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Lumley Special Vehicles

Lumley Special Vehicles

Comprehensive, Third Party Liability
2.1 from 10 reviews

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Reviews

2.1

10 reviews
5
(2)
4
(1)
3
(0)
2
(0)
1
(7)
  • Value for Money
    1.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
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Arrogant and unhelpful.

published

I was only trying to get a quote so I can decide if I should purchase my 'special vehicle'. That is, if it costs too much to insure, I won't buy it; and vice versa.

No, no help there. Very arrogant to talk to. In fact the worst insurer I have ever talked to.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Rex

RexMelbourne

  • 2 reviews
  • 2 likes

A long positive history, with only the odd glitch

published
Insurance claim madeYes
Anthony

AnthonyMelbourne

  • 5 reviews

Avoid for your special car....

published
Insurance claim madeYes
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David

DavidMelbourne

Lousy claim service

published

My claim has still not been settled after more than 3 months. It is a simple fire damage claim but due to the incompetence of the claims staff and manager who refuse to drive the claim to settlement the car still sits at the repairer rotting in their yard. Unfortunately their claims team seem unaware of the insurance industry code of practice which requires that claims be settled in a timely manner and that customers be treated fairly and honestly. Their assessor is insisting on a second quote but keeps failing to obtain it. I keep being given deadlines as to when settlement will be finalised only to find that these promises evaporate into thin air.

Insurance claim madeYes

Car in total loss

published

Had an accident in my business vehicle where I was not at fault. Resulted in total loss where value of vehicle was calculated very less & they are deducting GST out of the total value. They are Nothing else but a Bunch of crooks.

Insurance claim madeYes

No problems

published

My Wife crashed our "Special" imported van into a wall and caused quite a lot of damage. The claims process was smooth and consistent and excess hasn't been raised at all. Overall I was happy with the service. I was surprised they went ahead with the repairs instead of paying out our "agreed" value but I wasn't too bothered either way. I have just renewed again for the 4th year in a row. One criticism I had was they were unable to put pressure on the repairer for a slow turn around of our van repairs but that was not their fault.

Insurance claim madeYes
Sheheryar K

Sheheryar KBrisbane

Lumley Special Vehicle - NOT so special rather TERRIBLE

published
Insurance claim madeYes
Frank K

Frank KSydney

Shameless, Liars, A total rip-off!!!

published

Great product, great price.

published

Called the Lumley Special Vehicles call centre to get a quote for my 1955 MG TF roadster. The staff know all about classic cars and my car in particular. I have been with Shannons for years and the pricing I got from Lumley's was a lot cheaper. However the range of features were identical. I managed to insure my car for an agreed value and also get salvage rights. Thumbs up! They're also backed by Wesfarmers Insurance which is a real plus.
Great service, good price.

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Chevman

ChevmanPort Macquarie

Not much

published

Im not keen on all these capitalistic insurers. Really some massive profits trump everyrhing. Not cool. I think we should all self insure.god help us all with all this stuff.....
A fraction cheaper at lsv...but what happens at claim time?
No guaranteed agreed amounts at time of claim of write off or theft at lsv

Insurance claim madeNo

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