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Reviews

3.9

668 reviews
5
(446)
4
(41)
3
(7)
2
(15)
1
(159)
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Horrific interest company was shocking during covid would never use company again

published

They encouraged me to use my credit card on lage perches via email then cancelled card out of the blue so I couldn’t use it to keep interest rate down

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Card Start DateDecember 2017
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1 comment
Lombard
janine l.Lombard

Nightmare of a company robbers!!!!

published

Ive over paid my account by almost $3k and never got one Statement and now they are refusing to refund my money!!!!.. robbery!!!!....consumer affairs will be invoiced with this soon

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3 comments
Lombard
janine l.Lombard
Tomich
Tomich

Can you please advise how you can help me??

Lombard
janine l.Lombard
Kevin H.

Kevin H.Greater Melbourne (Metropolitan), VIC

Still charging me when I paid the full amount !!

published

My Lombard Card statement had a total payout figure which I paid early ! Now get a Statement stating I still owe $3.00 I know its only three dollars but its the straw that broke the camel's back! Years of poor service I was once a good customer of flexigroup but no more!! Avoid like the plague!!

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1 comment
Lombard
janine l.Lombard
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K M.

K M.Sydney, NSW

  • 2 reviews
  • 2 likes

6 months of incorrect late fees and incorrect reporting on my credit file

published
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2 comments
Lombard
janine l.Lombard
K M.
K M.

I have sent you an email and would appreciate a response within 48 hours seeing as I’ve now been waiting since the 1st of May for a reply to my online complaint made direct.

Unhappy customer

Unhappy customerRichmond-Tweed, NSW

Steer clear of Lombard Financial or Skye at all costs. Run, dont look back, just run

published
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2 comments
Lombard
janine l.Lombard
Unhappy customer
Unhappy customer
Gary

GarySouth East Queensland, QLD

Warning...don’t do it

published

Like many others we were surprised to get an email stating that Lombard were changing to another company...Skye.
OMG...this is the hardest company we have ever had to deal with.
Take your business elsewhere..we are.
You have been warned.

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Card Start DateJune 2019
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1 comment
Lombard
janine l.Lombard
Michael B.

Michael B.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Frustrating service

published

Slow service, account balance takes 5 days to be accurate. Difficult access to account balance through online access. Card has closed down to skye, and was emailed a chance to move to skye, but missed the email, so credit card cant be used.

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Card Start DateJanuary 2017
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1 comment
Lombard
janine l.Lombard
homie100968

homie100968Far North Queensland, QLD

dont get caught up in the hyperbole

published

I got caught in the hyperbole of fee free etc.. its costs to pay back every time you pay there is a new charge.
the last thing you buy is the first thing to pay off.. if you had 180 days to pay off $2000 and then continue to spend and pay back part payments you will eventually be paying 25%+ (every payment incurs fees) be warned!

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Card Start DateMarch 2016
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1 comment
Lombard
janine l.Lombard
David Barns

David BarnsDarwin, NT

Poor customer service

published

I had changed from the Lombards card to the new Skye card as requested, from day one l have asked about an atm pin, so if needed l can withdraw funds or make a purchase over $99. Many times l have asked and both via email and tried to ring ( 4 phone calls l had spent a total of 2 hours 58 minutes on hold only to speak to no one and hanging up) almost 3 months later and l still don’t have an atm pin. Not happy Jan !!

Card Start DateMay 2019
2 comments
Lombard
janine l.Lombard
David Barns
David Barns

Email sent

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Daniel T.

Daniel T.South East Queensland, QLD

  • 8 reviews

Fantastic Interest-Free Deals

published

I wasn't able to afford the airfares at the time, but because of Lombard I was able to get a 12-month interest free deal and never pay interest. Highly recommend Lombard 55.

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1 comment
Lombard
janine l.Lombard
Craig B.

Craig B.South East Queensland, QLD

Bad Business Acumen and Terrible Customer Service

published

Was a loyal customer with lombard for closed to 10 years, never missed a payment and significantly contributed to their bottom line. On closure of the account There was NO loyalty to my contributions despite several fair and reasonable requests. When a customer needs help this company's true colours shine. I would highly recommend steering clear of Lombard Finance.

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Card Start DateJune 2010
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1 comment
Lombard
janine l.Lombard
Em T

Em T

  • 2 reviews
  • 4 likes

Not happy at all Jan

published
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Card Start DateDecember 2017
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1 comment
Lombard
janine l.Lombard

Closed my account without notification

published

My Lombard credit card has been closed with out sending any prior notification or warnings. I cannot access my account to down load my transaction details for tax purposes. I don't even know how much I owe and how much interest i am paying now. They simply closed this card account and started new credit card and I am not qualified to get the new card!!. Certainly, i am taking this to Financial Ombudsman. We need to start Class action against this.

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1 comment
Lombard
janine l.Lombard
waiting for an answer

waiting for an answerGreater Melbourne (Inner), VIC

No warning they shutting down nor offer for alternative

published
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Card Start DateOctober 2017
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2 comments
Lombard
janine l.Lombard
consumer

consumerSydney, NSW

  • 6 reviews
  • 3 likes

Lombards 180 Credit Card Discontinued without warning

published
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Card Start DateApril 2018
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1 comment
Lombard
janine l.Lombard
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Jess S.

Jess S.Greater Melbourne (Metropolitan), VIC

Not happy Jan

published

Just found out on the weekend that Lombards was closing down I could not use my card, I wasn't notified of this at all. I called them this morning and they could not offer any resolution other than "1 email has been sent out and they could do nothing to help as i missed the cut off date to sign up with the other company" Seriously Lombard :-(

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Card Start DateFebruary 2018
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1 comment
Lombard
janine l.Lombard
Loc

LocGold Coast

  • 3 reviews

Poor Customer Service

published

Have tried to call for the last three weeks was on hold for at least 30min so sent emails to inquire about their change of brand, no return calls or emails. Would not recommend this company or there new brand Skye if there customer service is this bad. Unfortunately cannot give them zero stars!!

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Lombard
janine l.Lombard
Rachael

RachaelSouth East Queensland, QLD

  • 2 reviews

Just disappointing and frustrating

published
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1 comment
Lombard
janine l.Lombard
Julie Wood

Julie WoodSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Lombard now Skye

published
Card Start DateMarch 2018
6 comments
Lombard
janine l.Lombard
Julie Wood
Julie Wood

U can contact me on my email I’m sure you would have that via this website.

Lombard
janine l.Lombard
Sukh

SukhPerth, WA

Very bad customer service

published

I have been charged annual fee even when i made clear to customer representatives i spoke to in my last few calls to pay the remaining amount of my account that i want to close my account forever! Now i try calling them from past 2 weeks and nobody picks the call even after making wait for 30 mins!! They have a very bad customer service! Never ever go with them

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2 comments
Lombard
Lorenz Ann V.Lombard
Sukh
Sukh

Hi again

Just got a call from you guys and after i explained my situation, they said my accounts is already closed and i have to ignore any statement or messages getting from you. this was a great help! Thank you

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Questions & Answers

Alyson P.

Alyson P.asked

Credit Card

Hi , can you please advise my balance on my lombard credit card

No answers
Julie

Julieasked

Credit Card

Can I still change from Lombard to skye?

No answers
res

resasked

Credit Card

Can you do a balance transfer out of this card?

No answers

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