LG Australia

GF-V700MBLC LG Fridge "ICE - Bad smell" The fridge itself is lovely and spacious, but one of the main reasons we chose this model was its ability to produce standard ICE cubes and CRAFT ICE balls. Living in the tropics, having a reliable supply of ice is important to us. Unfortunately, the ice produced by both the fridge and freezer has an… Read more

extremely "unpleasant, pungent smell", making it unusable. We arranged a warranty service and were told the issue was our water supply.

However, we have an older LG fridge connected to the exact same water pipe, and it produces perfectly clean, odour-free ice.

I have contacted LG on three separate occasions and uploaded photographs, as requested, showing dirty ice and brown marks throughout the ice tray removed by the warranty technician. Despite this evidence, no satisfactory explanation or resolution has been provided.

To make matters worse, LG offered the option of a second warranty inspection, but only at our expense. I find this completely unreasonable.

The fridge is still under warranty, and I believe LG should investigate the problem at its own cost rather than expect customers to pay extra to pursue an unresolved issue.

A simple online search reveals other customers reporting the very same issue.

I feel LG needs to take these complaints seriously and investigate whether there is an underlying fault within the fridge's internal water lines or ice-making system, rather than continuing to blame the household water supply without adequately addressing the evidence.

The entire experience has been incredibly frustrating. I feel LG's customer service is following a checklist rather than genuinely listening to customers, investigating their concerns, and taking responsibility for potential product faults.

I am extremely disappointed with both the product and LG's customer service.

The ice-making function was a major factor in our purchasing decision, yet it has failed to meet expectations, and LG has been unwilling to provide a satisfactory resolution.

My advice to anyone considering purchasing this fridge is to do your research first, particularly if you live in the tropics and rely on a regular supply of ice.

A fridge may look great, but that means very little if the ice it produces smells awful and the manufacturer fails to stand behind its product when problems arise.

Cleansing clothes. Nothing exceptional. Cannot advance cycle. Cycle selection, like many brands, lacks provision for user decision making. ie pick your Cycle press and go. Major issue with early onset of rust emanating from behind the control panel . Visibfrom the exterior after 24 months. Reported to Harvey Norman. No response, wall of silence treatment hoping that the customer goes away.

Be warned they don’t last and that’s built in planned obsolescence. My just under 5yold 65”CX, that still looked amazing in every way, just decided to not turn on after a few months of symptoms indicating a faulty power supply unit or main board. Just have a google of “lg oled PSU” and see how common it is. I may try to repair it but as OLEDs… Read more

are by far the best looking TVs, I’ve just ordered a new one on sale with 5y warranty, sucker for punishment it seems haha.

LG did state that extend the warranty past 1year by 600 days?? (Can’t remember the exact number) due to Australian consumer law stating items of value must last “a reasonable length of time”. 5 years for a $3-4k tv is crap when cheap asses LED last for ever. Even crapper when the most important thing, the panel, seems to still be flawless but cheap parts designed to fail, fail.

Update. After contacting the ACCC and putting a formal complaint into LG they agreed to repair. Replaced both boards and the panel so basically a new tv. Remember to stand up for your consumer law rights!

I still haven’t received a response. I guess I’ll have to contact Fair Trading instead. LG is truly a disgraceful company that treats its customers terribly.

The process of getting from my first service call to having the technician (James) standing in my laundry was appalling. After the 2nd breakdown, I was without the use of my washing machine for 25 days. I was the customer, the machine was faulty, and yet I was the one having to continually chase LG to get it resolved. Once James became involved,… Read more

the experience was exceptional. He restored a great deal of the confidence in LG that your customer-service process had taken away. If LG are genuinely looking to improve the customer experience, I’d look very closely at everything that happens between the customer’s first warranty contact and the technician arriving—because James wasn’t the problem. Getting to James was the problem and a HUGE problem at that.

LG BC1607T4BG 60cm induction cooktop warranty....very disappointed to have my warrenty knocked back. Have a 12cm long cut in my glass cooktop after 3 months of being installed only to be told its due to owner misuse. Surely the glass shouldnt mark like that !!! Also out of pocket $175 for one of their repairers to do a service assessment. Show details

### VERY POOR CUSTOMER SERVICE ### RUST FORMING BETWEEN THE JOINT LINE OF THE TOP ELECTRONIC SECTION TO THE REST OF THE SPIN BOWL LOWER SECTION OF MACHINE - FORMING FROM INSIDE OF CABINET TO OUTSIDE -- LG top loader WTG1034WF 10kg washing machine " csau.support " ADVICE ORIGINALLY TO CASU LG SUPPORT VIA EMAIL ON 20 Jun 2026, 13:36 QUOTE: "… Read more

Hi, Washing machine despatched via DHL on 12/09/2023 from LG 679 Curtain Ave. Pinkenba.

I am very disappointed to find rust forming at the cabinet joint line on the L/H/S of my LG top loader WTG1034WF 10kg washing machine.

When I purchased this washing machine from the LG Online Store rust was not an issue on my mind for LG produced items designed to work in a “wet”environment.

After each use of the washing machine it was wiped down with a moist wrung out microfibre cloth which was rinsed and wrung dry before each use with clean tap water to ensure longevity of the outer paint finish.

As with all my appliances and house items, I am very fastidious as to keeping items "as in new condition" for as long as possible.

This rust repair warranty claim is justified should you, LG, state otherwise, as by the Australian Competition and Consumer Commission (ACCC) a product purchase price of $990.00 can dictate the length of a warranty cover to over 5 years. Images Attached. I have tried SEVEN times to contact you via your online email site but after filling out the form the emails were rejected by your system with the answer "TRY AGAIN"???? "

END OF QUOTE

My last contact with L.G. customer service on the 27th July 2026 with Messrs. A....A..... after many messages 'too and fro' with no meaningfully resolution and stated the following :- Quote" I am at a loss to understand your L.G.s Electronics [A....S....] response via SMS mobile phone message on 25th July @ 6.46p.m. Saturday regarding how we clean & use this washing machine which was followed up by a sms message on Sunday 26th July @ 3.00 pm from someone [ ? not listed by L.G.] or not in L.G. stating that they had tried to contact us via SMS and mobile phone calls to resolve this issue BUT then advised that the case was CLOSED and we need to contact them to re-open this case. [These SMS messages were "No reply" by L.G. Customer Service ??] We have never received any mobile phone calls from L.G. in regard to this rust issue ONLY SMS messages that are NON REPLYABLE!! Why haven't all of my attached emails been forwarded to cover this case as I have been asked for further information as to images of the rust and a copy of the compliance lable etc which was advised in my initial email advice to you on the 20th June 2026. Please urgently answer this email and help as the rust is not an acceptable problem."End of Quote"

ONLY TIME WILL TELL IF THIS RUST ISSUE IS RESOLVED WITH THIS L.G. CUSTOMER SERVICE WARRANTY CLAIM.

Super bad rips all of our clothes and it’s faulty

Honestly, LG should be ashamed of how they handled this. My fridge is only 6-7 years old and the ice maker fell apart — actual pieces of broken plastic ended up in my ice, which I then found in my mouth. A genuine safety hazard, and LG could not have cared less. Then came a full month of being messed around. Different reps every time, endless… Read more

promises that a technician would call me back — never happened. Then I was told I needed the original invoice, which I no longer had after all these years. Fine, they said, don't worry, we'll chase up the retailer ourselves. Today, after being left on hold for almost two hours for absolutely nothing, I was told — surprise — that I'd have to track down the invoice myself after all. I also spoke with a supervisor by the name of Paul who was extremely unhelpful and could not care less about helping me with arranging someone to come out and repair it. He was etremely arrogant and provided no sipport. I guess this is what happens when companies such as LG decide to outsource their customer service centres overseas. LG you might wish to consider employing staff that wish to help your customers. I will never buy an LG product again and I will also ensure that nobody I know buys LG either. A complete waste of a month, zero accountability, zero urgency, and a product that's shedding plastic into waterbottles. . Appalling. Avoid LG if you actually expect support after you buy.

LG is the worst. I bought washing machine, got rusty in a year. dishwasher is broken after just over a year, I was asking the customer service to send someone to fix it as it’s under warranty. Can you believe it took me over an hour with them on the chat and they asked me to send a video. finally they said they received the video and heard the… Read more

noise from the machine and they said they will send a technician to come to fix and also said if they found it’s not a valid manufacture fault and I need to pay for it. Terrible service and terrible products. LG products are terrible and customer service is even worse.

I purchased a wash tower (WWT-1210MBK) back in October 2025 which I only started using in January 2026. Noticed a very small leak from the bottom of the front door. Cleaned the seal, the food and checked for damaged. Lodged a ticket with customer service and the have determined from one photo showing the entire seal there is a chip and not there… Read more

problem. The “chip” in question is a dip manufactured into the seal but as they have “validated” the issue as not a manufacturing fault, I now have to pay to have someone attend, inspect and provide a report to say it is a manufacturing fault and the. Seek reimbursement. Absolute disgusting service.

that is absolute rubbish you sold me a faulty tv with a faulty screen which you can clearly see in the evidence from the photos I have sent in I will continue to fight this as this is absolutely outrageous and unacceptable to sell and charge someone with such lack of quality and poor customer service i would have expected more from a big brand… Read more

company such as LG i have been fighting with them for the past 5 months and they continue to tell me there is no fault and that the screen is up the LG standards

one of many poor responses LG response Date : 14-05-2026

Dear

Thank you for your response.

We understand your concerns regarding the display quality of your 86-inch LG NanoCell TV when viewing dark scenes. To clarify the current status of your case, we have reviewed the service report provided by our technician.

According to the report, there was no fault found on the television

Terrible customer service. I recently purchased the latest washer and dryer combo and within only a few weeks the washer began making an abnormal vibration noise. The vibration is so severe during certain spin cycles that our bed rocks and cupboards shake throughout the house. I have now been waiting over 4 weeks just to have the machine… Read more

assessed, with still no resolution or even a confirmed inspection date. Instead of helping resolve the issue, the “customer support” team seemed more focused on warning me that I would be charged if no defect was found, despite the machine clearly not operating normally.

After agreeing to proceed regardless, communication has essentially stopped and nobody has arranged the inspection they insisted was required.

Very disappointing experience considering these appliances are marketed as premium products. At this stage I genuinely regret replacing my old Bosch washer, which never gave me a single issue.

I am writing this to warn others before they buy the LG XD3A25MB dishwasher. After normal use, the internal components have started to disintegrate, leaving a thick, black tar-like residue all over my "clean" dishes. This gunk is difficult to remove and even stains your skin (see photos). What is most disappointing is LG's response. Despite the… Read more

clear physical evidence, they produced a generic service report blaming "harsh chemicals" to avoid their obligations under the Australian Consumer Law (ACL). The proof that their "chemical" excuse is nonsense is on the outside of the machine. As seen in my photos, the external "Start" button is bubbling and peeling away. Unless dishwashing detergent is somehow jumping out and attacking the exterior panel, this is undeniably a manufacturing defect and poor-quality materials. I even took this to the tribunal, but LG successfully used their boilerplate report to block a refund. Bing Lee and LG have left me with an unsanitary, failing machine. Don't waste your money on this model; the build quality is poor and the manufacturer support is even worse. Pros: None. Cons: Leaves black residue on dishes, external buttons peel off, manufacturer avoids responsibility with generic reports.

Dead on delivery - DHL/LG delivery and installers tried to install a bent washing machine, they spoke in Indian and were very sneaky when trying to install it, thank heaven i was watching them as it was bent - there are NO phone numbers to call LG, only the DHL agents who tell you basically - we will have an investigation and send photos to LG and wait theirt reply. USELESS DONT BUY FROM LG or use DHL dishonest!

Terrible products longevity and service. Both dishwasher and fridge broke just after warranty periods lapsed. They were higher end items and should of lasted much much longer.

We finally upgraded our 10 year old Bosch dishwasher to a new unit. We were at first going to buy another, but have had a good run with some other LG appliances so we bought a LG unit. Not even 12 months in, the rinse-aid flap plastic had… Read more

deteriorated to a point where it started forming a crack and thus would also not stay shut. Contacted LG with all relevant information and was denied as this is apparently not a manufacturing defect. I work in the automotive industry and am well aware of a poor plastic when I see one. Considering the Bosch lasted over 10 years and we never had any issues with the plastic, I find this very poor on behalf of LG. At the end of the day it’s a push and release tag inside a machine that gets hundreds of heat cycles through it and obviously is not made to last… not happy!