Steer clear of Lombard Financial or Skye at all costs. Run, dont look back, just run
Stay clear and avoid Lombard at all costs. Happily paying off the card. missed a payment date due to being in hospital. Then the dozens of calls and texts started coming to me and my partner. Due to my hospital stay, I fell behind about one payment. Lombard didnt care when I called and asked for time to catch up. Now Im subsequently running one payment behind which means that Lombard now ring me and my partner once a day each at least and then text up to 6 times a week. Despite advising them that they are breaching Australian Consumer Credit La...w they said they dont care and are continuing the harassment. Also asked them to make contact by email as my work prohibits employees using their personal phones at work. But the calls still come. Under Australian Consumer law it states that if a client requests a particular form of contact they need to honor that. To this very day they do not respond to our emails. My wife has now developed extreme anxiety due to Lombard and suffers panic attacks when they persistently call. Informing Lombard of this fell on deaf ears. We have today made a complaint to the ACCC about Lombard and are looking at bringing legal action for their repeated breaches of contact. If they showed a little sympathy and let us catch us over a few repayments all this could have been avoided. In my 45 years of adulthood I have never come across a company that have bullied and harassed individuals so much.
Warning...don’t do it
Like many others we were surprised to get an email stating that Lombard were changing to another company...Skye.
OMG...this is the hardest company we have ever had to deal with.
Take your business elsewhere..we are.
You have been warned.
Slow service, account balance takes 5 days to be accurate. Difficult access to account balance through online access. Card has closed down to skye, and was emailed a chance to move to skye, but missed the email, so credit card cant be used.
dont get caught up in the hyperbole
I got caught in the hyperbole of fee free etc.. its costs to pay back every time you pay there is a new charge.
the last thing you buy is the first thing to pay off.. if you had 180 days to pay off $2000 and then continue to spend and pay back part payments you will eventually be paying 25%+ (every payment incurs fees) be warned!
Poor customer service
I had changed from the Lombards card to the new Skye card as requested, from day one l have asked about an atm pin, so if needed l can withdraw funds or make a purchase over $99. Many times l have asked and both via email and tried to ring ( 4 phone calls l had spent a total of 2 hours 58 minutes on hold only to speak to no one and hanging up) almost 3 months later and l still don’t have an atm pin. Not happy Jan !!
Fantastic Interest-Free Deals
I wasn't able to afford the airfares at the time, but because of Lombard I was able to get a 12-month interest free deal and never pay interest. Highly recommend Lombard 55.
Bad Business Acumen and Terrible Customer Service
Was a loyal customer with lombard for closed to 10 years, never missed a payment and significantly contributed to their bottom line. On closure of the account There was NO loyalty to my contributions despite several fair and reasonable requests. When a customer needs help this company's true colours shine. I would highly recommend steering clear of Lombard Finance.
Not happy at all Jan
As part of the PDS I was given for my contract it states I must be given notice that my account would be unavailable and I did not receive this so I call to find out what was going on when I couldn’t access my funds and I was told over the phone. I then requested the letter that I never received and I still haven’t been given anything! I would have gotten my finances in order and sorted my card out a bit with notice but I had none and still am being ignored when asking for correspondence! And I am still going to be charged full interest after n...ot receiving any warning. Not happy at all and it goes against the PDS I was given so I would like to know where I stand. Or is it still just, too bad too sad, like I was pretty much told over the phone?
Closed my account without notification
My Lombard credit card has been closed with out sending any prior notification or warnings. I cannot access my account to down load my transaction details for tax purposes. I don't even know how much I owe and how much interest i am paying now. They simply closed this card account and started new credit card and I am not qualified to get the new card!!. Certainly, i am taking this to Financial Ombudsman. We need to start Class action against this.
No warning they shutting down nor offer for alternative
Out of the blue I received an email to say the brand was shutting down and no longer able to use the card but keep paying it off - I have emailed several times hoping to request a mutual early payout than keep paying off a card that I can’t even use and no offer of an alternative card which other reviews seem to be stating also
Why should I keep paying for something i can no longer use as another review states below ? And I don’t want to apply for another card that from another review you can’t anyway as the account is closed
Which, if our ac...
Lombards 180 Credit Card Discontinued without warning
As has been recently posted by others I'm also another loyal customer who has been done wrong by this Company, Lombard's. My card without warning was deactivated on the 1st of July 2019 as Lombard's saw it fit to move away from Visa and jump to Mastercard under a new name of Skye with less interest free period and a establishment fee for longer term interest free periods based on % of purchase price. I'm shocked Lombard's would treat its customers this way. I did not receive any notifications via email, mail or phone. When I rang the hotline I ...was advised a email was sent out. When I asked to have that email sent again I was told it was too late and they didn't have it. I asked the phone rep to send a letter to confirm what they were saying to me. I was again told this was not possible. How does a company operate like this? I feel this is a breach of consumer law and they may have to answer to the financial ombudsman.
Not happy Jan
Just found out on the weekend that Lombards was closing down I could not use my card, I wasn't notified of this at all. I called them this morning and they could not offer any resolution other than "1 email has been sent out and they could do nothing to help as i missed the cut off date to sign up with the other company" Seriously Lombard :-(
Poor Customer Service
Have tried to call for the last three weeks was on hold for at least 30min so sent emails to inquire about their change of brand, no return calls or emails. Would not recommend this company or there new brand Skye if there customer service is this bad. Unfortunately cannot give them zero stars!!
Just disappointing and frustrating
This morning i received a text stating i had repayments overdue and that i needed to make a payment immediately. I am particular with my finances, never overdue and I believed this to be incorrect based on my most recent statements and my bank records of payment. I called the customer service billing line and was told it was a mistake and not to worry about it. An hour later i received an email from a company i had used the lombard credit card with to say that my credit card had been declined 3 times. What is going on? I can no longer log in e...ither. This is ridiculous. Have spent over 2 hours waiting on the phone with them today. Based on all the comments here lombard is running a grave risk of losing their customer base. Rather than suggesting customers "try emailing or ringing again", how about lombard actually call them back!
Lombard now Skye
Recieve email Lombard is changing to skye. Try time & time again stupid link doesn’t work. I try to call them oh gee wait is 120 minutes. In that time I drove to shops did my groceries drove home all this time on hold loud speaker. I gave up in end my battery went flat. Call late yesterday after 1 hr a finally get talk to person. Who tells me the account has been closed. U cannot use card u can still pay it though of course. I tell all him just fix it, I will send u email. I’m still waiting for email. I work in retail I’m supposed to promote th...is skye card, I’m not now. Fix this mess. By the way ppl if u wanting to get another card do balance transfer 0% forget it u can’t cause Lombard has closed the account. Your account must be active to do this. Thanks for worst credit card and company in my life. I’m reporting to ACCC. I’m sure you know who they r.
Very bad customer service
I have been charged annual fee even when i made clear to customer representatives i spoke to in my last few calls to pay the remaining amount of my account that i want to close my account forever! Now i try calling them from past 2 weeks and nobody picks the call even after making wait for 30 mins!! They have a very bad customer service! Never ever go with them
Contacted lombard twice by phone in the last 3 weeks. Waiting time was over 20 minutes both times. So I phoned them and pressed the dealer option... Answered within 3 minutes both times. Customer service is very poor. Worst I have had ever.
Why we pay you the remaining money on lombard card?
I recieved a memo I no longer able to use the card for purchase I am not sure this applies to all customers or only me? Why we have to pay you when we can't use your card?
cant give a zero
i was also charged an annual card fee after i closed my account. i closed account before the new year ticked over. cant get a response from phone calls have sat on hold for over 3 hours, then put on hold when have spoken to someone, then cut off. they dont even have the decentcy to call you back. place is a joke. how can they even charge you a annual fee when the place shuts down in 5 days.
5 emails later - still no response.
Have been emailing all week to get more information about their re-brand. No one answers emails, and seeing a their call centre is only open 9-5 monday-Friday with 30+ min wait time, there is no way to get in contact with these people. Just awful.
June 20th 2019 Update: Zero customer service
Receieve notice that my credit card was ending (rebranding to a new name). As i don't wish to take on the new card, I have emailed asking if I will still be able to access my account (to see repayments etc) and will they still send me a monthly statement of my debt levels. No response. This company is a joke.
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Questions & Answers
I’ve just discovered after many failed attempts of using my card after putting $2000 on it for purchases, that Lombard has been taken over. I was never notified and when I called they said they sent an email which I never received.
Will I be able to transfer to the new company and use my credit card anymore??
Hi I want to fully pay out my Lombard credit card. I have been trying to call them for two weeks, have requested a call back and sent an email but still no luck. Most unreputable company around. How can I speak to someone to get my payout figure and be rid of them?
when you ring up, press the number that takes you to the "make a payment" option, rather than customer service. you should get someone pretty quick. i was on hold for an hour waiting to talk to someone, then gave up, called back, pressed the option to pay a bill and 2 min later was talking to someone.
I received an email saying that your company will be taken over by a company called sky master card and I have until the 6th June to change otherwise I will need to arrange payments for direct debit however I only saw this message today and it’s the 11th June so all I wish to do is pay out the remainder of this card and then cancel it I do not wish to Create a new credit card. There is no number to call to arrange this as i am unsure who I pay now and the 1300 number for Lombard I can not get through who do I set these new payments to and is there a number to do this??
Lorenz Ann V.Lombard
Thank you for your question. We're happy to arrange a call back for you and discuss your inquiries. Kindly send your details to firstname.lastname@example.org .
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