Reviewer Photos & Videos
LG tv died but fantastic customer service and replacement outside of warranty period
I purchased an LG UHD 60inch TV 19 months ago which suddenly stopped working a fortnight ago. LG provided us with full payment for a replacement in a quick manner. Great service and I couldn't sing their praises more. While the TV should have lasted longer, knowing this kind of support exists (even outside of warranty periods) is reassuring in their brand. Thanks LG
Excellent customer care experience
There are a lot of negative reviews here. Obviously the modern consumer economy often disappoints us with unreliable technology – relative to price. This is a byproduct of our societies insatiable urge for bigger, better, louder, faster, smarter. And it is systemic across the industry, not just particular brands.
Recently I experienced a television failure, and was absolutely delighted by the level of customer service and I received by LGE Australia. I have since purchased numerous LG products and suggest that anyone having issues take them up with LGE Australia in the hope that you will be pleasantly surprised as I was.
Do not buy this 'Washing' Machine!
I wrote a review on the 28/7 about the LG WTG7520 Washing Machine purchased from the Good Guys Northland Homemaker Centre on the 26 Nov. 2019, and spoke about its deficiencies.
Well, yesterday I received a call from LG at 5.40 pm by some random person droning on about 'what detergent I use, and that I'm not doing it right, bla bla bla' and not even attempting to placate me with a solution. It was a heated conversation and I finally asked that he email me a resolution and wait for my response, only because I didn't have proof of the actual ph...one call. Bottom line, I purchased a defective LG Washing Machine from Good Guys Northland homemaker centre for $ 729.00, which is still under warranty (lol), and I have had no help or care from either LG and Good Guys. Bad product and bad retailer.............. P.S. I have attached photos..
After been in contact with Alicia from the LG team , they organized a technician to come out . Waited for the part and he came yesterday and all good . Thanks Alicia much appreciated.
LG needs to make your team first contact in Australia not some overseas call center games where you get thrown off a cliff .
LG Fridge French doors
Disappointed in LG fridge that we brought. The freezer doesn't freeze anymore due to some kind of leak. Its not under warranty. Paid $165 to get an LG tech come and diagnose the issue. Due to the leak, they have to transport to another factory to find out where it is coming from and repair the issue. The quote to do this was $1600 way more then we paid for the fridge. So basically we have to purchase a complete new one. I'm not sure I would go back to LG I thought they were good quality
OLED lemon tv and crap costumer service
after 2,5 years my tv set have discoloured screen and green line on bottom of screen and after seven calls to Lg and promise service technician will call me , nothing happen
I filed and issue with my fridge with lg. I complained about rust on the door of the fridge. I sent photos and apparently they were able to tell it was not a manufacturer warranty issue. They said I let the water dispenser area get wet. We clean our fridge regularly. This fridge was $3500 and still in warranty, less than 2 years old.
Great customer service
I purchased a LG fridge last month, arrived and looking good. On the second day of using this fridge, a piece of frozen meat slipped down while the bottom drawer was open. The rock hard meat broke the drawer. I emailed LG customer service team to explain the situation and asked where to get replacement, they just sent me a replacement drawer with no charge! Delighted! Thank you!
I had a problem with my LG fridge/freezer, while I originally only give customer service only 1 star, I give LGA social media 5 stars, once they become involved my complaint was rectified within 24 hours. Thank you LGA Social Media
- Verified customer
K40 is good quality....
..especially the camera. However the headphone cable was missing from the retail box and LG Australia never replaced it even after contacting them several times - not such a great service!
- Verified customer
More success talking to a robot
Have an LG phone (Nexus 5X) that bricked itself (stuck in bootloop). Google support told me due to hardware issue I should contact LG support (after reviewing all case details). So I called LG and was talking to someone that sounded human but didn't seem act like one. I got told that if this an overseas device and I need to talk to Google Support (who had sent me to LG!). After insisting that I won't be bounced back I get told something like "may need to pay for it" - which clearly I won't, this is an acknowledged hardware issue that is widespr...ead with these devices and well known, but the support person didn't care. He then proceeded to take my name and I mentioned that I purchased this phone from a friend and he then told me that warranty is not transferable and that I have no warranty claim. I got then told that I should check the website for the T&Cs for warranty and at that point I ended the conversation. LG produced a faulty device and their support can't even be approached to the point where they start thinking about the particular problem you are having. Using "non-transferable warranty" as an out when that makes ZERO DIFFERENCE if you produce bad hardware is even worse, no matter the "policy on the website". I have purchased many LG products in the past and they were always good value for money but with a support like this I will not purchase their products again. Many companies around the globe have done significant work to improve customer support. LG is not one of them. An amendment to this review: After much pressure they finally agreed to repair the device free of charge. I am upping it to two stars because I finally received a repaired device back. However, a customer should not have to fight for this.
- Verified customer
LG stick vacuum Cord Zero P9
Terrible from the start. Battery life and suction shocking. Sent it in twice both times they said nothing wrong and sent back and same issue battery died within 5 minutes. I went into Harvey Norman Bondi Junction and was going to buy a Dyson. The salesman convinced me to buy the LG- BIG MISTAKE
UPDATED - Poor customer service - forced to accept a service company that damaged our last product and our house
UPDATE: I was contacted by the representatives who monitor the reviews and they were able to arrange an alternative service centre to complete the hose repair/change. They should be attending early next week. I am very relieved to be able to update my review and increase the number of stars.
I have a 3 week old washing machine that needs a hose replaced. I contacted support and was given the contact details of a service company that was used by the brand I previously had. The service centre caused major damage to my last washing mach...
Terrible Product, Worst Customer Service
I will never buy any LG product ever again. Terrible product, worst customer service. I have backlight bleeds on my TV, contacted them and said this is within tolerance and I just have to accept it. I guess they have very low quality control. I expected more from a Tier 1 company. Do yourself a favor and stay away from LG.
- Verified customer
garbage lg go samsung anyday just look at there reviews they are a joke clearly
lg is absolute garbage guys please go other brand over lg i have had a terrible experience with them from operators hanging up on me managers not calling back,even an operator saying she was a manager and later finding out she wasn't, my 1800 oled tv takes nearly ten seconds to turn on which for this price is really unprofessional to have it equipped with such an underpowered processor like this. The tv jumps back 5 seconds when fast forwarding and rewinding, had motherboard replaced and after 2 months of me constantly ringing them due to not g...etting called back they said that's just the way this tv is as its doing it on my end, to which i replied you should not be releasing bad quality products like this, i brought a samsung tv same price and it works perfectly in every way hope people who read this will take my advice go samsung any day when it comes to tv's, qled samsungs technology is better than lg's oled. never again lg. If anyone doesn't believe me all you have to do is type in lg product review to see there 1.2 out of 5 stars from nearly 500 people........ say's it all right there check mate lg..
Refused to fix our TV when we aren't at fault
LG are refusing to fix our oled TV. There is dust like discolouration behind the glass. We noticed 6 months after purchasing just before we tried to clean iwth a microfibre. They're now saying that it is not a manufacturer's fault and that we have caused the issue.
This is after they sent out technicians who had never seen this issue and even tried to clean the tv the same way as we did.
Horrible customer service, unhelpful, never have the correct information at hand.
Never ever buy anything from this heap of crap company!!!!!!
Payed a fortune for a 65" LG 4k smart tv.
It's a worthless piece of junk like the LG fridge and washing machine we own.
Complete and utter crap!!!
Never buy from this company!!!!
Disgusting customer service
We purchased an LG fridge freezer in June 2018, costing almost $2000. In May 2020, the fridge began making a a very loud and disruptive vibration noise. We followed the LG repair process and this has not fixed the problem. LG case manager "John" refuses to replace the fridge, even though it can't be repaired yet it is still under warranty. John told me that the technician report said it's been fixed to manufacturers specifications. This is not true and the technician told us that LG never replace an item because it comes out of a different...budget and so they are made to try and repair each time. LG have since ignored my follow-up emails and I have had to chase John each time. They are still refusing to replace the fridge. I have now referred this matter to the ACCC. 02.07.20 - since I published this comment, an LG representative messaged me privately. LG are still not willing to offer a replacement and want to send out the same technician, to write the same report, for a THIRD time! Not only is there no rationale for this, it is highly inappropriate to expect us to allow people into our home (unnecessarily) during this pandemic. The vibration noise from our fridge is measuring 50-60 decibels and can be heard throughout the length of our home. We now regret ever purchasing an LG product and will ensure we do not make the same mistake in future.
Buyer Beware Worst Customer Service Ever
I brought a washing machine on 30/11/19 and only lasted 8 weeks before the seal was damaged, the washing machine is faulty it pushes clothes into the seal where they get caught / tied up in the seal hence damaging the seal (not an expert but I would guess there is something wrong with the drum). The machine also doesn’t spin out anymore, after numerous phone calls to LG I have figured out that they have written the book on excuses for not honouring manufacturers warranty it has been a fight and up hill battle dealing with the incompetence and j...ust general rude uncaring excuse making idiots (they told me this is how the machine should work, being a family of 6 I have completed enough loads of washing in my life time to know that 1. Clothes should be tied up in the seal to the point where you have to untangle them to get them out (it’s a talented washing machine as it can jam half a sheet into its door seal) and 2. When a load of washing is completed you should have to ring it out by hand. If I can recommend anything to anyone it would be to stay as far away from a LG product as possible. Save yourself the heart ache of having to deal with there service department. LG washing machine purchase worst decision i have ever made The LG service rep for our area is Kym he treats LG customers like rubbish Please contact me if you want to lodges ACA story to expose the poor service and poor quality products
Questions & Answers
I bought an oled55c9 at Myer, it was a demo model, it has burn in mark. I contacted LG and was told they can’t do anything and myer is telling me to get it fixed by LG ... I feel like an american turkey during thanksgiving and got stuffed, can you please help?
I am after a lg 32ld350 remote control. Serieal no. 006indpis363. Could you help me? W. Coveney. Wc785880@gmail.Com
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