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TorFx
4.0 from 117 reviews · View Statistics

Reviews

  • Transparency
    4.3 (20)
  • Rates and Fees
    4.8 (19)
  • Timeliness
    4.3 (19)
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Tris

TrisSydney, NSW

  • 2 reviews
  • 3 likes

Amazing service and communication

published

Very communicative staff that were super helpful and went above and beyond to get my transfer sorted. This is a very good service and I strongly recommend it to others. Kate Mason was phenomenal.

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Too slow

published

Very pleasant agent but way too slow on the transfer. This was not made clear to me. They put a working day buffer in (really?! XE does not do that) which they further administratively cocked up - pushing me to the wire on settling on a house purchase.

Transparency
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Incentivised ReviewNo
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Steve B

Steve BCentral Highlands and Goldfields, VIC

Easy and hassle free

published

From the outset of using Tor FX it has been simple and straightforward.
An informed account manager who doesn’t oversell the service and a user friendly website make for ease of use.
One happy customer here.

Transparency
Rates and Fees
Incentivised ReviewNo
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Roger S.

Roger S.Richmond-Tweed, NSW

TorFX are Amazing

published
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Torfx

published

I moved from New Zealand to Australia and needed an exchange. I Dealt with Kate Mason and she couldn't have been more accessible and helpful. Definitely returning to this company in the future.

Rates and Fees
Timeliness
Incentivised ReviewNo
  • Verified customer

Safe, reliable service with competitive prices

published

We transferred AUD to NZD, which not many agencies facilitate. Ashleigh H handled our transfer extremely well. She communicated regularly (mostly by phone calls, which we preferred) and ensured we received our transfer in the timeframe provided, with the best rate available in that time. We saved thousands by going through TorFX instead of our bank.
* If transferring large sums, it is better to ask for a rate through email, as it was more competitive than the one they advertise on their website.
* Have ID documents and proof of address (bank statement; utility bill) readily available for account set up.
We will use TorFX for all future transfers now.

Transparency
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Timeliness
Incentivised ReviewNo
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Radisav

Radisav

  • 2 reviews

Choose Torfx

published

TorFX provided best rate on online and executed quickly. Their sales reps are kind and professional, they keep just right amount of communication and do what is in their clients' interest.

Transparency
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Incentivised ReviewNo
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Graeme

GraemeMurray Region, NSW

So good so helpful

published

Adam Moonen took over my account about April this year. I cant rate him highly enough. Nothing was ever a problem always answered emails and phone calls. When he wasnt avaiable whoever took my phone call was brilliant. If this is the calabrie of your staff you must be doing something right,

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Incentivised ReviewNo
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TORFX provides a great service

published

TORFX's web portal is easy to use. The rates are competitive and the payment confirmation is quick. I also have access to a consultant directly who has reached out in case there are any issues. I recommend.

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Incentivised ReviewNo
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A fantastic organisation to conduct business with

published

I have been conducting business with TorFx for a number of years now and they are a fantastic company to work with. Super smooth process, great communication, and nothing is ever an issue. Jack has been our accountant manager and he is awesome to deal with.

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Incentivised ReviewNo
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Thadeusz

ThadeuszGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Works well online, works great when there are issues

published

I’ve been using TorFX for the combination of FX rates and fees (or lack thereof). This has worked well even though I wished they’d had an app. The UI on mobile is, well, a bit rough around the edges.

Recently I had to resolve an issue and it was really easy to get hold of someone and she resolved the issue really efficiently.

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Incentivised ReviewNo
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Great liaison with you and collegues and was able to understand you.

published

Would use TorFx again in the future. I could actually understand people with your company than others that I've tried. Will definitely pass onto others . everyone i spoke to were very pleasant

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Just Easy

published

I found TorFx to be so incredibly uncomplicated. The customer service was exceptional every time I spoke with a representative. I not only saved a fortune with the exchange rate and no fees, it also saved me a trip to the bank. Highly recommend!! 10/10!

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Incentivised ReviewNo
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  • Verified customer

Very happy with TorFX

published

TorFX offers amazing personalized service, my manager helped to keep me updated on the markets and rates, and helped me save thousands on my transfer. They are a great team to work with

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Incentivised ReviewNo
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Great service and rates!

published

Really great company, they gave me really great rates and helped me save a great deal compared to the banks. thank you so much TorFX and the team, highly recommend

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Incentivised ReviewNo
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David S.

David S.Perth, WA

Perfect transaction

published

Process for large transfer from Uk to Australia went exactly as promised and on schedule . Andrew McArthur -Williams provided excellent service . Comparative rates to others and 8 % better than my Bank.

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  • Verified customer

Good overall

published
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Michael G.

Michael G.South East Queensland, QLD

  • 2 reviews

Disappointed

published

TorFX promotes the fact that it watches the market 24/7 but this did not benefit my partner. She could have done just as well herself for the large amount she transferred.

Incentivised ReviewNo
1 comment
TorFx
Laura P.TorFx

Terrible customer service, no communication, delays, multiple necessary steps and no progress

published

Attempted to join this service to perform a wire transfer AUS to US. Was offered an account manager who never answered the phone. Multiple phone calls from my end, different person each time, more documents required each time. No communication from TorFx on progress or requirements, just me chasing them up and being requested to send more and more information. Felt Like An Identity Theft Scam! Was requested to provide passport, drivers licence, medicare card, credit card statement, bank statement, rental agreement, rental receipt.. each time an extra bit of information was requested. Gave up in the end, signed up with a competitor and performed a wire transfer within 15 minutes.
Joke of a service

Transparency
Timeliness
Incentivised ReviewNo
Bob Merton

Bob Merton

  • 2 reviews

Great customer service, good rates, simple to use.

published

Monique was my personal account manager. She answered my many questions, and guided me through the process of doing a large transaction. Very happy it all went smoothly and got a much better rate than going through the normal banks.

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Questions & Answers

Dave H.

Dave H.asked

When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards

2 answers
Matt
Matt

When you send foreign currency overseas you lock in the rates and pay for it before the funds are released. Once you have accepted the locked-in rate, it doesn't change.

Matthew B.
Matthew B.

As Matt said :) This company is awesome. No hassle at all and great rate.

Rosi

Rosiasked

Does TORFX transfer to Indonesia?

No answers
Ms.J

Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFx

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX

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