LG Australia

Brand new LG WX3-1409W washer cannot download additional cycles as advertised. LG Thinq app failure. LG support via live chat or Australian support phone number promise that a ‘product specialist’ will contact me. They never do. I’ve sent multiple… Read more

screenshots of the problem, proof of purchase, they even wanted a picture of the machine….every document asked but still zero response.

Recently told by store I purchased from that a local LG rep will call me. The store was helpful but the LG rep has not contacted me. Maybe they tried their own support for an answer.

Tried live chat again & was told product specialist and agent had to wait for tech support to get back to them, and that there is no timeframe for that. Case number CNP260412254137 if anybody from LG cares enough to follow it up.

Incredibly poor customer service.

Do not be fooled by LG’s fancy-looking products. They may look great on the outside, but in my experience the quality inside the machine is poor. On top of that, the customer support has been terrible. LG does not properly handle repairs itself and… Read more

instead passes customers to third-party partners who charge heavily for fixes. I have had to follow up every day, repeat my story every time, and wait on hold for long periods without any real progress. After this experience, I will not buy LG again.

I purchased a TV from Appliances Online, and the Magic remote's middle scroll button collapsed into itself, rendering it useless. I contacted LG, and they had a brand new remote sent to me via courier. Excellent service Show details

I purchase a Fridge recently. I got an Issue and contact the services support online. For my opinion they doing good job. very professional and quickly problem sole. only the waiting time is a bit long. Happy customer ! Show details

Nancy, at Retravision O'Connor, was a fantastic helper. She knew the respective TVs, and talked in an easy-to-understand way to this elderly customer. She checked details online, to find availability, and knew all the current offers immediately. I am now enjoying my new LG 48" OLED TV, installed very efficiently by Chris Holland, as Nancy recommended. Show details

Great customer service – It was a great washing machine. I bought it for the 9kg load capacity, great power and water economy and home WiFi connectivity. Purchased in February 2019 for $950 from Harvey Norman. September 2024; so just over 5 years old, and the main bearing failed in the drum - only guessing, as no repairman was available in the area, but googled the… Read more

symptoms: loud noise when spinning, and a grinding noise when moving the empty drum by hand. WHY AM I STILL GIVING IT 5 STARS? Because after contacting LG Electronics Australia, and sending them a video of above mentioned noises; they refunded the FULL PURCHASE PRICE! They were polite, easy to deal with, no waiting on hold for hours, if I missed the call they left a message and sent a text. Full disclosure: I live in a regional town and LG had no repairman in this area. All I had to do was to deliver the machine back to the store it was purchased from.

My washing machine has been experiencing excessive shaking and loud banging during the spin cycle, and all I wanted was some proper assistance and support to get the issue inspected and resolved. 1. The case has already been going on for over a month since my initial submission, yet there has been very little actual progress toward resolving the… Read more

issue. As a customer, the experience feels unnecessarily prolonged and exhausting.

2. There appear to be major communication and system issues between LG’s email support and Zendesk/customer support channels. I repeatedly replied to existing email threads with attachments, but multiple agents later claimed they could not see or receive the files.

3. Every interaction required me to repeat the same explanations, resend the same videos/photos, and redo the same troubleshooting steps. Instead of moving toward a technician inspection or resolution, the process felt like an endless loop of repetitive requests.

I brought an expensive LG fridge in 2022. The back of the fridge is completely rusted after only 4 years. After a fault with the cooler I contacted Custer care as it was under warranty and I got the run around. Just ridiculed customer service and still waiting. Never buy LG products!

Zero customer service. Do not purchase from LG as you will not get any help/service. Going around and around with different people within the call centre. Still no answers. We still do not know the location of our order. First time purchasing with LG and it will be the last! Absolutely terrible service. Show details

Poor customer service. My TV failed after just two years, and it’s now been several weeks without a resolution from LG. I’ve repeatedly been told “we will call tomorrow,” but those calls haven’t happened on multiple occasions. The lack of follow-through and clear communication has been frustrating, especially given the cost of the product. At this stage, I’m still waiting for a concrete update or timeline for repair or replacement.

I am beyond disgusted with LG. In 2018, I invested in an LG fridge and LG dishwasher, expecting top-tier quality. Now, just a few years later, both are failing—not even lasting a decade! And to make it worse, when I reached out to LG Australia, the support team was entirely unhelpful—based in the Philippines, they gave me a cold, robotic repair… Read more

guide with zero care for how shocking this is. This is an absolute disappointment. LG, I will never buy from you again—if you can’t stand by your products, you don’t deserve to be in business.

I am writing this to share my experience with LG.com Australia's direct online service. While the brand is well-known, my experience regarding their customer support and warranty handling has been highly unsatisfactory. Key Issues: • Inefficient Collection Process: After reporting a fault on my new LG gram +view monitor on March 27, I was… Read more

initially asked to deliver the unit to a service centre myself or pay for postage. When LG finally agreed to collect it on April 2, they failed to provide a schedule. A month has passed, and despite multiple follow-ups, no collection has taken place. • Communication Breakdown: The online support team appears to operate independently from their service contractors. I have received repetitive emails stating they are "coordinating," yet no practical action has been taken. • Responsiveness: It is concerning that inquiries from Fair Trading have also remained unaddressed during this period. The lack of transparency and the long delays are not what I expected from a major electronics brand in 2026. Conclusion: Purchasing directly from LG.com has proven to be a difficult process for resolving technical issues. Compared to major retailers like Amazon or JB Hi-Fi, which offer streamlined return processes, LG’s direct service lacks the necessary responsiveness. I would recommend consumers consider the service quality and return policies before purchasing directly from their online store.

I have purchased many LG appliances over decades. NEVER AGAIN!!! My LG dishwasher is 16 months old and beingrepaired for the 5th time. Worst purchase ever! Nothinggodd can come of purchasing this machine. Iwill NEVER purchase anything LG again. Show details

Their customer service for warranty work is in one word APPALLING! 8 weeks it has taken them to say not our problem but were not giving that to you in writing. i have been through 3 case managers and don't know how many calls i've made as they wont call you back when they say they will.

Life is good without LG. This company has lost the direction of LIFE is GOOD, and in deep need to change it's name to Life is NO Good with LG products. I posted here just 2 weeks ago, gave them the opertunity to contact me via email or call and they have removed my post from this site. Not wanting to assist, but what it has done, tarnish me from… Read more

buying LG anything. My 86" tv screen shititself 2 yrs ago, replaced screen and now shititself AGAIN, I have tried to contact these people that have a OS call centre, english is wo-full, or do they call you back, they have auto call know you called and send a message direct to that person, so I have sent them model and serial numbers and they don't want to know who we are(dispite having a Parramatta address giving us the idea they are withion Australia ). We can't even get an authorised service tec to tell us repair or DISPOSE. So it seems now, LG are an expensive THROW AWAY items, EXPENSIVE throw away items as if you are out of warranty, they don't want to know you. Built cheap, charge BIG, and fail quick. So, it seems that's the way with a lot of new goods these days, if you get 5 yrs, you done well. With LG, they have now entered the same feild and we would be much better off to purchase the lesser brands like Chiq, TCL or similar, at least you know extended warranty is a fail and throw the item when it fails and save thousands by doing this. Or take the risk with SAMSUNG. But ensure extended warranty.

This text was sent one week ago after many emails and calls to L G, needless to say NOTHING has taken place, no call to have a suitable time. Hi , the job has been booked with:  CAIRNS TV MAN PTY LTD 07 4045 3951 RNP260501070443  Please expect a call within 2 business days to confirm the date/time of visit. If the Service Representative assesses that the LG product does not have a manufacturing fault or there is no fault found, this will not be covered by LG's warranty and Australian Consumer Law, this may incur additional charges for rectification or the service call out fee.

[Name Removed], why wont you return emails or attempt to even call me ? It seems even the the appointed service agents even know LG means Life is NO good

So disappointed. I was sick of google TVs as the responsiveness is rubbish to thought I'd try LG. After a week or so I noticed a line from the top to the bottom of the panel - clearly a faulty screen. I left it for a while then the networking completely stopped working (I'm talking another few weeks). Both wifi and plugged in network doesn't work… Read more

at all. Logged a case about the screen line as thought that would be easier. Went through it all then got told I'd get a message about a repair guy coming but never did. Called back and did it all again including picture uploads reset to defaults etc, got told I"d get a message straight after the call - still did not. Did it a third time and told them what had happened and they assured me it wouldn't happen again. 10 days later no message or call again. I'm going to have to dump it and buy a replacement TV myself. What a disaster - stay away from LG!

Bought a $2.4k LG fridge (GS-V665MBL) less than 5 years and it’s now dead — and LG’s service has been a mess. On 18/4 the fridge stopped cooling properly, so I contacted LG. A technician came on 20/4 around 1pm, spent about an hour, then told me the coolant from the motor is leaking, the fridge is unrepairable, and to get an esky ready for our… Read more

food. Within hours the fridge completely died, food started smelling, and we had to throw everything out and buy a large esky — we have young kids, so this is a big deal.

I called LG within 30 minutes of the technician leaving and was promised a call within 24 hours to sort a solution. I called again the next morning and was told the same. Then at 2pm on 21/4 I got a text saying my repair request was “completed” — except the fridge is still not working.

When I called again, I was kept on hold for 20 minutes and then told it would now take 2–3 business days for someone to call me back. I questioned why it changed from 24 hours to days, asked for escalation, was left on hold for another 30 minutes… and then the call disconnected.

Unacceptable for a $2.4k fridge and an essential appliance. I just want LG to contact me and resolve this immediately with a replacement or proper remedy.

Case number CNP260420408838

I am extremely disappointed with both my LG fridge and their customer service. My fridge has stopped cooling in less than 5 years, which is completely unacceptable for an expensive appliance. I’ve lost all the food inside, adding further cost and stress. I lodged a warranty claim through their app (no email option, so there’s no proper paper… Read more

trail). They called and said they would send a link to upload my fridge details — they never did. I ended up sending everything via text. I did receive a reply to my message, but no repair has been booked and no action has been taken, and it has now been over a week. During the call, they also tried to suggest it was “likely not a compressor fault” without even inspecting the fridge, and warned I could be charged for repairs. This is despite: The compressor having a 10-year warranty Australian Consumer Law stating products should last a reasonable amount of time As a single mum of 3 children, being left without a working fridge for over a week with no urgency to fix the issue is incredibly stressful and unacceptable. Overall, this has been a very poor experience — unreliable product, poor communication, and lack of follow-through. I would not recommend LG based on this experience.

Bought LG washing machime lid cracked in corner seems to be a issue with them. LG says not a manufacturing fault. Worst company to deal with will never buy another LG product Show details

Pay the little extra and go Bosch. They have no regard for their long term customers. I bought a dishwasher 3 years ago that is now not working properly and not heating up, only to be told by them they can't do anything about it. I provided model and serial number and they refused any service requesting purchase documents, when they well and… Read more

truely know by law (Australia) that is not a requirement. And again by law, a mid range dishwasher should last more than 3 years. Very poor customer service, I regret my recent LG purchase and will never buy LG again.