Kogan Espresso Barista Pro Coffee Machine and Grinder

I purchased a Kogan Dual Boiler Espresso Machine Model KAZOCOFDBSA in October 2025, and the "Dosing Funnel", a flimsy piece of plastic, has broken. It has small 5mm plastic arms which hold the Portafilter in place while the grinder fills it with coffee, and one of these arms has snapped due to constant flexing when the Portafilter is fitted. I had purchased the 3 years Extended Care warranty extension. When I filled out the "Customer Care" case, I even enclosed photographs of the broken part, and even offered to buy an additional Dosing Funnel and Portafilter for the future. The response is that "we don't have spare parts for this machine." It took a Message on Facebook to get them to call me, but the Manila-based call centre agent confirms that they sell appliances into Australia with no available spare parts. Since this review, Kogan "replied", saying a supervisor assisted me, but all she did was reiterated that they have no spare parts. She confirmed on the phone that they import and sell appliances with no spare parts. Their warranties are worthless.

I have since found similar parts elsewhere at my cost. Will never deal with these clowns again.