L'Oreal

I recently ordered few men’s fragrances, but unfortunately most of them appear to be fake or counterfeit. The packaging and labelling are noticeably different from genuine products, and the text on the boxes is poorly printed and often unreadable. In addition, none of the QR codes could be scanned—except for one, which showed the product was… Read more

manufactured in 2021. I contacted the support team regarding this issue, but their response was, they do not have return or refund policy and it is written somewhere in Terms and Conditions, . This experience serves as a reminder to be cautious when purchasing from them. Once the money is spent, it is not recoverable.

I agree with the other reviews, the new formula for the Excellence Creme hair colouring range is pretty much unusable. I have been using this product for years, but the last box when mixed, had the consistency of glue. I thought I would try… Read more

again today. It's appalling! The R and D team have ruined what was a great product, to one that is basically unusable.

The mixture is so thick it wont even come through the comb applicator.

Yuck, no 3rd chances L'Oréal.

I am definitely switching brands.

Loving your new Revitalift pure rentinol. I don’t like is the colour of the bottle I cannot see how much Is left in it – Would you consider changing the colour of the bottle you are using for this product. Would be so much helpful.

The best, most ultimate, amazing mascara – I just tried your Telescopic Mascara for the first time and I am BLOWN AWWWAY. This is, by FAR, the best mascara I've ever used. I have pretty long eyelashes and am pretty picky about my mascara. I'm usually left desiring something even with high priced mascaras. I would honestly pay top dollar for this product!! My lashes are long, separated,… Read more

and full after using this uhhmazing mascara. 5 Stars, A+, killed it. I have never in my life written a product review. But I felt it completely necessary to sing the praises of this perfectly balanced mascara. THANK YOU so much!!!!

L'Oreal consumer care provides outstanding service – I contacted L'Oreal consumer care to query a couple of the contents in the box as they had a different brand name on them. It looked like the products had been mixed up with another brand. They responded to me very quickly, even though it was a Sunday, and asked for some information from the box. They gave instruction as to where to find the info… Read more

so it was a simple and quick process. A day later on the Monday I received a gift voucher as a gesture of good will even though I don't think the problem was actually their fault. Thank you for your above excellent service and not turning this into a drama .

Customer service is non existent. My product which is clearly labelled as Maybelline/Loreal is faulty as the tip of the brush broke off. Despite 16 emails back and fowards no result. L’Oreal don’t want to deal with it and said take it back to the chemist and get them to replace it. L’Oreal initially said I had to give them batch number, bar code… Read more

etc which are on the packaging. Who keeps the packaging? When I did send them the colour as they requested to finalise the replacement they then decided to pass the issue on to the chemist. Worst, pathetic outcome and response from L’Oreal. They don’t stand by their product in my experience.

I purchased 2 giant pump bottles of my favourite Shampoo and Conditioner that I have been using for well over 10 years, Elvive Colour Protect, only to be devastated at the cheap, overpowering, overly strong smell of both the Shampoo and Conditioner that I instantly hated. The product has left my hair limp, flat, lifeless and so greasy. I'm using a… Read more

dry shampoo on the day I wash it to try to get a bit of lift and volume and also to try to get rid of the greasy look and try to dull the horrible cheap fragrance. You had an amazing product L'Oréal and you have destroyed it by replacing it with a cheap replica of the original product probably to keep costs down for the company but the price absolutely sky-rocketed for the consumer and the quality has hit the floor. You have lost another faithful customer as I look for a replacement. So disappointed.

I bought l'oréal pearl beige and my hair is green also the tube 1a took me 35 minutes to squeeze into the bottle to mix very disappointed since its now $27 you need to look at 1a its so hard to squeeze

False advertising from L’Oréal regarding one of their products – Only reason given a 1 as no option for a 0. Don’t waste your money on their infallible 24 hour lipstick. Doesn’t last any longer than an hour. False advertising. I contacted L’Oréal. The response from them was they will pass on my comment to the manufacturer. Big woop. This is a multinational multibillion $ company who can advertise a product… Read more

that does not do as advertised. Not happy. Shame on you L’Oréal. BTW I have previously used other long lasting lipstick brands with no issue.

L'Oriel... We are worth so much more' – L' Oriel .... Because We are worth so much more.... Dreadful! After decades of successfully colouring my hair at home, used their hair dye for the first time. In short - A disaster! I'm so upset. About to go on holidays to visit friends I've not seen for 12 years. My blonde hair colour turned my hair charcoal. So disappointed, decided to… Read more

contact L'Oriel. The after sales service was worse than Dreadful...... They were condescending, patronising and decidedly insincere. Their process is time consuming, clunky at best and, I believe it is contrived to make complainants give up. Just appalling. Don't buy anything from L'Oriel. Every thing about their product and their "after sales non- service" is a whole lot of 'HOGWASH'.

To much water sprays everywhere – I have bought this product for years but the last two that i bought when i spray on my grey hair it sprays all over the face it's 90% water i buy the cool dark brown good product but not the last ones,for the price it should be better.

READ THIS BEFORE BUYING – Been using this hair dye for ages and thought I was a pro. An entire decade in fact. So, before you consider me to be stupid, just know that I haven't messed up in damn near close to 10 years because Im a perfectionist. Be careful if you're in a hurry or are distracted and laughing with your girlfriends. This company strives on those moments to… Read more

turn a profit. It turns out those sneaky devils at Loreal are just trying to get us to mess up and buy more. In fact, they are probably laughing at us right now over at corporate. Ever wonder why they add so many unnecessary tubes to their boxes? Its not out of kindness, its confuse you! Watch out for the conditioner and hair dye tubes - they look the SAME, but they're NOT! One is red and white, the other white and red. Couldn't have made one blue and one red? This was intentional. Don't be a victim of their greed!

So, use this as step one: TAKE CONDITIONER BOTTLE OUT OF BOX AND THROW AS HARD AS YOU CAN. If you put that sucker inside of the hair dye applicator- there's no going back!

The most terrible customer support – I’m trying really hard to be understanding but first no one could explain why my item wasn’t ship out since 15th April (it is May now) and when I asked for a refund, the first person on call told me it will be refunded within 1-3 days and next email says 4-5 days and yesterday on call someone said 5-10 days . So what’s what? The status of the… Read more

order is still CREATED.

I’m very disappointed with how LOREAL / lancome is operating its customer support and hope someone can finally resolve this .

Allergic reaction – Loreal Collagen Tightening Cream gave me a terrible allergic skin reaction. Face was burning and itchy. I had checked reviews before buying so absolutely devastated to have such an awful reaction with no warning this could happen. Throwing it out and will never buy Loreal products again.

Brow artist drops particles throughout the day – Plump and Set brow artist Brow gel from L’Oreal drops particles on the face about two hours from when it’s used and continues to drop throughout the day

Revitallift laser cause facial burn – Purchased on 4th May 2023, applied very small amount on 6th May, next morning I get severe allergic reaction, extremely dried and horrible red rashes clot red, extremely itchy, swollen face, fluffy and extremely tired and burning eye, many sleepless nights due to burning and itchiness plus sticky collagen with skin flakes surfaced, blistering,… Read more

effecting the nerve on the back of my ear, cause cramp on my lower elbow causing my hand swollen and in agony pain for several days, Xray confirmed by GP that I suffered a 2nd degree burn, today 30th May, I am still suffering rough skin and itchiness unknow when it will heal. My injury are so horrific, and many days off work, I am unable to sleep, constantly wetting my face, and combat with the itch, I am unable to go to work for many days cause I need to seek treatments

L'Oreal Eye Infallible Eye LIOner Liner Pencil is Shrink Wrap Packing Nightmare – Today I purchased the Infallible L'Oréal Eyeliner from Priceline Australia Ive struggled to get the pencil out of the shrink wrapping 20 minutes later I managed just half way along the pencil the residue left s so sticky I can’t use this product WHY WHY WHY L' Oreal is it necessary to use this method of packaging on any of your products a box is better your eyeliner is more trouble than it s worth.

No care in the world about customers – In regards to L’Oreal representing Lancôme, they really don’t care or bother with any issues that arise with customers orders and you may as well be communicating with a robot. Interesting enough, they were able to at least drive 2 generations of women in families to switch over to their competitors over at Estée Lauder and Clinique and Clarins

My hair is ruined – I always color my hair to my natural color as I prefer to be natural, and now that greys are coming (!!) I always use the Tahiti #4 from L’Oréal. This time I bought ‘preferences” from Loreal, in the same #4, which is dark brown, as the store didn’t have tahiti, but #4 is #4, and they are both dark brown regardless and is on the box as such. My… Read more

hair came out black. BLACK. I hate my hair black, as it doesn’t suit me. I am so upset as this was a usual touch up and I am washing and washing it to no avail. This is false advertising. There is no reason my hair shoulde come out black when it is dark brown, and I used a dark brown dye. Do not trust the packaging details. My hair is now ruined and I have no idea how to get it back to the color I have had my whole life and have always coloured as such. L’Oréal have lost a once loyal buyer.

Colour not the same anymore 180 foundation – The colour of the new L'ORÉAL 180 PARIS AGE PERFECT SERUM FOUNDATION, is not the same colour as the previous version.

Waste of everything – The brow artist xpert is a bad product that lasted 3 days for me. We need pencil 1s that glide on like the wind up 1s. Its a waste to environment, money, time, transporting and even ingredients. Atleast the pencil 1s get smaller by sharpening and then decay whats left of it in soil.

New Age Perfect Cleansing Wipes - Terrible new formula – Very disappointed! I have used these wipes for years but now they have changed the formula (added vegetal fibres) and have also reduced the size of the wipes. They are awful! They are so irritating to my eyes I have trouble opening my eyes in the morning. So now I begin the search for a new brand of cleansing wipes. So annoying when this happens to a perfectly good product

Poor customer service – Rang customer service to receive confirmation of a product and they refused to comment on customer’s concern. No solution to call and concerns were not answered

Disgusted in your company no warning labels – Been an avid purchaser for a while and I'm 10 weeks pregnant and checked your products packaging nothing said unsafe for pregnant women but I google and wow I'm disgusted u wouldn't Label not to use during pregnancy I can't believe you would put a baby at risk for profit I will now never buy your stuff again due to your dishonesty a label is quick… Read more

and what ftm mom's need to know the risks of using g pure retinol I also urge others to not use a dishonest company

New Product Confusion – I use L'Oreal Excellence hair colour , L'Oreal Pure Rich shampoo and conditioner (which I can find on line as it isn't in store now) and Age Perfect Intense Nutrition day and night cream. I am very satisfied with these products and have been over many years. However I find it disappointing that new product lines (like Age Perfect Golden Age)… Read more

appear on the shelves and because they have the same, or similar name, one assumes they are a variation, even an improved variation of the original, only to discover they are totally different , and unsuitable. Age Perfect Golden Age was a great disappointment for me. It was too harsh around the eye area, causing smarting and even redness of the skin. As I had bought both Day and Night cream it was an expensive disappointment too. By all means introduce new products but make them obviously a new line by distinctive packaging. "Once bitten twice shy".

Horrible liquid foundation – The most horrible liquid foundation I have ever applied to my face is L'Oreal True Match Liquid Foundation. Please don't waste money on this product even if it is half the price (which is often the case because of its inferior quality). It doesn't blend at all (despite what it promises to do), it is way too glowy and it looks like you have a facade instead of makeup on your face. Horrible!