LBC Express

If I could rate this 0, I would. I booked a pick-up on 18 May, and the assigned driver, [Name Removed], did not show up or send any message to let us know he wouldn't be coming. Due to our busy schedules, we had to rebook for two weeks later. I specifically requested a different driver as [Name Removed] had already proven to be unreliable. … Read more

Despite this, [Name Removed] was assigned again. He then changed the booking date from Monday to Sunday, even threatening that if we don't confirm the booking will be cancelled and the next day, he attempted to cancel the booking entirely due to missed calls — even though the pick-up was properly booked through LBC's customer service and the schedule change was confirmed via message.

His behaviour throughout was rude and unprofessional. LBC clearly doesn't screen their employees, even if he is just a contract he represents LBC. If he's not reliable, then clearly LBC is not.

Very unprofessional. Set a pick up time of between 9:30am-5pm, arrived after 7pm. Online form is cumbersome and leaves a lot of information out that you then need to complete again anyway. If there was an option to give a zero star review I would do it. Ended up cancelling the booking. Would rather pay extra for better service and experience than have a cheaper solution with less than zero service and poor experience. Show details

This has been one of the worst delivery experiences I’ve ever had with LBC. Not only were several valuable and sentimental items missing from my delivery, but the courier company has refused to take responsibility or investigate the matter properly, despite clear signs of theft or mishandling. Here’re the items missing from two boxes: A… Read more

rectangular Amazon box containing personal gifts for my aunt: a mix of bags, a dress, necklaces, earrings, pouches, and scarves — all completely gone.

A red toy car — only the remote was delivered. The car itself was missing from the packaging.

A large plastic bag filled with chocolates from Costco, worth $45, was also missing.

I reported the issue promptly, only to have the delivery company dismiss my complaint entirely, denying any wrongdoing. This is especially alarming considering that some packaging did arrive — but not the contents — which clearly points to tampering.

This company has demonstrated:

Negligence in securing parcels

Lack of transparency

Zero accountability

These weren’t just random items — they were gifts for loved ones and represented both financial and emotional loss.

It's not my nature to audit items hence it is highly likely that LBC has been thieving from my boxes until I found out in this occasion.

I strongly urge others to be cautious using this courier service. If your packages go missing, don’t expect help or honesty. I’m now pursuing other avenues to report the incident and will not be using this service again.

Mag-ingat po kayo sa magnanakaw na LBC.

NIGHTMARE! – NO UPDATE, NO CONTACT, WORST SERVICE EVER!!! Complaint for missing items pending since February 2024. Show details

PSA! This business is rotten and corrupt to the core. Don’t do business with LBC – If I could provide a negative rating I would, but unfortunately I can’t. Poor customer service, or should I say, non existent form of service, other than to take your money. Fellow Filipinos, DO NOT USE OR ENGAGE in any business with this mob. Once your balikbayan box arrives at the distribution centres in Manila/Philippines, expect your gifts to… Read more

be stolen by stealth. I truly hope Karma catches the thieves who raid the balikbayan boxes by stealth and steal items meant for our relatives. The business and distribution centres are rotten to the core and this business should be shut down.

Poor service and assistance – Very terrible service! It took more days than the timeframe provided to us. From sending to receiving an item both have issues. Very disappointing. Tried tracking the item online, but it was not accurate.  Tried coordinating with the branch itself, but staff don't have answers to queries. Might wanna fix your service. Never again.  . Show details

The slowest delivery ever – Useless slow service . takes almost 1 month to pick up your box. Then the box sits in the warehouse for 5 weeks , then finally gets loaded into a container. 2 months and it still has not left Australia. The tracking page is useless . DO NOT USE THIS COMPANY Show details

LBC Express doesn't Communicate - Hopeless – LBC doesn't communicate properly and when I emailed their contact centre no one bothers to respond, rudeness not responding to any emails and good communications is the key to successful business, if you don't want to communicate then why bother Doing business. Show details

Booked, Confirmed BUT NO PICK-UP or UPDATES: LBC inform customers: Bookings Temporarily cancelled if fully booked – I booked for a balikbayan box pick-up and was confirmed to be picked up 11 October 2022 with a reference number. I rescheduled my work and waited for the LBC agent, but nobody turned up or gave me a call or text message. I emailed customer support and was told they already told their agent to pick IT up. When I asked when, they just said they are… Read more

still waiting for their local agent. A week past still no update on the pick-up date, emailed again and received the same reply. As the box is for Christmas presents to my parents and relatives, and with 70 days window for delivery I decided to forget that I booked and rebooked again. As my balikbayan box is LBC I thought that other delivery agents will not accept it, so I have to book again with LBC and put a note that the booking is for the second time as nobody picked up the box in the first booking. The agent arrived and he said this is for the second booking, so they knew. I asked why it happened, and he said, I don't know but maybe the crate for that loading is already full. GOODNESS GRACIOUS WHY ACCEPT THE BOOKINGS???? WHY OVERBOOKED? GREEDINESS? LACK OF CUSTOMER CARE? What happened to your slogan? WE LIKE TO MOVE IT????? HAVE A MERRY DELIVERY??? If the box will not be able turn up this Christmas because of your delay, it would be a BLUE DELIVERY. Not because of port congestions or Covid as you say but because of your inability to pick up the parcel on the confirmed date. We allocate time for these delays that's why we try to book it earlier but if it will not be picked up for two to three weeks, it is LBC's unpunctuality.

No updates??? – Cargo box was supposed to be picked up last Tuesday (bet 9am-5pm). They did not arrive and there was no call or updates. I called their 1800 number and my details were taken, promising an update. 2 days on - still no update. I seriously don't care what happened, I just need to know when they'll come and pickup the boxes. So over it