LG Australia

Decades ive been a loyal customer, my home is currently filled with multiple top of the range LG products, a majority 5-9 star, 2 weeks now I've sat without a washing machine, that has flooded my house and damaged floorboards, 2 weeks of being unable to wash my clothes or bedding or work gear... If it is not fixed / replaced by weeks end, I am… Read more

personally going to express deliver the machine through the front door of your Melbourne site....

Worst customer service i have ever encountered,, legitimately!!! Will never ever buy a product again.

Pay the little extra and go Bosch. They have no regard for their long term customers. I bought a dishwasher 3 years ago that is now not working properly and not heating up, only to be told by them they can't do anything about it. I provided model and serial number and they refused any service requesting purchase documents, when they well and… Read more

truely know by law (Australia) that is not a requirement. And again by law, a mid range dishwasher should last more than 3 years. Very poor customer service, I regret my recent LG purchase and will never buy LG again.

Purchased Microwave 29/09/2023 from a reputable large online retailer. Without me realising it the internal lamp did not work and it was not until a friend said there is alight and need to get it fixed. After a lot of mucking round with LG they… Read more

eventually fixed under warranty in January 2025. then the display time unit dropped some legs on the numbers (hard to read). Called LG and tried to get a service done- no luck but I knew the service agent. Went online three times and entered all the data including adding more details under my registration that I knew I entered before. On the three occasions the LG system fell over at the step. I gave up and went the online chat. No better as they kept asking for information they already had. I will just resign my self to going to the service agent. Overall a poor experience both in customer support and poor product quality. I will never purchase another LG product and will never recommend them

I would leave -5 star if I can. Used to be a great company with great product, now the word "rubbish" will yell "that's rubbish!" if we say "LG support is rubbish". Bought a LG fridge 6 months ago. It started making weird noise (grinding and… Read more

gulping noise. This one doesn't have icemaker or water dispenser) intermittently and stored veggies in top part (not freezer) sometimes gets icy and mushy.First correspondence, support staff asked to record a sound and send it back via email. Never received an email, had to chase up via support to get the email. Then the first case got closed as I wasn't able to record a noise or prepare the "evidence" that veggies are icy and mushy. For couple months after that it kept making noise and got tired of throwing away veggies, contacted then opened a case again. This time I had spoken with more than 3 different staff and described our situation. Every time their reply was "If technician visits and finds no issue, then you'll have to pay". Then I asked what if this technician visits and the fridge doesn't make the noise? Also how are we to show this technician the veggies are icy and mushy? Then they asked for a video clip and it was another fiasco. Sent the video file, they said it is too long and can't accept the google drive link due to a security reasons. Sent the split files, they replied without listening the noise "video is recorded too close to the fridge. We need to see the entire fridge, 2-3 meters away" After all that I did not receive any reply. Only text message saying to expect a call from LG then the very next day another text message followed "your case is closed. if you want to re-open, call us again"

I understand the support people are just doing their job, but this sounds a lot like the tactics to make the customer not to go through the warranty service by saying "if no issue, you pay more" For the brand new product and which reported the issue from the very first week, this almost seems that the warranty does not exist. I DO NOT RECOMMEND BUYING LG PRODUCTS.

L G Washer/Dryer durability is very limited – After 6 years of very light use this product failed. The embedded fuse in the main circuit board blew rendering the whole machine unusable. LG were not interested and said that they only have a 2 year warranty on parts. There are quite a few… Read more

posts about this problem with LG Washing Machines.

This is last time I will ever buy an LG product. Simple as that!

We also have 2 large LG flat screen TVs, 1 of the 2 has been problematical just after the warranty ran out.

Out of 2 year warranty means EXACTLY that with LG

Customer Service department.

I purchase a Fridge recently. I got an Issue and contact the services support online. For my opinion they doing good job. very professional and quickly problem sole. only the waiting time is a bit long. Happy customer ! Show details

Nancy, at Retravision O'Connor, was a fantastic helper. She knew the respective TVs, and talked in an easy-to-understand way to this elderly customer. She checked details online, to find availability, and knew all the current offers immediately. I am now enjoying my new LG 48" OLED TV, installed very efficiently by Chris Holland, as Nancy recommended. Show details

Great customer service – It was a great washing machine. I bought it for the 9kg load capacity, great power and water economy and home WiFi connectivity. Purchased in February 2019 for $950 from Harvey Norman. September 2024; so just over 5 years old, and the main bearing failed in the drum - only guessing, as no repairman was available in the area, but googled the… Read more

symptoms: loud noise when spinning, and a grinding noise when moving the empty drum by hand. WHY AM I STILL GIVING IT 5 STARS? Because after contacting LG Electronics Australia, and sending them a video of above mentioned noises; they refunded the FULL PURCHASE PRICE! They were polite, easy to deal with, no waiting on hold for hours, if I missed the call they left a message and sent a text. Full disclosure: I live in a regional town and LG had no repairman in this area. All I had to do was to deliver the machine back to the store it was purchased from.

BUYER BEWARE - LG are essentially absent in Australia. They do not respond to customer service issues, and even do not respond to the ACCC and NSW Fair Trading after I had to get them involved. The A/C unit we had installed never worked properly from the day it was installed, and despite multiple follow-ups, emails, calls, and then involvement by… Read more

the regulatory bodies - we could get no response from LG. An independent AC specialist has diagnosed that the unit is faulty, and cannot be repaired.

LG are the essentially a scam operation in Australia and should be avoided at all costs!

Bought LG tv, the screen shititself just 2 yrs ago, free replacement, yeh, Now the tv is a fail, sound only, and talking to these people to try and get a service tec to see if it can be repaired or throw away is imposable, been talking with these people 2 weeks before Easter, I told them I do not have sales recept from good guys, every time I… Read more

speak with them( 5 times now) and via email I don't have that. NEVER AGAIN buy LG anything, while your SAMSUNG will last 10 yrs or more, lucky to get 3 years from a lg tv. They have been suplied with mode and serial number, they should be able to see they replaced the screen 2 yrs ago, but NO, they must use LG computers that fail to.

If you’re considering buying an LG fridge — especially for the “knock knock” feature or the craft ice maker — please read this first. I have been dealing with LG for over a year trying to get my fridge repaired after experiencing issues a few weeks after purchasing it. The experience has been nothing short of exhausting, frustrating, and… Read more

unacceptable.

After months of back‑and‑forth, LG sent yet another technician, but this time only for an "assessment", not a repair. That was more than two weeks ago, and I still haven’t heard a single word from LG. The technician told me directly that the fridge was most likely suffering from an internal wiring issue and that he could not repair it.

This has become the standard with LG: No follow‑up. No communication. No resolution.

To make matters worse, since that visit, the craft ice maker has also stopped working. The irony is painful — the only reasons we bought this fridge were the “knock knock” door and the craft ice maker. Both features are now broken.

When I called LG customer care again to report the new fault and ask for an update, the representative read out the technician’s notes from their system — and those notes clearly stated the fridge was irreparable. Naturally, I asked when I would receive a refund or replacement.

Her answer? She “couldn’t say,” because the technician “hadn’t submitted his official report.”

When I pointed out that she had literally just read his report to me, she said that even though the technician wrote it, it wasn’t considered “official.” I asked how long this would take. She said one or two days.

A week passed. No call. No update. Nothing.

I called again and was told the exact same story — still waiting for the “official” report, even though the technician had already entered his findings into their system. When I asked why they couldn’t simply call the technician, I was told "they don’t have his number". It is almost unbelievable that LG do not have their own technician's phone number.!!!

This entire situation has dragged on for a full year. I have been patient. I have given LG every opportunity to fix this. Instead, I’ve been met with delays, contradictions, and complete lack of accountability.

At this point, I’ve had enough. I will be posting this experience on every major review platform and social media channel, as well as lodging an official complaint with ACCC so other customers know exactly what they’re getting into.

LG products may look premium, but the support behind them is anything but. If you value reliability, honesty, or basic customer service, think twice before buying LG.

I bought a fridge from LG, the cooling failed after 3 years. Then the nightmare started, they have been so difficult to deal with, I've honestly never experienced worse customer service in my life. It's been nearly 3 months now, and I am still with a broken fridge. They sent someone to repair it twice, but it's still failing, now I've been waiting… Read more

for 8 weeks since the last repair for them to give me an update on what happens next. They also refused to reimburse me for all my food that failed, their 'policy' is to only reimburse people for 30% of the food lost. I wish I had checked reviews of LG online before buying any of their products. Please do yourself a favour DO NOT BUY LG PRODUCTS! Terrible company.

Purchased a LG Range hood direct from LG website not realising it was a wall one instead of an island one. Sat unopened in the box for a week until my electrician came over to install it. Upon opening the box, without removing the unit, he had called out that this won't fit. So i called the LG customer service and Leo quickly referred me to the… Read more

T&C's and called out that there is no refunds for an incorrect purchase but asked me to send an email with my desired outcome and it will be reviewed by someone more senior and i would get a response Monday morning. Yeah right. The following Friday i call the LG customer support and remind them i was supposed to get a response 5 days ago by Leo. The lady said i will follow up and get Leo to respond. Not even 3min after i had gotten off the phone, Leo responded declining my request for a refund. My LG TV will be removed from the wall as i don't want to have anything to do with this garbage brand with garbage customer service. Plenty of other better brands in an over flooded market. Don't bother with LG. Look elsewhere

Worst customer service ever. Called through Harvey Norman for a leaking dryer and was told I’d hear from someone within 48hrs, waited 2 days still nothing called back to Harvey Norman and was given their direct number. Previously, I had a couple of issues reported through to Harvey Norman and received a call from the technicians themselves about… Read more

coming in, straight and simple. This time around, spent 30 frustrating mins on the phone as they couldn’t find the job, had to start all over, questions after questions when all I wanted to was to come out and in the end was still told that they’d need to check whether or not it would go repair whilst it’s still under warranty. Called back to Harvey Norman and they found out they changed the way they reported things and wasn’t notified so the person had to log the job again. Missed a phone call this morning, called back, person I spoke to had no idea why I got the callback then they chatted to another team then was told they’d book the date with me and would receive a call within 2-3 business days!!! I said no I’m not going to wait that long when they’ve already tried to call me and when she checked again the person who called me earlier was on a “break” it’s been over an hour and I still haven’t received a call back. I don’t understand why it takes so long just to get someone out! So ridiculous!!

LG has offloaded their service to bot chats and live chats (it is not these peoples fault) but LG has decided to have the customer do all the work with no responsibility to them. After 2 hours on live chat - 3 conversations, being asked to photograph the appliance, run it and video it, they then give a service providers contact but say all cost… Read more

to us IF IT IS NOT a manufacturing fault. After 2 hours of videoing and having to run the washing machine and multiple questions. We will not being purchasing LG products again because of their service.

My 3 year old lg fridge started making weird noises and then started to get so hot in certain sections that I switched it off for safety reasons. I contacted lg through live chat which turned out to be the worst experience of my life. Sitting there typing for 1!hr with question after question. In the end they gave me the number of a private… Read more

contractor to repair this fridge. I will never by a lg product ever again. So I cancelled the private contracter and I throwing the fridge in the bin. Lg absolutely useless costumer service.!

I purchased this 42-inch “top of the range” TV expecting a premium experience, but it’s been disappointing. The remote has no mute button, which is a baffling omission. One of the built-in apps I use regularly also keeps disappearing from the main menu, forcing me to repeatedly search for it or reorganise the interface. Overall, the TV is very… Read more

ordinary. The picture and sound are fine but nothing exceptional, and the experience doesn’t justify the “top of the range” label or price. **************** Following up on this review — LG actually reached out to me and asked that I call their customer care team to discuss the issue.

I did exactly that. After calling the support number, I was transferred to someone named I**n who was supposedly my case manager. Unfortunately, when I finally spoke with I**n, he had no idea who I was or why I had been transferred to him.

I then spent about five minutes explaining the entire situation again from the beginning, only to be placed on hold for more than 20 minutes. At that point it became pretty clear that I**n had no real intention (or ability) to help resolve the issue, so I eventually gave up and ended the call.

Moral of the story: Being asked to “call customer care” after leaving a review sounds good in theory, but in my experience it just led to more wasted time and frustration without any actual resolution.

I bought an LG washer dryer combo from Harvey Norman. Five months later, it broke down and I contacted customer service for a solution. It was the worst customer service I have ever experienced, with rude phone operators and no time given for the technician’s visit. The technician only calls 30 minutes before arriving and did not fix the issue… Read more

at all. The machine broke down again two days later after being repaired.

Getting a store credit was nothing but a nightmare. Stay away from LG, it is one of the worst companies to deal with.

The worst company ever. I will never purchase LG again. My washing machine was leaking. It was still under Warranty when they came out to have a look all they could say was your Warranty is voided and the reason why it’s leaking is because too much detergent is being used. What a load of crap it’s only 16 months old. They don’t even get back to fair trading that’s how useless the customer service centre is. Don’t buy Lg !!!

I am very disappointed with my LG fridge and the warranty service. The compressor was advertised as having a 10-year warranty, so when my fridge stopped working due to a compressor issue, I contacted LG for support. They gave me a local technician’s contact, and the compressor was replaced — but I was charged $560 just for labour and call-out… Read more

fees.

Only after the repair did LG tell me that the warranty covers parts only, not labour. This was never clearly explained when I purchased the fridge. As a customer, I assumed a compressor warranty meant the repair would be covered. I am not a technician — what is the use of giving a free part if customers must pay large labour costs to actually fix the fridge?

This feels misleading and very disappointing. LG should clearly explain warranty conditions upfront and take responsibility for full repairs on major components like compressors. Poor transparency and frustrating customer service.

LG Front Load Washing Machine WV9-1412W - Door Seal Gasket split and technician claims that the split was caused by a foreign object but can't confirm the foreign object that may have caused the rubber gasket to split and insisted that it was out fault. The washing machine is only 18 months old and we ensure everything is taken out of items before… Read more

being placed in the washing machine. He did not want to listen to us and stated it's not a manufacturing fault so you will need to pay $304.00 for a replacement of the rubber Door Seal Gasket. It's poor customer service for an item under warranty to be brushed off as the Consumers fault.

Our microwave requires warranty service and they dont offer inhouse service. They expect me to drop it off at a "security and electronics" shop an hour away. Terrible service, try another brand !

Unable to understand call and long pauses. After getting all my details across an extremely long pause and they hung up on me. I called LG back and a robot told me that I had already called and that the consultant was on another call. Told me I have to wait for her to call me back. She has not called me back.

I wish I’d done a quick search on LG store reviews first. I ordered LG’s latest microwave from their official online store because I rely on it for daily meals. The unit was shipped two days late, and the carrier, DHL Supply Chain Pty Ltd, “attempted” delivery when no one was home — so I received the microwave six days after ordering. Yes, one of… Read more

those days was a weekend, but in 2026 this is still slow. I live in a metropolitan area; Amazon usually delivers same‑day or next‑day, and other appliance retailers I’ve used deliver large items the next day.

To make matters worse, the box arrived opened and damaged. Inside was an old shipping label with the previous buyer’s details — folded and tossed in the box like a receipt from a bad magic trick.

Customer service was a masterclass in avoidance. Phone support was useless. Live chat cheerfully cut me off and redirected me to email. I emailed immediately; an operator asked for photos, I sent them, and received an acknowledgement — then silence. After following up, I was told my case was marked “urgent,” and then another six days passed with no update.

I finally demanded a full refund and insisted LG arrange pickup, or I would request a chargeback and report the matter to the ACCC.

This was the worst online shopping experience I’ve had in two decades. LG may make decent products, but after this I’ll be steering clear of anything with their logo for a long time.