Kresta

We have just had the most appalling experience with Kresta.
We ordered some (very expensive) curtains in August 2020. These took around three months to arrive, due in part to delays caused by Covid.
Unfortunately, one of the curtains was uneven, with the weighted hem dragging on the ground. In addition, the track was incorrect, so the curtain was sent back to be fixed.
Three months later it arrived back, but this time the hem was overlocked, not hemmed. So again it was sent back to China.
Last week the installer arrived again with the ne...

Ordered blinds in May and now in August still haven’t arrived. They don’t tell you their products all come from China. They say 5 weeks arrival but they lie and know it will take months and blame shipping delays at the ports. Cheap rubbish products. Get your blinds from an Australian manufacture company. Take me advice and stay away!

As a Disclaimer. To be courteous, I sent the following review to Kresta before I posted, in a last ditch effort to get them to help us. They STILL did not contact us.

We have just had the most appalling experience with Kresta.

We ordered some (very expensive) curtains in August 2020. These took around three months to arrive, due in part to delays caused by Covid.
Unfortunately, one of the curtains was uneven, with the weighted hem dragging on the ground. In addition, the track was incorrect, so the curtain was sent back to be fixed.
Three...

Where do I start, firstly, I called and made an appointment for a measurement and quote (Mentone showroom). The guy didn't turn up. I called back and the lady put me on hold and called the sales guy, she came back and said he was finishing a job and will call me. He didn't call back. I rang the following week and made another appointment. AGAIN, the guy didn't turn up. I rang to make a complaint, left message, didn't hear back. I rang again and an appointment was made with someone from another showroom (Nunawading).
Finally someone arrived and...

Good service from team and Emilian.
Happy with sales person Emilian also products. So I replaced all my blinds after big 2 awnings installation.
Only thing I make a comment on, it takes so long time to make products, waiting over 2 months.

Hi,

we have Kresta roller blinds installed in our house to keep off the light. After install we realised that there is still some gap between either side for light to come in. the roller blinds also keep coming off the roller. not a good design.

At our beach side unit, we replaced previous faded vertical blinds (no other defects) with new Kresta vertical blinds , within 2 years they are rusting badly. I have called them, emailed them and their parent company curtain wonderland, they will not returned my calls, or emails. They stated during my complaint calls that the curtains are out of warranty! And refuse to replace them - avoid this company. How brainless can it be to install uncoated steel plates in curtains near the beach! They rust!

we just decorated our house and got quotations from several blinds company, finally I chose Kresta cause Kresta's huge series products, professional sale Mary's suggestion. the installation was also perfect, booking team Cathrine did a details advance notice and Sam came on time and finished the installation tidy. when all finished , what I say is that's amazing !what's a difference !! great job Kresta!!!

Pack of Liars, - Order wrong, quality poor, customer service non-existent, 6 months to get order, massive insurance claim as they hit a water pipe. Please do not use them.

Great product and service from Peter. Really good value based on quotes received Kresta was the best quality and price

I was about to place an order with Kresta, but after reading these reviews I am not sure. Their quote was about $600 cheaper but I think I would rather pay to get good products and service.
What do others think?

No customer service, lack of integrity, it’s all about their processes and what works for them. Told we would get our order in 6-8 weeks, it’s been 5 months and still waiting for most of my order. Drilled through water pipe, massive insurance claim. They have huge shipment and trade people issues. They will say anything to get you off the phone, that is if they answer! Worst organization I have ever dealt with.

We are really happy with our shutters recently installed , would highly recommend them to our friends and families.
The quality is superb compared to the shutters we got in our previous house.

had a curtain ordered through kresta, they scheduled an installation date, i had to get an electrician to disconnect and re-install the new motor, so arranged for them to be on site at the time of the kresta installer arrived. Installer never showed up after repeated promises of being the next job they where attending. Following date i advised them i wished to just cancel the order, they threatened that i would have to pay 50% for cancelling even though it was not my mistake. Quick to take the payment not so prompt with sticking to their word.

Love our Kresta blinds they look amazing and the icing on the cake was the great sales person Jo who came to our house. I wanted to let anyone know she is a sweet lady with a great manner and so helpful. Very hard to find good customer service these days and someone whos willing to visit you and make it happen.