Purchased a hoodie from their online store for $200, what a joke really. Followed the care instructions and washed in our nearly brand new LG washer. But man fluffs everywhere already after 2nd wash. Not really happy especially after spending big buck for it
- Online store
- Verified customer
Purchased a pair of Lacoste sneaks. Love the look of the sneakers. I got all white and definitely think they were great for the value. I love to wear with a dress
Awesome Store, Can not wait to go back!
This shop was small but marvellous it had a great variety of their products and had very helpful staff. The staff were very welcoming and intrigued me by giving some HISTORY on the store. The quality of the products is delightful and the comfort of the shoes is exceptional. The prices were very reasonable and they have frequent sales such as buy 2 items + get 30% off. I recommend greatly to go to the physical store of Lacoste as you will spend your money extremely well! The shoes that I bought in the end are very comfortable and stylish with high quality materials.
Poor quality and terrible customer service
I purchased a tote bag made of PVC
First there was a fault with handle then it was replaced . As I worked from home for 3 years I may have used 6 times. I then discovered the PVC had split on all 4 corners as well as the zip which intermittently works. The bag is not durable as per basic consumer rights. I have spent the last month emailing customer service and the ACCC who support my claim but for the sake of $90 no success to replace the bag. They use delay tactics to make you give up. I note similar reviews. Don’t buy despite their elegant looks...
Lacoste Polyurethane sole shoes
Shoes had polyurethane soles which disintegrated after about 2 yrs use. Lacoste tried to palm me off on an obscure manufacturer. Not what I expect from a premium brand!
- Verified customer
Applies voucher to refund to reduce amount refunded
I was given a $20 birthday voucher from Lascote, having purchased from their website before. The voucher was only available to be used online. I made an order with 2 items, costing $129 and $109. After the order arrived, I deemed the item costing $129 unsuitable therefore I returned it for a refund. The refund given was $118.16. When I enquired about the difference, the answered was the birthday voucher was applied to the item refunded. It didn’t make sense to me because by doing things the way Lacoste did, I basically only received less than ...$10 in value for a voucher of $20. I have never seen a voucher applied per item before, every other retailer applies vouchers to the whole order! So essentially, if I ordered 1 item I get the full $20 value but when I ordered 2 items and returns 1 of the terms, I only get to keep less than $10 in value. Lascote’s solution is that they will issue a credit for the difference for my next order which needs to be placed by the end of the month. No thanks! Instead of being trapped into making another purchase in order to get the value I was entitled to get in the first place, I am never going to buy from this company again. It’s the first time I’ve seen a retailer applying a voucher to a refund in order to reduce the amount refunded. I am pretty sure this is not right!
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