Lightsup Online

Ordered $42 worth of battery operated led lights. They took about 4-5 weeks to arrive ! Today thats crazy. I had finished my projects weeks before they arrived. When I asked for a refund (which was not an easy process I had to go hunting for a contact email address for them and email them and wait for a reply) they replied saying I would not… Read more

be refunded the shipping. Overally I would not recommend this supplier - shippoing way too long and the return process was tricky.

Poor customer experience – These guys made it near impossible for the product to be delivered to me. They just would not deliver to my home, despite a $15 postage fee. Parcel went missing for 4 days, then was finally told to pick it up at some random location during business hours. Won’t be forking out for this kind of delivery inconvenience again

Sending the wrong product twice – Ordered online a set of smart Christmas lights and was sent the wrong product twice with the second one being a subtle difference that went unnoticed, but a significantly cheaper product. Ordered RGB+W Twinkly string of 250 lights with a black cable. First set came through with a clear cable. On replacement, a cheaper product of RGB lights (not… Read more

special edition with white setting and cheaper). This was only noticed when I tried to join a second set which failed due to version differences. Would be sure to triple check and make sure you get what you ordered each time.