LG Australia

Absolutely the worst Company I have ever had to deal with. No respect at all for their loyal customers. I own an LG TV, Washing Machine, Dishwasher & Microwave. I've had issues with my TV & Washing Machine in the past, still under warranty. The crap they make you go through is disgusting. LG treat you like the enemy. Recently I contacted them to… Read more

replace a rusty Dishwasher rack (for the second time), it is an impossible task. They won't replace it as it is out of warranty. The rust in the rack is in exactly the same place as the previous rusty rack. They are blaming me for putting sharp objects in the middle rack also wear & tear. It is a design flaw. Every issue is the customers fault. Never again will I purchase an LG product.

We purchased an LG washtower through Harvey Norman with it being delivered on 14 August 2026. After only 12 wash cycles it appears the grey seal has failed with pieces of rubber coming away and ending up all through the wash. For an appliance at this price point and with so little use this is extremely disappointing. We contacted LG and at Harvey… Read more

Norman’s request & provided photos of the issue. LG subsequently determined based on the photos that the machine has been overloaded and therefore considered the issue to be customer-caused rather than a manufacturing issue. We were also advised that, in LG’s view, this meant there had been no breach of Australian Consumer Law. What is particularly disappointing is that this conclusion appears to have been reached from photos alone, rather than from an in-person technical assessment of the machine and failed component. My only option now appears to be to pay for an LG service technician, who is not local to my town, to inspect the machine and provide a report establishing what caused the failure. This inspection and report are required to be paid for out our expense. The handling of the complaint has also been frustrating. LG have not been proactive in keeping us informed about the progress or outcome of the issue. Other than one phone call received after we specifically requested that the resolution team review the matter, we have had to repeatedly follow up to obtain updates. An appliance at this price point failing after 12 wash cycles is disappointing enough. Being told that this is our fault based on photos without LG themselves carrying out a physical assessment makes the experience even more frustrating. We purchased this appliance expecting the quality and reliability associated with the LG brand. Instead, we have been left with a very expensive appliance that failed within days and the additional cost and inconvenience of having to establish what actually went wrong. Very disappointing experience with both the product and LG’s handling of the issue. Be extremely cautious about purchasing an LG product based on our experience

If I could give zero star I would! The most appalling service. My 80 year old parents have a 1 year old machine that does not work. Rang LG alleged customer service after 2 weeks of chasing them with zero assistance or support, only to be told by some outsourced overseas non customer service person, that they needed to provide a war and peace… Read more

detail including videos before they would even consider helping. Not really the assistance 80 year olds in poor health can deal with. ABSOLUTE GRUBS!!!!!!!!

My dishwasher lasted six months only. It's about five weeks since I first contacted LG to organise a service to address the issue of water outlet error. I finally called LG a week ago and was eventually told I would hear from a service business… Read more

within two days. That business called today and said they would not be doing it, and that the only service nearer my home refused to work for LG any more. I have been on the phone for almost an hour, and the Customer Service person, who is very hard to understand, just told me I would hear from the service business in two days. I asked the name so I could ring them and verify and it was the same business that had just told me they would not do the job. So now I am waiting, waiting while they call their other options to see if anyone will take the job on. My business phone has been tied up all this time. They should call me back when they find an agent. Never again. Don't buy LG if you live in the Cairns area, particularly on the Tablelands.

I’ve had a service request in since January. It’s now August and my washing machine is still not fixed. The call staff have strong accents, I am… Read more

hearing impaired and struggle to understand them. I’ve had 3 different people tell me they are taking care of my issue then don’t call back or contact me, one even tried to close the ticket.

Our LG French Door fridge freezer has stopped working after 5yrs. Complained to LG, and was told it’s out of warranty. So we asked for a Goodwill gesture, after they reviewed our request, we were told, and I quote “we feel that failure after 5yrs is… Read more

within line with the LG product”. I think that is disgraceful and unacceptable. So basically telling their customers after 5yrs you can expect to pay $500+ to get it repaired. I will continue to escalate this issue.

I purchased a TV from Appliances Online, and the Magic remote's middle scroll button collapsed into itself, rendering it useless. I contacted LG, and they had a brand new remote sent to me via courier. Excellent service Show details

I purchase a Fridge recently. I got an Issue and contact the services support online. For my opinion they doing good job. very professional and quickly problem sole. only the waiting time is a bit long. Happy customer ! Show details

Nancy, at Retravision O'Connor, was a fantastic helper. She knew the respective TVs, and talked in an easy-to-understand way to this elderly customer. She checked details online, to find availability, and knew all the current offers immediately. I am now enjoying my new LG 48" OLED TV, installed very efficiently by Chris Holland, as Nancy recommended. Show details

I don't not recommend to anybody. Only lasted not even 8 months. Still waiting for a family of 6 children with no clothes for school. This is apouring for a company. Will not be buying a LG again. The representative loses emails and when they say they ring you they don't!

Hands down one of the WORST companies to buy anything from. If I could give a rating it would be 0! The worst customer service and warranties are such a scam where they trap you with an endless loop of questions and wear out the customer and not actually solve the issue. I’ve been back and forth for months over just a simple replacement for a… Read more

vacuum attachment. NEVER buy anything from these guys. You’ll regret it when you need repairs or help. LG do not value their customers at all.

LGE offered awful service when I complained about There Noisey and disfunctional top loaded fridge. Ask me to send a video of all- it's- shortcomings, but video must be less than 10 seconds. Then ask me to send it again butfilmed from 3m away? WTH SORT OF HELP IS THAT? The freeze door proudest higher than the body for no apparent reason. Draws jam instead of sliding, It's RUBBISH product from Good guys Dandenog. With Rubbish service Show details

No assistance whatsoever with change of mind purchases, be careful. I bought a monitor to go above another, reading reviews it looked like the right size etc and it was on sale so I went ahead. On mounting the screen up it was immediately evident that the unit was not suitable for where I wanted it (above another monitor) as the controls are… Read more

impossible to access. I've tried to live with it for a week but it's just impossible to set the brightness and change inputs between the multiple computers I need to use.

I called them looking for change of mind assistance, their comeback was they have no change of mind and I should have first downloaded the MANUAL before buying..

I should have bought from Amazon for $10 more, but that's my mistake to learn from .

Trying to buy a dishwasher recently i looked to reviews about 1/ features & performance of the current product/model. AND 2/ after sales experience regarding warranty issues. One brand for instance, had a 5 year manufactures warranty which would seem to demonstrate the company's confidence in their product. Turned out though, the actual reviews… Read more

fell into two categories: Those who were reassured by the warranty, and those who had actually had to use it. A little more that 50% of that company's customers had terrible and expensive experiences trying to access warranty service and i decided to avoid that brand. I could find no serious issues mentioned about one of L.G.'s current dishwasher offerings and as they CLAIM to offer a 2 year manufacturer warranty, and as the machine itself had the stars for energy and water use, i though buying one was a reasonable bet. Got a deal buying one 2 months after it was purchased by someone who didn't connect it because his wife didn't like the colour. From L.G's perspective it should have been a simple case of allowing me to register the warranty for the machine with them under my name with NO extra liability or risk above that promised already to the original purchaser. There was NO hint i didn't now own the machine and i could still ask the original owner to verify this.

"Daisey", the company's (L.G.) 'live chat agent' refused to tell me when asked, if she was human or AI, but at one point, told me she had registered the machine as being owned by me. I asked how this could have been done as at that point as i had not been able to give the details required by L.G's registration page. L.G.s' computer wouldn't accept the model number printed on the door placard, but that's another story. It transpired from subsequent questions that regardless of what Daisey meant by "i have registered the machine/warranty under your name", she was now saying there was no warranty, but they would give me trouble shooting tips if i came to need it!

Not at all sure what Australia consumer law says about this kind of thing. Like the other company mentioned above, the only people reassured by Australian Consumer Law are those who HAVEN'T tried to use it.

As far as i know there is nothing wrong with the machine i bought and i dearly hope it stays that way, because if L.G. will use this trivial, dishonest, and dishonorable, excuse to deny their promised warranty, What kind of convoluted shenanigans would they pull if i actually did claim for a failure inside the promised two years? I have a copy of the original receipt/tax invoice and will try to lie that i am the name on it if i ever do need to claim , but "What are My Chances?"

i am micheal

Owned this TV for a while. What a complicated piece of ......... To set anything up is a mine field of menus and processes that never seem to work first time through, and if they do, some random thing happens a week later that changes to settings and when you go back to redo something you find that part of the menu greyed out and inaccessible. The… Read more

only way to fix the problem is to reset the TV to default, which means start from the start and spend an hour getting it the way you would like it including setting up your streaming services again. Ask LG for solutions and wait for 2 hours in their online chat talking to someone who knows nothing at all and has to ask you to hold while he asks someone else and in the end it is faster to just reset and start again. I will never buy LG again. With technology in today's terms, you should be able to plug something in and it get detected and setup automatically happens.

Purchased an LG washer dryer machine which has a 2 year parts warranty and 10 year motor warranty. The washing machine suddenly lost all power and completely stopped working. I purchased the machine in October 2020. I contacted LG today to lodge a job for someone to come out and assess the machine as it appears the motor has stopped working only… Read more

to be told to contact an Independant service centre which charges a minimum $150 fee to come and assess the machine. What is the point of having a 10 year motor warranty if LG won't even come out to assess the machine. Completely misleading with their advertising that the machine is covered up to 10 years for the motor and not even bother sending out an LG representative to assess the machine. Never buying LG again.

If only I put a 0! Your washing machines are junk and you refuse to fix them you won’t honour the warranty and you won’t even respond to my consumer affairs representative! You need to close down you are a disgrace!

I'm echoing many people's experience. I bought a microwave online from LG Australia. It ceased working ten months into a 12 month warranty period. Since sending it to a service centre I have been on a ring around of constant evasions and fair promises conducted with international call centres. Notably I have never received a written document… Read more

stating what action they are taking.

The state of play is a garbled accented phone message saying a replacement will arrive at a service centre. There's no explanation of why this simply can't be sent to me directly as the original was when I purchased it online. Calls to the service centre simply meet more evasion and vague statements of 'we are asking for an ETA' with no subsequent contact.

I'm not hopeful of a successful conclusion having read others' experiences with this company.

I would recommend purchasing any LG product through a retailer such as Harvey Norman or JB HiFi where you are covered by store warranties and better practices. Even better would be to avoid purchasing an LG product altogether.

LG French door fridge. Water unit replaced under warranty. Ice maker stopped working between 3-4 years and compressor packed up before 5 years. I lived the size but expensive for a short lifespan. Show details

Both my parents and I were suggested to purchase LG TV's by a family member who worked in an electrical store. Within months both TVs had massive problems! Constantly dropping off wifi networks, always pixelating, constant channel issues! For my older family it was a nightmare as they didn't know how to continually manage the problems and on more… Read more

than one occasion I would visit to find them reading books because they had simply given up on the TV. I had huge issues with this as it was a family member who suggested buying LG. All I can say is never again in some 30 years in home cinema and audio these TVs would have to be the largest heaps of trash I've ever had the displeasure of working with! And the constant problems had my family reading books rather than trying to deal with there brand new TV! LG wouldn't listen! They couldn't have cared less! In my opinion I would suggest never buy anything LG as this company and it's after sales service is a joke(providing your not on the ruff end of the LG stick!)

Hey @LGAustralia, at what point does a major safety and health hazard become a "product failure" in your eyes? My LG fridge is actively leaking water across my floor (creating a constant slip hazard for my family), the door is rusting out, and it's now growing mold, which is a serious respiratory and health concern. I’ve tried doing the right… Read more

thing by going through your standard customer support, but I am being completely blown off. I was actually told in writing that a rusting, leaking, mold-producing fridge is "not a product failure."

Under Australian Consumer Law, products must be of "acceptable quality," safe, and fit for purpose. A fridge that causes slipping hazards and grows mold fails all three.

I need this escalated to someone with the authority to resolve this immediately before someone gets hurt, or my next steps are formal complaints to the ACCC and Consumer and Business Services (CBS).

Case/Ticket Number: CNP260629717063

Our $3,500 fridge began to fail after 2 years. LG customer support is unresponsive. We currently have 3x LG TVs, the fridge - but I won't be buying another product from them. About to raise issue with ACCC as LG don't provide statutory customer care. Avoid.

Bought the washer dryer and it’s terrible has burnt myself and family member when removing clothes, has ruined my clothes and customer service sent one email back and then never replied to my other emails. Absolutely terrible customer service and if I could give 0 stars I would!

I purchased the LG 34U530A-W monitor back in May 2026, specifically looking to create a clean, minimalist workspace. LG heavily markets this model as a "single-cable solution" and uses prominent lifestyle photos on their website showing a laptop running off just one cord. Unfortunately, this is a massive marketing trap. In reality, the USB-C port… Read more

does not output enough power to charge a standard laptop. When I plugged in my 16-inch MacBook Pro, it wouldn't charge at all. To actually use the monitor, you are forced to ruin your clean desk setup by plugging in your bulky, separate Apple power brick anyway. This completely defeats the advertised purpose of a "one-cable" solution.

On top of the power issue, the screen resolution is quite disappointing for professional use. If you work with a lot of data, text and numbers in spreadsheets look noticeably fuzzy and lack sharpness, which causes bad eye strain after a few hours.I have been actively engaging with LG’s customer care team since early May to reject the product and get a refund for false advertising.

They have dragged the process are currently hiding behind technical fine print instead of taking responsibility for their misleading marketing.

Save yourself the absolute headache and look elsewhere if you want a sharp image and a true, clean, single-cable workspace. I have now had to escalate this matter to the tribunal to get a resolution.