LG WD1410SBW

Totally disappointed – This machine was repaired twice under my warranty, the first time drum etc completely dropped, 2nd time pump. I should have called again about drum but were in COVID lockdown times and life got busy after that. Then machine got an error and would not work. Just after 5 years. This machine was nothing but problematic. Clothes would get in under the… Read more

drum. This product and experience has put me off LG. Repair quote was over $1,300 LG would only replace motor parts of the quote which reduced to repair quote to about $900+. 10 year motor warranty basically means nothing imo. Would have been happy for discount on next machine instead as the machine was not worth repairing. I paid $165 for an assessment and quote it was confirmed machine still had same issues as when it was repaired in warranty but to no avail. Apparently this was a common problem with this machine. This machine should have been replaced from the start not repaired. Unfortunately I don't usually speak up and when I did I was out of time and LG and The Good Guys (extended warranty) could no longer help me. Lesson learned. Don't put up with a product that is faulty from the start and keep following up.

Flimsy, unreliable product – I’ve had my washing machine for 1 year and 3 days. My family consist of 2 adults and 3 children who are less than teens. So the load is average. Although cycle times are rather long but some of the cycles are useful so we tend to alternate between cycles depending on amount of loads. Everything seemed to be fine until we came across a major parts… Read more

failure. During the spin cycle it suddenly made a clashing sound and started making puddles of water from the base of the washing machine. I have called up LG Electornic Service Centre and they have dispatched a technician the very next day. The technician had a look and took a photo where the water was leaking from. It had a large crack on the outer drum with metal piece wedged. With the knowledge that it’s a major failure of the product and being under the warranty, I have asked for replacement or money back. To be fair, I may have been unlucky person who got the lemon but when a product had a major failure and you have spent over $1000 on a washing machine these days, I expected a prompt response and reaction from companies like LG. I know there is only so much a customer service representative can do over a phone but when so-called Case Manager denies your rights to escalate the matter to someone above him just because he doesn’t want to, it really defines an attitude the company has with its customers. It has been over 12 days and we have run out of fresh set of clothes for my kids. We can only do so much doing washing clothes by our hands. Either they have so many cases like mine where it’s normal for them and they are going through piles of investigations (which really shouldn’t be the case since you are paying large sum of the money) or they are blatantly ignoring all the inconveniences that customers go through when a product becomes faulty. I have made an inquiry to ACCC regarding my rights as a consumer and I will be lodging a case to Fair Trading for LG ignoring my rights as a consumer very shortly. I had to call them daily basis to which the person who is responsible for the feedback never talks to me in person and they pass the buck to poor Customer Service representatives who can only deliver unsatisfactory answers to me. The Case Manager lies his way out of the situation such as leaving a note on their system saying he tried to contact me but left a message on my mobile. LG electronics in general may have some good products but be prepared to pull your hair out when you come across a dud.

GREAT washer, super silent, large capacity – We got this from JB HiFi last week for $1100 including delivery and set up. We get 5% off vouchers for JB so in reality it was only $1060ish We got is as a replacement for a terrible BEKO BFL103ADW and the difference is out of sight 1: It is SUPER silent, and i mean that even at 1400 rpm you cannot hear it. I cannot believe how quiet it is … Read more

2: It has a great capacity. I have been able to wash 2 queen size doonas in the same load with no problems at all

3: The smart app, although gimmicky, works well and is sort of fun to use

4: The steam function works so well i have noticed a distinct cleaner look to my clothes

5: When the washing comes out it is almost dry on the 1400 rpm spin

6: There seems to be no water left over in the rubber seals after a wash (well hardly any)

7: It seems almost impossible to make the load uneven, we have mixed things in that in the old BEKO would set off a chain reaction of load noises but this LG seems to handle all we have thrown at it so far without a sound

If it does have a downside it is that it is pretty hard to do short quick washes like in most other machines. The quickest i have managed to get a was down to is about 57 minutes, basically the machine decides when it weighs what you have put in.I would like more control over that and a daily quick option added

There is a quick 14 wash that you can extend to 28 minutes but the spin speed is limited in this mode

If i was LG, i would update the firmware and make some downloadable quick washed that include the higher temperatures and spin speeds. If they did this, the machine would be perfect. If you can put up with slightly longer than other machine was times then this washer comes highly recommended

Having said that, so far we are really impressed with what we have used it for so far

Perfect ... whisper quiet – Love my LG beauty :) Quiet, excellent quality in washing clothes. Number of great well thought out wash cycles, the 30 minute one does lots of things well especially if using a spray of pre-wash stuff to help the deodorant and any grime to shift (this saved tonnes of wash time and saves bucks too :). Like lots of front loaders the full and even… Read more

the eco-cycle take time but this is more than made up for in less water and less power.

Easy to understand controls. I find it whisper quiet, and light years far less noisy than the old F & P top-loader I owned.

Good capacity for me as a single male. Washed by dooner in it on the cycle for blankets and it made short work of it and the pre-wash soak helped make it look almost new.

Clothes come out almost dry too which is wonderful in any climate.

I can use less detergent to which makes my eco-friendly heart shine each time I use it.

A great machine and I wold not hesitate to recommend this brand and model.

Harvey Norman were excellent as usual, installed and set up in-situ for me to use.

Amazing washer! – This washer is good on everything, with so many different settings and manual overrides it is super delicate when it needs to be and washes extremely well too. Cycle times are generally good, would be nice to have an extra setting more in the mid range - 1 to 2 hours but i cant fault it as it has so many good options already.  Show details

Fantastic Washer – I have Owned a 10kg LG front loader for 4 years used on a daily basis. It has a fantastic range of wash options. I use the dark wash cycle the most as it uses a good amount of water in the rinsing process. The delicate and quick wash options are great too. I often wash whites on a 90 degree cotton wash once a week that keeps the machine clean. … Read more

I often wash large bedspreads and quilts/doonas and it cleans them very well with no trouble. I love the 1400rpm spin speed too. I always make sure i have the machine set to rinse 3 or 4 times depending what i wash to get rid of any detergent.

I purchased extra warranty although haven't needed to use it.

I would purchase another Lg front or top loader in the future

Good washer – This was a replacement for our Samsung which just stopped working after 3 years. We loved the Samsung and they were great in giving us a full refund. So what's great about the LG? The quick wash cycles which at maximum are 25 minutes or as little as 14 minutes. Great when you're in a rush. Its quiet, oh so very quiet. Sometimes I forget it on… Read more

and it cleans clothes really well. No lint. Refreshing via the steam function is great and it's an all round very good machine.

What's not so great? It tends to twist my husbands shirts and tangle them into a big knot. Our other LG did the same? The samsung never did it so it seems like an LG feature?

The washing cycles are incredibly long but we only use 2 or 3 of all options available so it's not really an issue.

Overall a great machine. Definitely recommend.

Don't buy LG – I purchased this machine and within 3 years the drum has been rattling about hugely, hitting the actual outside walls of the machine. A service-person has come out twice, but refuses to acknowledge there's a problem. LG Customer Service have been "investigating" the issue for months now. Despite repeated follow-ups, nobody will respond. This was… Read more

not a cheap purchase. My first washing machine was a LG. This washing machine a LG. I am extremely disappointed with LG now.

Takes forever – Bought this washing machine as thought was a reputable brand but wash cycles take forever, the paint came off next to the dispenser drawer, it's not very quiet and after only 3 year and 4 months my motor broke, so we did ourselves a favour as lucky enough to have Harvey Norman product care so chose not to replace it but took a Bosch instead and much better cleaning results at half the wash time and so so quiet  Show details

Don't Buy this machine – Don't waste your money on this machine. Wash cycles take up to 3 hours and you will get your laundry dirty. Only had it a week. Been to harvey norman 4 times for a exchange but they refused to exchange. Asked me to contact LG. I had contacted LG and they sent technician to check my machine. Even the technician confirmed that timing is default… Read more

setting in the system i cant change it. Neither harvey norman nor LG were helpful. Now i m stuck with this rubbish machine. I have wasted mine $1300. Don't buy this machine.

Only had it a week. I'm sending it back! – Wash cycles take up to four hours, and I don't have that kind of time. Even after all this wash time, I had a towel come out looking like it hadn't been washed. Load capacity in my 10kg top loader was greater than this 11kg machine! don't buy this machine.  Show details

Don't buy this machine – I bought the machine 2 year and a half years ago and it worked well, but after 2 years the machine started to leave dirty marks on my clothes. The tech who came out to service the machine told me that it was "scrud" which is soap that collects around the drum and would cost me $200 to clean (was charged $99 just for that info). I've had to throw… Read more

away a beautiful green Tshirt of mine and other good items of clothing and today I've got a white sheet and doona cover with dirty marks that I can't get off.

Why build a machine that needs the drum to be cleaned every couple of years at a cost of $200, particularly when we paid well over $1000 for the purchase. My AEG lasted 10 years without any issues at all. I'm also very careful about the amount of washing powder I put into the machine.

I would very much like my money back so I can buy a different brand of machine or a replacement.

Choose a different brand – Purchased this washing machine due to advertised load capacity. Unfortunately within 7 months of purchase the machine spin cycle failed. We waited a week for repairer to fix issue, which thankfully was fixed under warranty. A month on from this issue and the machine will now not drain. Still awaiting resolution on this current issue. My previous… Read more

model front loader never had any issues in 12 years until it finally gave up at the 12 year mark. Hindsight says I should have stuck with that brand rather than switch. Unfortunately that does fix the fact I have children’s washing piling up at the moment

Don't get this machine – I have recently made a warranty call as it got stuck mid-cycle and now my entire laundry has an electrical burning smell. The online chat person from LG lodged the warranty call as a fridge despite being provided with the correct model number and being told it was a washing machine. I've had to call through to the service agent, who told me they… Read more

have ordered a new PCB for a fridge, and that they would be in touch when it is in stock. I was dismissed when asked how they knew what part would be needed without a) having the correct model number or appliance type, and b) without having inspected it. The service agent told me they will not come out to inspect the washing machine without having the part in stock (but they have ordered the part for the wrong appliance..??).

I guess LG aren't particularly concerned about their machines catching on fire and damaging peoples property, like the Samsung ones did a few years back. I haven't been told if my machine is even safe to use in the meantime.

Without these issues, the machine was ok - the clothes occasionally came out a little soapy though.

I would not recommend this unit and I would not purchase another LG washer or dryer.

Could be happier – Purchased this machine about 18 months ago. Have never really been happy with it. It works but items don’t come out smelling fresh and clean. Some items after a 2 hour wash cycle you can still smell deodorant on them as if they haven’t been washed. It seems to go off balance really easily and can turn a 1 hour cycle into a much longer cycle while… Read more

it stuffs around trying to rebalance itself. At least you are able to pause it and open the door and try to rebalance it otherwise it will stuff around for 1/2 hr before asking for help. Clothes don’t seem to get as clean. Have tried different detergent and stain removers and tried cleaning the tub,adding less clothes to the cycle but still doesn’t help. It is a very quiet machine unless it’s off balance and it is gentle on clothes.

LG washing machine – Purchase while promotion via bing lee ebay, paid around 1000, very silent, efficient and reliable front washing machine, we had the LG front loader old model and we been using it over 10 years no mould found in the rubber seal area, now we use the old one for rugs , work clothes and socks etc..highly recommended.  Show details

Wouldn't buy this brand again – I have had this washing machine for a year and a half now and have already had a technician have to repair it. I originally chose this washing machine based on it's great reviews from choice and my parents had the same model with no issue (at the time). I find that the quicker washes (approx. 1 hour) not to be effective at all. I have to do the… Read more

cotton cycle for most washes to get the clothes cleaned and this can take 3 hours+ but the clothes do come out great just frustrating how long it takes.

When we had the issue with the washing machine and rang LG they informed us that if it was not cover by warranty than we would have to pay and this was when the washing machine was 6 months old so you would assume everything should be covered. One day it just started making a loud noise in the cycle which turn out to be a issue with it being unbalance and was covered under the warranty.

As for my parents machine they also had an issue where it was making a noise. When they rang LG they informed the consultant that it was making a terrible noise and the consultant said "why don't you just close the door", they then had to explain that it wasn't a normal noise. It turned out to be an issue with the motor and was lucky to be within the 2 year warranty period.

I don't find it to be particularly quiet and usually have to close the door to block out the sound. I also find that if I as washing quilt covers or sheets it becomes unbalanced nearly every time. There is one cool feature where you can just press the start button and it picks the best cycle for the load but you have to be prepared it may go for 4 hours.

Overall I don't think this washing machine will have a long life but if you can handle the super long cycle it is good at cleaning clothes.

Had it less than a year, Trouble started after a few months of purchase/Terrible response from LG – 2-hour cycle took more than 4 hours. Inquired about it, and LG said it's within manufacturer's specification. Almost always takes longer (usually 30 hours, give or take, but never on time) than the display says. The machine is less than a year old. TERRIBLE buy. Am never buying LG again.  Show details

no fuss Machine.. using it for last 1.5 years – I have been using this machine for last 1.5 years. It takes heavy load and does its job neatly. Pros: Can save Favorite setting and can retrieve the setting by click of just 1 button. Take massive 10 kg load Silent Cons: spin only option is not available/ not easily accessible rinse only option is not available/ not easily accessible will recommend for sure!  Show details

Ok Machine, I guess I was expecting a bit more – Ive had this washer for about 6 months now. My favourite thing is the capacity. However a couple of times its done really weird things like one time it was making a banging noise, like it was a rocket and was about to take off. Another time , it reset itself and then stopped. Turned the machine off at power and re started again and it was fine. Let's just say I'm glad I purchased the extended warranty.  Show details

Massive capacity and Energy efficiency – One big reason for buying this is the 10kg capacity and it has a high 4.5 star WELS water rating and a 4.5 star energy for bill savings. The inverter direct drive motor also means that it's less noisy and more durable. Get just the right setting for each load with its 14 types of washing programs.  Show details

Really poor design – The rubber seal around the drum allows small objects such as coins or buttons to get past. This wrecks the drum. Took 6 months for mine to go. L G wanted to repair the washer but as the technician said, in 6 months it will be happening again. HARVEY NORMAN were FANTASTIC. THEY GAVE ME A DIFFERENT WASHER. Never buy this model LG.  Show details

Best Brand. Best Price – The 10kg LG is awesome. I have a messy 7yr boy who like most boys is a grub. It removes the stains from his white t-shirts without fuss. The machine is gentle on clothes with a superior clean. I love the add in feature for those odd socks that never quite make it into the basket at the beginning - thanks kids. The LG is so quiet i actually… Read more

find myself looking in to see if it's finished on the off chance i missed its I've finished song.

Easy to use and since i had my last LG 7kg machine for almost 10years I'm sure it will be just as durable.

HIGHLY RECOMMEND THIS PRODUCT.

GREAT QUALITY AT A REASONABLE PRICE!

My clothes have never been so clean ! – I've washed everything from shoes to doonas and they come out looking and smelling like new ! Some cycles take long, but you can select quicker cycles and they also do a good job. I usually use longer cycles for dirtier clothes. I couldn't be happier with this washing machine.  Show details

Love my lg washing machine – Got this when our old 7kg lg finally died after 9 years (was a cheap machine so happy with that). My wife loves it, can fit heaps of stuff in it and with 3 kids you need it. Took a while to find a good setting that was quick. I found setting it at 20 degrees rather than cold reduced run time dramatically (even though the cold water out of tap is… Read more

probably allready close to 20 degrees most of the time). One annoying thing is it won't tell you run time until after a minute of weighing and spinning clothes so makes it hard to find a setting that is short (with so many variations of water temp, spin speeds, wash cycles, rinse cycles). Full load takes just under 2 hours on 20 degree setting and washes everything well. Call different stores before you buy, we found $200 difference in price between different good guys stores (pakenham store always seems cheapest)

Would return if I could. Don't waste your money – I have had this machine for 6 months. The machines wash cylcles take far too long and still don't clean the clothes properly. The preset options are not optimal and you can't manually select elite exact functions you want. The smart app is for Android only. I would return this machine if I could. It's the worst machine I have ever owned.  Show details

The Knickers Eater – If lying on the laundry floor pulling your knickers out of the pump filter with a screw driver is your idea of a fun day then this is the machine for you. Major design floor that it is able to wash your clothes AND eat them. Had i have called a warranty service, i would have been charged to fix it. Wash cycles take forever. And not all cycles… Read more

allow the 10kg max. Only TWO of the 13 cycles allowed 10kg. Wool only allows 1.5kg. Complete con. Buy something else.

Good Washing machine – Washes clothes very well. I won't recommend washing white clothes mixed with the others. Otherwise white turns into a light grey colour. Works perfectly fine with all the other type of clothes like wool or cotton or even quilts. Works silently. I normally run it on mix load setting which runs for around 1.5 hours. Happy with it overall  Show details

Really Good - except for a couple of small things – Just a quick update on my review below. I've had it a year now (it's April 2018) and it still washes clothes very well. What I have found however is that it takes longer and longer to do a wash. The cotton wash, which I use most indicates that it will take 90 mins when I start but can take up to 2.5hrs!!! It just gets stuck on (say) 27 mins to… Read more

go or 13 mins to go and won't move. I'm finding this very frustrating and I've lowered my rating from 4 stars to 3 as a consequence.

Bought the 10kg LG in mid March 2017. We've had it three months to give it a decent run. So far it's been a great improvement on our old F&P Top Loader which we got rid of after eight frustrating years.

The machine is whisper quiet and washes the clothes exceptionally well without damaging them - which at the end of the day is what is most important to me.

The only downside - coming from a top loader - is the length of time for washes - 90 mins for cotton wash - 75 mins for mix and sports - 3+hrs for allergy care, and the fact that once it has locked and started, you can't add anything to the wash - even if you turn the power off.

It's so quiet - the noisiest part of the wash is the water inlet, which is pretty loud.

The 10kg is a big improvement on what we had, so we do less frequent washes, and according to the manual it is pretty good on energy and water consumption.

On balance, I'm very happy and would happily recommend it.

Disappointing and frustrating – This is a terrible machine. It is advertised as a 10 kg washer but it does not handle the loads that I used to do in the LG 7kg washer. It will not even wash 2 king sheets and four pillow cases without taking hours and then sometimes throwing up the 'error' sign. The last time that I complained to LG I was told to select 'duvet'. I can assure you… Read more

that I am not overloading this machine. My 7 kg LG used to wash the same load effortlessly. When I wash other loads, the machine just takes forever - when it says that there are 48 mins left it is not the case - sometimes it can go for another hour. Previous machine had accurate timing. I do not think that this machine needs a service - I just think it is poor quality and I am so disappointed with its performance, I will never buy an LG again.

Does a good job. Clean, troublefree – Had to purchase a new machine as our old one had its days. We weren't really chasing anything fancy in a machine so we chose this one as it looked the most reasonable price for a well spec'd machine. had it delivered and installed no drama's, very simple to use and washes well. clothes come out FEELING clean too. Just a hint though if your… Read more

planning on buying this and all those options scare you off - dont be.

Jump on youtube and just view like a 2-3 minute clip of their new panel system and you'll see how EASY it is to use and configure. Even my 70 y'old grandma uses it daily no drama's

Definitely recommended

Very Disappointing – Two weeks ago we purchased this LG over Miele too, only that the reviews were so positive & less pricey & good guys sales rep also persuaded. I should have stayed with my initial instinct & bought a Miele. The hammering of water pipes commencing wash and rinse cycle is beyond tolerable. As a result, we can't put a load on at night, as the whole… Read more

house shudders & wakes family members. Totally agree with all negatives mentioned by other reviewers. Expressed my grievance to LG support but follow up service not great!. Seriously want to return this machine and get my money back!!

Functional, yet disappointing – We purchased this unit based on a recommendation of a sales person at Harvey Norman. We had originally gone in there looking to purchase a new Miele to replace our old one which had lasted over 10 years. We were persuaded to purchased the LG over the Miele, and it made sense, since it was substantially cheaper and came with a better standard… Read more

warranty terms. However as soon as we got it home and started using it we were disappointed that we went with the LG. Whilst the controls are simple and the cycles are easy to select, the machine is extremely noisy compared to the previous 10 year old Miele we had, and the cycle times are ridiculously long (3 hours for a standard cotton cycle). We had never had problems with 'fluff' on clothes after them being washed with our previous unit, and immediately we now experience fluff on darker clothes after they have been washed. If I had my time again, I would be purchasing the Miele.