21 questions from our users
Why is spin speed lower than other brand washers? Does it take longer to wash and aalso spin dry with the lowerr speed?
My LG 8.5kg top loader is showing OE on the display. It doesn’t spin the water out. My husband has checked all drainage areas and cleaned them. It’s still doing it. I even tried the 5 second reset, it worked for 1 spin and subsequent load is still in there filled with water. What else can I do?
John. We have had this about 18 mths. Goes OK but clothes sometimes end up with dirty grime marks on them - obviously from washing detergent build-up in unaccessable areas behind the bowl.
We empty the lint filters every wash, and have done hot bowl washes with the proper WM cleaner product etc. Still does it.
Very frustrating on white shirts, sheets etc.
I have exactly the same problem. Contacted LG Customer service/support chat online got sent a couple of emails about scrud and lint. Still same problems so contacted LG by phone and a technician came out. HIs report stated no fault with washine machine must be operational fault. I followed the manual quide for detergent and softner usuage and frequent tub clean. They would not suggest a specific product to use for washing so I have now not used detergent or softner in my washing for over 3months and am still having the same dirty marks on my clothes. They still refuse to accept that it is a machine fault. Technicain require me to pay for call out as the warranty is now null and void. I have never had a washing machine that requires a tub clean after 10-12 washes. Or that cannot tolerate a tablespoon of liquid washing detergent diluted in a cup of water. Would never recommend an LG product ever again. Currently making complaint with department of fair trading and getting in tough with a current affairs. Customer service is disgraceful. :-( :-(.
Should there be any water left in the drum after final spin?
It is not visible but you can hear it in there.
does not having an agitator mean the clothes get all tangled? Especially for sheets? Thats my only worry before purchasing it :/
Does using the air dryer function crease the clothes more than gentle spin? I'm unhappy with the creasing on permanent press items after using either gentle, delicate or low spin cycles.
Most likely the answer is yes. "Air Dry" is just a high speed spin cycle that lasts around 30 min. It will get your washing drier than the normal spin cycle, but it's not great for permanent press items. The only thing I can recommend is that you use a slow spin speed, remove these items from the wash the moment they're done, shake the big wrinkles out and hang them up to dry. They will take longer to dry but are less likely to crease badly.
How does this Washing machine handle Blacks also can I use liquid det
I haven't seen any problems at all with blacks - the lint filters are very good and pretty easy to clean (even if others complain about them), so no issues with lint. Sometimes machines without agitators can have problems dissolving wash powders (leaving powder in your clothes after a wash), but again we haven't had any problems with regular off-the-shelf powders in our machine.
Liquid detergents should be fine, however I've found that (generally speaking) liquid detergents do tend to promote more slime/sludge buildup in the machine over time for some reason. We especially found that with a front loader we owned so we now exclusively use powder. Make sure you do a hot wash every so often and I don't think there should be an issue.
I have just bought a WTG8520.
Is there any way I can reduce how wet the clothes are after it finishes?
I really dislike having to use the air spin cycle to do it as it defeats the purpose of functions such as quick wash.
Yes, you can choose the length of time it spins on the keypad and also you can use Air Dry to air out the clothes in the spinner to dry them further.
I haven't noticed clothes coming out any wetter than I've seen from other washing machines, although the air dry feature does get them very dry - at the cost of an extra 30 mins or so as you say. Make sure your spin speed is set to High, and see if using one of the normal wash cycles gets them drier than the quick wash setting. Alternatively, you could just use Air Dry for 10-15 mins and then stop the machine if you're really pressed for time but need them spun out for longer.
Does it have a 'gentle wash' setting for delicates?
There's no specific delicate setting, but without the agitator the clothes don't get damaged. I would put it on the cotton setting, on low spin speed if you need to wash delicates
YES, you can wash delicates (I wash silk as well as wool and have had the BEST results). As Corinna L. said -- you put the machine on the • COTTON SETTING and then you can over-ride the other settings, i.e. set the "Soil Level" to • LIGHT (therefore the agitation will be low and gentle). I set the "Temp" to • WARM and then the "Spin" to • LOW (so the fibres of the garment are handled gently). If you go to the website www.appliancesonline.com.au, you can download the manual -- just scroll down to just above the "REVIEWS", then you will see a sub-heading saying "Manuals" where you can choose to download "WTG8520 - LG - User Manual" -- you can then see exactly what the machine can and cannot do. It really is a very good machine, we are very happy with our purchase and can recommend it whole-heartedly.
Can you tell me time taken for a full 8.5kg load on the cotton wash cycle with warm water temp?
It depends on what else you pick on your settings. You can change the setting to MORE agitation for heavily soiled or to LIGHT agitation for delicates (like silk or wool). You can change the initial wash time, you can pick the number of rinses you want and you can change the spin from light – for delicates, to medium for normal clothes or to high spin for towels or things you want to have fairly dry before hanging on the line. But, overall a normal wash takes about an hour. I can assure you this machine does a GREAT job, everything we have washed feels so very clean and soft and we love it, it is also very quiet. Best washing machine we have EVER used.
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