LG Australia

Hey @LGAustralia, at what point does a major safety and health hazard become a "product failure" in your eyes? My LG fridge is actively leaking water across my floor (creating a constant slip hazard for my family), the door is rusting out, and it's now growing mold, which is a serious respiratory and health concern. I’ve tried doing the right… Read more

thing by going through your standard customer support, but I am being completely blown off. I was actually told in writing that a rusting, leaking, mold-producing fridge is "not a product failure."

Under Australian Consumer Law, products must be of "acceptable quality," safe, and fit for purpose. A fridge that causes slipping hazards and grows mold fails all three.

I need this escalated to someone with the authority to resolve this immediately before someone gets hurt, or my next steps are formal complaints to the ACCC and Consumer and Business Services (CBS).

Case/Ticket Number: CNP260629717063

Our $3,500 fridge began to fail after 2 years. LG customer support is unresponsive. We currently have 3x LG TVs, the fridge - but I won't be buying another product from them. About to raise issue with ACCC as LG don't provide statutory customer care. Avoid.

We purchased an LG Heat pump dryer model DVH9-09B from Good Guys Kotara NSW Australia on 24 September 2022. It was installed in early 2023 by my plumber, with the assistance of a carpenter who was rebuilding the laundry area. The dryer was installed… Read more

stacked on a rubber mat on top of a Bosch Washer, with the extracted water fed into a sink drain. The dryer worked well for more than two years.

Since 20 September, 2025 (so out of warranty) we have been having problems with the dryer, including it taking a very long time to dry, and erratic behaviour. We contacted LG to arrange service, but were told

“…please be advised of the following policy: For safety and liability reasons, our authorized technicians are not permitted to unstack or move appliances that are installed in a stacked configuration. It is a requirement that the dryer is unstacked and accessible prior to the technician's arrival at your home to perform the repair.”

This is strange for two reasons: first, I am 83 and don’t have easy access to labourers, nor do I know how to re-install the extracted water drain. Second, LG actively encourages stacking, at least on top of an LG washer, by supplying a stacking kit.

The result of all this is that the LG dryer does not have an effective warranty, nor can it be serviced at all by LG authorised technicians.

Our experience says that if you want a heat pump dryer to be stacked on a washer, do not buy LG. Further, in principle the retailer, Good Guys, should have warned us not to stack the dryer.

French door model fridge. Icemaker broke within the first few months and they fixed it after doing their best to blame the consumer. Within 6 years the whole ice maker door failed. Firstly it tripped the power. Then a rust blister formed at the… Read more

bottom of the door. Seems like water may be leaking inside the non serviceable door. They tried to claim this was customer damaged wthout even inspecting it, when clearly it was forming underneath the surface coating which was still smooth to touch. They sent techs out who claimed the compressor was failing. Total rubbish as everything cooled fine and as normal. That wasn't the cause proven by the fact that when they isolated the electronics to the door the fridge and freezer worked fine. Still charged a hefty fee but no repair. Ask for replacement door but not available anywhere. They claimed the door failed due to lack of customer maintenance yet at the same time claim the door is not serviceable and must be replaced, however not available. Fair trading advised this was a catastrophic failure and the onus was on LG to have the parts for at least10 years. They still refused, strangely claiming lack of maintenance but could not point out the maintenance requirements of the non serviceable door. Eventually Harvey Norman did a partial refund and were to claim that off the manufacturer. Now the month old inverter neochef microwave has failed. Wonder what magic tricks they have in store this time. Advice, don't buy their cheap garbage which is overpriced. Their concern for customers is appalling and they certainly have some pathetic logic.

I purchased a TV from Appliances Online, and the Magic remote's middle scroll button collapsed into itself, rendering it useless. I contacted LG, and they had a brand new remote sent to me via courier. Excellent service Show details

I purchase a Fridge recently. I got an Issue and contact the services support online. For my opinion they doing good job. very professional and quickly problem sole. only the waiting time is a bit long. Happy customer ! Show details

Nancy, at Retravision O'Connor, was a fantastic helper. She knew the respective TVs, and talked in an easy-to-understand way to this elderly customer. She checked details online, to find availability, and knew all the current offers immediately. I am now enjoying my new LG 48" OLED TV, installed very efficiently by Chris Holland, as Nancy recommended. Show details

Bought the washer dryer and it’s terrible has burnt myself and family member when removing clothes, has ruined my clothes and customer service sent one email back and then never replied to my other emails. Absolutely terrible customer service and if I could give 0 stars I would!

Our LG French Door fridge freezer has stopped working after 5yrs. Complained to LG, and was told it’s out of warranty. So we asked for a Goodwill gesture, after they reviewed our request, we were told, and I quote “we feel that failure after 5yrs is within line with the LG product”. I think that is disgraceful and unacceptable. So basically… Read more

telling their customers after 5yrs you can expect to pay $500+ to get it repaired. I will continue to escalate this issue.

I purchased the LG 34U530A-W monitor back in May 2026, specifically looking to create a clean, minimalist workspace. LG heavily markets this model as a "single-cable solution" and uses prominent lifestyle photos on their website showing a laptop running off just one cord. Unfortunately, this is a massive marketing trap. In reality, the USB-C port… Read more

does not output enough power to charge a standard laptop. When I plugged in my 16-inch MacBook Pro, it wouldn't charge at all. To actually use the monitor, you are forced to ruin your clean desk setup by plugging in your bulky, separate Apple power brick anyway. This completely defeats the advertised purpose of a "one-cable" solution.

On top of the power issue, the screen resolution is quite disappointing for professional use. If you work with a lot of data, text and numbers in spreadsheets look noticeably fuzzy and lack sharpness, which causes bad eye strain after a few hours.I have been actively engaging with LG’s customer care team since early May to reject the product and get a refund for false advertising.

They have dragged the process are currently hiding behind technical fine print instead of taking responsibility for their misleading marketing.

Save yourself the absolute headache and look elsewhere if you want a sharp image and a true, clean, single-cable workspace. I have now had to escalate this matter to the tribunal to get a resolution.

We bought a fridge from LG about 6 years ago. We didn't think that we would need the receipt for warranty purposes 6 years later! The fridge came with a warranty for the compressor for 10 years. The compressor failed at 6.5 years and when we contacted LG to have it repaired, they advised that the compressor could not be claimed under warranty… Read more

unless we could provide proof of purchase even though the fridge was under 10 years old and could be determined by the serial number. They still wanted the receipt! We contacted the company we bought it from, but they advised us that they only hold customer records for 5 years. So, it obviously works for LG because unless you really read their fine print and keep your receipt handy just in case which most people after several years probably don't, you cannot claim that warranty even if the part is still under warranty for the age of the fridge. I don't think after this that we will be purchasing LG products as I feel I have been robbed of what was initially promised at the time of purchase. They don't care for their customers once you have bought their products. I checked the warranty card that was with our instructions, and nowhere does it say that 'your warranty is not covered without proof of purchase'. It only states that when contacting LG please provide your name, address, model number, serial number, date of purchase and a complete description of your issue. So how can they now demand this when we were not aware of this at the time of purchase? Is this not misleading the customer? Be aware, check the other reviews. They are not great either. I wonder why.

Customer service is very poor. There isn't a difference between bot and human. Same neochef failed 3 times. Human customer service responded via email and then no response for 7 days. Live chat was like a bot where there not listening and just copy and paste the script. No more neochef units and buying lg products from Goodguys type store. Better to stick to Amazon. Alreast their customer service will solve it.

BUYER BEWARE If only there were zero or minus stars. End of February I commenced a warranty claim for a faulty dishwasher that was purchased at well over $1200. I am still waiting for this to be rectified, it's end of June. My floor is ruined because of this dishwasher, I have spent hundreds on multiple call outs for repairs. The LG call centre… Read more

tell me they call and I don't respond and have tried to close the case which is absolute rubbish. No calls, no SMS, no emails, nothing. Why would I ignore these calls? BUY ELSEWHERE! I wish I bought a cheap $300 dishwasher 4 times over than deals with this atrocious company. We will never buy LG anything again.

my son got a $4000 fridge that failed after 4 years, got warranty and the LG tech dumped the flammable refrigerant right in his kitchen causing a potential explosion/life threatening risk. reached out to LG, Contracting company they use, Fair trade, Artick. Even flagged it to the GM and CEO via there email complaint portal. And what did I get back. Absolutly nothing. LG customer care -0/10

The customer service is completely disorganized and frustrating. The system is not designed for customers but rather for the company itself. I will never purchase products from this company again. As a Korean, I have always taken pride in supporting and trusting this brand, and I have bought many of their home appliances over the years. However, after this experience, I will not recommend this brand to anyone around me anymore.

Very poor after-sales customer support and service. I purchased a stick vacuum cleaner and the motor stopped working without warning. Customer support appears to be based offshore and based on my experience there were clear communication and comprehension gaps. Staff ask the same questions over and over, do not read the notes fully, leave you on… Read more

hold for a long time and still fail to comprehend the issue on hand. Calls and requests are not returned.

I provided my vacuum cleaner for a service. It was not collected from the store of purchase for over 2 weeks. I was not notified when it was collected or what was wrong with the unit until it was returned to me by courier from the store of purchase. I was surprised to receive the unit with a note advising that a main filter was missing and would need to be purchased as the vacuum would not work without it. That filter was inside the unit when it was delivered for repair. However without a call from the authorised service repairer coupled with several hours on the phone with LG and a call with the repairer, this matter remains unresolved. In the future it may be prudent to find out about the after-sales service available for the product in detail including where those services centres are based and how the items can be collected for repair before finalising the purchase.

I'm so tired of trying to buy good quality products and spending the money just for it to break in a year. We had a washing machine start to digitally go weird with timing and over filling. cycle would go on for 3hrs back and forth and over heat. I'm a women who always looks after what I own never over fill always clean filters. To be told I… Read more

didn't look after my washing machine so they don't need to fix it even tho we have a 5 year warranty for that problem... After arguing they relented and said they would fix it like a favour it is back to all the problems in 2 weeks after a wait of 3months for the first fix... The guy that came to fix it said they put parts from a bigger model into this smaller one and there is lots of problems with it... So if you know that LG why assume your costomers arnt looking after there machines and blaming them and refusing to uphold warranties. LG used to be a good brand decades ago never will buy your products again manly because you won't uphold your word.

My washing machine has been experiencing excessive shaking and loud banging during the spin cycle, and all I wanted was some proper assistance and support to get the issue inspected and resolved. 1. The case has already been going on for over a month since my initial submission, yet there has been very little actual progress toward resolving the… Read more

issue. As a customer, the experience feels unnecessarily prolonged and exhausting.

2. There appear to be major communication and system issues between LG’s email support and Zendesk/customer support channels. I repeatedly replied to existing email threads with attachments, but multiple agents later claimed they could not see or receive the files.

3. Every interaction required me to repeat the same explanations, resend the same videos/photos, and redo the same troubleshooting steps. Instead of moving toward a technician inspection or resolution, the process felt like an endless loop of repetitive requests.

I brought an expensive LG fridge in 2022. The back of the fridge is completely rusted after only 4 years. After a fault with the cooler I contacted Custer care as it was under warranty and I got the run around. Just ridiculed customer service and still waiting. Never buy LG products!

Zero customer service. Do not purchase from LG as you will not get any help/service. Going around and around with different people within the call centre. Still no answers. We still do not know the location of our order. First time purchasing with LG and it will be the last! Absolutely terrible service. Show details