I have only had the machine for not even one year and when put on automatic fill it never goes past level four. Have e-mailed company several times with responses of you will need to select fill option you require. I have informed them I did not pay for a machine that I need to stand and manually enter functions and I would of brought a machine half the price if this was the case. I will never purchase a machine from this company again. No wonder it was discontinued
We've had this washing machine for 3 years now and it's been horrible pretty much the whole time. It's ruined so many clothes by leaving black marks on them. I've done numerous tub cleans and it makes no difference. I've contacted the company a few times now and they say it's not their fault but mine. Really not impressed and i will not buy lg again. Can't afford a new washer so am stuck with this piece of junk
- WTG9532WH (9.5kg White)
- Verified purchase
LG? - Lot of Garbage - Both the Machine & Customer Service
We bought this machine because of the high water-saving rating, energy efficiency, load capacity, water-saving features and ease of use; and it met our needs. We are relatively satisfied with the variety of settings and the choices, although the cycles appear to be longer than previous machines we've had.
Our washing consists of sheets and bed linen, doona covers, everyday-wear casual clothes and leisure wear, some white-collar business wear, towels, and the grandkids clothes when they visit. We use the machine 3-4 times a week and separate th...e colours and fabric types, and don't over-loaded it, etc. We maintain it in accordance with the manufacturer's instructions, including the cleaning cycle. We do not use fabric softener. Problems with lint commenced almost from the start. We thought it was something we were doing wrong so we went back to the manual. That's when we realised that the only lint filter is at the back of the machine at floor level and we needed to pull the machine out each time to check it. Stupid design. Fool us. Anyway, each check saw it clean. No problems there. After a month or so dirt began appearing on the bed linen and towels, in particular - as well as the lint. It is now usual practice to wash and rewash the same load. But it still leaves stains, even then. We called LG Customer Service who advised us that the problem was normal and to be expected. She said it was caused by scum and to fix it we needed to:
4 weeks out of warranty it failed!
Nightmare started 4 weeks out of warranty. Got to spin cycle, with a small light load of clothes and it made a gurring noise of a stuck motor. No movement and smell of burning. Waiting for a technition come with a $160 call out fee. Has only been used by me, a single person with light loads. DO NOT BUY THIS MACHINE! too long.need tongs to get clothes out.
Gave one star because I couldn't find '-' or '0' star. after so many complaints about lint filter not working well how come company still selling this product in the market. I feel like i bought this machine to ruin my clothes. I am stuck with this machine bcoz I've paid $1000 and tried to sale it online but the resale value is just $300. What a shame!!!
Purchased in March 2010 for A$1,000.00.
Terrible Machine washing programs are way too long. Possible design fault and FIRE HAZARD and no sa
Summary of the above washing machine purchased February 2018:-
LG's Selling points:-
1) Big size, 9.5kg
2) Programs are way too long.
3) Supposed to allows us to wash quilt, blankets and pillows with ease
4) See through glass on the top to see what’s happening
3) Option to stop the machine to add items that you forgot to added in during washing
4) Supposed to have advanced computerised operating options. To customise how you want the washing completed, including the number of rinse cycle, level of water, minutes of washing...etc which I thought was a great idea at the time of purchase ...
This perfect for my big family
I put day to day clothes all fabric types, kids, hi vis work clothes
Easy to use, settings and functions, i use a variety of the options and cycles
Gentle on delicates
If i need to do a quick or longer cycle i have the option
I am pleased with the overall performance of the product
10 years and still going strong
I purchased an LG washing machine 10kg over 10 years ago and I have had no problems with it since. LG may generally be slightly more expensive than other brands, but in my opinion a wise choice, I used to be a fischer and paykel on all brands but having an LG clothes washer for so long with so many different settings although I only use one setting and just let it run. It runs for just under an hour and I find that it cleans my clothes, towels, blankets etc, sanitises and conditions them and spin dries them very well and when they are hung ou...t to dry, dry in a very short span of time. For convenience the large 10kb capacity allows me to simply load my machine with general everyday items of a weekly wash for 2 persons and the wash is done in just under an hour. I have never washed my good clothes and delicates preferring to hand wash although there are several settings on my machine for this together with soaking. I just never trust machines to perform those tasks preferring to always hand wash since my very first washing machine, I think it was a singer wringer tub back in the 60's. So Kudo's to LG for an amazing reliable washing machine.
Not a fan of LG but this washer is good
We're not a fan of LG products but we bought this cloths washer because it was on sale and had a nice display panel. Loads of cloth options and also huge amount of room for super large baggy cloths or bed sheets and blankets or if like us you have a large family it takes a huge load.
An ok washing machine - if you like lint
This attractive looking machine stands proudly in the store with a great big stick on its front stating its fantastic for lint removal. Um, yeah not its not. Nicce to look at, reasonably quiet and has most cycles and features you'd expect from a washing machine designed for a big family. On the downside not only is it crap at removing lint with its monstrous size lint filters, but im starting to think it might actually have a secret lint making compartment. You'll never wear black again.
Had initial problems setting up the wifi feature as I couldn't find the password. LG took 4 days to get back to me with someone who knew what to do. My current problem is that it doesn't drain at the conclusion of a delicates cycle - am waiting for LG to get back to me a solution. Another problem is that despite the booklet saying you can set the soak time the machine seems to only do 30 mins - absolutely useless for baby clothes. I feel like it has less functions than my old Fisher and Paykel but there is nothing I can do about that!
So 3 w...eeks later I'm still waiting for LG to sort out this machine. A technician has been out and said it wont drain after the delicates cycle and to get it to empty I need to run another cycle - not happy! What a waste of my electricity and water! So the soak - one technician advised just to do the load several times until the washing is clean. Totally defeats the purpose if it going to drain out the soaking solution. Still waiting (with a load of baby clothes waiting to be washed in the machine)!! Technicians advise they will call by a set time - simply doesn't happen. This has happened numerous times and is very frustrating!!
Worst machine I’ve ever had!
Recommended tub cleans 5 hours! Filter at the back on bottom of machine. Lint on clothes! Worst machine ever. LG spokesman said they could send me some troubleshooting ideas! Very disappointed. Would never recommend this machine to anyone. Even the cycles go fircway too long ... never again.
Worst machine ever
Tangles clothes and covers everything in lint and doesnt clean well at all never puts enough water in hard to reach the bottom of machine and the stupid lint filter is at the back so u have to pull the whole machine out to get at it impossible by myselfregret buying this machine
Quite nice and quick
It’s top-lead washing machine.
We used to front-door washign machine but it wasn’t cleaner than top-lead washing machine.
It’s quite quick and we can get quite nice result.
I just used to use standard course (cotton and quick)
It’s not loud and it doesn’t disturb my other tasks.
It’s capacity is 9.5kg so we can wash our blankets and a lot of laundry.
I think our family love this washing machine.
I have owned 2 LG top loaders. It's working well after 5 years and I absolutely love the quick wash fuction which only takes 30 minutes. And I used the quick wash a lot because I have a little one why I do the washing in a daily basis. Highly recommended
Wash’s great need to use quick wash as the Cotten wash takes over 2 hours. It’s very quiet and only beeps a short time when finished. I love the extra air dry feature so your clothes don’t take a long time to dry. I love that you can fit a large blanket in it and it will be washed
Dont touch it
Had it five months stopped spinning and rinsing took four weeks to get fixed , worked for three days and started doing it again, wont fill with water wont rinse wont spin. Never again LG Keeps saying hose is blocked starts a cycle and gets to 38 minutes and just keeps pumping, substandard machine.
clothes are crushed
the clothes get cleaned ok but unless you increase the water level, they come out all crushed. It is simple to use and sometimes the clothes still have marks on them, but that could be my detergent. Today it is very hard to find a washing machine that rates as good as the old ones and lasts as long.
- WTG9532WH (9.5kg White)
- Verified purchase
Good size washer with quick washing feature
Good washing Machine, I feel like my clothes are coming out much cleaner then with my previous model. Machine is quiet, easy to use. I really like that it has a quick wash option that still actually washes my clothes well. Also the 9.5kg is a great size for a family.
Worst purchase ever
Wish I had checked the reviews before purchasing this machine. Worst purchase we have ever made. 2 major issues
1. Clothes come out with white residue/lint no matter what we do. We have tried all options as advised by customer service ie: changing type of powder used, manually selecting water levels and running numerous rinse cycles. Have run numerous tub clean cycles but the problem persists
2. LG customer service is non existent. After numerous calls and wasting time being placed on hold the best that LG could do was to ask us to send a photo of the clothes after a wash showing the residue/lint that is left behind and email that to them
Questions & Answers
Does not wash clothes properly tangles everything into knot covers everything in lint lg wont help expect me to sort all my clothes by type does anyone else have this problem? l always wash dark clothes seperate to light and towels seperate to everything else but beyond that is a joke
No, I dont have this problem at all. We do separate loads for towels, dark and light colours etc and I put items like stockings and bras into lingerie bags (most likely to tangle). No issue with lint either.
Yes- all of those problems- and more!! I am so disappointed with this machine- I have had many over ny lifetime, this is the worst!! And I can't afford another one!!
I cannot go anywhere when I 'try' to wash, as it does not finish a cycle without frustrating problems.- read my review.
so I emphasise with you, this machine wasn't cheap, and it's an absolute DUD!!
I can't seem to change the water temp for the Delicate Cycle. Also for a warm wash I press both hot & cold buttons because I don't have a warm option but it just seems to stay at the cold temp. Can anyone help me with this?
My machine the lid is lock and it's saying CL the lid is closed and won't unlock have tried turning it of at the wall let it sit for awhile and still nothing worked ok yesterday. Help?
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