Lombard Credit Card Questions & Answers
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Hi , can you please advise my balance on my lombard credit card
Can I still change from Lombard to skye?
Can you do a balance transfer out of this card?
I’ve just discovered after many failed attempts of using my card after putting $2000 on it for purchases, that Lombard has been taken over. I was never notified and when I called they said they sent an email which I never received. Will I be able to transfer to the new company and use my credit card anymore??
Hi I want to fully pay out my Lombard credit card. I have been trying to call them for two weeks, have requested a call back and sent an email but still no luck. Most unreputable company around. How can I speak to someone to get my payout figure and be rid of them?
when you ring up, press the number that takes you to the "make a payment" option, rather than customer service. you should get someone pretty quick. i was on hold for an hour waiting to talk to someone, then gave up, called back, pressed the option to pay a bill and 2 min later was talking to someone.
Hi Rachael. Thanks so much I’ll give that a go today!
I received an email saying that your company will be taken over by a company called sky master card and I have until the 6th June to change otherwise I will need to arrange payments for direct debit however I only saw this message today and it’s the 11th June so all I wish to do is pay out the remainder of this card and then cancel it I do not wish to Create a new credit card. There is no number to call to arrange this as i am unsure who I pay now and the 1300 number for Lombard I can not get through who do I set these new payments to and is there a number to do this??
Not my company.....you need to contact lombard themselves. This is a review page
Sorry I was mistaken the page had Lombard all over it
Hi Sim,
Thank you for your question. We're happy to arrange a call back for you and discuss your inquiries. Kindly send your details to customerservice@flexicards.com.au .
Regards, Lombard Team
Hello i no Lombard finance is closing an i received a email to transfer to skye but it say error code em 80
Is the error code when you accepted the offer or tried to log in to the skye account? I got the error when trying to log into the skye account....14 working days and my issue is still not resolved. I transferred from lombard, never had such issues before. Have you contacted lombard or skye? Hence waiting hours for the phone to be answered.
I seem to keep getting the run around that their IT department is looking into it, but its been way too long for a computer issue.
I have actually made a formal complaint as they are in breach of not following my intructions or proving me with my account access.
I’m not sure about the meaning of the error code. I am of the beliefs that the change to Skye is simply because the Lombard brand has such an appalling reputation that it needed to be completely rebranded. And I was fearful that any of the new arrangements had too much potential of being mismanaged by them, so I found a way to pay out my balance and close the account before the 21 June changeover.
Why are you unable to change a PIN number for the card in 2019 without reissuing a whole new card and pin. With all my other accounts I can easily change or setup a pin online!
Good
I live in England and was sold a policy from Halifax, from there it went to Lombard Home Loans, Lombard Home Loans disappeared from the face of the earth, hope you can help?
Well,all I know is that there is a Lombard Financing Bank here in Australia...Good Luck
Can I stay with Lombard Credit?
Hello Eleonora, Thank you for taking the time to alert us with the concern you are having. Could you kindly send contact details via the email below. We would like to speak with you so we can assist you further.
Regards, Lombard Team
We have been told that Lombard credit has been sold if so could you please let us know who we will be dealing with Thank you Eleonora Skuse
Hi Eleonora, Thank you for your response. We'd like to provide you with an accurate response. We're happy to give you a call and discuss your query regarding your account. Is it okay if you provide us with your details via the email address below?
Regards, Lombard Team
I make payments every week on my Lombard credit card and just saw they charge me $2.50 for this. Is this allowed, that means I am have paid the $100 in the past few months for paying my account?
Hi Cath, Thank you for taking the time to alert us with the concern you are having and we would like to speak with you so we can assist you further. If you could, please send us contact details via the email below. We will look into this for you.
Regards,
Lombard Team
I have just purchased a product from one of your accredited retailers.
I used an existing card which we have retained from a past purchase...I just used the card to pay. Do I get a six month interest free? The purchase was over $2,000??
Hi Andrew, Thank you for taking the time to contact us. Kindly send us your contact details via our email below and please add "Product Review" in the subject line. We will look into this for you.
Thanks,
Lombard Team
Hay just wondering can you use lonbard at harvey norman or super amart?
Check their website. Be careful though. My experience is Lombard Finance do not honour their offers.
You can use the card but make sure to check there offers or speak to customer service and record the conversation, as they will do everything not to honour it.
Hi Grant, Thank you for taking the time to contact us. We're happy to assist you with this inquiry. Kindly send us your contact details via our email below and please add "Product Review" in the subject line.
Thanks,
Lombard Team
Has anyone had fraud on their account and gotten their money back.???
Hi Albany,
Thank you for contacting us.
We have a team dedicated to handling Fraud concerns. You may send us further information about it through Review@flexigroup.com.au.
Regards,
Lombard Team
If I start using my card for cash withdrawals will my repayments be high?
Hi Erika, Thank you for taking the time to contact us about your statement. We're happy to assist you with this inquiry. Kindly send us your contact details via our online contact form. Please, add "Product Review" in the subject line.
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Thanks,
Lombard Team
Very high! The interest rate is about 29%. Don’t do it!
What is the sequence to open your statements please. is it name month of birth and year. ive forgotten please
Hi Julie, Thank you for taking the time to contact us about your statement. We're happy to assist you with this inquiry. Kindly send us your contact details via our online contact form - . external link
Thanks,
Lombard Team
I want to access my statement but can’t remember the order of the code, I.e birthday can someone assist? thanks
Hi Marion,
Thank you for taking the time to contact us about your statement. We're happy to assist you with this inquiry. Kindly send us your contact details via our email - Review@flexigroup.com.au .
Thanks,
Lombard Team
I am a New Zealand citizen, do I qualify to apply for the Lombard Credit card?
Hi Liz,
Thank you for your inquiry. Yes, you may apply for a Lombard Credit card. Please be advised that all application is subject for review and assessment.
You may contact Lombard at 1300 132 301.
Thanks,
Lombard Team
I have a Lombard Credit card, is there anywhere on the statement that tells me what I have to pay to avoid any interest? Statements aren’t clear.
I want to pay my account out early what fees will I be charged
Lots
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