quick to void transaction with good rates if late fund transfer
made a transaction with a good rate. made the fund transfer earliest possible the next day but then it was voided after an hour when the rates are too low now.
had a chat with the customer care, not helpful and just wanted me to accept what happened.
better try other service provider.
I would give them 2.5 stars.
As mentioned previous, they are unreliable and customer service is VERY poor.
Its ok, sometimes it works, sometimes it doesn’t.
If you depend on it like I did, sending money to NZ regularly to pay off student loan, be prepared for your money to go missing.
They do not apologise, or take responsibility. They don’t answer questions, but if they do, it’s obvious they don’t know what they are talking about. They blamed me for money going missing or transfers becoming void; even after I sent them screenshots of receipts, and bank transfers.
So if you are wanting to just SOMETIMES receiving your cash, they are perfect for you.
Very poor customer service and will void transactions if rates drop In their favour with no notice
Be careful with this company. They cancel transactions if the rates drop after you accept a transaction. They will then ask l you to create a new transfer for less money. This was very annoying for me because I needed an exact amount of money transferred and a then had to create a second transfer for only a few dollars. They obviously look for any excuse to cancel transactions that don’t work in their favour. Customer service is very unhelpful and arrogant. They are obviously just a foreign company who simply doesn’t care. Other reviewers have said rates are good, maybe but still need to be very careful with a company that has no respect for the rights of both parties after a binding contract has been entered into.
I initially went elsewhere after reading reviews here
After seeing bad reviews on customer service I initially went elsewhere... After seeing how much I was losing based on the exchange rate the others were giving I decided to give OrbitRemit a go..
I've done multiple transactions with the top rated Remit and OrbitRemit...
Orbit remit had faster and easier customer service, better exchange rate and the transactions went through faster (NZ to AU). Also the transactions only seem to be capped by what you set your bank limits to unlike others that have transaction maximums.
- Verified customer
Stay away from this service
If you want a stress free transaction STAY AWAY from this company. They have caused so much distress to our family due to their lack of customer service and just overall lousy service. Long story short since we are very upset the way our case was handled, I’ve asked for a refund three times. All those times I’ve sent more than one message to say I want my money back but all those requests were ignored and they kept sending me a message asking how I want to proceed when I’ve clearly said I want my money back. I’ll keep you posted as they’ve not ...returned it since after my 3 requests, 3 days ago. You want to know how bad their service is? I’ve exchanged messages with [name removed], [name removed], [name removed], [name removed], and [name removed]. 5 people but no successful transaction nor a refund. Go figure. I’ve also asked for a customer complaints email address they sent me a link to find out if my complaint is valid and not just because I’m an idiot. Just do yourself a favour and stay away from this scam. Also, I am writing this on Christmas day. How’s that for a service?
- Verified customer
Can't find anyone better. Been customer 20 years .
I have been using them for about 20 years I can't find anyone better.
I have used them way back when they started in NZ the service was more personalized then but they still have the best rate though not the fastest.
I have sent money to Philippines, Australia and US.
- Verified customer
Easy, quick, efficient
Easy to set up
Great instructions and feedback
I set up an account after years of using bank transfers that were associated with large fees and poor exchange rates.
The OrbitRemit system works efficiently with fantastic communication and fast response and action times.
In my mind OrbitRemit in to currency transfer as to what Uber is to transport and AirBNB is to accomodation ..... revolutionary.
- Verified customer
Not a credible company and horrible customer service focus
My friend sent money to Indonesia with a better exchange rate, his fund was cleared and mine wasn't. They said they advertise a wrong rate. It is an online business, didn't u should honoured all the rate u advertised. I called [name removed] in Australia, one of their customer service manager, she said all the transaction at the misadvertised rate has been void, I gave her evidence that my friend's fund got cleared, but no use. Liar liar pants on fire. This company has no credibility and can't be trusted. Youtube and facebook posting will follo...w with some more evidences, etc. Someone need to do something to uncover how this company or the employee of this company named [name removed] lied to their customer instead of trying to help the customer in resolving problem.
Do not use this company
I set up an account with OrbitRemit a few weeks ago.
Part of their screening asks for proof of address. I don't get any mail sent to my address and I am not on any utilities as I'm in a rental. I have a PO Box where all of my mail goes.
I advised them of this for proof of residential address and advised my address is printed on my license which is where QLD transport send the license.
They then approved my application and gave me to go ahead to do a transfer.
Yesterday I transferred $1500 into their account and today (after multiple emails...back & forth) they advised they would not accept my license as proof of address and that I needed to send proof of address otherwise they will need to do a refund and not proceed with the transfer. They then sent multiple emails asking for further proof of deposit even though I had sent everything the first time. I needed the money in Australia by Monday and it's now likely I wont get it till next week by the time the refund occurs and I send it via my bank (3 days behind if I had just done it via the bank in the first place).
Beware - not able to delete account or turn off email notifications
I opened an account with OrbitRemit to get a better idea of how it worked and to view their user interface. The days following opening the account I received countless unsolicited emails from them. I went into to account settings to find that notifications cannot be amended and that there is no way to completely delete my account!!...... I therefore wrote to OrbitRemit support who informed me 'Please be advised that we are unable to delete your account, what we will do however is suspend it. Kind Regards, Ethan, OrbitRemit'.......This is comple...tely unsatisfactory that once opening an account that it cannot be deleted or notifications turned off without having to write to support. There is now absolutely no chance that I would use OrbitRemit in the future, I have no confidence in their product / company. Do yourself a favour and try TransferWise instead.
- Verified customer
Do not try sending money through orbit remit
I successfully transferred money 2x except with the 3rd. They took my money straight away then later on informed me that my bank details doesnt match with my account, on the third transfer. I called them and sorted everything out when I did my 2nd transfer so I don't understand why they did not put it on my record - meaning I have to call them and explain, send my identifications every time I send money? Why take my money then tell me that my bank account doesn't match? I called them many many times but no luck at all!! I sent an email but no reply to this date. They informed me that my money has been returned to my bank on the 20th Dec. It's already January 2019 but I haven't received my money back!!!
Questions & Answers
What should do if give wrong acct no with different currency (gave AUD acct no which should be IDR acct no) for same acct name
Hi.. I transfered a sum of money yesterday to the ORBIT remit account to pay the funds to nz account but i check my orbit remit and its saying payment void ???
Why is this when I transfered the $$ straight away.
Im very worried.
Please has this happened to any one before ???
It is probably your Australian Bank? When I transfer money online from Westpac to another Westpac account, or St George to another St George account, it disappears for a few days. I assume a number of other banks are the same. From one bank to another in NZ is (usually) there by the time you log in.
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