Product ok but lancome website service incompetent
I buy lancome skin care through 3rd party usually but recently found good reviews for lancome cushion subtil blush, decided to give it ago. Problem was my usual 3rd party seller had no stock quoting item has been discontinued. Checked other website but price was either higher than lancome au website or same price but not sure re authenticity. Anyway, went on lancome au website, ordered 1 colour, was fine, and also wanted the orange one but was out of stock. Checked later saw 1 orange became available on lancome website, purchased and was sent a second hand one with stain on mirror and missing cushion. Told lancome and provided pics taken shortly after picking up from post office. Been more than a week, no rectification from lancome.
Terrible service from Lancôme website
Don’t buy Lancôme products from their website!!! Placed an order 13th of September ...queried with them on the 1st of October to see where my order was, received an answer 3 days later saying they are checking where it is ...a week later still NO NEWS !!!! Then eventually got so upset I requested my order to be cancelled ... no apologies, nothing !!! Terrible terrible service
Extremely poor effort
I wish I had read reviews re the online service from Lancome(L'Oreal) Australia before placing my order.
The order placed early August supposedly shipped 14/8 still not sighted at Auspost. Contacted Lancome via website and by phone still awaiting action 3 weeks after order placesd
Shockingly poor customer service
So disappointed! I ordered some make-up on the Lancome website on 7 August. I was treating myself before an os trip, or so I imagined.
I haven't received the order but Lancome has received my money. Order status remains 'being processed'. Two emails from me remain unanswered.
What sort of shonky business is Lancome? I have never had another online shopping experience so bad. Lancome has broken all its online promises.
Next stop Consumer Affairs!
Lancome Free Gift at David Jones Misleading
I love lancome products and have been a fan for a very long time....however, don’t go to David Jones Wollongong for your free gift. I was disappointed when I ordered an expensive Lancome product to receive my free gift pack (radiance boosting) and they only stocked the makeup favourites. I went through pick up of my products via conceierge, received what I thought was the wrong gift.... only to be informed by the Lancome lady that Wollongong only stocks one type of free gift and there were no other options for me. Too bad, too sad. It’s a disappointing service from Lancome who’s service is usually fantastic.
fake promotion and rude customer service
They alwasy give the fake promotion email. last time I got the promotion "buy 3 products got 1 free" last time and me paid for them. Then I waited for 3 weeks to wait for my products sending to me. nothing comes to my house, then I connect with their online customer service staff, they said the orders are been stuck by their system, they will fix it then send the orders to me as soon as possible. I waited another 7 business days again, but no one reply to me during these 7 days, then I connect with them again, they said the orders have been can...celed and the money has been issued back to my bank card. If I still want to purchase these itmes again, I must place new orders without any promotion which means I must pay 400 dollars more than last time. I asked for the same promotion with the same product, I even can directly transfer money into their company account, they refused my application. I have no idea if you don't want to offer the promotion to customers, why give the fake promotion email? If it's not the customer's fault, why they must pay 400 dollars more for the same product???
Lancôme terrible online service. Products delivered to VIC instead of NSW
I ve included the correct address in my order. But the address in the order confirmation is incomplete without the suburb and estate. So it was delivered to VIC I/o NSW. It is unbelievable 1st you guys did not include my hidration set in the order confirmation summary and then it was delivered to an address in VIC. I have asked the Reimbursement on 22/6. I ll post here the outcome.
Horrendous Customer Service Avoid Online Orders!
I have been a loyal Lancôme customer for many years. My experience with their online ordering service was horrendous. Five weeks have passed and I am still waiting for my correct foundation. The customer service operators are also very rude. Avoid at all costs!
deserves 0 stars !
Ordered on lancome online that states they are apparently in Melbourne. Tried to order over $125 worth of skincare as on that day they were giving away 6 piece gift set for spend $65 and extra 6 piece gift for $125spend . No matter how hard i tried it wouldn't add the second gift set or the 10% off for new purchaser. I questioned this on their facebook and just got told to phone customer service next day, So i did and realised that i was talking to someone overseas. I asked if they were in Asia and she told me their centre is in New Zealand, W...hen i asked her what suburb she was in she couldn't tell me. i told her i am aware that my order hasn't been processed as yet so want to cancel order. I was told that they would enquire as to what is happening with it, They also stated that their warehouse is in Melbourne, I really do not believe this at all. emailed customer service and they told me they would see what's happened to my order, I told them that it is still showing on my account that it hasn't been sent yet and i want a refund. got another pm on my face book that they are still looking into it. I have now asked 3 times for a refund as they still can't tell me anything . A week later now and i am going to phone fair trading Australia as i don't believe they are even here in Australia as they can't seem to tell me anything about my refund or order. Please be aware that these people are most probably based in asia and as for their products? Who knows what is in them or where they come from ???? Update... Got pm today saying order is dispatched and sorry for delay, Although on my account still states on the tracking that order is being processed. Go Figure.... Tracking number unusually long for within Australia at 21 figures. So where is it really coming from and will i actually get it? I have read the other reviews of the poor people that are still waiting a month and still havn't received their orders, So i will update this post if and when i actually receive it.
ON LINE ORDER NIGHTMARE
Never again will I order with Lancome. Purschased online perfume for my daughters birthday. Waited a week said it was in stock but still no sign of it being posted. Rang customer service who assured me it was a technical hitch with the warehouse and they would inform them and would be posted the next day. Well I waited ... and waited... rang again four days later and was told the same lie.. technical hitch and would inform them immediately. I said don't bother now long past my daughters birthday and they obviously had either no stock or wanted ...to keep my money. Asked for a refund and said I would get a email confirming.. no email...Ended up ringing a further two times because they kept lying to me about refunding the money. Eventually got someone who said it had never been processed. Hopeless... a very frustrating experience.. never again...
waited for two months, still haven't received Lancome products, customer service is hopeless
The customer service team is hopeless. After countless calls within two months, I still haven't received my products. I called the Loreal team in Melbourne and Consumer Affairs, no one seems to know who can resolve the issue. They advised me to call customer service line to make a complain about the customer service line. How hopeless.
I complained on Facebook, nothing happened. Just kept referring me to the hopeless customer service line!
I cannot believe such a renowned international company would have such an inefficient team.
Unbelievable! Do not recommend Lancome Australia!
- Verified customer
Do not buy anything from online from lancome website
I joined the online membership last night as I saw the advertisement saying that people join the membership will get 10 percent discount for the first purchase. I couldn't see any instruction how to get 10 percent discount while making a payment. So i just processed order and made a payment. I thought it might works automatically. I received an email containing a code that I should have put in order to get 10 percent discount when i actually finalised payment. So I looked up on q/a category on the website. It says I need to email to lancome cu...stomer service to cancel the order. So I did. And I called to the center twice in the next morning just to make sure my order has been cancelled. The teller said to me that it's been cancelled so I don't need to worry, I should just re order. She said that the payment I made previously will be refund within 2 business days. But after 2 hours, I received an email saying that the product has been shipped. So I rang to the customer centre again. I spoke to a different teller. She said it's been shipped. It's not possible to cancel now it's too late cancel, I need to return the product once I received the product. I was quite upset. The teller was quite rude, and she told me that the previous teller wouldnt have said it's had been cancelled. So I told her to listen to the recorded conversation between me and the teller. I asked her if I could get discount for second product instead of returning the first one as I didn't get discount for the first one. She said no. Only one way I can do is that I need to wait until the first product comes and I need to return it and re purchase the same product to get 10 percent discount. It's just so annoying and frustrating. As I don't have anything to put on right now, and I need to wait probably more than 2 weeks for the whole process. I don't even feel like I don't want to use lancome anymore. The customer service is horrible.
Bad on line order
I ordered two items on line with Lancome because the website advertisement said “Celebrate the launch of the new Lancôme website! Receive your bonus full size gift with every order of 2 or more products” alright, then I ordered two products from them and wait for 8 business day, I received the parcel, when I opened it “ what the” why only one item and three little sample? Where is my other item and the eye Cream? I call Lancôme customers service line, the operator reply me that the eye cream is out of stock! She said the offer is available whil...e stocks last! Alright, I understand what it is mean, however I have the copy of the advertising it doesn’t include this sentence “ available while stock last” ! It just tick me off! I will never and ever use Lancôme on line order again!
Bad online service
Just totally disappointed with the order through online. Its almost 1 month since I place my order. And i haven't received even the tracking number. When i give a call, just keep ask me for wait with saying the item waiting from warehouse etc. Not fix it soon. And never reply the email.
Teint Idole Ultra foundation is the best
The teint idole foundation is easily the best i’ve ever tried. The coverage is medium which is perfect for me but i can build to full if i need to. The shade range is huge which is always appreciated and the formula works perfect with my combination skin and lasts all day. I also use Lancome skincare which is all wonderful and have tried 3 mascaras which are all some of the best i’ve ever had. The quality of Lancomes products are amazing which is why i think the prices are very reasonable in most cases
Beware of ingredients
In reference to Zen Hydra Anti Stress Moisuriser with SPF, my nose caught an acetone like smell after opening, and upon application my eyes stung after it being on for afew minutes.
Thinlking maybe my eyes were just a little irritated, I didn't think too much but aware.
Next morning, applied again, resulting in slight stinging and redness.
Did contact them, asked to wait 5 bus. days for reply. Just rang, informed they hadn't recieved the forwarded email, but reassured the team would look into it.
Pain in the neck re what the hell ingredien...
- Verified customer
Do not use this Lancome Mascara (Grandiose), it is average and will cause a reaction if you are sens
I was disappointed with this product as it gave me a reaction in my eyes which had to be treated. Apparently Lancome is owned by LOreal and after reporting the reaction I was asked to send a proof of payment along with the product which would cost additional money. They were being unreasonable after all who keeps a track of cash receipts? I was willing to send the product back to them in New Zealand but they refused to exchange the product with the same Brand, instead offered a cheaper brand like LOreal for exchange and still insisting on a receipt as a proof of purchase! Product itself should have been the proof. So my advice is to stay away from this product and save your money girls. This mascara justifiably is now in the bin.
This review based solely on this website buying experience only.
I ordered a set of Absolue cream from the Lancome website with a discount.
Even after ordering, I checked the stock and there was still availability.
After waiting over a week after prompt payment, I did not get an update on delivery so I wrote to them asking.
Two days later a response from Lancome saying the payment will be credited back as there is no stock availability now.
I find this dubious.
Either they decided not to honour the discount, or they have a really bad stock check before placing items for sale.
I've tried various mascara's and I've found the Lancome mascara's are the best by far! My favourite is Hypnose Drama. I have quite thick eye lashes and find a lot of mascara's tend to clump however this one doesn't! I have also tried their liquid foundation which was great (not my fave though), silky smooth and light.
More expensive than most mascaras
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.