LG QuadWash XD3A15 Series

I bought the LG QuadWash XD3A15NS thinking it would make life easier, but it’s been nothing but a headache. It never washes properly—dishes come out dirty, and the dishwasher tablets almost never dissolve, leaving a chalky mess inside. The racks have already broken, and even when they were intact, they felt flimsy and awkward to load. For the… Read more

money I spent, I expected something far better.

When I contacted LG’s customer service, the experience was just as bad as the dishwasher itself—slow responses, no real solutions, and once the warranty expired, they were done helping. Between the poor cleaning, broken racks, and constant tablet issues, I wish I’d never bought this model.

Love this freestanding dishwasher! Very quiet, efficient and actually cleans dishes. We replaced an old Bosch that would leave dirty dishes and have had many brands in accommodation businesses and our home. This has literally changed our lives…no more having to rewash dishes 3 times! Usually our budget is around mid range $600-$800 so it’s the… Read more

first time spending in this higher bracket. Ive had it for about 8 months now and It’s been well worth it. Only negative is it’s not really black more of a very deep charcoal grey. Not the end of the world but irks me a little!

Best Dishwasher I've owned – So in my life I would say that I have been in houses and owned maybe 10 different dishwashers. This is by far it is the best. It's new you may say, but you expect that, but a Westinghouse about 10years ago held this title protectively for years!!! The things I love about this LG machine: - well, it looks kinda sexy with its black finish (matches… Read more

the fridge) - the best thing is that it opens at the end and allows condensation to clear, so no more little drying marks on anything - the equal best thing is the flexibility of the heights of the shelves, so handy - I was a little reluctant in the beginning to have a cutlery tray draw opposed to a basket - but it is really good. Only downside is that some of the larger utensils have to go on the shelves rather than the cutlery shelf as they are too high for it - and if I lower it my high glasses dont fit. But small price to play.

Oh and it is quiet, but not super quiet. Sings when it finishes like the other LG appliances, which is handy. Lots of programs if you choose to use, but I mainly stick to the economy setting and it has cleaned everything.

Incredibly poor build quality – Bought this brand new today, and the door is completely warped. There is a difference of 3-4mm from one side to the other, despite having the feet correctly levelled. The chassis is also incredibly flimsy - this is the poorest build quality I've ever seen in a dishwasher. When trying to run it, it immediately gave an error message. I can't believe such poor quality products can be put to market, especially at this price point. Show details

fantastic features but lousy reliability – I loved the the loading ergonomics - an object lesson to the Miele I owned previously and vastly better than the Bosch series 6 I have replaced the failed LG Quadwash with. The Bosch fold down tines are simply too few and pre-historic by comparison. The LG dishwashing performance was simply great. Glassware cleaning was far and away the best of… Read more

the 5 brands I've owned. Also loved the door opening itself towards the end of the drying cycle because it worked brilliantly. The dishes came out dry! However when the unit failed after 13 months of light use I was gobsmacked. I live in a regional town with no LG service agent within 200k's so LG offered me store credit and advised me I wasn't under any obligation to replace my machine with an LG. I took this to mean that LG weren't all that confident that a new LG would last out the warranty period. Judging by the other reviews here I suspect they're right. I have both an LG fridge and microwave and they're great. The dishwasher that came with the house was an LG and that lasted 11 years from installation. Come on LG lift your game.

Disappointed - Until issue addressed and fixed – We bought the LG Quad wash in January 2020. By May/June 2021 bE (excess bubble) code was starting to interfere with the normal operation of the machine. The machine was spotless, residue water was crystal clear A service representative was arranged (during COVID!). He claimed not to have seen this issue and didn’t know how to fix it. He… Read more ·  2

suggested pouring milk into the unit to dissolve the (non-existent) excess suds. He suggested if problem persisted he might have to replace the motherboard. The bE issue went on for quite a while and then one day the unit operated as it should (??). The issue returned sporadically, but I could always get it working again. I don’t think it was the milk, I believe unplugging it an leaving it for a few days maybe reset it (?). The amount of water and power I’m wasting is mind boggling. So naturally I’m out of warranty now (expired Jan 2022). The unit is still coming up with bE error code and now it’s doing IE (water inlet) error code. We have checked all the hoses and disconnected and reconnected the machine. It tripped the main circuit board but after resetting a few times it worked, but only ONCE!! Am I happy with paying $1200 for this dishwasher and wasting so much water and power trying to get it work? No I am not!! Did I have 100% confidence it would work every time I turned it on. NO I did not. At 2.5 years old did I get what should be reasonably expected out of this appliance. Definitely NOT!!. In the USA I believe there is a Class Action against LG for selling the Quad Wash Dishwashers knowing the appliance would fail due to the design of the control panel being on the top, not front, of the door, meaning water can get into the electronics. Now I am out of warranty for a dishwasher that even if the motherboard had been replaced during the warranty period it is widely acknowledged by other owners the problem would only have occurred again. I’m out of pocket for an overpriced underperforming unit. I’ve messaged LG asking what they’re prepared to do about this. No response yet. Would you be happy with spending $1200 and only getting a little over 12 months worry-free operation out of the LG QuadWash?? This unit did not perform to what is reasonable and what any customer should expect.

Way better than an equivalent BOSCH unit hands down - but not perfect – ok I will compare this with a similarly priced Bosch Serie 6 SMP66MX03A which I bought on a similar time (as I have two properties). The LG is just as quiet as the Bosch - both are considered premium models and as such you pay for quality and quietness. The LG cleans better than the Bosch generally however the top cutlery rack does not clean… Read more ·  1

cutlery as well as the BOSCH as such I recommend you buy a cutlery basket as I have done. TheBosch comes with a basket but the LG Units that have a rack do not provide the basket (a cheap basket from ebay is $10-$20). If you are not willing to compromise on a basket do not purchase the model with the cutlery rack and go for the less expensive LG model that only has the two main racks and provides a cutlery basket for you.

Where the LG shines however is the drying. This was a huge complain with my Bosch and even on the extra dry option the dishes came out soaking wet. Bosch blames it on the type of detergent/rinse aid I use but I can tell you now I use the same on the LG and the dishes come out bone dry (and I don't have to use the extra dry option at all!). The advantage here for the LG is that the door automatically opens which aids in the drying process, but having said that even when I manually opened the door for the BOSCH dishes were never completely dry. This was the main reason I got rid of the Bosch as drying is very important to me.

The LG can also go up to 75 degrees temp on the intensive cycle where the bosch only does 70. This is a plus and it helps with the cleaning of heavy loads as well as providing better drying results.

The LG has way more programs than the bosch providing you with half load options that can be changed to include upper rack half load and lower rack half load just to name a few, and you have the option of downloading more programs via the app.

The NEGATIVES

The app as others say only monitors the machine and it does not give you any options to remote control the unit. I hope LG can upgrade the app to provide additional functionality in the future.

The delay is only 12 hours max where the bosch had 24 hours but that does not bother me much as I do not use the delay start much.

Both the Bosch and the LG have a touch panel on the top of the door which is an upgrade from earlier LG models where they had it on the face/front of the door and anyone could accidentally touch it. The LG touch controls are very sensitive!

The bosch is a little more versatile in terms of the upper rack coming completely off and you can stack long plates or trays etc to wash on the LG this cannot be done. also it seems the LG is a little smaller inside I was able to fit more cups on the top rack on the bosch.

I do not know the reliability of either yet as I Only had them for a few months but I will update the review should any problems arise.

Worst LG dishwasher yet – This dishwasher works well and cleans well but the layout of the inside is absolutely ridiculous for a average normal family. The cutlery draw up top is annoying as it takes up to much room and stops any high glasses from being able to be put in. The drop down function for the top draw can’t be used if you have large plates underneath as they get… Read more

stuck on the spinning washer under top shelf. The layout for glasses and mugs is NOT practical AT ALL unless you use small tea cups. The very bottom gets food caught in it and is hard to clean. Over all I wish I never purchased this product and I am very disappointed as all of my appliances are LG and until now Ive loved every single one. This does not even slightly compare to my last LG dishwasher which was great and lasted 12 years with only one call out in all that time and was fabulously functional in all ways! Disappointed is an understatement to how I feel about this dishwasher.

Motor & sensor board not working after 3 washes – Unfortunately gave away my perfectly working 16 YO+ dishwasher to replace with a black LG dishwasher in my new kitchen. . The dishwasher stopped working after 3 washes and came up with LE motor issues. Only took less than10 minutes for tech to declare I need a new dishwasher! Still waiting 4 days on for my store credit & LG to organise the pickup. Also need to claim the $200 + for the installation of a new dishwasher ( definitely not a LG!) Show details

Cheapskate designers – Today I have installed my new LG dishwashers and there are three things that I have found wrong with this machine before I have run the first cycle. 1/ the metal used in the water connection is so soft and cheap that it strip's its thread before gripping. I don't think I will be able to connect my machine a second time. The metal is so soft! 2/… Read more

The delay timer only runs to 12 hours. If I want a delay start to coincide with solar generation I will have to visit the machine a second time sometimes. NB my machine is at my BBQ 50 m from my house. One line of code by a software engineer would have solved this. Where is the understanding of strange customers like me? 3/ The wifi App function could be so much better but it only monitors the machine - there is no function to change program, start or stop, or change the delay start timer. It is quite useless.

Hate that cutlery doesnt wash properly – Purchased this machine about 7 months ago. Loved the cutlery rack idea although I was advised it also came with cutlery basket and specifications state it has 3 racks and a basket. It did not come with a basket. While it’s quiet and washes dishes really well, it does not do cutlery properly and I am sick of having to wash them by hand. Second… Read more

rack doesn’t fit long stemmed glasses and as we use quite a bit of plastic ware for lunches etc it’s really hard to pack the second shelf leaving clearance for the top rack to get enough power to wash cutlery properly. There is a little sprayer at the top but spits out very little water and is useless. Would be much happier with the cutlery basket and removing top tray so I can use second basket properly. If I lower it my dinner plates don’t fit. I had to buy new dinnersets as my square plates were to thick for half the dishwasher tines and wouldn’t fit. Very disappointed.

Great Dishwasher, love the open door function at end of cycle – It’s very quiet, washes really well, even removes baked on residue on Pyrex. It also dries well. Only negatives are the cutlery tray is only wide enough on one side for knives & forks to fit in. The other side only fits smaller items like teaspoons etc. The other thing I have noticed is that there is an oily/grease smell when it is washing. I hope… Read more ·  1

this will eventually disappear. Best feature is the auto opening door after it finishes. Overall, very happy with it.

2 failures in 4 months - struggling to get a refund – At first, i would have given this a 5 star review. This machine did an absolutely fantastic wash, but now it has failed twice with the same issue. The problem lies in the Heater unit, wich on these is all apart of the same assembly with the wash pump, heater unit and motor. LG took 3 weeks to get the part to the repairers, and then was still a few… Read more

days after that to get it back. It worked fine for 3.5 weeks and now has failed again with the same HE error. LG are abismal to deal with on the phone, there is no care or consideration for you as a customer, you need to do all the running around to contact the repair agent, etc. I was then blamed for not following instructions that were never given to me. I have now gone back to the retailer and seeing what they can do to assist me. I have lost all confidence in this product, and as such, i have also lost faith in LG's after sales support. I will now be looking at other brands for a new dishwasher.

I'm flabbergasted, and dumbfounded – It's been 133 years since the first dishwasher patent was issued. It's been 40 years since I purchased my first dishwasher, (Phillips) lasted 18yrs, so I'm amazed that a company, any company can successfully dump (not just LG) equipment on the unsuspecting masses, it doesn't wash, it barely dries, unless you pay extra electricity, the logic of… Read more

fitting an umpteen dinner setting is ok, heaven forbid if there's is only two of you, dinner, breakfast, snack, and if you use an oven pan, garlic press and two sets of tongs and normal soft drink glasses.......don't .......because they won't fit. I'm sorry, I sound cranky, I am..........LG you have one job! It's called product for the duty entailed. Not fashion or fad. I wanted a dishwasher, I didn't get one. It's not all about the theoretical norm, we are people. (ps. my Fischer and paykel wasn't much better, although after the 5th service call and a new machine in 60 days it worked for 4 years.......that's the point.....only 4 years, factor in $1000/4= $250 plus exorbitant running costs, get your act together, dumping dishwashers is as bad or worse (?) than plastic bags or yes I could wash my dishes against the claim LG is more efficient) Sorry, this happens every time I buy something that is really, really a waste of F**king space.

Not quite as good as expected – Now I should probably start by saying that I am a bit of an LG fan. I absolutely love all of my LG products, so when it come to buying a Dishwasher, it was a no brainer. On installing the Dishwasher, I must say I was a little disappointed at the abomination they have attached to the end of the Water inlet hose. Unlike a normal inlet hose, the LG… Read more

Dishwasher has a great big Plastic device that cannot be detached during installation. This means that you have to cut out massive holes in your kitchen cabinets, just to get the hose connected. Why on earth they could not have installed whatever this monstrosity is, on the inside of the machine I do not know, but it is a really bad bit of design work.

Eventually I made the necessary alterations to my kitchen cabinets and got the Dishwasher powered up. The first wash was good, however the dishes were not dry at all. I installed the LG App on my iPhone in the hope that it would give me some hints on how to dry the dishes, but all I get is an alert telling me to use Rinse Aid. The 'Use Rinse Aid' alert suggests to me that LG are aware that the machine has very poor drying capabilities.

Previously I have owned much cheaper Dishwasher brands and they have all dried reasonably well, but the LG is way below their performance when it comes to drying.

I have tried warmer wash settings and the 75oC wash is an improvement, but not perfect.

Over time the drying does seem to have improved slightly (not sure why) and a couple of months in to owning the Dishwasher I have learned to live with this.

On a positive note though, the Dishwasher does clean exceptionally well and I only use Finish Dishwasher balls.

Sadly though, I would have to say that this product does not live up to LG's usually level of greatness and as it is not a cheap Dishwasher, I would have advise trying a different brand, or even a cheaper machine instead. It's poor drying in my opinion devalues the product, making it overpriced in comparison to competitors.

Quick update 2 years later on this product. It really is not very good at all and I would strongly urge anyone after a Reasonable Dishwasher, to avoid this one. Even the cheap nasty Dishwashers do a better job than this one.

I still love LG overall, but this Dishwasher is a big disappointment.

Not As Fantastic As We First Thought – My original review was high praise for a good looking dishwasher that matched our new fridge. Having owned it for a bit, I am updating my review to say that we are so disappointed. This dishwasher does not wash dishes. It takes way too long and it doesn't dry anything. More seriously, the cutlery drawer concept does not work. Unless you very… Read more

carefully place each piece, tip the spoons face down and top and tail forks, none of these will be clean. Who has time for that? The controls are non-intuitive and confusing. We have only ever used one factory setting because we can't figure out how to change it. I think it says the wash cycle is 2 hours 56 minutes, with no dry cycle.

Our recommendation? Speak to people who already own one of these before making a decision to buy.