding during this query.

like i said i have been sending more than 20 emails to your support team, and they are so untrained that they have no idea who is doing what, they do not even read emails to see where the conversation is up to, they just ask a whole new question, like the first question asked almost 20 days ago.

Hi Tracie, I can imagine how frustrated you must be feeling, we apologise for any inconvenience that this order has caused.

I have passed on your request to our Support Team, and they will be able to assist with getting this matter resolved for you.

Unfortunately, they have been experiencing higher than usual enquiries which led to a delayed response.

Please rest assured that we will have this matter rectified for you as soon as they are able.

Please do not hesitate to message them in the meantime if you have any questions or concerns.