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TorFx
Great customer service!!
I received a excellent rate and the service was efficient and friendly. Would definitely recommend, much better than going through a bank! I spoke with a few in the office when my rep was not available and all were super helpful.
Love the personalised service - very happy
It is really great to be able to work with a real person to help with my transfers, I am not so good with technology so i struggle with using the online services, TorFX are really great and all very helpful they made the process quick and easy.
- 2 reviews
Great Service and trustworthy company
Great friendly staff and you have your own person to speak with and safe as banks without the cost. Great for sending funds internationally and good rates no fees for this service
Great service and rates!
They are an amazing company wit really great staff, every time you cal there is someone to answer and help, I would highly recommend to everyone that needs to move money overseas.
Find out how TorFx compares to other Money Transfer Services
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- 2 reviews
- Verified
Honestly, worst customer service experience I ever had
Worst customer service experience ever,
- too much time consuming to process a transfer (3days),
- too many documents they asked for, and
- even after providing all documents, no response
- truly waste of my time on my calls and emails to them.
...
Great to deal with
This was my first time transferring overseas and I was a bit nervous. These guys covered everything from how the process worked and followed up with me that runs were received successfully. Will definitely use again.
- 2 reviews
None of their business!
Wanted to find an alternative to XE.com after bad customer service from them. Applied to TorFx and got a 3rd degree about my business.
Here is their full list of questions;
Please use the table below to select the best options:
i. Proof of ID for each director or major shareholder
ii. Proof of address for each director or major shareholder
iii. Recent Company bank statement of the account where funds will be paid from
iv. If registering a trust, the trust deed....
Related Articles
Beware
Honestly, it is getting harder and harder to invest online. I had a lot of issues with this platform,
I reported to secrecoup.com that they helped me get my money back, you can do the same.
Slowest transfers
Honestly the rates are not that competitive, and drop between beginning a transaction and them actually getting around to processing it.
And then you wait. Because they are slow. Very slow.
For transfers between NZ and AU I'm going to stick with my bank. Less money disappears in hidden fees, takes 24 hours on average not up to 6 days and rates are actually competitive.
Find out how TorFx compares to other Money Transfer Services
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I got fooled
When you get a quote and put your details in you get into a contract, which is legally binding. Cannot withdraw. Even if you haven't transferred any money. Just getting a quote you will be trapped. Then you pay a fine. That's how they make money.
- 2 reviews
- 3 likes
Amazing service and communication
Very communicative staff that were super helpful and went above and beyond to get my transfer sorted. This is a very good service and I strongly recommend it to others. Kate Mason was phenomenal.
Too slow
Very pleasant agent but way too slow on the transfer. This was not made clear to me. They put a working day buffer in (really?! XE does not do that) which they further administratively cocked up - pushing me to the wire on settling on a house purchase.
Find out how TorFx compares to other Money Transfer Services
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Easy and hassle free
From the outset of using Tor FX it has been simple and straightforward.
An informed account manager who doesn’t oversell the service and a user friendly website make for ease of use.
One happy customer here.
TorFX are Amazing
Adam Moonen and TorFX have been absolutely amazing. I was contacted by Adam after completing an enquiry form online. From the moment Adam contacted me, I was treated with the utmost respect. I was very sceptical at first, as I had never heard of TorFX. I had a lot of questions about security and responsibility. I had always used my bank for any transfers, although the banks exchange rates were always really expensive.
I was about to purchase a house in the UK and transfer over AU$600K. Naturally I wanted to make sure my money was safe. Adam pro...
Torfx
I moved from New Zealand to Australia and needed an exchange. I Dealt with Kate Mason and she couldn't have been more accessible and helpful. Definitely returning to this company in the future.
Questions & Answers
When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards
When you send foreign currency overseas you lock in the rates and pay for it before the funds are released. Once you have accepted the locked-in rate, it doesn't change.
As Matt said :) This company is awesome. No hassle at all and great rate.
Does TORFX transfer to Indonesia?
How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??
Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX
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