TorFx

I received a excellent rate and the service was efficient and friendly. Would definitely recommend, much better than going through a bank! I spoke with a few in the office when my rep was not available and all were super helpful.

It is really great to be able to work with a real person to help with my transfers, I am not so good with technology so i struggle with using the online services, TorFX are really great and all very helpful they made the process quick and easy.

Great friendly staff and you have your own person to speak with and safe as banks without the cost. Great for sending funds internationally and good rates no fees for this service

They are an amazing company wit really great staff, every time you cal there is someone to answer and help, I would highly recommend to everyone that needs to move money overseas.

Worst customer service experience ever,

- too much time consuming to process a transfer (3days),

- too many documents they asked for, and

- even after providing all documents, no response

- truly waste of my time on my calls and emails to them.
...

This was my first time transferring overseas and I was a bit nervous. These guys covered everything from how the process worked and followed up with me that runs were received successfully. Will definitely use again.

Wanted to find an alternative to XE.com after bad customer service from them. Applied to TorFx and got a 3rd degree about my business.

Here is their full list of questions;

Please use the table below to select the best options:

i. Proof of ID for each director or major shareholder
ii. Proof of address for each director or major shareholder
iii. Recent Company bank statement of the account where funds will be paid from
iv. If registering a trust, the trust deed....

Honestly, it is getting harder and harder to invest online. I had a lot of issues with this platform,
I reported to secrecoup.com that they helped me get my money back, you can do the same.

Honestly the rates are not that competitive, and drop between beginning a transaction and them actually getting around to processing it.

And then you wait. Because they are slow. Very slow.

For transfers between NZ and AU I'm going to stick with my bank. Less money disappears in hidden fees, takes 24 hours on average not up to 6 days and rates are actually competitive.

When you get a quote and put your details in you get into a contract, which is legally binding. Cannot withdraw. Even if you haven't transferred any money. Just getting a quote you will be trapped. Then you pay a fine. That's how they make money.

Very communicative staff that were super helpful and went above and beyond to get my transfer sorted. This is a very good service and I strongly recommend it to others. Kate Mason was phenomenal.

Very pleasant agent but way too slow on the transfer. This was not made clear to me. They put a working day buffer in (really?! XE does not do that) which they further administratively cocked up - pushing me to the wire on settling on a house purchase.

From the outset of using Tor FX it has been simple and straightforward.
An informed account manager who doesn’t oversell the service and a user friendly website make for ease of use.
One happy customer here.

Adam Moonen and TorFX have been absolutely amazing. I was contacted by Adam after completing an enquiry form online. From the moment Adam contacted me, I was treated with the utmost respect. I was very sceptical at first, as I had never heard of TorFX. I had a lot of questions about security and responsibility. I had always used my bank for any transfers, although the banks exchange rates were always really expensive.
I was about to purchase a house in the UK and transfer over AU$600K. Naturally I wanted to make sure my money was safe. Adam pro...

I moved from New Zealand to Australia and needed an exchange. I Dealt with Kate Mason and she couldn't have been more accessible and helpful. Definitely returning to this company in the future.