Lombard Credit Card

Dishonest and disrespectful – Very rude customer service, selfish. They told me that the account is not charging interest because lombards have changed names but they still continue to charge 29% ,and when confronted with customer service they became very rude and kepts saying is that it ,childish customer service ,Stay clear of this people. Show details

Do not recommend, big mistake – Not an understanding company if you lose your job for example the Covid situation, they demand your money straight away without settling for an agreement plan , send it straight to the dept collection only to have to pay almost upfront! , very rude staff members that don’t care about you or your circumstances , do not go with this company!!  Show details

Account balance discrepancy – Why is it when I ring Lombard for my balance I get told a different amount ? there is an additional $4,000 in the amount which is not shown on the statement?? Why do they send statements that do not show the real account balance? Or is this an error by $4,000 ?? I cannot understand where or why there is such a large discrepancy ? Not a happy customer Show details

Fantastic Interest-Free Deals – I wasn't able to afford the airfares at the time, but because of Lombard I was able to get a 12-month interest free deal and never pay interest. Highly recommend Lombard 55. Show details ·  1

Fast approval – I used card to pay for holidays overseas and I was amazed by the speed of the approval process. No issues here as long repayments are on time. A good idea to repay more than the lowest repayment amount. Show reply

Horrific interest company was shocking during covid would never use company again – They encouraged me to use my credit card on lage perches via email then cancelled card out of the blue so I couldn’t use it to keep interest rate down Show details

Nightmare of a company robbers!!!! – Ive over paid my account by almost $3k and never got one Statement and now they are refusing to refund my money!!!!.. robbery!!!!....consumer affairs will be invoiced with this soon Show details

Still charging me when I paid the full amount !! – My Lombard Card statement had a total payout figure which I paid early ! Now get a Statement stating I still owe $3.00 I know its only three dollars but its the straw that broke the camel's back! Years of poor service I was once a good customer of flexigroup but no more!! Avoid like the plague!! Show details

6 months of incorrect late fees and incorrect reporting on my credit file – I strongly recommend that if you hold a Lombard or Skye account that you go through with a fine tooth comb the statement of transactions on your account. Also check what they are reporting on your credit file (I used credit savvy). I was incorrectly charged $50 in late fees per month for 6 months when my payments were on time every time. This was… Read more

then reported on my credit file that I had missed payments 6 months in a row. After noticing this then going through I've also noticed they've reported to my credit file that I missed a further 2 months of payments last year when they had not attempted a follow up direct debit when my first bounced (yes my bad on the first one). This aside, this company is purposely set up to charge you THROUGH THE ROOF should you miss one payment by one day. Their direct debit takes it out on the last possible day before late fees hit. Should you for some reason not have those funds available, you are then charged $50 in fees (let alone what you bank charges you) even though they then take the payment again a few days later. Further to this, their customer service is insanely poor. I was told false information by staff in regards to why I had been charged late fees, being told I had $200 owing and didnt pay it, when I cross referenced all my statements and payments it was $100 that was paid on time, so false information was just being plucked out of thin air. After confronting this customer service agent on the incorrect information she said "I can't help you any further with this, if you need help you will have to speak to a supervisor". Lucky I pushed on because the supervisor was able to see I'd been incorrectly charged for 6 months. I am still waiting on the refund of these charges being reflected, and still waiting on my credit report to be fixed - a week later. I would NEVER recommend Skye finance to ANYONE because it is just the same company with a different label.

Steer clear of Lombard Financial or Skye at all costs. Run, dont look back, just run – Stay clear and avoid Lombard at all costs. Happily paying off the card. missed a payment date due to being in hospital. Then the dozens of calls and texts started coming to me and my partner. Due to my hospital stay, I fell behind about one payment. Lombard didnt care when I called and asked for time to catch up. Now Im subsequently running one… Read more

payment behind which means that Lombard now ring me and my partner once a day each at least and then text up to 6 times a week. Despite advising them that they are breaching Australian Consumer Credit Law they said they dont care and are continuing the harassment. Also asked them to make contact by email as my work prohibits employees using their personal phones at work. But the calls still come. Under Australian Consumer law it states that if a client requests a particular form of contact they need to honor that. To this very day they do not respond to our emails. My wife has now developed extreme anxiety due to Lombard and suffers panic attacks when they persistently call. Informing Lombard of this fell on deaf ears. We have today made a complaint to the ACCC about Lombard and are looking at bringing legal action for their repeated breaches of contact. If they showed a little sympathy and let us catch us over a few repayments all this could have been avoided. In my 45 years of adulthood I have never come across a company that have bullied and harassed individuals so much.

Warning...don’t do it – Like many others we were surprised to get an email stating that Lombard were changing to another company...Skye. OMG...this is the hardest company we have ever had to deal with. Take your business elsewhere..we are. You have been warned. Show details

Frustrating service – Slow service, account balance takes 5 days to be accurate. Difficult access to account balance through online access. Card has closed down to skye, and was emailed a chance to move to skye, but missed the email, so credit card cant be used. Show details

Poor customer service – I had changed from the Lombards card to the new Skye card as requested, from day one l have asked about an atm pin, so if needed l can withdraw funds or make a purchase over $99. Many times l have asked and both via email and tried to ring ( 4 phone calls l had spent a total of 2 hours 58 minutes on hold only to speak to no one and hanging up) almost 3 months later and l still don’t have an atm pin. Not happy Jan !! Show details

Bad Business Acumen and Terrible Customer Service – Was a loyal customer with lombard for closed to 10 years, never missed a payment and significantly contributed to their bottom line. On closure of the account There was NO loyalty to my contributions despite several fair and reasonable requests. When a customer needs help this company's true colours shine. I would highly recommend steering clear of Lombard Finance. Show details

Closed my account without notification – My Lombard credit card has been closed with out sending any prior notification or warnings. I cannot access my account to down load my transaction details for tax purposes. I don't even know how much I owe and how much interest i am paying now. They simply closed this card account and started new credit card and I am not qualified to get the new… Read more

card!!. Certainly, i am taking this to Financial Ombudsman. We need to start Class action against this.

No warning they shutting down nor offer for alternative – Out of the blue I received an email to say the brand was shutting down and no longer able to use the card but keep paying it off - I have emailed several times hoping to request a mutual early payout than keep paying off a card that I can’t even use and no offer of an alternative card which other reviews seem to be stating also Why should I keep… Read more

paying for something i can no longer use as another review states below ? And I don’t want to apply for another card that from another review you can’t anyway as the account is closed Which, if our accounts are closed why are we still paying ?

August 21st 2019 Update: Over it

I wrote before and am unable to write more of an update nor agree with any other review.

I agree with another writer in starting a class action

These people we speak to all have American accents have no interest and just keep repeating the same thing almost as if on a repeat button and their response to each review is exactly the same

They are not interested in assisting at all other than keep paying off your card that you cannot use anymore and if you stop making payments they will just keep incurring more and more interest

They offered another card for a balance transfer with them but you still have to apply with no guarantee that you will be approved and when I said I don’t want to have to apply as that shows on my credit history as it does with anyone applying and they said oh well just keep paying it off then and once it’s cleared you can apply again elsewhere they wont even offer a discounted amount to clear the card and close the account

Poor Customer Service – Have tried to call for the last three weeks was on hold for at least 30min so sent emails to inquire about their change of brand, no return calls or emails. Would not recommend this company or there new brand Skye if there customer service is this bad. Unfortunately cannot give them zero stars!!

Just disappointing and frustrating – This morning i received a text stating i had repayments overdue and that i needed to make a payment immediately. I am particular with my finances, never overdue and I believed this to be incorrect based on my most recent statements and my bank records of payment. I called the customer service billing line and was told it was a mistake and not to… Read more

worry about it. An hour later i received an email from a company i had used the lombard credit card with to say that my credit card had been declined 3 times. What is going on? I can no longer log in either. This is ridiculous. Have spent over 2 hours waiting on the phone with them today. Based on all the comments here lombard is running a grave risk of losing their customer base. Rather than suggesting customers "try emailing or ringing again", how about lombard actually call them back!

Lombard now Skye – Recieve email Lombard is changing to skye. Try time & time again stupid link doesn’t work. I try to call them oh gee wait is 120 minutes. In that time I drove to shops did my groceries drove home all this time on hold loud speaker. I gave up in end my battery went flat. Call late yesterday after 1 hr a finally get talk to person. Who tells me the… Read more

account has been closed. U cannot use card u can still pay it though of course. I tell all him just fix it, I will send u email. I’m still waiting for email. I work in retail I’m supposed to promote this skye card, I’m not now. Fix this mess. By the way ppl if u wanting to get another card do balance transfer 0% forget it u can’t cause Lombard has closed the account. Your account must be active to do this. Thanks for worst credit card and company in my life. I’m reporting to ACCC. I’m sure you know who they r.

Very bad customer service – I have been charged annual fee even when i made clear to customer representatives i spoke to in my last few calls to pay the remaining amount of my account that i want to close my account forever! Now i try calling them from past 2 weeks and nobody picks the call even after making wait for 30 mins!! They have a very bad customer service! Never ever go with them Show details

Wait time – Contacted lombard twice by phone in the last 3 weeks. Waiting time was over 20 minutes both times. So I phoned them and pressed the dealer option... Answered within 3 minutes both times. Customer service is very poor. Worst I have had ever. Show details

Why we pay you the remaining money on lombard card? – I recieved a memo I no longer able to use the card for purchase I am not sure this applies to all customers or only me? Why we have to pay you when we can't use your card?

cant give a zero – i was also charged an annual card fee after i closed my account. i closed account before the new year ticked over. cant get a response from phone calls have sat on hold for over 3 hours, then put on hold when have spoken to someone, then cut off. they dont even have the decentcy to call you back. place is a joke. how can they even charge you a annual fee when the place shuts down in 5 days. Show details

5 emails later - still no response – Have been emailing all week to get more information about their re-brand. No one answers emails, and seeing a their call centre is only open 9-5 monday-Friday with 30+ min wait time, there is no way to get in contact with these people. Just awful. June 20th 2019 Update: Zero customer service Receieve notice that my credit card was ending… Read more

(rebranding to a new name). As i don't wish to take on the new card, I have emailed asking if I will still be able to access my account (to see repayments etc) and will they still send me a monthly statement of my debt levels. No response. This company is a joke.