Kresta NSW, Petersham

Phones ring unanswered & management are never in or available. Botmonkey staff spam emails daily demanding full payment before delivery/installation date is even provided or set. Quality is low & prices are high to on par with competitors. Buyer expect: inexperience, no accountability & wasted time & money. Show details

A masterclass in how to secure a sale… and then vanish! Kresta Blinds truly has an exceptional sales team. They managed to sell me and install my blinds in no time. Impressive! But if you’re unlucky enough to receive a faulty product like I did, get ready for a wild ride. It’s been 4 months since installation, and I’m still waiting for someone to… Read more

actually fix the blind. Appointments? Canceled or postponed. Calls? Ignored. One technician did show up a few weeks ago… without the required equipment to fix the issue (a small detail like the motor).

They promised they’d call back to reschedule. They didn’t. I’ve followed up three times. Still nothing.

So yes, congrats to the sales team — mission accomplished. But when it comes to after-sales service, it’s like dealing with a ghost town.

shocking experience – I ordered venetians/roller blinds and shutters in August 2023. The venetians and rollers were properly installed but there was a delay with the shutters. The shutters were eventually booked for delivery in December 2023. I paid for them in full before the delivery date. When the installers commenced the installation, they discovered that the… Read more

wrong size frames were provided. I was told that they needed to be re-made and that they should be ready before Xmas. I agreed to this but the installation didn't take place before Xmas. I was then told they would be installed in Feb 2024. As soon as I was told about this further delay, I advised Kresta that I wished to cancel my order for the shutters and obtain a refund. Since then, I've heard NOTHING from Kresta regarding the cancellation of my order. I've contacted Kresta on numerous occasions and spoken to various sales people. I've emailed the original sales rep who attended my home to quote. After some perseverance on my part, I was connected with Douglas Lowrey (apparently a state manager). No one would give me Mr Lowrey's phone number but I was given his email address. I have written to him and have received no response from him. I threatened to take the matter to the Department of Fair Trading. Still no response. I will never deal with Kresta again and I strongly suggest that everyone else take their business elsewhere.

Great service from Mita and a great product! – We are very happy with the service we received from Mita and with the blinds. Installation was quick and we love how they look. Show details

Great advice, efficient service – Mita from Kresta was punctual and efficient. She was able to share great knowledge and advice to guide our choices and the overall communication with Kresta and eventual installation ran smoothly.

Sheer curtains – Mita was great to deal with and is very knowledgable on all Kresta products. Ask for her when making a booking for a quote.

Fantastic service – Kresta has very easy to deal with from booking to installation of my UV blinds . At both appointments the staff arrived on time were very helpful and informative . When the blinds were installed it was efficiently done and then he cleaned up after very impressive would recommend Kresta to anyone Show details

Excellent service – I was so satisfied at the service provided by Mita Cunningham and the blinds which were installed that she came back again yesterday and measured up for some more Kresta blinds. The blinds are top quality and I highly recommend them. Show details