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LG Australia

LG Australia

1.2 from 465 reviews

Reviews

1.2

465 reviews
5
(14)
4
(9)
3
(5)
2
(18)
1
(419)
  • Product Quality
    1.5 (162)
  • Return Claim MadeYes (61) · No (93)
  • Customer Service
    1.3 (153)
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Jason

JasonPerth, WA

  • 3 reviews
  • 1 like

LG tv died but fantastic customer service and replacement outside of warranty period

published

I purchased an LG UHD 60inch TV 19 months ago which suddenly stopped working a fortnight ago. LG provided us with full payment for a replacement in a quick manner. Great service and I couldn't sing their praises more. While the TV should have lasted longer, knowing this kind of support exists (even outside of warranty periods) is reassuring in their brand. Thanks LG

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGood Guys
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1 comment
LG
LG A.LG
unimpressed

unimpressedSouth East Queensland, QLD

  • 2 reviews

Excellent customer care experience

published

There are a lot of negative reviews here. Obviously the modern consumer economy often disappoints us with unreliable technology – relative to price. This is a byproduct of our societies insatiable urge for bigger, better, louder, faster, smarter. And it is systemic across the industry, not just particular brands.
Recently I experienced a television failure, and was absolutely delighted by the level of customer service and I received by LGE Australia. I have since purchased numerous LG products and suggest that anyone having issues take them up with LGE Australia in the hope that you will be pleasantly surprised as I was.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
LG
LG A.LG
Moe

MoeGreater Melbourne (Outer), VIC

LG TV

published

Many negative reviews!!? My LG TV got fixed on the spot after remote stopped working by a polite and professional technician he opened the tv changed the parts, Problem fixed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe good guys.
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1 comment
LG
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Anastasia Gymnopoulos

Anastasia GymnopoulosGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Do not buy this 'Washing' Machine!

published
  • +1
1 comment
LG
LG A.LG
Pavlos

PavlosMetropolitan Adelaide, SA

UPDATE

published

After been in contact with Alicia from the LG team , they organized a technician to come out . Waited for the part and he came yesterday and all good . Thanks Alicia much appreciated.
LG needs to make your team first contact in Australia not some overseas call center games where you get thrown off a cliff .

Customer Service
1 comment
LG
LG A.LG
Chris Y

Chris YMelbourne

  • 2 reviews

LG Fridge French doors

published

Disappointed in LG fridge that we brought. The freezer doesn't freeze anymore due to some kind of leak. Its not under warranty. Paid $165 to get an LG tech come and diagnose the issue. Due to the leak, they have to transport to another factory to find out where it is coming from and repair the issue. The quote to do this was $1600 way more then we paid for the fridge. So basically we have to purchase a complete new one. I'm not sure I would go back to LG I thought they were good quality

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Normans
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1 comment
LG
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Mick

MickPerth, WA

OLED lemon tv and crap costumer service

published

after 2,5 years my tv set have discoloured screen and green line on bottom of screen and after seven calls to Lg and promise service technician will call me , nothing happen

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood guys Osborne park WA
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1 comment
LG
LG A.LG
kevin barry S.

kevin barry S.Mid North Coast, NSW

  • 2 reviews

Disgraceful

published

I filed and issue with my fridge with lg. I complained about rust on the door of the fridge. I sent photos and apparently they were able to tell it was not a manufacturer warranty issue. They said I let the water dispenser area get wet. We clean our fridge regularly. This fridge was $3500 and still in warranty, less than 2 years old.
Disgrace.

Customer Service
Product Quality
Store LocationGood guys Coffs harboury
1 comment
LG
LG A.LG
Clara

Clara

  • 2 reviews
  • 1 like

Great customer service

published

I purchased a LG fridge last month, arrived and looking good. On the second day of using this fridge, a piece of frozen meat slipped down while the bottom drawer was open. The rock hard meat broke the drawer. I emailed LG customer service team to explain the situation and asked where to get replacement, they just sent me a replacement drawer with no charge! Delighted! Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAppliance online
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1 comment
LG
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Mark C.

Mark C.Sydney Surrounds, NSW

LG fridge/freezer

published

I had a problem with my LG fridge/freezer, while I originally only give customer service only 1 star, I give LGA social media 5 stars, once they become involved my complaint was rectified within 24 hours. Thank you LGA Social Media

Customer Service
Return Claim MadeNo
1 comment
LG
LG A.LG
Stef K

Stef KSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

K40 is good quality....

published

..especially the camera. However the headphone cable was missing from the retail box and LG Australia never replaced it even after contacting them several times - not such a great service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB HIFI Loganhome
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2 comments
LG
LG A.LG
Stef K
Stef K

Yep, thanks to Alicia the cable finally arrived yesterday after 5 month waiting for it..

Flozza

FlozzaAU

  • 3 reviews
  • Verified customer

More success talking to a robot

published
carole

caroleSydney, NSW

  • Verified customer

LG stick vacuum Cord Zero P9

published

Terrible from the start. Battery life and suction shocking. Sent it in twice both times they said nothing wrong and sent back and same issue battery died within 5 minutes. I went into Harvey Norman Bondi Junction and was going to buy a Dyson. The salesman convinced me to buy the LG- BIG MISTAKE

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Bondi Junction
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1 comment
LG
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Winter7

Winter7AU

  • 26 reviews
  • 14 likes

UPDATED - Poor customer service - forced to accept a service company that damaged our last product and our house

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
LG
LG A.LG
Paul P.

Paul P.

  • 3 reviews
  • 1 like

Terrible Product, Worst Customer Service

published

I will never buy any LG product ever again. Terrible product, worst customer service. I have backlight bleeds on my TV, contacted them and said this is within tolerance and I just have to accept it. I guess they have very low quality control. I expected more from a Tier 1 company. Do yourself a favor and stay away from LG.

Customer Service
Product Quality
Store LocationHarvey norman springvale
2 comments
LG
LG A.LG
Paul P.
Paul P.
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unhappy customer

unhappy customer

  • 7 reviews
  • 3 likes
  • Verified customer

garbage lg go samsung anyday just look at there reviews they are a joke clearly

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationjb hi fi garden city
See all answers
Josh F.

Josh F.Greater Melbourne (Metropolitan), VIC

Refused to fix our TV when we aren't at fault

published

LG are refusing to fix our oled TV. There is dust like discolouration behind the glass. We noticed 6 months after purchasing just before we tried to clean iwth a microfibre. They're now saying that it is not a manufacturer's fault and that we have caused the issue.

This is after they sent out technicians who had never seen this issue and even tried to clean the tv the same way as we did.

Horrible customer service, unhelpful, never have the correct information at hand.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
LG
LG A.LG
Ricky

RickyPerth, WA

  • 2 reviews
  • 4 likes

Never ever buy anything from this heap of crap company!!!!!!

published

Payed a fortune for a 65" LG 4k smart tv.
It's a worthless piece of junk like the LG fridge and washing machine we own.
Complete and utter crap!!!
Never buy from this company!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
1 comment
LG
LG A.LG
teamJD

teamJDmelbourne

  • 2 reviews
  • 2 likes

Disgusting customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys, Hoppers Crossing, VIC
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1 comment
LG
LG A.LG
Jashep

Jashep

  • 6 reviews
  • 2 likes

Buyer Beware Worst Customer Service Ever

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Gladstone
See all answers
Page 1 of 24

Questions & Answers

Laurent

Laurentasked

I bought an oled55c9 at Myer, it was a demo model, it has burn in mark. I contacted LG and was told they can’t do anything and myer is telling me to get it fixed by LG ... I feel like an american turkey during thanksgiving and got stuffed, can you please help?

2 answers
Pat
Pat

What dies LG stand for?

Laurent
Laurent

I don’t know but it must be something close to a speculum with how much the hotline hurts my butt

wendy c.

wendy c.asked

I am after a lg 32ld350 remote control. Serieal no. 006indpis363. Could you help me? W. Coveney. Wc785880@gmail.Com

No answers
Roy D.

Roy D.asked

how do i extract the data from this site?

1 answer
Vince
Vince

What data?

Get an answer from our members and LG representatives

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