3Latitude Low Rate Mastercard

Latitude Low Rate Mastercard

 Verified
3Latitude Low Rate Mastercard
2.9

52 reviews

PositivevsNegative
48% · 2526 · 50%

Transparency
3.0
Customer Service
2.7
Rates and Fees
3.0
Rewards
1.9
Online Experience
2.8
Application Process
3.5
$69 Annual Fee
Low Interest Rate of 9.89% on purchases & up to 55 days interest free
Price Protection (buy now and if the price drops within 30 days, the difference will be refunded)
Purchase Protection (if an eligible purchase is accidentally damaged or stolen within 90 days, Latitude Financial Services will help repair or replace it)
Extended Warranty (1 year extra warranty on eligible purchases that have an existing one-to-two-year manufacturer's warranty)
3% International Transaction Fee
Payment Handling Fees ($0.95 online including BPAY, $2.50 in person)

Details

CategoryLow Rate Credit Cards
Card TypeMastercard
Additional Cardholder Fee $0 p.a.
Contactless PaymentsApple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate9.89% p.a.
Cash Advance Fee3%
Late Payment Fee$30
Annual Fee$69 p.a.
Foreign Transaction Fee 3%
Overseas ATM Withdrawal Fee$4
Interest Free Period 55 days
Cash Advance Rate18.89% p.a.
Visit official website

Reviews

52 reviews
Gecko1968
Gecko1968Canberra5 posts
 

Hopeless customer service

Everything is fine until you have a problem or need to speak to someone. Then, good luck with the overseas call centre. Show details
scipio
scipioGreater Melbourne (Metropolitan), VIC16 posts
 
Transparency
Rates and Fees
Bernie
BernieGreater Melbourne (Outer), VIC7 posts
 

Left without access to card overseas

We contacted Latitude Financial to advise we were going overseas and we would be using the card. They noted the details and we were confident all would be well. We were wrong. It wouldn’t work when we tried to use it and so we had to withdraw local currency cash from our Aust bank account. Thank god we brought another card with us.
Tried customer service and could not get thru with the number to call when overseas on the card.
Tried the app, got a bot. Totally useless, will be cancelling when we return home. The last thing anyone’s needs is to be overseas and not have access to their cards. Show details
Transparency
Customer Service
Rates and Fees
Online Experience
Mandy S.
Mandy S.2 posts
 

Terrible

I got the card a month and wanted to cancel it as it incurs more fees than providing any benefits. But so far my 15 requests have not been answered. If someone wants to close the account, they never do that. Incompetent and ignorant staff. Show details
Manda
Manda7 posts
 

Problems using card - some online booking systems refuse it, or it refuses them!

I can only agree with other reviewers. This card is problematic - when it works its a good deal so long as you remember to regularly pay it back- a process that is clunky to say the least. I regularly have situations when the card is rejected by booking systems. I recently tried to book a tour using Fareharbor intermediary and it rejected my card or rather my card refused them. Oddly it works just fine through PayPal. I got the card because it didn't charge fees on international transactions as so many others do but today was the last straw. I am now applying for a card from a more reliable provider. Show details
Customer Service
Rates and Fees
Ellie B.
Ellie B.Sydney, NSW
 

Worst customer service, avoid at all cost!!

I would leave no stars if I could. I have been a loyal customer since opening an account 7 months ago and I have always paid my card in full every month. I have sent a request to increase my credit limit as I'm travelling overseas and sent all the requested documents. I have received a call almost every day asking me for the same additional documents. I keep sending them and still receive more calls. They still haven't made a decision. They promised an answer without 2 business days. It has been a week and nothing. The right hand doesn't know what the left hand is doing in this company. I'm cancelling my card and applying somewhere else. I wish I had read these reviews before. Avoid at all cost! Show details
Rates and Fees
Rewards
Application Process
Looch
LoochCanberra 2600, ACT2 posts
 
Transparency
Customer Service
Application Process
Malcolm
MalcolmSydney, NSW8 posts
 
Ricci
RicciSydney, NSW22 posts
 

Scams $30 late fees

They stopped sending reminder due dates on credit cards around May 2022, they would first send an email that statement is available to view...not attached to the email, you have to go online and sign in to view it..22 days before the due date!!! Then they would send you an email reminding you it's due in 7 days again..that email stopped...now can you remember a due date 22 days away...no txt messages and no attached statements....easy $30 sting, if afterpay can send you emails and txts a few days before due date...Latitude can but why lose the opportunity to extort $30 Show details
Ric
Ric17 posts
 
Angry customer
Angry customer3 posts
 

Never trust this one

Took more than 2 weeks to gather required documents. Incompetent staff members keeps on telling you different stories such as yes we have received the document we asked for, then next one day you will be asked to send same documents again.

That went on for 2 weeks and even after formal complaint customer resolution team didn’t do anything about it.
On the top of all this, I was asked to send my financial documents via email while informing you that you are taking your own risk.

28 degree card maybe great for travelling but if anything happens, the resolution team is basically no use.

I will not recommend this one to anybody. Show details

Jac
Jac
 
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Nick
NickSydney8 posts
 

Free travel insurance scam

Same experience as the other reviews with the the free travel insurance offer. Totally pathetic, first I was told that the insurance docs would be available on the master benefits webpage surprise suprise the website doesn't work. I called mastercard was told I would have to manually apply for the travel insurance and supply a raft of paperwork. Numerous calls and getting passed around from latitude to mastercard and back again trying to get out of cycle account statements in just frustrating and being told to wait for next statement cycle on the 15th when I have to travel on the 7th is crazy. Also dealing with overseas based customer service agents adds to the frustration. Stay away guys
babeashiee
babeashieeSouth East Queensland, QLD2 posts
 

THEY SCAM CUSTOMER's MONEY AVOID AT ALL COST

I had canceled the credit card in June 2021. They in January 2022 I received a letter from the bank requesting for payments. Then i went back to the site and checked there were transactions that were put through in September in Japan- obviously fraudulent transactions.

I contacted the institution and they began an investigation which I heard just heard back saying the the time frame for the investigation has lapsed and I am liable for all payments

This is absolutely absurd. I will be contacting fair trading for this

Avoid at all cost

I would give them negative stars if needed

absolutely disgraceful Show details

Jarrod
Jarrod
 

Do not apply

This company is just a money grabbing company who have no compassion for their customers and it affects your credit file dramatically in a Negative way having a brand like Latitude listed Show details
Transparency
Rewards

Questions & Answers

Glenn H.
Glenn H.

Can you change Latitude Gem to Latitude Low Rate???

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