Reviewer Photos & Videos
If I could leave negative stars I would
Faulty product 7 months and waiting for action. Technician has been out multiple times and took photos and now they require more. Enough is enough, we are disgusted at the lack of service and communication.
Now have ruined flooring, cabinetry and mould, having 3 children with special needs and rare autoimmune conditions this is absolutely disgusting on the part of your company letting this drag on for so long.
Would never recommend your product to anyone warranty and customer service is non existent.
Customer service the worst I’ve ever experience by far
Don’t buy LG in Australia. Customer service is atrocious if you have an issue. I have had an ongoing issue with LG since October. The customer service is/was diabolical. Wasted hours online, wasted phone calls/ 100’s of emails. I’m disgusted by it. I’ve had apologies from managers and [name removed] in NZ.
Finally in January my claim is approved. All the paperwork filled out. I’m told 4-6 weeks I’ll have my money but they will try and make it earlier. 6 weeks has gone and nothing and with no replies to my emails. It’s disgusting. I’ve never been treated like this. It gets you very stressed going over and over it. I need complaints to senior management. I’ll never by LG again.
LG 39L MICROWAVE CONVECTION OVEN - Purchased to replace a solar dom which was amazing but sadly died. Forced to purchase 'new technology' - they should have stuck with the old. Works okay as a microwave but convection a disaster. The Solar Dom was all I used to bake as my regular oven is large and there is usually only two of us. Baked a chicken dish with potatoes this evening and after twice the recommended cooking time the potatoes were half cooked and the dish had not caramelised as it was supposed to - Sickens me that I paid good money for this product -
All LG TVs
Recently purchased 2 new LG TVs for myself and my pensioner father both being different models.
Now when trying to connect either to optus sport it is not possible, As LG has no deal with google to use or download the app or play store you cannot even use the web browser and view it over the internet that way. After contacting LG i was informed there is nothing they can do at the moment until they make some kind of deal with google. Very disappointing for a new tv not to be able to access a web site if i was aware of this would have chosen differently.
Excellent customer service
We have many LG appliances now - washer,dryer,vacuum,microwave and could not be happier with any of them. I have dealt with the company a few tines now and each time with a great result. When our vacuum arrived it had a small scratch on the top of the hepa filter and a small piece of felt was not completely stuck down on the carpet head. Minor issues but on a $1,000 vacuum I thought I should let them know. A week later I had a brand new filter and a whole new carpet head sent out free of charge,no questions asked. I emailed the company yesterda...y with an enquiry about how to buy a new water canister for the mop head as I had cracked it slightly (totally my own fault), they emailed me back today,asked for a photo and are now sending one out free of charge! I could not have asked for better service. We will definitely go with LG for our next appliance, thanks LG!
Love the monitor, but LG customer service is terrible
I've recently purchased one of the more expensive LG monitors (LG 34WK95U-W) and love the monitor, but needed an arm to attach the monitor to my desk, as there isn't enough space for my equipment with the supplied stand, and the monitor sits too close. I called LG to ask if they make their own monitor arms and the CS agent I spoke to didn't understand the question, then hung up on me. Not a good experience!
Our dishwasher broke down we have had 3 technician out to fix it they have scratched it and damaged panels and it is still not fixed over 4 weeks. Everyone keeps passing the buck it is under extended warranty and they still won't replace it we have spent hours on the phone being passed from one person to the next. This is just not acceptable and very poor service.
Cannot level LG Model GS-B680WL side-by-side refrigerator!
This morning I took delivery and immediately tried to level this brand-new Model GS-B680WL side-by-side refrigerator.
I found two sources of information: the Instruction Guide (single sheet) stuck to the door and the Owner's Manual inside the refrigerator. Both highlight the need (if necessary) to adjust the height of the door(s) and the Instruction Guide also includes a sentence about levelling the refrigerator. Only when I search on the Internet do I discover that it is essential to first level the refrigerator and then, if necessary, adju...st the door heights so they are level/equal. It is stated that, to level the refrigerator, a screwdriver with a flat blade is inserted into (a) groove of what appears to be a largish dark-coloured appliance foot with ribbed edges. I simply cannot find such a groove or grooves so cannot level the refrigerator. In fact, both of these appliance feet are not touching the floor since the refrigerator is actually supported by a central white-coloured appliance foot, which is no where mentioned in either the Instruction Guide or the Owner's Manual. These first-mentioned feet are immediately adjacent to the door hinges. I twice called so-called LG Customer Care who know nothing: on the first call I was switched through to a separate company dealing with 'premium warranties' who said they couldn't help, and on the second call I was eventually disconnected when actually talking to someone! It is quite clear the the refrigerator doors cannot be levelled unless the whole appliance is levelled. Unfortunately I cannot find anyone who knows anything! What on earth do I do? So far the appliance hasn't even been turned on!! Rossko
- Verified customer
LG 34" Monitor - Lemon as is the service
34" monitor only 8 months old and screen is now looking cracked up.
Not dropped. Not knocked.
Worked one day not the next.
LG were extremely unhelpful and told me there was no warranty for misuse even after I sent them photo showing the pristine condition.
The agent in the online chat kept quoting cut and paste answers and would not give me a copy of the chat on completion. Bad luck for them I am capable of getting a copy at the time. It is not so hard.
If you have a warrantly claim with LG do it via chat and copy the whole chat and paste it to Word prior to closing so you have a record.
Don't buy LG products if you want to have your warranty acknowledged.
Very bad experience. I will never buy LG products again.
LG ignores repeated attempt's to claim warranty
18months ago purchased a top of the line LG washing machine. its now leaking through the main body underneath. Hoses have been inspected and confirmed ok, washing machine is faulty. After 7+ phone calls and over 2 hrs wasted trying to get LG to come and look at the washing machine. The latest I have been told as none of their third party repairers will come as I live in an apartment. LG staff never return phone calls and when I ask for a manager they repeatedly hang up me. Please consider how poor LG's support is before purchasing anything from them!
LG - rubbish, cheap washing machine. Broken after 14 months- they refuse to repair.
Would give zero if it was an option. Front seal has broken only after 14 months on our WTW1409HCW front loader/dryer and LG don’t care and won’t fix it. Paid about $1300 for the machine and now they want another $300 to replace this faulty part - criminal. Will never buy LG again, their “customer service” line is woeful. Dodgy, rubbish - extremely dissatisfied.
Absolutely appalling product and service.
Bought an LG GB-450UPLX fridge just over a year ago. Trouble from the start with drawers in the freezer rattling and fridge making noises that grew worse over time. Got to a point where it was always humming very loudly. Got a service technician to have a look and agreed unit was dodgy and too loud. His report got overturned by an LG rep and every customer service person I dealt with since has been appalling!!! They have no qualms telling you to go fight for your consumer rights. Condescending, rude and all geared to cover themselves. Zero customer service or focus as follow up on purchase. I now have an unplugged fridge and a fight on my hands to get a refund. Dodgy as. I’m going back to Electrolux!!
- Verified customer
Never buying LG again, terrible after-sales support.
I purchased a top of the line $1,800 32" computer monitor which suddenly developed a large green glow around the edges like an old CRT.
The monitor went to LG's local authorised repair centre who decided to repair the monitor rather than simply replace it.
Six weeks later I still don't have a monitor!
While I could do without the hassle of having a faulty screen, I understand these things happen, but the way LG has dealt with it is simply not acceptable.
As a side note, I have 2018 55" C8 TV which I was planning to replace with a 2020 65" C10 but no chance now.
LG Customer No Care -
On the evening of the 20th January, 2020 my daughter placed a load of washing into her LG front loader and went to bed. In the morning she discovered that there was a metal ring and the seal was tangled in her washing in her washing machine and her laundry/bathroom was flooded. She called Harvey Norman where the machine was purchased and LG to register her complaint.
She then phoned your LG Customer No Care again on:
22nd January, 2020 - 6minutes 29 seconds
22nd January, 2020 - 18 minutes 51 seconds
22nd January, 2020 - 21 minutes 52 seconds
4th February, 2020 - 1 minute
4th February, 2020 - 13minutes 2 seconds
5th February, 2020 - 12minutes 45 seconds
6th February 2020 - 54minutes 47 seconds....
Never going to buy lg again
Washing machine leaking. Under warranty. From making a claim to getting fixed was a month. if I didn't ring them nearly everyday might of been longer.
Try not doing any washin for a month with 3 autistic children.
Not bad if your expectations are based in the 1950s
Zero video outputs. Not optical, not HDMI, not Component, not RCA, not LAN, not USB,.. I bought the top of the line OLED. It has buttons for Netflix, but is happy to be half pregnant. Before I spent $12k on LG TV I had one remote. Now I’m back to four because it is a dumb terminal that has no outputs and talks to no other devices
Disgusting service Help
I purchased a brand new C9 -65"OLED TV just before Christmas, had it delivered and set it up as per instructions. I notice to picture quality was very poor so i completed a factory reset. The picture quality was still poor, the picture was ghosting, judder, blurriness and distortion. I went to the place i purchased it from and they put warranty claim in, LG contact me me and wanted to know what was happening with the TV, i explained to the the issues and all they wanted was a photo taken of the screen. I explained to them you cant tell whats h...appening with the TV by looking at a still photo, the operator told me they can tell if there is a fault by looking at the photo. So i took the photo and sent it through, a week later LG rang me back and said there is no fault with the picture guilty. Once again i told them you can not tell what is happening with the TV by looking at a picture, a someone needs to come and look at it. They said they will escalate the issues to their technical team and someone will be in contact. On the 23 January i received a text message stating a technician will be in contact within 24-48 hours. It is NOW 5 February and NO ONE has contacted me. This is a $4995 TV and LG don't care. I have now raised the matter with the ACCC and the Department of Fair Trading and i am demanding a full refund. What a disgusting and terrible company to deal with. They should be banned from selling their products in this country. I wouldn't even give LG 1 star, its more like minus 10
Worst service help
My LG refrigerator is nearly nine months old, not working, water all over floor & food will be ruined very quickly with temp in .perth 41. Phoned warranty service # & was connected in the Philippines ! 6 minutes into call, cut off. Try again, this time, 37 minutes later still no resolve.. wait 4 days for service person to call. Advice for interim.. keep lots of towels on floor, turn off Fridg & use bucket to save floor boards !!! How do I put bucket under Fridg to catch water ? Waste of time calling, still wait 4 days. By then everything ruined. Deborah
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Questions & Answers
why does lg not cover the 10 year motor warrant like they advertise on washing machines..its clear the rpm is not spinning to 1400 rm no more but lg refuses a new motor to be put in..this is the lastlg product i will buy and i make sure everyone knows about lg and false advertising on inverter motor warranty
We are experiencing a similar problem with LG. It is one thing for them to say they have a 10 year warranty but we feel we have been scammed by them as it means on some electronic board they have. I think we should all take them to the Tribunal as it is not good enough. People should get a reasonable amount of use out of products they buy and LG should be building them to last and support customers with economical repairs and parts.
We are having trouble logging on to the lg after downloading android app for the wd1411sbw front load washing machine to change to other washing function. E.G. 30 minutes cold water quick wash.
Can anyone confirm that this model runs this option?
Worst bloody after sales problem solving service I have ever experienced.
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