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OrbitRemit

OrbitRemit

3.2 from 46 reviews

Reviews

(21)
(3)
(3)
(3)
(16)
  • Transparency
    3.0 (8)
  • Rates and Fees
    3.8 (4)
  • Timeliness
    2.2 (5)
grumpy cat

grumpy catSydney, NSW

Very poor customer service and will void transactions if rates drop In their favour with no notice

published

Be careful with this company. They cancel transactions if the rates drop after you accept a transaction. They will then ask l you to create a new transfer for less money. This was very annoying for me because I needed an exact amount of money transferred and a then had to create a second transfer for only a few dollars. They obviously look for any excuse to cancel transactions that don’t work in their favour. Customer service is very unhelpful and arrogant. They are obviously just a foreign company who simply doesn’t care. Other reviewers have said rates are good, maybe but still need to be very careful with a company that has no respect for the rights of both parties after a binding contract has been entered into.

Transparency
Timeliness
Adam H.

Adam H.South-Eastern Region, NSW

I initially went elsewhere after reading reviews here

published

After seeing bad reviews on customer service I initially went elsewhere... After seeing how much I was losing based on the exchange rate the others were giving I decided to give OrbitRemit a go..

I've done multiple transactions with the top rated Remit and OrbitRemit...

Orbit remit had faster and easier customer service, better exchange rate and the transactions went through faster (NZ to AU). Also the transactions only seem to be capped by what you set your bank limits to unlike others that have transaction maximums.

Transparency
Rates and Fees
Timeliness
michael.arcanesaints

michael.arcanesaintsGreater Melbourne (Inner), VIC

  • 6 reviews

Worked great... until it didn't.

published

Used them to set up regular payments to my overseas student loan. The automatic transfers worked fine for 3 weeks and then all went downhill from there. Contacted their support twice, did not get resolved. Cancelled their service.

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Myla Chase

Myla ChaseSydney, NSW

  • Verified customer

Stay away from this service

published
Transparency
Rates and Fees
Timeliness
josephine q.

josephine q.Greater Melbourne (Metropolitan), VIC

MONEY DID NOT ARRIVE

published

Sent USD500 to USA on Sept 19 but hasn't arrived up until now Oct 8. Tried to email but no reply. There's no other contact details on website. No one to speak to, very frustrating.

Transparency
Rates and Fees
Timeliness
chav

chavAU

  • 6 reviews
  • Verified customer

Can't find anyone better. Been customer 20 years .

published

I have been using them for about 20 years I can't find anyone better.
I have used them way back when they started in NZ the service was more personalized then but they still have the best rate though not the fastest.
I have sent money to Philippines, Australia and US.

Transparency
Rates and Fees
Timeliness
RobS

RobSSouthwest, VIC

  • 9 reviews
  • 2 likes
  • Verified customer

Easy, quick, efficient

published

Easy to set up
Great instructions and feedback
Inexpensive

I set up an account after years of using bank transfers that were associated with large fees and poor exchange rates.

The OrbitRemit system works efficiently with fantastic communication and fast response and action times.

In my mind OrbitRemit in to currency transfer as to what Uber is to transport and AirBNB is to accomodation ..... revolutionary.

Transparency
Tata

TataPerth, WA

Using More Than 7 yrs

published

Been using Orbitremit for more than 7 years now. Every pay day i send money to Philippines successfully. Highly recommended. Best exchange rate! No fee on 5th trasaction! Happy customer here

Transparency
  • Verified customer

Not a credible company and horrible customer service focus

published
Transparency
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Do not use this company

published

Amazing money transfer service

published

We have been using Orbit for over 7 years now. It is so easy to use, they give great exchange rates and pay the money very quickly. My whole family uses it now as we are spread across the globe :)

Glen

GlenSouth East Queensland, QLD

Beware - not able to delete account or turn off email notifications

published
Barbara

BarbaraBrisbane

  • Verified customer

Do not try sending money through orbit remit

published

I successfully transferred money 2x except with the 3rd. They took my money straight away then later on informed me that my bank details doesnt match with my account, on the third transfer. I called them and sorted everything out when I did my 2nd transfer so I don't understand why they did not put it on my record - meaning I have to call them and explain, send my identifications every time I send money? Why take my money then tell me that my bank account doesn't match? I called them many many times but no luck at all!! I sent an email but no reply to this date. They informed me that my money has been returned to my bank on the 20th Dec. It's already January 2019 but I haven't received my money back!!!

Kel

Kelperth

Is anyone there????

published

I have been trying all day to call someone on the phone. I have called and left messages on the UK, NZ and Australia phones. No-one home. My recipients in the UK have now dropped 3000 pounds while I have been waiting to transfer money to them.

Very happy

published

First time use and is very happy with the transactions ,very quick process and now make me so easy for transfer money to Indonesia

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hagler

haglerPerth

Great service. Great pricing

published

Been using Orbit for a couple of years now to send money on a regular basis to the Philippines, Thailand and Vietnam. On each and every occasion the transactions have gone smoothly and with no issues. Great world class product and backup service.

Ken

KenBrisbane

  • Verified customer

Great value

published

Transferred proceeds of a house sale. Huge savings. Lots of documentation, which I know is a legal requirement (I was more annoyed with the lawyers, as I had used them before, and they already had so many documents).

Good service

published

First time send money to Philippine bank account received less than twenty four hours. I will use Orbitremit again to send money overseas..

Willy w

Willy wGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

Nervous first time

published

Being a first time user I’m starting to get worried as the reviews iv read is quite shocking.my address identification doesn’t seem to be processing and iv received a email saying my transfer to intended destination is void(canceled?)after the fact iv already sent money to Orbitremit account.i know it’s still early days but should I be worried?this was supposed to be easy and fast but not so sure now

Take Your Money & Then Take Weeks To Return It

published

OrbitRemit immediately took our money when we attempted our first transfer.
Then came a continual barrage of requests for more and more documentation about our business and me personally.
Eventually we gave up and asked for our money back.
Then came a continual barrage of requests for more and more documentation about our business and me personally.
Yes, they'll take your money with very limited information BUT once they have it you can't get your money transferred or even get your money back without jumping through hoops.
It took weeks for us to get our money back.

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Questions & Answers

Suranga d.

Suranga d.asked

i need help how can send money to sri lanka

1 answer
RobS
RobS

Try OrbitRemit
For a $4 fee you can securely transfer funds at a good exchange rate.
Funds are transferred from your internet bank account to OrbitbRemit.
They then transfer it to your overseas account.
Simple and works perfectly.

Kylie

Kylieasked

Hi.. I transfered a sum of money yesterday to the ORBIT remit account to pay the funds to nz account but i check my orbit remit and its saying payment void ???
Why is this when I transfered the $$ straight away.
Im very worried.

Please has this happened to any one before ???

2 answers
Siti N
Siti N

I have the same problem. Have they solved your problem?

Ken
Ken

It is probably your Australian Bank? When I transfer money online from Westpac to another Westpac account, or St George to another St George account, it disappears for a few days. I assume a number of other banks are the same. From one bank to another in NZ is (usually) there by the time you log in.

lcdub66

lcdub66asked

Is orbit remit suitable and secure for transferring large amounts of money 100,000 +?

4 answers
Lozza
Lozza

I only transfer smaller amounts, I would refer you to their web site and ask them

lcdub66
lcdub66

Thanks for the advice

Andrey
Andrey

Icdub66, As you could see from my review they just stole my NZ$1900 in December, now is May..I got nothing back.

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