Lush

I bought a$190 worth of products and asked for my 10% voucher to be applied, and had bottles to return. I wasn’t advised it was one or the other and just got a few $$ discount for the bottles instead of $19. So I went back and was given the 10% voucher back as the manager had gone on break. I went in again the next day and still only got $11… Read more

discount & no gift card for the bottles returned. Not sure if it’s the incompetence of staff or company policy but feels really misleading and dodgy. Won’t be shopping there again.

Was in love with this company until today when they sent me a inflammatory email about cancelling Australia Day ! Hello your English - the English came here and did this . You did this . Cancel all English companies instead ! The entire world was… Read more

taken over by a neighbour or enemy hundreds of years ago and all through history . Lush need to butt out , ring out and just go away from something people in their country started and caused . Leave Australia alone . Stop the cash grab from a greedy colonial based company that has no idea what Australians want .

I got a lush pack for Christmas the wash Kalamazoo wash and Dads Minted gel where good But the soap Soapaccino soap had a smell of stale Cigarettes. It was terrible. I ended up throwing it in the bin. I think you should stop making this soap Show details

Underwhelming – The whole lush experience is underwhelming, first of all they charged my card without placing the order, which in their credit was resolved in about a day, the orders are taking extremely long to be sent over this period and is weird that they aren't being sent in sequence ordered.. my latest order shipped before the oldest order I have, now over… Read more

a week old. An order I did receive had an item in it past its used by date before it was even sent to me, which I now have to follow up and when I try to I get connected to a nice lady from Lush in Canada and she obviously can't do anything because she doesn't work in Australia.. and to add the staff at the Melbourne Central store are completely rude and just ignore you.. I have never had a good experience at the Melbourne Central store... although I will give credit where credit is due.. the staff at the Pacific Fair store are extremely kind and are always willing to help and they give samples out which I love to get to try new products.

Enjoy it – Recently spent $500 at our local Lush store as a birthday present to myself out of money from a family member. Needed a new skin care collection but I don’t like the top brands, I hate the stuff that has a lot of chemicals and animal cruelty. I turned 38 last week and I feel very old. I am in love with the honey shampoo (Fairly Trade Honey). And… Read more ·  2

the toner (Eau Roma).

I love the $52 skin moisturiser (skin drink), I thought it would bring me out in pimples after a few days but it hadn’t. It makes my skin lovely and soft, and smells wonderful.

The bath bombs, bath bubble blocks, and lotions are divine.

Body scrub and body wash are great.

Love the Cup 0’Coffee mask. And the Sleepy mask.

Baked Alaska soap is gorgeous - bought two slices to use. I wish this was a year-round option.

All around very happy at all the purchases. I am definitely going to use it all up and then buy again. Perfect birthday present.

I love the smell in the bathroom and shower and I’m always looking forward to using everything.

Customer Service At It's Best !!! – My order was one of I am sure many of the post Christmas Online Sale !. Throughout the whole process of ordering & receiving my order , I was notified by email from Lush of latest updates. I was impressed !. Covid had hit hard in NSW & Victoria at the time - many business's were actually closed due to it...... I also received a $10.00 e -… Read more ·  1

voucher from the company due to the delay. Now even more impressed..!! A gift pack I had ordered , Lush were unable to source the packaging & so gave me the option of either a refund or to accept without the packaging. Now I am more than impressed...!!! I did have a concern because the order # to accept no packaging was different to my order #. I then filled in another form with my order #...... Although I received notification of the acceptance , for a few days did not hear from Lush & being me , thought I had maybe sent my total order in cyber space......!!

This order was for my daughter in law , who is a nurse working with Covid patients , so was a treat for a product she loves. I telephoned Lush , Kim answered the 'phone immediately , I told her of my concern & being a treat & hoping all was good with my order.... Kim not only put my mind at ease & told me my order was ready for pick-up from Australia Post , she so very kindly also sent a Lush Gift Set for my daughter in law in respect of the work she is doing. Customer Service 100% +++ Thank you Kim & thank you Lush !!

I strongly believe that the delivery fee is quite expensive. But overall that their bath bombs are so fantastic made my bath look super good and made my skin super soft! But also back to online delivery i love how it asks would you like it in paper bag,and special delivery message,gift message! Just the price that’s a bit expensive Show reply

For the new girl who started 3days ago who was so kind and helpful to us! She really made our time there a SPECIAL experiences. She helped us pick out an amazing presents and told us all about how bath and body works can really help with self-care. If only we knew the name of this beautiful and kind girl. This was NOT the first time at the store… Read more

but was definitely the MOST MEMOREABLE she made it a time that I will not forget the kindest she showed us. Kind regards and a million thanks, Ash, Sass, Heidi and Mia

Today I had gone to buy a birthday gift for my neices birthday at the northland shopping center in Victoria, I was welcomed by a beautiful lady whose name was Rachael, she was so helpful and had a beautiful soul, she was so attentive kind and patient who had extremely good customer service. I rate her very highly at her job. Show details ·  1

Seeing on today's news that Lush is fully supporting the murderous terrorists in Gaza, can only be described as disgusting. These blood thirsty militant groups have conducted incursions into Israel, resulting in significant violence and loss of life, and taking innocent hostages, at the same time the citizens of Gaza celebrate these atrocities.… Read more

These events typically involve the crossing of the border by armed militants, who target innocent civilians, leading to widespread fear and disruption. The Israeli government is fully entitled to retaliate with full force, hopefully Gaza will be wiped off the earth quickly. The quicker all Gazans the were allowed into Australia are sent back the better, making Australia a safetr place.

I absolutely love Lush and Snow Fairy is my favourite scent. Usually this is only available at Christmas time. Imagine my surprise and happiness then to learn that this scent would be available in a variety of products this July. It was only May when I learnt this so I've been patiently waiting. Now it's July I happily visited the store with… Read more

anticipation, only to find that the Snow Fairy products aren't available after all and there's a similar scent but definitely not the same and it's only a tiny range anyway. What a let down. Guess I will need to wait until this Christmas again and buy a ton of it this time. Usually the Lush consultants are on point with their information on products but I feel let down this time.

Disappointing Online Experience and Poor Customer Service – I recently made a purchase through the Lush app using my iPad, where full payment was deducted even though one product was supposedly out of stock. I was asked by Lush Customer service to accept an amended order, which I did, only to have the entire order canceled the following day without clear explanation. Their website continued to show items… Read more

as available, yet they never appeared in my cart properly. Despite providing screenshots of my intended purchase, customer service offered no meaningful resolution or goodwill gesture. Instead, I was left with no products from their sale.

Having been a loyal customer in the past, this has been my worst experience with Lush. I’ll be taking my business elsewhere.

I visited LUSH at Northlakes on Saturday 22 Feburary and had an excellent experience. The Manager was incredible friendly and knowledgable. There was also a team member who served me who was exceptional. Show details

Customer Service - Phone – I was having trouble with the website not taking any version of payment methods. I called and got straight through to a lovely representative, Amy. Amy lodged a case with the technical department just in case other customers were having issues as well but helped me process an order over the phone just to ensure I would get the items before Christmas. Amy was very kind and helpful. Show reply

Don’t bother purchasing from LUSH – Online LUSH is horrendous. I’ve been a buyer for many years and now my relationship with this company is finished. I’ve moved on to Beauty & the Bee’s and there products are much better. These companies need to listen to there customers cause people like me will walk away . Bye

Stain your bath – They obviously don't use the correct proportions of ingredients as they stain the bath. With the correct ratio to citric acid this should not happen. Not worth the damage they do to a bath. Show details

Don’t order online with LUSH – Purchased recently some products from LUSH. Parcel got held up with Australia Post. After two weeks reached out as it was a Mothers Day Gift and it was closer to the date. Parcel had an issue with the label LUSH so Australia Post could not locate it. LUSH issued a refund and agreed for me to receive the items as good will for being a patient… Read more

customer. Needless to say I never received the parcel, Australia Post informs it was lost in transit. No other compensation offered for wasting my time chasing this order and having to buy another present. I don’t think I will be buying any more products with LUSH if this is the service they provide their customers.

A single act of kindness may have changed my life – Yesterday I went to Lush to buy gifts for my mother, and I was describing what sort of products I wanted and their advice was incredibly helpful. In particular there was one employee who performed a random act of kindness that has touched my heart, and I would like everyone to know of this because this one selfless act has not only changed my day… Read more ·  1

for the better but also my outlook on life. I believe that Lush is amazing and that with that one act of kindness they have earned a life long customer. I highly recommend going to Lush, it is amazing.

Horrible online experience – While their products are amazing, their online customer service is horrible. I ordered and express shipping order that was not shipped until 5 DAYS LATER. The whole point of express is for a faster delivery am I right? When I reached out they basically told me “ too bad we wrote it on our website “. Their customer service phone line also doesn’t work. If you want products you’re better off going in store. Show details

Lush Ladies – I recently visited the Lush store in Hobart, Tasmania, to try and find birthday presents for my little sister. The two gorgeous gals who helped me out, Ella & Nat, were incredibly lovely and took me through a heap of different options. Nat took the time and care to package my items in the cutest little handbag-style wrap, which my sister loved. I… Read more ·  1

had such a nice experience at this store that I'm actually writing a review! Please pass on my appreciation to Nat & Ella :) x

Loved customer service provided by SUE – I was there with my daughter choosing gifts for my sisters birthday and was lucky to come accross this lovely girl who explained and knew the products very well. I even got pampered to an arm massage. Sue is very sweet and knowledgeable and I highly recommend anyone looking for some exclusive gifts to ask for her when you walk into LUSH QVB. Show details