Is this really customer service
In 2016 I traded my ten-year-old Samsung TV in for state of the art LG Smart TV. Wonderful experience. To be sure I also bought a product care policy to keep me covered. Three years later the remote of this grand TV is kaput. Drove to Harvey Norman in the hope to receive service. Nope. I was told to phone a number at product care to sort out the problem. Product care says not their problem (despite the insurance policy). tell me to go back to Harvey Norman. They apologized, told me to phone LG customer service care who can solve the p...roblem. LG customer care says a three-year "wear and tear" of two sixty-year-old persons have put on the remote created this problem. Thus: after three years they do not have confidence in their product. Back to Harvey Norman. friendly salesman who agrees with the issue and says he will contact the "LG rep". After six days nothing eventuated. And I am disillusioned. Off to eBay to buy another one. My rating for this (out of 10): LG gets 0 for not displaying trust in their own product and their remarsk taht three years of service is OK. My ten-year-old Samsung still goes strong on the original remote, Product Care gets a 0. No value to buy this to protect yourself. They did not come to the party at all. Harvey Norman gets a 1 or 2 for the last salesman only who tried to help me. Apart from him I have just grown sick and tired of this game of shifting responsibility. For myself: LG produces a great TV, but I am not interested in this type of care displayed. Guess I will go back to Samsung
Customer service and oriduct
I would never buy anything LG. My washing machine from the start had given me issues . I bought it two years ago from Harvey Norman. The rubber kept on tearing apart from the start. I contacted LG couple of times and it got fixed. However the washing machine was leaking again and lg has refused to assist. Very poor customer service and product. It had ten years warranty
LG Smart TV
We purchased an LG 55 inch OLED smart TV from Harvey Norman some timer ago and purchased a 4 year extended warranty at the same time. The TV is still in warranty and so far the first thing that failed was the remote which was replaced by a different one after two years. The TV has one problem that stops us from viewing all the on line programme material. Every time we start the unit normal off air TV works fine however if we try for any on line services such as Netflix, you tube, or other on line media I have to reset the WiFi password. Every t...ime we use the TV i have to reset the dam WiFi password. The TV has a software problem of some sort. I have set up quite a few TV's for friends and never seen this problem before even on another LG set. To get it "fixed" the TV has to be taken away for an unknown period to some repair facility meanwhile I have no smart TV. Everything else about the TV is brilliant. The new remote is usable but not as good as the original and the WiFi works if I do a reset of the password.
Unlike some other reviewers, we love our LG 2-door fridge
Now into its 12th year, our two-door fridge is unbreakable. Looks awful of course after more than a decade and a bunch of house-moves but it still works a treat. That's how you make electronics. Very pleased.
FAULTY SMART INVERTER MICROWAVE OVEN
Using Microwave, it just displays “Door” continually, or “12H”. Using Inverter Cook, it will totally cut out at any time it feels like it, and displays “12H”, and will not finish the cooking cycle.
Front Loading Washing Machine WD12021D6
We would advise any consumer NOT to by LG front loaders. We bought this washing machine for $720 at the end of 2015 because there is a big label saying that it has a 10 year warranty and we had experience that front loaders don't last very long despite there only being two of us in the household. Unfortunately the LG washing machine did not last and we have been advised that it is cheaper for us to get a new one than have it repaired. We contacted LG customer service who are based off-shore in Manilla, Philippines and what followed could only b...e seen as organisational obstruction (meaning that we were passed from one operator to the next - four in total and conveniently when we got through to the manager "their phone line failed.") This process took 45 mins of being placed on hold. Now we are looking at getting a new washing machine. As consumers we believe we have to start fighting back and demand that products which are expensive to buy last a reasonable period of time and/or are economical to repair. Say NO to LG and seek something better. In our experience you will be sorry in the long run if you purchase from them.
- Verified customer
Horrible customer service, Will not recommend buy LG Products
I bought LG Aircon C5.0kW Split system, P18AWN-14, form the Good Guys Canberra in April 2018. It was working fine until January 2019, when it was summer and really hot. Lodged a complaint with LG online system and call centre. Overseas call centre guys are very hard to deal with, they even don’t know where is Canberra, telling me that it’s a remote town with no LG service centre or provider. Almost EIGHT month have gone and still it is not fixed despite contacting multiple times.
Horrible customer service, will not recommend buying lg products in canberra as they do not have service centre here. It is my last lg product I have purchased.
10 year warranty compressor LG refrigerator - customer service unacceptable
As a single pensioner, most stressful 2 weeks of my life without a refrigerator. LG customer service were useless, unable to provide an authorised agent to even call out, frustrating excuses from them, no resolutions and continual "non caring" attitude with nothing positive or helpful. Daily contact directed by me, including all paperwork etc requested by LG (submitted by me immediately) was treated with no action/urgency. Even calls back to me 2 days later asking for paperwork to be sent! This exercise cost me quite substantial $ but even wors...e, stress and frustration and not knowing what else to do. I will never buy lg again and it is a disgrace and unacceptable treatment to a previously lg buyer. Have never received any compensation, admittance of failure to provide promised service or recognition of the extreme stress, frustration unduly placed on me etc. I have never been treated in this way and by all accounts, LG do not care about their customers so beware.
Life is NOT good
$1600 5-month-old TV developed tunnel vision. After we called them we had to wait days for a return call but never happened, so we called again. They finally took it away for repairs. Repair man said all Smart TVs develop faults fairly quickly. However, LG said our tv had a fault they'd never seen before so they would have to wait for the part to arrive. We have waited 2 weeks and one day but LG said they are still waiting for the part to come to fix the TV. Shouldn't they already have a part?? We have definitely been fobbed off. They "have no evidence" of my husband's call to a manager! Pathetic customer service. Have filed a complaint to ACCC.
Disguising customer service
LG front loader washing machine is leaking water all over floor rang good guys they put us through to lg customer care took days to even get someone out to look at it even with extra warranty have been waiting 13 days since reporting it spent 273 at laundry mat to far washing clothes I would never ever buy a LG again
The worst Customer Service Ever ever and refrigerator
5 weeks no satisfaction they are creating magor landfill they believe 7 years is quite good for thousands of dollars of fridge so they are a through away company and as for customer service it doesn't exist.
Worst TV ever! Never use LG again
I purchased an LG OLED TV 2.5 years ago, and due to a manufactures fault, it is unwatchable. LG have acknowledged that it is their fault, but say they need a spare part, and can’t tell me when it will come in - it could be weeks or months. The call centre staff will say anything to your face, but then won’t follow through. I have made a complaint to Fair Trading NSW, will see how that goes!
Heat pump dryer
We brought a heat pump dryer thinking this would be great for the electricity bills.
About 6 months ago the dryer would turn off mid cycle and take a long time to dry.
Called LG twice and was told a repairman would contact me. Still waiting nearly a year later. Called LG again and told the repairman would call within two days. Wow that was 2 weeks ago. Also I was told because my dryer is out of warranty I would need to pay if they found anything wrong with it. My dryer was in warranty the first time I called. If they did their jobs properly back then I would be out of pocket. Friendly staff at the call centre though but no other customer service. Very annoying as this dryer was not a cheap one purchased.
Do not buy LG TV
LG 65 inch smart TV only worked 9 months, taking 2 months to get warranty repair, spent hours chasing it. No working TV, no compensation. Customer service saying there is nothing they can do. Just keep waiting. Would be 0 stars. Never buying LG again.
65inch 4K Smart TV
We purchased our TV in 2015 and we paid $4465 for it. Just gone 4 years old and the pixels have gone in it, it cannot be fixed so we now have a large line horizontally and a slim one veritcally. I am sorry but I do not think this should happen when you pay this much money for a TV. Its now only good or the bin and we have to find the money to go an purchase a new TV (thankfully they have come down in price). We will never buy another LG tv every again.
- Verified customer
Appalling customer service by LG
22nd July – our $1600 LG washing machine flooded our laundry.
We phoned LG.
25th July –LG advised someone from their repairer would make an appointment to look at the machine on the 26th July
No-one called as promised.
Called LG again – they said repairer would come on the 29th July.
29th July – repairer attended – couldn’t fix as didn’t have the parts.
Repairer confirmed they would attend on the 1st August to repair the machine.
On the morning of the 1st August, the repairer called to cancel the appointment as they apparently still didn’t have...
Plenty of wasted time
A front loader washing machine obviously cannot be opened at certain times in its cycle but my LG Direct Drive frequently locks after it has finished a trouble free wash. This is infuriating and I recommend any other brand
LG TwinWasher - LG promotions are misleading and a trap
LG TwinWasher - LG promotions are misleading and a trap
Warning: LG is not consumer friendly and is not recommended.
LG offers a big cash-back promotion reward, $300, and does not honour it.
I purchased a large LG TwinWasher and proceeded to claim the promised $300 promotion reward which was the reason I chose LG over Samsung. Well within the deadline, I submitted my receipt and bank account details to the LG website and received a claim number comprised of 7 letters and 7 numbers, in the form LGTWTVBxxxxxxx where x is a number. I checked th...e website after a few days and was greeted with the message: "APPLICATION: - Initial details submitted have not been verified yet by the system" I rechecked periodically and the message had not changed. I assumed that LG would wait until the closing deadline passed before reviewing the claims. However the claim verification process never happened. No claim verification outcome was ever posted on the website. The website was either faulty or deliberately designed to be uninformative. When I phoned LG to find out what was happening, I was told that my claim was not verified and that LG would not honour it in spite of the claim being lodged within the deadline and assigned a claim number. I consider the LG promotion scheme and the LG claims process to be misleading. I suspect that the LG promotion claims process is designed to minimize the claims actually paid and to dud loyal customers.
LG Quad wash dishwasher
I purchased a LG Quad wash dishwasher on the 1st of July 2019 from the Good Guys Store in Penrith, NSW, Australia. After installation the dishwasher did not heat the water. I ran every cycle and eventually after a few days the ‘HE’ Heating circuit fault symbol appeared. I rang the Manager of Good Guys store and he said I should contact LG customer service. I telephoned Customer Service numerous times and several times was asked to hold a press buttons on the dishwasher to fix the problem. This did not work. Finally I spoke to someone in Custome...r Service who organised a repair company to replace the HEATING ELEMENT [May I say in a brand new unit.] Meanwhile two weeks have passed and I have a LG Quad Wash Dishwasher that is not functioning. The service company contacted me to organise a day to replace the part. I consequently took a day off work. The morning of the repair the service company rang me and explained that the part that they needed to repair the dishwasher was on back order and could take up to two weeks to be delivered. I once again rang Customer Service asking to speak to a case manager, only to be told once again that they were on the phones. I asked the customer service person if they could check when the part would arrive at the service company but unfortunately they couldn’t give me a definite time frame after speaking to the spare-parts department. I once again asked to speak to a case manager and once again they were occupied on the phones. Out of sheer frustration I asked the receptionist if she could get a case manager to contact me as soon as possible so that we could come to some resolution. I then rang the Good Guys Penrith and spoke to the store Manager, where I purchased the LG Quad Wash Dishwasher and explained the situation, that I had made numerous phone calls and that I had been without an operating dishwasher for 15 days. I also explained that I had received NO Customer Service, that I had no time frame for the replacement Heating Element and that I had not been contacted personally by the case manager about this situation. The replied that he would contact LG directly and that I would have a replacement Quad Wash Dishwasher delivered the next morning; 16th of July 2019. I feel if it wasn’t for the Manager of the Good Guys Penrith I would still be waiting for a resolution. I did lots of research before purchasing this LG product. I read that it was one of the most energy and water efficient dishwashers on the market, coupled with the steam function. After the unprofessional treatment I received from LG CUSTOMER SERVICE, I am hesitant to recommend your products. I feel that I should have some type of compensation, after using electricity, dishwashing products, taking time off work, ringing Customer Service on numerous occasions wasting my valuable time. I expect that my LG Quad Wash Dishwasher warranty commence on the 16th of July 2019.
- ‹ Prev
- Next ›
Questions & Answers
why does lg not cover the 10 year motor warrant like they advertise on washing machines..its clear the rpm is not spinning to 1400 rm no more but lg refuses a new motor to be put in..this is the lastlg product i will buy and i make sure everyone knows about lg and false advertising on inverter motor warranty
We are experiencing a similar problem with LG. It is one thing for them to say they have a 10 year warranty but we feel we have been scammed by them as it means on some electronic board they have. I think we should all take them to the Tribunal as it is not good enough. People should get a reasonable amount of use out of products they buy and LG should be building them to last and support customers with economical repairs and parts.
We are having trouble logging on to the lg after downloading android app for the wd1411sbw front load washing machine to change to other washing function. E.G. 30 minutes cold water quick wash.
Can anyone confirm that this model runs this option?
Worst bloody after sales problem solving service I have ever experienced.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.