Lombard The Paper People

The worst. Infuriating – Rude staff. Every one of them. Preston store. Charging process is very dodgy. Show details

Driver shout out – Shout out to the Lombard’s truck driver who nearly caused a 3 car pile up in Airport West at 1.57pm today. Get a licence and some vision.

If you need it in a week - don't order online – I am keen to decorate our house before the grand final - so ordered items from Lombards 10 days ago. I rang today to see when the items would arrive and have been told that they would be going on the StarTrack truck today (so nothing to do with AusPost issues as one staff member had told me) - after 10 days to pack and should arrive in the next… Read more

few days. Luckily we were 17 days out from the Grand Final when I ordered! I am not yet even sure of the quality of the product - fingers crossed! People on the phone were polite - but pretty disinterested.

Out of touch – We'd ordered balloons and a few other items for my mothers 90th birthday celebrations but due to the COVID restrictions it needed to be cancelled. We rang them before the event and were advised that we could reschedule or cancel and get a refund once the situation was resolved. Its a month later and it hasn't been possible for us to reschedule so… Read more

we returned the items requesting a refund..........."sorry its after 14 days from the purchase date and there will be no refund ". After requesting a referral to the store manager they agreed to a refund but only very reluctantly. Never again

Outstanding service – I rushed into the Chirnside store today and was served by Kat. Freindly and helpful with greatadvise Nothing was to much touble. All sorted in 10 mins. Thank you Kat. Show details

Very happy – Very happy with the service and the product. They really explain things with care and knowledge. I have a very lovely experience and the display looked great at the party. Thank you again Show details

Worst customer service ever – The staff wasn’t interested in what I wanted to get. Did not ask me why I want the balloons, what kind of balloons, and when I want it. All she did was tell me the balloons are in the aisle, those at the counter are not everything in the range. I had to request for the catalogue, and still she told me to go to the aisle to get the balloons. I had… Read more

to tell her I don’t need it today before she understood abit of what I came in for. She showed no interest in serving the customer at all. What a shame to the customer service industry!

Lombard the paper people - Wish I could give negative stars – I have nothing nice to say about Lombard the paper people!! I can only make comments based on my online/customer service experience as I have never been to one of their stores before. To start off, postage is very very very slow. I placed a few orders with them when they had their mid year, half price halloween sale. Not once did I receive an… Read more

email saying that my packages had been posted. I had to ring them to get that information. Sometimes I had to ring a few times to get 1 tracking number as I was always told 'I'll call you back'. Not once was I called back. Don't bother about emailing them, you'll get no response. Most of the items are not worth the price and cheaply made. Lucky I paid half price for all of them. Some items I had received were broken, so replacements needed to be sent.. My gosh what a drama that was!! I had waited over a month for a replacement item and still hadn't heard from them, so I rang to find out what was going on. I was told 'oh, that was sent last week' so I asked for a tracking number which I was given. When I checked that tracking number with star track express there was no tracking information. I rang Lombard's back to make sure I wrote down the right number, which I had. I checked the tracking number again the following morning and there was tracking information. From the same afternoon that I rang to find out what's going on!! I cannot stand being lied to!!! If I hadn't rung to enquire, perhaps I would still be waiting. I will absolutely never ever EVER shop online with them again. There was far too much stress, phone calls, emails and a big lie thrown into the mix.