Liberty Financial Business Loans

Steer clear customer service appalling – Waited over 20 minutes both times trying to make contact to get a payout on my loan and gave up have now sent two emails and the only response I've had is will be back to you within five to seven days. 9 days now from the first email with no response. Show details

Overpriced – They have one of the highest interest rates on the market and still charge exorbitant monthly fees. They are not interested in personal customer service, just blanket rules. I wish I was with another lender.

Not compassionate at all – I have found liberty to be very uncompassionate during this awful COVID time . I was spoken to very rudely when enquiring about what help might be available to me . Thanks for the added stress.

Avoid Liberty - they offer to help businesses impacted by Coronavirus, but only if you default! – Liberty sent emails to all borrowers and put a message on their website stating that they're here to help borrowers affected by the Coronavirus by 'Waiving loan fees or charges'. Yet when I asked Liberty for help I was told that they will only assist with fees if we default on the loan! So they're not in fact helping anyone financially responsible… Read more

who is trying hard not to default - pathetic service and false advertising from Liberty. And on top of that Liberty are charging us 5.76% interest for our loan when I'm only being charged 3.02% on our loans with other banks, and they don't charge a $30 per month service fee either. Get your loan from any other financial institution besides Liberty.

Unreasonable charge,. High rate – Very upset with the Liberty. Crazy interest and unreasonable charge for moveing to other bank after 2 years term. Do not use them again. Please do not use that damn Liberty again. I am done Show details

Excellent customer service – Ben Curran went above and beyond to assist me with a rate review. He was able to negotiate a great rate for me which has never been so easy. Thank you Ben for following through, I really appreciate it. Show details ·  1

Interest rates – Took out an SMSF loan with Liberty in February this year Interest rate increased 0.16% pa before the loan even settled Have been informed today that no interest rates reductions will be provided to the loan even though the Reserve bank has decreased its rates the last two months Rip off company avoid at all costs. Show details