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TorFx

TorFx

3.9 from 98 reviews

See the Best Money Transfer Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
63
4 star
5
3 star
4
2 star
7
1 star
19

Bob Merton

Bob Merton

  • 2 reviews

Great customer service, good rates, simple to use.

published

Monique was my personal account manager. She answered my many questions, and guided me through the process of doing a large transaction. Very happy it all went smoothly and got a much better rate than going through the normal banks.

Transparency
Rates and Fees
Timeliness

Don't bother

published

Fake reviews here! Pay attention to the 'one star reviews' only. Once they have your funds you will be taken to cleaners, emails ignored, pathetic rate etc
ACCC or Queensland Fair Trading would love to hear about your experience with these clowns.

Transparency
Rates and Fees
Timeliness

Brian W.

Brian W.Greater Melbourne (Inner), VIC

5 Star Service From Jack Maloney

published

Our personal account manager walked us through the entire process and made something that is completely foreign to us a breeze. We initially used a competitor and learnt the hard way that the cheapest rates come at a cost, when things go wrong you’re entirely on your own!

TorFX are the real deal, thank you Jack!

Transparency
Chris

Chris

  • 2 reviews
  • Verified customer

Be careful to ensure rates quoted on email are those you get when it come time to trade

published

Christian G.

Christian G.Illawarra, NSW

Nothing Better

published

I never write customer reviews. However after working with TorFx and specifically with Jack, I have to say this has been the best customer experience I have ever had. Jack always provided, quick polite and correct answers. TorFx was extremely accomidating. I could not recomend any other company more highly.


Fantastic Service and Huge Savings

published

Our friends referred us to Jack at TorFX after they had emigrated from the UK to Australia and sent their life-savings through TorFX.

Jack was a professional and made the whole process easy, which is exactly what we were after as we aren't tech savvy. We have recently completed our transfer and saved enough through TorFX that we can almost pay off our next holiday.

It was an absolute pleasure to deal with this company.


Y Deyris

Y DeyrisRichmond-Tweed, NSW

great money transfer company

published

I needed to transfer money from Australia to france to buy a property.i transferred money 6 times with TORFX and it worked perfectly everytime.i was given a contact at TORFX and dealt with him directly .Easy.no hassles.It save me $25000 by using TORFX and not my bank.Will work with them again.


JohannNZ

JohannNZGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes

Don't waste your time with TorFX

published

js parhar

js parharSydney, NSW

  • 2 reviews
  • 1 like

First impression is the last impression

published

Keep changing exchange rates and try to give you lowest exchange rate as possible even when their website show you higher rate.try with other exchange rate companies for better rates.

Getlegz

GetlegzPerth, WA

Impose fees and the rate is difficult to negotiate

published

Ideal if you're sending large amounts

published

Torfx from start to finish on my first transaction was easy and smooth. From opening account to performing an exchange, it was easier than my bank!


Great service, will use again!

published

I needed to transfer USD to NZD to close on a house, and TorFx was great to work with and I received my money promptly. I will use them again in the future!


Vicky

VickyUpper Coomera

Very helpful and easy

published

I had never transferred money this way before. It is so much easier than the banks and the banks charge a lot for the fees. As I had never done this before my account manager Edward Zieger was fantastic and went through everything with me over the phone while I done the transfer. Now thanks to Edward the money will go through within a couple of days. I will highly recommend TorFX to other people.


Stick with XE trade

published

Never again wanted all my privacy and ban statements here and overseas been noting but hell he has taken me nearly 7 days to transfer money never again.


Stay well away

published

Never again kept looking for information on where the funds came from supplied them with info and in the wind up the even gave them 6 months bank statements. My accountant information still wanted more so just to advise you that i
never again will do do business with this company.

1 comment
TorFx
Laura P.TorFx

Hi Brian, we'd really like to investigate the issues you've raised but we can't find your records with the details provided. Could you possibly message us with your client ID or email address so we can look into this?
Best wishes,
TorFX

Gary

GaryMelbourne

  • Verified customer

Very supportive and good exchange rate

published

Recently dealt with TorFx to receive an inheritance from the UK. The exchange rate they offered meant an extra $2300 for me compared to major bank rates. On top of that my account manager, Sara, was extremely helpful through the whole process. Advising me on the best way to proceed when I was sent a GBP cheque instead of direct deposit and offering for TorFx to get in contact with the UK solicitors if required. I was impressed they went to so much effort for someone who was most likely processing just a one-off transaction.


Great service

published

Timely and efficient advice
Efficient service
Easy to underestand and well explained process
Access to account manager with no problems


Graeme R

Graeme RAustralia

The personalised attention given to the customer by dedicated Account Managers is exemplary.

published

This is the ONLY way to remit funds overseas. Forget the banks' online platforms with terrible exchange rates, this is far superior. A tiny bit slower to receive funds o/seas, but plan your remittance timing and you can save hundreds of dollars in the vastly better exchange rates. My own account manager (Danielle) is only a call away. She listens to my personal circumstances and makes helpful suggestions and guidance.


  • Verified customer

Service above and beyond the call

published

Quite simply put I don't know if I could have put this project together without the help and guidance of Danielle Rolfe. She has been a shining light and a guiding hand throughout this whole process and I continue to seek her assistance and insight. This Lady works though issues and solves problems in a reassuring and confidant manner that I will not forget.. She has my Kindest Regards always.


An incredibly professional experience

published

I have transacted several exchanges using TorFX and I have found them to be incredibly responsive and professional. Edward Zieger was my assigned representative and he was excellent. Communications were timely and effective and he was a pleasure to deal with. The rates achieved well exceeded comparable bank rates. After every exchange there were near instantaneous emails confirming the transaction details. Definitely 5 stars.


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Questions & Answers

Ms.J

Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFx

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX


warren y

warren yasked

Please can you advice me on ALL of your charges; I need to send a small amount of money to a Thailand account from Australia. Where are you based?
Thank you,Caroline

1 answer
TorFx
Laura P.TorFx

Hi Caroline,

While we wouldn't charge anything for making the transfer, you might be charged intermediary fees.

The majority of banks throughout the world have correspondent/ intermediary banks in each country, which they use to clear the relevant currency.
It's very difficult to know what these third parties will charge as it's determined by their individual policies. It's also down to the receiving bank which banks the funds are routed through, so this is completely out of our control.

Please give us a call if you'd like more information!

Best wishes,
TorFX


Get an answer from our members and TorFx representatives

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