LG WV5 Series
Verified107 reviews
What a disaster purchase. Right from the first wash it ripped my bedsheets, the next load it proceeded to fray the clothes being washed and if you were game enough to wash them a second time they would come out stretched and paper thin, a lot of the time with multiple rips, holes or even shredded from being stretched to the maximum. For the next… Read more
few months I tried every cycle, using the lowest spin (400) and the lowest temperature - I tried small loads, big loads, medium sized loads but every wash (even the delicate cycle) had the same result. LG garment care factor = NIL. Even though it was still under warranty (6 months old) neither LG customer service or Harvey Norman wanted to know or assist, insinuating user fault. I never received a single call back from LG or Harvey Norman at any time during my dealings with these disgraceful organisations. NEVER again will I have an LG product in my house or step foot in a Harvey Norman store again after being treated so appallingly and spoken down to by the HN department manager when I dare question the delivery/installation procedure as a possibility for damage in transit. I thought it was reasonable to at least look into it because when I requested the installers leave me the travel bolts they said this machine doesn't come with any. The HN dept mgr rejected any such possibility with the reason being that travel bolts can only be used once, they are not reuseable and if I should ever need to move the machine I should just fill up the drum with clothes. Well, that excuse was an insult to my intelligence and should be a huge red flag to the Harvey Norman franchise, and it was the final straw for me. My last contact he promised to phone me back in 20 minutes with an update - that was 5 days ago...... some things just don't change.
I loved LG washers but this model has been appalling. Cannot complete a load 75% of the time. Had to buy a new machine after only 8 months. First time I ever gave up on a major appliance in its first year. LG service no good - turns out it is a design fault and endemic to this model. The new machine will NOT be LG. Show details
The LG WV5-14110W has been the biggest let down of a washing machine,once the washing is clean,as you retrieve the washing from loading area ,your washing drags over the door seal which collects dirt from every load.We constantly clean the seal but it continues to leave filthy marks on the clean washing. Don’t waste your money on this washing machine.
Reviews with attachments
A good product for your laundry – I recently purchased the LG washing machine and I must, it does the job well and I like it for some reasons. First of all, its design is absolutely beautiful and compact, making it a great addition to any laundry room. One of the standout features of this machine is the wide variety of programs it offers. With so many options to choose from, I… Read more
can easily find the perfect cycle for any type of fabric or level of dirtiness. And the best part is that it always cleans my clothes thoroughly without any issues.
Another great feature is the ability to connect the washing machine to my phone. The user-friendly application allows me to control and monitor the machine remotely, making laundry even more convenient. I particularly love the downloaded cycle feature, which allows me to add any extra program I want to my washing machine. It's like having a custom-made cycle for my specific needs.
The steam programs on this machine are truly impressive. They deliver outstanding results, leaving my clothes fresh and wrinkle-free. However, one minor drawback is that the timing for these programs can be a bit unclear. It takes a while for the machine to calculate and display the exact duration, which may require some patience.
The only major downside I have encountered with this washing machine is the vibration during the final stages of washing. For about 2-3 minutes, it vibrates quite intensely, which can be quite noticeable, especially if you live in an apartment. Despite following the installation instructions and removing the large screws, the vibration issue remains. Additionally, it's important to note that during the last 6-8 minutes of the washing cycle, it's advisable to avoid using large amounts of water elsewhere in the house, as the machine requires sufficient water to pass through these stages. Otherwise, it gets stuck in those minutes :/.
Overall, the LG washing machine is a fantastic investment. Its beautiful design, wide range of programs, and user-friendly features make laundry a breeze. Despite a few minor drawbacks, its excellent cleaning performance and convenient functionalities make it a great addition to any home.
Awesome washing and – Only had for 6 months but has been fantastic so far. Even has a nice music tune to let you know its finished. Easy to use electronic settings, then the washer works out the load weight etc for the best wash..... pick the settings, press start and it will do the rest (and let you know when it's finished) Digital display of time on different settings. Show details
My most reliable Washing Machine to date! – The LG WV5-1275W is super impressive with efficient performance and user-friendly features. The 7.5kg capacity suits my medium size family household, while the SmartThinQ technology adds convenience. Notable for its quiet operation and energy efficiency, it offers various wash programs, ensuring optimal care for diverse fabrics. A solid, reliable choice. Show details
So happy I switched to front loader! – Switched from a top loader to front loader. So glad. My clothes no longer wrap around the middle pole. The LG 10kg is huge. Tested the capacity by putting 2 sets of fitted sheets and flat sheets. It can fit very thick blankets. It’s gentler on the clothes. Means less wrinkles. I put any types of clothes in the washer. You can mix the types and… Read more
choose that setting. I’ve used quite a few different settings and always get great results. Easy to open if you forget something Cycle times are longer than my old machine but I set it at night while I’m sleeping
Recommend Machine – Bought this machine to replace an old LG washer dryer that had lasted 15 years or so. Easy to operate and cleans clothes perfectly. Even my dirty high vis gear. Show details
Positive reviews
I am a top load machine person all the way, but I moved into a house that required a front load machine (devastating). This was the first ever washing machine I've purchased brand new (from the Good Guys) and I'm very pleased with the purchase. I've now had this washing machine for around 3 years, completed 300+ washes and my only real complaints… Read more
are as follows:
* Sometimes the timer is a liar, but I've experienced this with all washing machines that had this function regardless of brand (Electrolux, Samsung).
* I don't believe it's 8kg because I can't fit my winter doona in it and I could in my old top loader machine - I can fit the summer doona in it though.
* If you use the app to download additional cycle options, you can only download one cycle at a time. Which means you're like me, sometimes youre frequently re-downloading cycles (I.E. Sleeves and collars/Hygiene).
* If you do download a cycle option, you MUST use the app and can't manually select "downloaded cycle" on the machine itself.
And that's all my complaints. It has been a trusty machine and I definitely recommend it. It even has a quiet wash option which is so appreciative.
Good machine but takes too long – Pros: Looks sleek, easy to use with plenty of settings. Works well. App works well for download settings & alerting me when cycle finishes. Cons: Time & load size. Only cotton & cotton eco take full 8kg loads. Most are 4kg. Instruction book gives no guide on time taken for cycle as it changes with weight so it’s trial & error. I liked the… Read more
idea of steam for hygiene & allergy care but never use it because it takes 3 hours & only 4kg. I generally use cotton eco or mixed fabric which take around 90 to 120 minutes depending on load weight & washes well.
Fairly quiet machine except the water fill which keeps stopping & starting, so the Quiet wash is far too noisy to run at night.
Amazing machine life saver – Accurate description, amazing quick wash option, have 3 children and the quick wash is all I need to use and the clothing comes out absolutely amazingly clean and fresh smelling!! Show details
Negative reviews
I do not recommend LG washing machines. I have had mine for a couple of years had engineers out three times to look at it because it constantly gets stuck on the spin cycle. It can take sometimes 3 hours to finish a load. I am not overloading it and the washing I put in is not unbalanced. It’s the machine that’s unbalanced and poorly designed.… Read more
This maybe why this particular model has been discontinued. I have had enough of it. I will not sell it even though it still looks new. I will take it down the council rubbish tip because this is where it belongs!
Find out how LG WV5 Series compares to other Front Loading Washing Machines
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Always fixing it and won’t cover warranty issues and as a quadriplegic I would not recommend buying anything from them again. Pretty disgusting that they treat a disabled person like this. LG you suck Show details
Purchased this front loader 3 years ago & also paid extra Warranty. It started to leak after 18 months so rubber seal had to be replaced. Then the door catch mechanism went faulty so had to get that replaced. It was also extremely loud on spin cycle even though it was on a steady tiled floor. Water is now leaking from under the machine so it now needs a pump replacement. I would highly NOT recommend not buying this front loader. Show details
Recent reviews
Overall the machine is a disappointment with its functions . that you cant use the cold water preference . I thought I could save on the hot water bill but it seems the hot water tap has to be turned on otherwise the IE message pops up (insufficent water supply) It also rinses with warm water. Why there is a "cold" wash on the temp panel… Read more
beats me . If you are looking for a machine that washes cold forget this Model! A plus with this model is the depth of the model which is less than other machines with the same wash capacity and a Quick cycle of 30-33mins depending on the size of load The spin cycle is not on the dial. On the special program and when used has a rinse cycle with it so can’t be used on its own. As water charges have increased this presents as another negative
Ah, the LG front loader. Sleek, modern, and oh-so-shiny—like a luxury car parked permanently in your laundry room. For the first two years, I proudly showed it off to guests like it was a new pet. "Look at it! Isn't it beautiful? It even plays a little song when it's done!" But then... the honeymoon ended. Year two hit like a poorly balanced spin… Read more
cycle. First came the hose replacements—multiple. Like an annual tradition, except with more water damage and less joy. Today, I replaced another hose. That’s right, the same one that was replaced last year. The repairman—who I now consider a close family friend—cheerfully informed me that he keeps three of these hoses in his van at all times. Why? Because apparently, LG engineered a machine where the hose consistently rubs against the drum like it’s trying to start a fire. Only instead of fire, we get holes. And leaks. And despair. But wait, there’s more! After two years, the door seal developed a new party trick: hiding rust better than Houdini hides assistants. Behind that innocent-looking rubber ring? A corrosion horror film playing out in secret every time I washed towels. Mechanically, this machine is about as dependable as a weather forecast from a fortune cookie. But it does look good. So if your goal is to have the most fashionable broken appliance on the block, LG has you covered. Final verdict: It’s the most attractive disappointment I’ve ever owned. 2/5 stars—one for the design, one for the bonding time with my repair guy.
The single largest waste of money ever. Supposedly fixed by a technician last year, continues to get stuck on spin cycle on every wash. LG call centre giving me the run around with frustrating advice and everyone telling me something different. Won't provide any evidence of the unit being assessed and have blamed me for the problem as allegedly I… Read more
am a grown adult unable of loading a washing machine correctly. I will never ever purchase an LG product again, shame on you for wasting my time and money.
Review for LG Washing Machine WV5-1409W – Worst Purchase Ever! I regret buying the LG WV5-1409W washing machine. Within a year, it has turned out to be the worst appliance I’ve ever owned. The biggest issue? It overheats dangerously, to the point where the control panel on the top right melted (See photo) due to excessive heat! The exterior gets… Read more
hot, and the internal temperature rises uncontrollably, making it a major safety hazard.
On top of that, the machine has severe imbalance issues during spinning, causing excessive vibrations and noise. For the price I paid, I expected a reliable product, but even a cheaper Aldi brand performs better in comparison.
To make matters worse, LG’s customer service is an absolute nightmare—rude, unprofessional, and completely useless. They bounce you around for hours with no solution, making the entire experience beyond frustrating.
Avoid this washing machine at all costs. It's not worth the money, is unsafe, and is backed by the worst customer service I've ever encountered. I urgently need a refund, but at the very least, LG should provide a solution or replacement. The excessive heat and melting pose serious hazards and safety concerns. If it were to explode, the consequences could be catastrophic.
I do not recommend this machine or LG customer service – This is the most disappointing machine I have ever purchased. After owning another LG machine for 12 years and loving it we upgraded to a larger one when it finally died. This machine is so disappointing we have corrosion on the front (appearing withing months of purchase) and upon discussing this with customer care have been told this is a user… Read more
fault. No water could have been in the areas of damage unless there's a fault in the machine and the machine has only ever been used to the user manual, but she wasn't interested in listening just saying it wasn't on them. Spending 1K on a machine I expected much more from it than a cheap looking machine and really poor customer service to add even more dissapointment.
Worst washing machine I have ever used – I owned an LG WD14024D6 for 10 years and never an issue. Recently it stopped working so I purchased the WV5-1409W as I wanted an LG due to the performance and reliability of the previous machine. It is the worst washing machine I have ever used , it’s no good for dirty clothes but ok for lightly worn clothes . I have persevered for a while trying… Read more
different cycles and using the pre wash to no avail it’s very disappointing . It’s that bad I have started going to the Laundrette to avoid using it ☹️I will never buy another LG washing machine .
Broke in One Month – When it works, it's perfect. But mine broken within one month of purchase. Mid cycle stopped then never able to power up, had to call the support and go through all the hassle.
Find out how LG WV5 Series compares to other Front Loading Washing Machines
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The New Vibrator from LG – We bought our LG WV5-1409W front loader on 1-5-2024 and all it does is shake, we bought anti-vibration feet for it and it did not help at all, we ended up making brackets to hold it in place so it does not walk, we found out today 7/9/2024 that there are only 2 cycles on the machine that can do 9 kg of washing and the quick wash can only do 2… Read more
kilograms. We bought this machine as we thought it would be as good our last 8.5kg LG machine. We believe something that is built in 2024 should at least function properly without the vibration . We will certainly be telling people to not buy LG Machines. ( I wish LG would come and take back this Rubish Machine )
Waste of money and time – This is easily the sh@#est machine we have ever had. We previously had another lg which i reviewed, got my refund and was talked into yet another stupid LG smart washer.... its so frustrating. I just want to set the water level, spin time and temperature and hit start, this thing will "adjust" time so say a 40 minute wash it will screw around… Read more
hoing back and fourth it hardly uses sufficent water and when you force more water into it so it washes corectly its stupid ai drains the water. I opened the top of this one and wound the water sensor right up so it uses as much as possible per load, but even then its only just enough, oh and the 10kg thing, well that must be the weight of the bowl because it cannot take anywhere near as much as our old 7kg samsung that you could turn on, select options and hit start and it would wash. Sure this has useless wifi and other riddiculous gimmick features, but they are literally slapping eyeliner and makeup on a turd, Very disapointed. I think next time il try and get a basic machine like an old commerical speed queen that you can be in control of.
DO NOT PURCHASE THIS MACHINE – I previously had a 7kg F/L and was happy with it then thought I would go to the 8kg but it doesn’t even wash a normal load, quilt cover, 2 pillowcases and a thin child’s towel it just sits and tries to spin and that’s on the duvet setting 1hr33mins. Basically you can’t set it and leave it expecting it to finish the load to come back and hang out… Read more
load. Not a time saver nor electricity saver. Currently trying to swap for a larger machine because the “8kg” can only manage a 4kg load yet the old 7kg, no problem. LG doing it’s usual run around. Please don’t do it to yourself buy a larger machine or preferably another brand. I mean why does it advertise as an 8kg but only handles 4kg. False and misleading advertising. Fair trading and ACCC need to get onto this sort of thing asap.
This is why you see so many advertised for sale secondhand, people trying to get rid of them
DO NOT BUY - CRAPPY MACHINE, WORSE CUSTOMER SERVICE – Terrible machine, even worse customer service! I have had this machine for just over two years and it keeps leaking, my partner had a look and the drum is cracked in 3 places. Told it is an end user problem and denied to fix at their cost. Found the “specialist” completely unhelpful and unapologetic, ended up being told if I do not like their… Read more
outcome take it up with fair trading, which I now am. Believe the drum cannot handle the heat, terrible machine. Considering we paid nearly 1k I would’ve expected far better
Do not buy a front loader – It is the worst machine I have ever owned. It doesn't wash anything properly, dirt marks aren't removed, I had a dirty footprint on my bedsheet from the dog, 3 times its been washed and no change... As for work clothes, they come out looking the same as they go in... Any decent wash is 2 or more hours long, it's a joke... Sales person talked me… Read more
into this purchase and has ripped me off hard, was advertised cheaper a week after I bought it after he claimed he was doing a brilliant deal...
This machine was made for walking – The machine washes clothes well, I can usually get away with most things being done on an extended quick 30 cycle. If I don't it's usually 1.5 to 2+ hours for most of the other cycles which isn't ideal for me. I bought a bigger capacity washing machine to be able to wash my doonas but the machine is incapable of keeping the load even and spinning… Read more
past 400/800 rpm. Trying to dry a sopping wet doona in my climate is rarely possible so it really was a waste of money.
The worst thing of all; no matter how many times I level the machine (every 2 months since purchasing in December 2022), it still walks. It is completely incapable of handling almost any spin cycle above 1000rpm and I have absolutely had enough. Leveling it is a nightmare too with all 4 legs needing individual adjusting.
I have a concrete tiled floor with no movement, the downside being it was probably tiled with too much drainage towards the floor drain, but after perfectly leveling machine and trying rubber mats and anti-vibration pads... It just shouldn't be walking every wash. The machine is just garbage.
I will be seeking warranty help as a last resort before getting rid of it and swapping to a different brand. Buyer beware.
The worst washing machine and customer service ever – I regret buying this machine so much. Like everyone else, I’d had previously good experiences with LG products, so when my old washing machine died, I didn’t hesitate to purchase LG. It’s been nothing but trouble. Like everyone else here has mentioned, it won’t finish the cycle when it’s either not full enough or too full (though it won’t tell you… Read more
this, and also, I do question the ‘too full’ for an 8kg machine, I can’t do towels in it) and it will just keep running til you come and rescue it, wasting energy and water. LG have been useless in terms of support. Passing the buck, wanting to charge you to come and and take a look. I basically have to babysit this machine to get a complete cycle, taking out sopping wet items or adding items until it’s satisfied with the weight in the machine to complete cycle. And most of the time, I just give up and have to dry items from sopping wet. Cannot state this enough, do not do this to yourself. Do not buy this machine.
LG - lifes good or LOW GRADE! – Persuaded by salesperson to buy LG & give them another go. Nothing but trouble. Wasnt cleaning so I went back to place of purchase, was told to only use cotton or cotton eco cycle & to use pods, not liquid or powder. What is the point of having all these cycles if only two actually clean. Cycles are ridiculously long, 1hr 40 mins for four items of… Read more
clothing. Clothes come out with ties ripped off & all twisted together. Has destroyed most of my delicates so now I handwash. I cannot say anything positive about this machine
Pass the Buck – In October I noticed rusty looking water dripping from under my machine I contacted LG 4/10/2023 as the people I purchased the machine off closed up. Today 26/2/2024 a tech replaced a pipe in the top of the machine to stop the leak. Today i got a text from LG saying that the problem was caused by me not giving due maintance. Show details
One of the most frustrating machines, I do not recommend this LG washer – So initial impressions were good, and there are positives: -30 minute wash cycle and mixed fabric cycle that works well -Wi-Fi that is reliable for notifications to your devices -Downloadable cycles Now the not so good: -The cycle gets stuck on rinse/spin when the load is too light or too heavy (notifications do not advise specifically that this… Read more
is the error) -The cycle gets stuck on rinse/spin when a puffer jackets or light and fluffy items are in the wash -The duvet cycle gets stuck on rinse/spin, always The AI logic is questionable, especially when the load gets stuck on rinse/spin, the machine will continue for 40+ minutes, then send a notification advising there is an issue, but not clear about what the issue is just advising the is an error.
When washing one pair of pants or a couple of t-shirts, the load gets stuck on rinse/spin and no matter what one does the machine cannot be prompted to continue to finish. I did not have these problems when washing the exact same way with my last machine from another manufacturer. The machine does not show any errors from its self-diagnostic program, ever. LG support have not been helpful, especially now the machine is out of warranty, a software issue is commonly blamed. The download to device cycles are not easy to find in the app, and don’t always download to the machine prompting hard restarts/app restarts. I do not think this is specific to this model from what I have seen online, given LG washing machines all run software the same or similar, apparently. It is unlikely I will purchase an LG machine again.
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The technician came one week later and fixed it by changing two logical boards inside. He mentioned this is a common problem of LG