Amazing service and communication
Very communicative staff that were super helpful and went above and beyond to get my transfer sorted. This is a very good service and I strongly recommend it to others. Kate Mason was phenomenal.
Very pleasant agent but way too slow on the transfer. This was not made clear to me. They put a working day buffer in (really?! XE does not do that) which they further administratively cocked up - pushing me to the wire on settling on a house purchase.
Easy and hassle free
From the outset of using Tor FX it has been simple and straightforward.
An informed account manager who doesn’t oversell the service and a user friendly website make for ease of use.
One happy customer here.
TorFX are Amazing
Adam Moonen and TorFX have been absolutely amazing. I was contacted by Adam after completing an enquiry form online. From the moment Adam contacted me, I was treated with the utmost respect. I was very sceptical at first, as I had never heard of TorFX. I had a lot of questions about security and responsibility. I had always used my bank for any transfers, although the banks exchange rates were always really expensive.
I was about to purchase a house in the UK and transfer over AU$600K. Naturally I wanted to make sure my money was safe. Adam pro...
I moved from New Zealand to Australia and needed an exchange. I Dealt with Kate Mason and she couldn't have been more accessible and helpful. Definitely returning to this company in the future.
Safe, reliable service with competitive prices
We transferred AUD to NZD, which not many agencies facilitate. Ashleigh H handled our transfer extremely well. She communicated regularly (mostly by phone calls, which we preferred) and ensured we received our transfer in the timeframe provided, with the best rate available in that time. We saved thousands by going through TorFX instead of our bank.
* If transferring large sums, it is better to ask for a rate through email, as it was more competitive than the one they advertise on their website.
* Have ID documents and proof of address (bank statement; utility bill) readily available for account set up.
We will use TorFX for all future transfers now.
TorFX provided best rate on online and executed quickly. Their sales reps are kind and professional, they keep just right amount of communication and do what is in their clients' interest.
So good so helpful
Adam Moonen took over my account about April this year. I cant rate him highly enough. Nothing was ever a problem always answered emails and phone calls. When he wasnt avaiable whoever took my phone call was brilliant. If this is the calabrie of your staff you must be doing something right,
TORFX provides a great service
TORFX's web portal is easy to use. The rates are competitive and the payment confirmation is quick. I also have access to a consultant directly who has reached out in case there are any issues. I recommend.
A fantastic organisation to conduct business with
I have been conducting business with TorFx for a number of years now and they are a fantastic company to work with. Super smooth process, great communication, and nothing is ever an issue. Jack has been our accountant manager and he is awesome to deal with.
Works well online, works great when there are issues
I’ve been using TorFX for the combination of FX rates and fees (or lack thereof). This has worked well even though I wished they’d had an app. The UI on mobile is, well, a bit rough around the edges.
Recently I had to resolve an issue and it was really easy to get hold of someone and she resolved the issue really efficiently.
Great liaison with you and collegues and was able to understand you.
Would use TorFx again in the future. I could actually understand people with your company than others that I've tried. Will definitely pass onto others . everyone i spoke to were very pleasant
I found TorFx to be so incredibly uncomplicated. The customer service was exceptional every time I spoke with a representative. I not only saved a fortune with the exchange rate and no fees, it also saved me a trip to the bank. Highly recommend!! 10/10!
Very happy with TorFX
TorFX offers amazing personalized service, my manager helped to keep me updated on the markets and rates, and helped me save thousands on my transfer. They are a great team to work with
Great service and rates!
Really great company, they gave me really great rates and helped me save a great deal compared to the banks. thank you so much TorFX and the team, highly recommend
Process for large transfer from Uk to Australia went exactly as promised and on schedule . Andrew McArthur -Williams provided excellent service . Comparative rates to others and 8 % better than my Bank.
Sent a large sum of money from Canada to Australia. Commonwealth bank offered me an abhorrent exchange rate so I decided to use TorFX to get me a better rate. This was my first time using an intermediary FX service.
Money landed in my account today and TorFX successfully found me a much fairer rate compared to what the big banks were offering me. In total, this process saved me about 6000 dollars compared to if I just wired directly into my bank.
Obviously happy with the end result, and my account manager Adam Moonen provided a good service...overall. My only small gripe about the process was I could have used a little bit more transparency during the process. I had to send the funds to London before I had any idea what exchange rate I would be getting, and I felt a little bit in a dark for a short duration. This was especially nerve-racking considering the amount of money being transferred and also since it was my first time using a service like this. However, the end result is exactly what I was hoping for, so that's all I can ask. The amount of money this process saved me deserves the 5 star rating. Thanks TorFX and Adam
TorFX promotes the fact that it watches the market 24/7 but this did not benefit my partner. She could have done just as well herself for the large amount she transferred.
Terrible customer service, no communication, delays, multiple necessary steps and no progress
Attempted to join this service to perform a wire transfer AUS to US. Was offered an account manager who never answered the phone. Multiple phone calls from my end, different person each time, more documents required each time. No communication from TorFx on progress or requirements, just me chasing them up and being requested to send more and more information. Felt Like An Identity Theft Scam! Was requested to provide passport, drivers licence, medicare card, credit card statement, bank statement, rental agreement, rental receipt.. each time an extra bit of information was requested. Gave up in the end, signed up with a competitor and performed a wire transfer within 15 minutes.
Joke of a service
Great customer service, good rates, simple to use.
Monique was my personal account manager. She answered my many questions, and guided me through the process of doing a large transaction. Very happy it all went smoothly and got a much better rate than going through the normal banks.
Questions & Answers
When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards
Does TORFX transfer to Indonesia?
How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??
Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX
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