Reviewer Photos & Videos
LG 34" Monitor - Lemon as is the service
34" monitor only 8 months old and screen is now looking cracked up.
Not dropped. Not knocked.
Worked one day not the next.
LG were extremely unhelpful and told me there was no warranty for misuse even after I sent them photo showing the pristine condition.
The agent in the online chat kept quoting cut and paste answers and would not give me a copy of the chat on completion. Bad luck for them I am capable of getting a copy at the time. It is not so hard.
If you have a warrantly claim with LG do it via chat and copy the whole chat and paste it to Word prior to closing so you have a record.
Don't buy LG products if you want to have your warranty acknowledged.
Very bad experience. I will never buy LG products again.
LG ignores repeated attempt's to claim warranty
18months ago purchased a top of the line LG washing machine. its now leaking through the main body underneath. Hoses have been inspected and confirmed ok, washing machine is faulty. After 7+ phone calls and over 2 hrs wasted trying to get LG to come and look at the washing machine. The latest I have been told as none of their third party repairers will come as I live in an apartment. LG staff never return phone calls and when I ask for a manager they repeatedly hang up me. Please consider how poor LG's support is before purchasing anything from them!
LG - rubbish, cheap washing machine. Broken after 14 months- they refuse to repair.
Would give zero if it was an option. Front seal has broken only after 14 months on our WTW1409HCW front loader/dryer and LG don’t care and won’t fix it. Paid about $1300 for the machine and now they want another $300 to replace this faulty part - criminal. Will never buy LG again, their “customer service” line is woeful. Dodgy, rubbish - extremely dissatisfied.
Absolutely appalling product and service.
Bought an LG GB-450UPLX fridge just over a year ago. Trouble from the start with drawers in the freezer rattling and fridge making noises that grew worse over time. Got to a point where it was always humming very loudly. Got a service technician to have a look and agreed unit was dodgy and too loud. His report got overturned by an LG rep and every customer service person I dealt with since has been appalling!!! They have no qualms telling you to go fight for your consumer rights. Condescending, rude and all geared to cover themselves. Zero customer service or focus as follow up on purchase. I now have an unplugged fridge and a fight on my hands to get a refund. Dodgy as. I’m going back to Electrolux!!
- Verified customer
Never buying LG again, terrible after-sales support.
I purchased a top of the line $1,800 32" computer monitor which suddenly developed a large green glow around the edges like an old CRT.
The monitor went to LG's local authorised repair centre who decided to repair the monitor rather than simply replace it.
Six weeks later I still don't have a monitor!
While I could do without the hassle of having a faulty screen, I understand these things happen, but the way LG has dealt with it is simply not acceptable.
As a side note, I have 2018 55" C8 TV which I was planning to replace with a 2020 65" C10 but no chance now.
LG Customer No Care -
On the evening of the 20th January, 2020 my daughter placed a load of washing into her LG front loader and went to bed. In the morning she discovered that there was a metal ring and the seal was tangled in her washing in her washing machine and her laundry/bathroom was flooded. She called Harvey Norman where the machine was purchased and LG to register her complaint.
She then phoned your LG Customer No Care again on:
22nd January, 2020 - 6minutes 29 seconds
22nd January, 2020 - 18 minutes 51 seconds
22nd January, 2020 - 21 minutes 52 seconds
4th February, 2020 - 1 minute
4th February, 2020 - 13minutes 2 seconds
5th February, 2020 - 12minutes 45 seconds
6th February 2020 - 54minutes 47 seconds....
Never going to buy lg again
Washing machine leaking. Under warranty. From making a claim to getting fixed was a month. if I didn't ring them nearly everyday might of been longer.
Try not doing any washin for a month with 3 autistic children.
Not bad if your expectations are based in the 1950s
Zero video outputs. Not optical, not HDMI, not Component, not RCA, not LAN, not USB,.. I bought the top of the line OLED. It has buttons for Netflix, but is happy to be half pregnant. Before I spent $12k on LG TV I had one remote. Now I’m back to four because it is a dumb terminal that has no outputs and talks to no other devices
Disgusting service Help
I purchased a brand new C9 -65"OLED TV just before Christmas, had it delivered and set it up as per instructions. I notice to picture quality was very poor so i completed a factory reset. The picture quality was still poor, the picture was ghosting, judder, blurriness and distortion. I went to the place i purchased it from and they put warranty claim in, LG contact me me and wanted to know what was happening with the TV, i explained to the the issues and all they wanted was a photo taken of the screen. I explained to them you cant tell whats h...appening with the TV by looking at a still photo, the operator told me they can tell if there is a fault by looking at the photo. So i took the photo and sent it through, a week later LG rang me back and said there is no fault with the picture guilty. Once again i told them you can not tell what is happening with the TV by looking at a picture, a someone needs to come and look at it. They said they will escalate the issues to their technical team and someone will be in contact. On the 23 January i received a text message stating a technician will be in contact within 24-48 hours. It is NOW 5 February and NO ONE has contacted me. This is a $4995 TV and LG don't care. I have now raised the matter with the ACCC and the Department of Fair Trading and i am demanding a full refund. What a disgusting and terrible company to deal with. They should be banned from selling their products in this country. I wouldn't even give LG 1 star, its more like minus 10
Worst service help
My LG refrigerator is nearly nine months old, not working, water all over floor & food will be ruined very quickly with temp in .perth 41. Phoned warranty service # & was connected in the Philippines ! 6 minutes into call, cut off. Try again, this time, 37 minutes later still no resolve.. wait 4 days for service person to call. Advice for interim.. keep lots of towels on floor, turn off Fridg & use bucket to save floor boards !!! How do I put bucket under Fridg to catch water ? Waste of time calling, still wait 4 days. By then everything ruined. Deborah
Terrible customer service, useless warranty, buy anything else but an LG product
I brought a LG twin washer which had problems right from the beginning. But now the machine is even leaking when it’s not in use. Love how customer service want you to make sure you spend more money trying to fix their products first before they send one of their technicians out.., or they might have to charge you for it. Just stay away
LG customer care centre
Do not buy LG if you want your product fixed. Have tried 4 times now to have LG Fridge warranty issue resolved. Have had to raise a case with Department of Fair Trading to make LG take action. Worst customer care experience I have ever had. Every time I called they dropped my call out after 20 minutes.
Non existent support for a new PC monitor
Early January I got an LG 32 UK550-B 4K monitor. Unfortunately, the monitor quality was extremely poor and dramatically worse than the old FHD 32" monitor I had previously. I used the chat option on LG's website to get warranty assist and was told that a tech support person would call me. Several days later I had no phone call so I emailed LG, again via their support page of their website requesting warranty assistance to get it working. I received an email several days later advising me that I would get a phone call from LG tech support. The phone call never came so the monitor was returned to the company I purchased it from. I'll never buy another LG product....
Hopeless call centre, product failures
The call centre is staffed by people who can't grasp the problem and will not elevate the issue. Tried to organise a rep to replace a new machine part that has cracked, sent photos, full details, and they said they did not have any record. Someone need to get rid of overseas call centre that bankrupt the companies and provide no customer service. CHOOSE ANOTHER BRAND!
Terrible customer service
Told over 4 weeks ago I’d have a call with in 24-48 hours to get tv repaired for the second time of having it for 3 years. Still waiting for the call or email back. Terrible service and terrible products. Would never buy lg again.
Extremely slow response
Our fridge (less than a year old) has been down for a week now and all our food has gone bad. We can't even buy any groceries because we have no idea when the fridge will be repaired/replaced. They take 48 hours to process for every single step which is unbelievable. Despite multiple calls with customer service, they are unable to do anything. Would not recommend anyone to get LG products because the company obviously does not care about their customers.
It is horrible. Both the microwave oven and the LG response
Within the Warranty period. The microwave developed three problems: Overheating ( after 3 and then other 3 minutes); occasional noise (some time like long screaming) ; and air escaping from the door. The authorised repairer could not fix it (as it turned out after on using at home) even though they said that they replaced three units. The treatment I received from LG after put in claim to have the microwave oven replaced was VERY poor to say the least. If need I can details of that treatment. The whole issue has not resolved as yet after almost three weeks. All documentation is in the hands of LG.
- Verified customer
Unethical practice, this company should not be allowed to exist in Australia
I bought a washing machine from LG through good guys tamworth on 19/12/2018. This machine is just one year old and is still covered by full warranty. Last Saturday 11/01/2020 the motor failed. The whole washing machine jumped that bad nearly left the laundry. I rang LG to organise a technician to come and give a resolution. The technician came to my place on last Monday and said it will be a major repair and there’s no good to fix it either. The technician said the whole drum fell off while it was tumbling and it was spinning at a speed of 1100...rpm pushing the dryer next to it out of place. Who knows what else is damaged inside, the technician just simply say no point trying to fix it. The technician said they had given LG the report how bad it was but LG insists to repair that piece of junk and trying to make me take it back which I would not. If the problem was only a wire or a few screws fell out, yes, I will take it back for a leap of faith but not for a major failure, that’s the heart of the machine. From that day when the machine failed, LG repeatedly said “our case manager will contact u in 48 hours”. No matter what I tried, online chat or phone, I rang 9 times today, they put me on hold for 10 minutes and the line automatically cut off. I’m not getting anywhere and I’m desperate cos I have 3 young children and each day I have a lot of washing to be done. I need someone to help me. LG is doing doggy business here. I need a new washing machine ASAP but they muck me around and I really have no one to turn to except fair training. The manager on the phone today said to me “we are happy that if you want to go to fair training, we will not take this machine back nor give u a refund.” The machine itself is an absolute joke, the motor failed in a year, for a machine $1300?! But not just that, their so-called customer care? It’s an even bigger joke. I will never ever buy anything that’s from LG. This is the last time and I regretted it very very much. Way back there if they promptly offer a replacement, I would be willing to take a leap of faith and give them another go. But after dealing with them for the last one and half weeks, no, I will never put a thought into buying anything that’s made by LG as long as I’m still alive, not even if it’s a gift. Their practice is absolutely disgusting and now I have to go through tribunal for this. It’s not about money anymore, it’s about right and wrong. What they did is so wrong and unethical. I’m glad that at least fair training has been really helpful and deal with them for me from now on. No one should go through this, LG does not care at all. Why did they even call themselves LG customer care?
LG FRIDGE and Microwave DOORs RUSTED
Fridge door rusted so bad that it fell on my sons feet.Lucky nothing broken.Fact is that the fridge is ten years old but in mylifetime I owned Kelvinator,Fisher and Paykel which were above 20 years old but no rust and nothing fell off.Contacted LG and they brushed me off citing some Australian Consumer Law.Another fact is that door was already replaced under warranty few years ago for rust.Funny thing is they clain "rustfree design",what a laugh,see photo.
Lucky my sons feet though swollen were not broken and he is ok.I taped the dor so it at l...
- Verified customer
Awful service and faulty products
I bought a LG stick vacuum 3months ago with all the bells and whistles. Water attachment broke into pieces on its 3rd use. Rang service centre, sent in pictures , proof of payment which is what they requested. I was told that they would get back to me in 48 hours. 3 weeks later I rang them to see what was going on. I was informed that it was not a manufacturers fault and they would give me the phone number of a place I can ring to buy a new part!!!! I was swayed by the sales person when I went in to buy the vacuum as I was originally buying a ...Dyson. Over $1000.00 for a vacuum that basically lasted 3months. Never again!!!! They should be ashamed of themselves with their disgraceful service and sub standard products. If I could give them a negative star I would!!!!!
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Questions & Answers
why does lg not cover the 10 year motor warrant like they advertise on washing machines..its clear the rpm is not spinning to 1400 rm no more but lg refuses a new motor to be put in..this is the lastlg product i will buy and i make sure everyone knows about lg and false advertising on inverter motor warranty
We are experiencing a similar problem with LG. It is one thing for them to say they have a 10 year warranty but we feel we have been scammed by them as it means on some electronic board they have. I think we should all take them to the Tribunal as it is not good enough. People should get a reasonable amount of use out of products they buy and LG should be building them to last and support customers with economical repairs and parts.
We are having trouble logging on to the lg after downloading android app for the wd1411sbw front load washing machine to change to other washing function. E.G. 30 minutes cold water quick wash.
Can anyone confirm that this model runs this option?
Worst bloody after sales problem solving service I have ever experienced.
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