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TorFx
3.9 from 127 reviews · View Statistics
See the Best Money Transfer Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.1 (27)
  • Rates and Fees
    4.3 (26)
  • Timeliness
    3.9 (27)
Previous
Next

Great customer service!!

published

I received a excellent rate and the service was efficient and friendly. Would definitely recommend, much better than going through a bank! I spoke with a few in the office when my rep was not available and all were super helpful.

Transparency
5/5
Rates and Fees
5/5
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Love the personalised service - very happy

published

It is really great to be able to work with a real person to help with my transfers, I am not so good with technology so i struggle with using the online services, TorFX are really great and all very helpful they made the process quick and easy.

Incentivised Review No
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Lisa
LisaGold Coast
  • 2 reviews

Great Service and trustworthy company

published

Great friendly staff and you have your own person to speak with and safe as banks without the cost. Great for sending funds internationally and good rates no fees for this service

Transparency
5/5
Rates and Fees
4/5
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Great service and rates!

published

They are an amazing company wit really great staff, every time you cal there is someone to answer and help, I would highly recommend to everyone that needs to move money overseas.

Transparency
5/5
Rates and Fees
5/5
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Peter Gergs
Peter GergsSydney, NSW
  • 2 reviews
  • Verified

Honestly, worst customer service experience I ever had

published
Transparency
1/5
Rates and Fees
1/5
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Great to deal with

published

This was my first time transferring overseas and I was a bit nervous. These guys covered everything from how the process worked and followed up with me that runs were received successfully. Will definitely use again.

Transparency
5/5
Rates and Fees
5/5
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Paul
PaulSouth East Queensland, QLD
  • 2 reviews

None of their business!

published
Timeliness
3/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

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Next
Neol Anderson
Neol AndersonGreater Melbourne (Metropolitan), VIC

Beware

published

Honestly, it is getting harder and harder to invest online. I had a lot of issues with this platform,
I reported to secrecoup.com that they helped me get my money back, you can do the same.

Transparency
1/5
Rates and Fees
1/5
Similar opinion? Write a review on ProductReview.com.au!
Kilean A.
Kilean A.Greater Melbourne (Metropolitan), VIC

Slowest transfers

published

Honestly the rates are not that competitive, and drop between beginning a transaction and them actually getting around to processing it.

And then you wait. Because they are slow. Very slow.

For transfers between NZ and AU I'm going to stick with my bank. Less money disappears in hidden fees, takes 24 hours on average not up to 6 days and rates are actually competitive.

Incentivised Review No
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Money Transfer Services

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Tim J.
Tim J.Sydney Surrounds, NSW

I got fooled

published

When you get a quote and put your details in you get into a contract, which is legally binding. Cannot withdraw. Even if you haven't transferred any money. Just getting a quote you will be trapped. Then you pay a fine. That's how they make money.

Transparency
1/5
Rates and Fees
1/5
Similar opinion? Write a review on ProductReview.com.au!
Tris
TrisSydney, NSW
  • 2 reviews
  • 3 likes

Amazing service and communication

published

Very communicative staff that were super helpful and went above and beyond to get my transfer sorted. This is a very good service and I strongly recommend it to others. Kate Mason was phenomenal.

Transparency
5/5
Rates and Fees
5/5
Similar opinion? Write a review on ProductReview.com.au!

Too slow

published

Very pleasant agent but way too slow on the transfer. This was not made clear to me. They put a working day buffer in (really?! XE does not do that) which they further administratively cocked up - pushing me to the wire on settling on a house purchase.

Transparency
2/5
Rates and Fees
5/5
Similar opinion? Write a review on ProductReview.com.au!
Money Transfer Services

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Steve B
Steve BCentral Highlands and Goldfields, VIC

Easy and hassle free

published

From the outset of using Tor FX it has been simple and straightforward.
An informed account manager who doesn’t oversell the service and a user friendly website make for ease of use.
One happy customer here.

Transparency
5/5
Rates and Fees
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Roger S.
Roger S.Richmond-Tweed, NSW

TorFX are Amazing

published
Transparency
5/5
Rates and Fees
5/5
Similar opinion? Write a review on ProductReview.com.au!

Torfx

published

I moved from New Zealand to Australia and needed an exchange. I Dealt with Kate Mason and she couldn't have been more accessible and helpful. Definitely returning to this company in the future.

Rates and Fees
5/5
Timeliness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Dave H.
Dave H.asked

When sending funds overseas can as a customers view the rates before sending is access through a porthole, and the rates being charged for transfer, regards

2 answers
Matt
Matt

When you send foreign currency overseas you lock in the rates and pay for it before the funds are released. Once you have accepted the locked-in rate, it doesn't change.

Matthew B.
Matthew B.

As Matt said :) This company is awesome. No hassle at all and great rate.

Rosi
Rosiasked

Does TORFX transfer to Indonesia?

No answers
Ms.J
Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFxSend a private message

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX

See all TorFx questions

Get an answer from our members and TorFx representatives

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