World First

Absolutely useless customer service. Have been trying for 4 weeks to activate a USD account, and they are constantly screwing up and delaying. Just because I have a Trust, they do not seem to understand that you do not require a new Trust Deed if there have been changes over the years. Deeds of Variation are perfectly acceptable to show changes to… Read more

the Trust since the original was drafted. Even ASIC Company Statements to show shareholder ownership are perfectly acceptable for any other financial institution, but not World First. No, they demand that a new Trust Deed (applications team kept calling it a "Trust Deep", shows their incompetence when they can't even get that right). No matter how many times you explain, they will not accept deeds of variation and ASIC company statements as perfectly valid documents. And since there is no way to speak directly to the applications team, you either have to deal with Customer Service or your Customer Success Manager (and they are very little help too). I have opened multiple financial accounts over the years with the documents I have provided World First, but still they ask for a new Trust Deed. Nobody is going to go to the effort and cost to have a new Trust Deed drafted.

Avoid Dealing with WorldFirst, they're incompetent at best, scammers at worse – I urge every business owner to think twice before using WorldFirst for international payment services. Despite their appealing promises of fast transactions with the "World Account," my experience has been nothing short of a nightmare. Recently, I received funds based on an invoice, but WorldFirst inexplicably froze these funds. They didn’t… Read more

request a contract until after more than 24 hours had passed—mind you, not all transactions even require such documentation.

Repeated calls to customer support yielded no satisfactory answers, and while they eventually released my funds, they also restricted my account from making any transfers, dubbing it "under verification," a process they claim could take up to 35 days! Despite my account only having a few transactions since November, this drastic action is both unreasonable and detrimental.

I have attempted to explain the urgency and importance of these funds for my business operations, particularly for hiring consultants, but my concerns were blatantly ignored. After submitting additional documentation in a bid to resolve the issue, they still refused to release or even return the funds to my client. Now, communication has broken down further, and I'm told that any further responses will have to wait for the complaints team, which could take another 35 days.

This level of service is unacceptable and can not only disrupt but potentially ruin your business and reputation due to their incompetency. Please consider any other financial institution, perhaps a local or US-based bank, for your international transactions. Steer clear of WorldFirst if you value your business and peace of mind.

they are thieves, avoid them! – Horrible service! they received $15000 on my business bank account, then blocked the account and haven't returned the money! the support doesn't provide any information. They have been using my money for free since October 2023!

Ive Tried Everything and Everyone - World First takes the cake hands down – I have 11 Bank accounts, 4 Payment Processors, and do business internationally with multiple currencies in the 7 digit range. Ive dealt and have an account with everyone in the industry, all the big names and all the small names as well. The rates in terms of fees and whatnot are the same as the best rates you can get out there, its not better,… Read more ·  1

its the same as the best. But where WF does shine? Is you deal with a human, and an amazing human at that. At the other big names even though i was a 7 figure client no one talks to you or takes the time to understand you and your needs or even takes the time to explain their needs so you can work efficiently with them. The attention to customers is what won me and my business over, especially dealing with Nathan Leon De Bruijn, goes above and beyond the call of duty with complete diligence and professionalism.

The only con i see with WF is they dont have the bells and whistles of other companies like T.W such as a mobile app but to be honest its just fluff, nice to have, and who needs an app when you have such amazing account managers.

Beware Wire Transfer Charge – I did AUD-USD transfer. Yes the rate was good...BUT the receiving bank charged me $15 for every Transaction I received. WorldFirst claimed to have 0 fee but I’m sure these kind of surcharges matter when you try to compare the companies, and some companies don’t incur this fee. I went back to the statement and found the disclaimer which most people… Read more

will overlook before the charge was posted: “Please note sometimes your payment may need to go via an intermediary bank to reach your recipient. In some cases the intermediary bank may take a charge to forward the payment to the recipient's bank. Additionally sometimes the receiving bank may take a charge to credit the payment to the recipient's account. Unfortunately these charges are beyond World First Pty Ltd's control and cannot be predicted.” I feel deceived even this charge was not posted by WorldFirst but because they promote this 0 fee making the impression that it doesn’t cost anything extra.

Easy and saves us thousands – I spent a lot of time trying to make payments to international banks through our banks FX portal. It was a nightmare; missing details, strange bank names, and slow transaction times, meant I was often left wondering if thousands of dollars was going to be stuck in limbo for a few weeks while the banks work it out. This was the main reason I… Read more ·  1

started using Worldfirst, their system is easy to navigate and if you mess up a banks details you can usually send your agent the PI and they'll figure it out. They have an NZ based bank account which means my payments are often received and sent in the same day, cutting down the transaction time. This reason alone is worth using them.

Our rates through Worldfirst are always better than our bank rate. Over the course of a year this translates to tens of thousands of extra working capital. On top of that, due to the volume of our payments we no longer have any fees.

Their service is great, friendly and easy to talk to.

If you don't have a FX agent then you have so much to gain by using this service.

Great service – The manager of my account is great he actively calls me when there is movement in the market so I can lock in rates that will benefit my business.

Excellent Professional customer service – I have been dealing with World first for some time now, their customer service and ease of transacting in multiple currencies is what we have become used to. Their rates are very competitive. Overall i have had a great experience.

Excellent customer service – I have been dealing with World First for over 10 years now and their customer service has always been outstanding. Very knowledgeable, "can do" attitude, exceptionally fast response, and obviously great rates. Show reply

new platform is terrible – I have been using World First for years, but their new trading platform is terrible. It was launched incomplete, without many of their old functions and features. Considering going back to Western Union. Spent over an hour on hold trying to sort my trade out.

Terrible Experience – I have used this company a couple of times in the past, but never again. I tried to phone them twice this morning, waited in line for 5 minutes each and then as I etched closer to being the next person they hang up on me. There is NOTHING more frustrating than being hung up on, not once but twice in a row. My time is worth something!! I don't care… Read more

if people find this company worthy of 5 stars, if you waste people's time then you deserve a 0 rating. Pathetic

Avoid like the plague – unethical, deceitful and non transparent. steer clear of these cowboys. They are a law upon themselves. Will hold your funds with no explanation and then ignore you. Theres better cheaper options out there

Smart! – The World First platform is super user friendly. The application process took minutes to complete and the response time was impressive. And you can talk to a person if needed! All round a good experience and hopefully a long and successful relationship. Show reply

On time service – always delivered the goods payments were made in a timely manner delays were sorted out as quick as possible best rates on the market for our company ive been using worlds first for many years now with little hassle and excellent customer service

very good communication and good in following issues – after rejecting the payment during bank process , good following from world first helped me,quick response for this issue got me surprised . so recommendable platform that i will offer my friends

Thanks WorldFirst - Outstanding Service – I wanted to transfer money at the best rate possible so over the course of several days I was in regular phone contact with George Cole at WorldFirst. He was always patient and helpful, and greatly assisted me in figuring out what to do and ultimately I got my money sent over at a really good rate. I'm really grateful. Thanks George for the outstanding service!

Great speed and service – This was the second time I used WorldFirst and I couldn't be happier with their rates, customer service and speed in processing. Funds were received within 24 hours. Thanks George!

Trouble free. Great Service – I need to transfer a large amount to the USA for an off market share purchase. As a lawyer I am often skeptical when top service is promised. I had not used World First before but despite my reservations found the service provided by George Cole and his team impeccable. I will use them again and can certainly recommend them.  Show reply

Professional company – They treat the customers so respectfully. They answer all questions by phone and email quickly. Without a doubt, they are the best and #1 in Australia. I really appreciate your excellent support. Show reply

Best rates, best service – For the last few months I have been dealing with World First. George has been easy, friendly and professional to talk to with best rates on offer. Reliable and efficient service that works as easy after hours online. Highly recommend WorldFirst. Show reply

Very Very good service – Excellent, very courteous and efficient service, will use again in the future! My Account Manager/Trader George (Cole), was very knowledgeable and helpful with any (small) problem that occurred. These were entirely my fault (being a first time user of the service, but everything sorted out by George very quickly! In short, simply a breeze! Show details ·  1

Just perfect support and so professional – Julian was helpful and professional all the way through the process - would definitely recommend World First to all users and for myself wouldn’t hesitate to use Julians team again - top man. Show reply

Excellent staff to deal with – I've been using World First for about 3 years. They have great service, quick trades and I deal with George who is ALWAYS helpful and quick to respond to questions or issues. Show reply

Fantastic service and excellent, transparent rates – After comparing the rates of the leading FX transfer specialists, I finally settled on World First due to their transparent fees and excellent rates. Transferring our savings from the UK to NZ was an efficient process and the service throughout was excellent with constant contact from my assigned dealer Julian. Although I had my GBP funds on… Read more ·  1

account with WorldFirst, I was surprised they were able to transfer NZD to my account the same day my order was executed. Fantastic service - fully recommend both Julian and WorldFirst to anyone looking to transfer funds.

World First:) – I had set up a new account and unbeknown to me I already had an old account. I received a call from Sam advising me of my account, she put me on the right track and I thank her very much. Show reply

Simple. Quick. No Fuss – I've been using WorldFirst for years, I've found the whole set up very easy to use and I'm very glad to have found them. George at WF has been super helpful and always quick to respond to any questions or issues. Show reply

Great experience – WorldFirst offered a great end to end experience when transferring forex. Would certainly use them again in the future as well as recommend them to anyone looking to transfer forex.  Show reply

Easy, intuitive and great service – The team at World First are actually very helpful, great service and fast response times. This was my first time transferring money, a great online system, very intuitive and easy to use from my mobile. Show reply

Perfect Service – It was my first time transferring money with World First. Really good service and user-friendly platform. I would like to say thank you to help me open the account over the phone. Special thanks to Navdeep and Pharidah.  Show reply

Nō1 in currency exchange – Exceptional personalised service from Sam, my Client Relations Officer. One needs look no further, World First delivers every time and on time. This is the bench mark in currency exchange Show reply