Reviewer Photos & Videos
Worst service ever
We have an extended warranty on our LG fridge so when it broke down we thought we would get gold card service. Not likely firstly I couldn't get a technician for the day i wanted because technicians in our are are only available two days a week. Bad luck for us. Unlike my other appliances from Bosch and Miele if any thing goes wrong a technician is on the phone and at our door the next day. These companies employ and train local service providers. Not so with LG. LG technicians are not readily available and booking them is a nightmare.
Worse experience no conscience and brutal tactics to avoid responsibility
Our recently purchased expensive fridge has been rattling and making nauseating noises especially during sleeping time, so bad for our children when they’re sleeping.
We notified LG and they refuse to cooperate from day one. No surprises, after all they’ve taken their money. They refuse to tell us exactly what the problem is and provide details about how long it would take to fix. Total MIA, not response to calls or emails. Extremely disappointing for such a company like LG to be doing this especially when we have several of their products- not sure what will fail next... afraid we may be without a fridge for the holidays they way things are going.
Fridge that destroy our food two times
Tamworth good guys are the worst bunch of rude wipes I've ever had to deal with the lg fridge completely stuff after 12 weeks lucky gold star a joke don't deal with good guys or buy lg you can't even understand half the call centre as there English isn't up to scratch. Thanks for putting a young family 810 out off pocket on food because of the fridge fair trading will take care of you crappy ppl.
If I could go lower I would
Have never had a worse experience with any other company, Purchased a $2,000 robot vacuum cleaner 15 months ago. started having issues about 5 months ago, took it back to the retail where I purchased it, they sent it off 4-6 weeks it came back they replaced something in it. came back home still didn't have any suction power, for a vacuum I would hope that's all it does, took it back a week later advised still not fixed, they sent it off again, received a phone call from the repair man who yelled at me, talked over me whilst I was trying to expl...ain what the issue was, he told me it was impossible to feel the suction strength by putting your hand underneath the head, 8 weeks later got it back, nothing was said about the error or my complaint about the machine. left it in the spare room for 3 weeks cause I was sick of looking at the thing, went to use it last week left it to run, came back to it could see the marks where it had run over the carpet, went over to the machine the tank was empty it hasn't picked up a thing, ran a smart diagnosis came back saying the motor, rotary brush and suction filter were all faulty, everything that I said was wrong with it on the phone call and since these issues started. I called to complain, just received a call back advising that it will need to be sent for 3rd time for "repair' and if they find nothing wrong with it too bad no replacement or refund. I cannot express enough how much you shouldn't buy from here, I have two roombas for my tiles, vacuuming and mopping they are amazing can't wait to be done with LG. Will never buy anything from them again.
Dont buy LG products
they are a rip off and faulty i recently brought a LG top loader and spend $600 and now it is stuffed i only had it for a month and the agortater has started peeling off i have 5 years warranty on it and when I rang up to tell them about my washing mashine they stuffed around when lg service man came out to investigate he said to my face that it would be covered and won't cost anything i waited for a month after that and no response so I rang them. Then they said its not coverd under warranty after and the service man dosnt know what he is on a...bout. I have been fighting with them for about 5 months about miss communication and one person saying yes and another saying no im absolutely disgusted. im a single mum who has no money and now has to deal with a washing machine that puts plastic all threw my baby's clothes and only had it for 5 months thanks LG oh and they said I miss use the washing machine when im actully very good at looking after my stuff and allways follows rules and clean the washing machine on clean cycle every 2 days.
Minor fault with new product that LG refuse to fix.
I am very disappointed with LG because of a minor fault with our L570MBL fridge.It has a cool water dispenser that where you put the glass to get water it has worn out the paint.This fault occurred within the first six months.The service technician called out and according to him it is because it is wear and tear and nothing would be done.I stated that it is only my wife and using it .So what are we supposed to do you have put the glass there to get water hence it has worn.I did say that i will be taking further.It is very disappointing that for such a small item you will have a disappointed consumer.Apart from that we do love the fridge and i will tell everyone about the fault and refusal to repair it
Failed display panel in top-of-the-line flagship LG tv, less than 4 years old, LG refuse replacement/refund as per ACL
I bought an LG UH950T TV in 2016, for approximately $2800 AUD (discounted from MSRP of $3999 AUD).
In 2020, the tv started flickering/doubling/tripling image across the screen vertically and blurring. The backlight became too bright in some areas of the screen, and too dark in others, and when displaying a plain white background across the whole screen, the lower 1/4 of the screen was off-yellow, not white! Black scenes/dark images also featured many white pixels, some of which flickered constantly.
I contacted the retailer where I bought th...e tv, who contacted LG and set up a warranty claim. LG sent a technician to my home, who immediately diagnosed a faulty display panel. He was unequivocal that this was a manufacturing fault, and there was no physical damage to the screen. The technician explained that the display panel is the most expensive component of the television, worth more than half the cost of the television itself. At first, LG suggested to me that they will repair the TV by replacing the display panel, but could not give an ETA for almost 2 weeks. They promised me a call back in 24-48 hours with an ETA on this resolution, no less than 5 times, never calling back at all. Eventually I called and spoke to the LG case manager. The case manager advised that in fact, these display panels were discontinued, and LG were incapable of repairing the TV! I then exclaimed that this clearly constitutes a major failure under ACL, as the television was rendered not fit for purpose by a manufacturing fault, and could not be repaired at all, let alone in a reasonable timeframe. As per the provisions of ACL, I asserted my right to my choice of full refund or replacement, citing that even cheap (~$1000) TV sets should have an expected 8 year lifespan, as per the precedents set by previous tribunal decisions. I explained that at the very least, this 8 year lifespan must apply to the expensive flagship TV set I purchased! The case manager told me that he was recommending that I be offered a whole replacement TV set from LG. LG again promised a 24-48 hour callback with a resolution, but never called. Long story short. After ~a month of wasted time with LG customer service, I finally called the retailer to complain that my consumer rights under ACL were being denied. I explained that I have waited with a broken TV for over a month, whilst I am housebound with disabilities, living alone during a pandemic. The retailer was understanding, and contacted LG to seek authorisation for a refund/replacement. I heard from the retailer later that day, and they said that LG have offered to only pay me $1,150 AUD. I explained that this was unacceptable, not in line with the requirements of ACL. I also explained my confusion that this offer was for a lesser amount than the value of the replacement panel, which LG were initially willing to provide to me under warranty + labour (before LG conceded that they had misled me and that the panel was not in stock in an Australian warehouse as they had said, but actually has been discontinued with no remaining stock anywhere)!
Zero stars. No customer care.
We bought a side by side fridge & freezer in May 2019 with a front display temperature panel, and the delivery guy set the temperature to 3 & -18 degrees and locked it. One year later, we had meats that went off in the fridge and soft ice cream in the freezer. Then we realised the set temperatures were somehow changed to the warmest settings (7 & -14 degrees) without us knowing. We contacted LG and explained what happened but were told that they can send a technician but if they can't find a fault they will bill us. We decided not having a tec...hnician as we already set the temperatures back to 3 & -18 by ourselves. And 6 months later which is this week, it happened again! 7 & -14 degrees again. We realised that when our ice cream became soft, and our mince became brown and smelly. We think there must be something wrong with the fridge computer. So we contacted LG again and were told the same thing they told us 6 months ago but anyway they sent a technician today. The technician looked at the fridge and turned off the power a few times and said he couldn't find a fault so he was going to bill us $160. We told him we don't accept the bill. He is going to report back "fault not found" because the fault is not happening right now. But it happened twice - isn't it their job to find out what part is faulty even it's not happening right now? He didn't even checked the computer and was not keen to investigate further. We were very disappointed especially it's still under warranty. If LG is not interested to find out the defect from a customer's report, what is the point of having a warranty? Do we have to live with this faulty fridge, checking temperature every day to avoid getting meats going off? Is this how people have to do to use a fridge? We have already thrown away over $100 worth of fresh food. How many times do we have to do this? We can find there are other people online that have the same problem but LG claims they don't know the problem. Though we reported the problem twice, they should deal with it properly - that's what a warranty is for, or LG should build better diagnostics into their products since on this occasion the tech didn't or couldn't diagnose anything with the computer.
Worst experience product and Customer Service “TERRIBLE”
Bought a 15kg/8Kg LG Washing Machine/Dryer in March 2020.
Worst experience ever when received first order of this washing machine. Started with a small leak then got worst from each wash. Did a lot of damage to my laundry kickboards and side cupboard’s LG staff were rude and ignorant to compensate me for the damages I incurred from that faulty washing machine. They blamed it on me using too much washing power which is ironic as they replaced it with another one which I use the same amount of washing powder and guess what it doesn’t leak. Once they take your money they don’t want to know you.
Faulty OLED TV
On 9/10/2020 I submitted receipts and evidence to support my faulty claim which was accepted and issue was sent to a tv repair company which I won’t disclose here. They came here and attempted to repair the tv by replacing the screen. The first replacement screen was damaged and had to order another one in. They came back on the second occasion with a new undamaged screen and attempted repair. That didn’t work, so they decided it could be the main board. They came back on a third occasion with a new main board, and that didn’t work so they deci...ded it could be the power supply that’s the issue. They came back on a fourth occasion with the power supply, and that didn’t work either. Then they spoke to LG while I was there as was forcing them to come back for a fifth time for attempted repair, which is when I started getting angry. I then contacted LG about this issue again who assigned me a case manager, and after speaking to him he said he will call back within 24-48 hours, which didn’t happen. I then received a call from the tv repair company today saying that they will no longer attempt to repair my tv, and was told to discuss my issue with LG for a replacement TV. So I called today and told them about my issues and was asking for a tv replacement because my tv could not be repaired on four occasions, and simply refused, continually asking for service reports from the technician in which they have several of them already. I even mentioned to them about the earlier conversation between me and the tv repair manager, and he didn’t believe me. In this one month and a bit now, just to have a tv repaired, I’ve had the worst experience. It's like they're doing everything they can do avoid honouring my warranty/replace the faulty tv.
Never buy anything from this company!!! Period!!!!
Everything that we have ever bought from lg has failed! Fridges, smart tv's - everything is complete junk!!!!! So angry!!!!!!!! Total rubbish designed to fail just after the warranty ends.
Ripped off by lg and catch
bought a lg 65 inch nano86 tv with problems in the first month. Hours on the phone no help. Lg and catch blame each other never ring back. Go back on what they offer and we will be left out of pocket.
These companies just lie and don’t honour warranties. Avoid them or you will lose $2000 like us
First contacted LG warranty on 27/9/20. Sent them a number of photos and receipt etc. Was told someone would get to me within 48 hours. Didn't stress when that didn't happen so I waited 4 days. Rang and asked when I could expect someone to ring me and was told within 48 hours. Obviously they read from a script. Then was offered a number to ring and I declined as I am the customer and they are in customer service Anyway after calls on 3 more occasions every 2 days, I told LG on Wednesday 14/10/20 I wanted some action today. Within 4 hours a repa...ir company contacted me. Asked me to supply receipt and photos. Said they would contact me next day. As of 9.00 am Monday 19/10/20 nothing. The photo shows what LG call image retention and not burn in. This model had a RRP of $6399.00 as of March 2019. I purchased a demo model from Harvey Norman. When I went back to them with this issue the salesmen said LG don't cover burn in and you should have taken out the extra warranty. Needless to say was not impressed by that salesman's attitude and extremely disappointed in the efforts of LG.
The design of the 10 kilos washing machine
I bought a LG top loader washing machine was delivered yesterday, the machine does a good job but its so deep I damaged my neck trying to empty it I don't know why it's made that way I understand it's a 10 kilos washer but terrible design I wish I can return it or sell it it's a no no for LG and never again buying their products.
Flawed and Pointless Warranty Process
After getting a newly purchased refrigerator only a few months ago, I noticed that it would repeatedly make humming/buzzing noises. Over time, alongside this I would have to endure other noises coming from the refrigerator including from the compressor itself. In more recent times, the noise grew louder where bursts of thudding noises from within would happen. When the repair was carried out, it was clarified that this could be attributed to gas circulating within the system itself - but apparently, according to the reports which LG don't discl...ose, everything was in working order. Since receiving this refrigerator, I have endured these looming noises which have affected basic necessities such as peace and quiet as expected in the comfort of one’s own home! Following the warranty process, we had to devote time for 3 separate visits. On the first visit, it was to assess the fridge, the second visit was to replace a part in the fridge believed to be faulty and then on the third visit, the part had to be replaced again due to the replacement being faulty. It caused the vegetable crisper to freeze various products. I was asked to go through an exercise of putting a cup of water in my fridge to see if it freezes despite video evidence showing all the products being frozen to avoid possibly being charged if they send out a repairer who can't fault it - which they continued to reinforce across calls despite issues being known. This was a waste of time as only a few days later, the newly replaced vegetables were frozen again. I'm now expected to wait 4 weeks for apparently a refund of those lost items. The matter was since escalated to a team member in the Customer Escalation and Resolutions Team. Despite video footage clearly substantiating my claims, this team member proved to engage in a process of deflection and denial. Despite the videos clearly displaying the unusual noises, her stance was "she couldn't hear it" and that "they were perfectly normal". I also received an email advising "Based on available information LG considers there to be no current fault and for the purposes of the Australian Consumer Law (“ACL”) against the manufacturer, consequently does not believe there to be any breach". There is nothing more frustrating than dealing with an individual who just simply doesn't want to help and is more focussed on defending the company which they work for by essentially deflecting and denying when the evidence couldn't have been more obvious. To even hear her say "I can't hear anything" when I've asked everyone to listen to the recordings including the Store Manager for the store where I purchased it from, showed that she was simply biased and was all for LG as opposed to the customer. When requesting to speak to her manager, her response was "I'll ask my manager to call you and if he feels like calling you, he will". I had to then repeat this statement back to her for her to actually listen to what she had just said. How lovely that employees of LG only follow customer service requests on the basis of how they "feel" - clearly the same with their poor decision making based on the evidence brought forward. When asking her what the manager's name was in case I needed to follow up, she was once again more interested in the company's interest saying "I can't give you his name" - which is ludicrous as providing the name of the contact is common sense, but reinforces that nobody in this company wants to be accountable to assist.
Appalling customer service
Bought an expensive front loader washing machine in August 2020 machine makes terrible noise when filling water in to the washer LG sent out technician and changed a few things without actually fixing the issue. When called back got hung up few times eventually a rude customer service agent said according to LG this is normal and when asked for a solution started getting sarcastic and arrogant. Stay away from them at any time. I have lodged a complaint against them
LG TV faulty - won’t refund
LG TV hasn’t worked from the start. Obviously glitchy and faulty product. Asked for replacement, they attempted to repair but it still isn’t working in fact it’s worse. I have now asked for refund but they won’t even get bank to me. Really bad customer service and poor quality product.
No customers care
Seal on washing machine needs replacing after 18months......oh sorry seals are not under warranty so that will be $450 dollars thanks on a $899 machine. No thanks ......and never buy LG product again.
Not blaming the assistant on the phone who is following protocol but LG the company need to step up to stand by their products but obviously don't care.
The reviewer stated that an incentive was offered for this review
Warranty repair on microwave oven
I contacted LG with a problem with my microwave oven, the initial contact took all my details and said they would review my case as the oven was out of warranty, a couple of days later they told me to take it to a repair center to be assessed, if found to be an LG faulty component it would be covered under warranty if not I had the option to pay for repairs. The repair center obliviously collaborated with LG as it took only four days to assess and repair and return it to me, and it's working fine again. I want to thank the LG customer care liai...son lady she was clear and concise with all our dealings, I being slightly IT challenged she explained every thing I had to do to give all the required information LG needed about my oven and paper trail. Thank you LG I appreciated your help and service with this matter.
Customer service is non existent.
Purchased robot vacuum and had issues from first day. Unit was exchanged on the day it was purchased. 12 months later, was sent off for a warranty service, when it was returned had same issues as original unit. Been trying to get assistance for over two months to no avail. Phone calls, chat, using the app, emails all with little or no response. Have been told it has been escalated but still waiting two weeks later. No after sales service.
Questions & Answers
I bought an oled55c9 at Myer, it was a demo model, it has burn in mark. I contacted LG and was told they can’t do anything and myer is telling me to get it fixed by LG ... I feel like an american turkey during thanksgiving and got stuffed, can you please help?
I am after a lg 32ld350 remote control. Serieal no. 006indpis363. Could you help me? W. Coveney. Wc785880@gmail.Com
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.