Bad customer service
I rushed in 5:55 to quickly grab something and was greeted by someone in the shop by telling me: you got 5 mins, we are closing soon. And 2 mins later she came again as I was making my selection, by reminding me, we are closing in one minute (5:57 st the time). As I was paying at the counter?l, there was a customer at the door going, can I quickly come in to grab a bath bomb? Please it’s my birthday. To which shop assistants responded, no sorry we are closed. It was at the time 6pm, I am sure that birthday lady will not take more than 2 mins. Found it inflexible and rude
- Verified customer
conditioner and shower soap
In my search for valid alternatives to plastic packaging I have tried few products from Lush. Great branding but the quality of the products themselves are less than satisfying. Aroma and composition are ok but for the rest the products fail to deliver an effective result.
Dream cream-colored not good, bad quality, smelled sour, very runny and not like a cream at all, very sticky and tacky.
moisturised my skin and it's left a sticky like feeling, so I washed my skin thinking it was me and re applyed dream cream and it's still sticky and tacky, and it smelled quite weird, I received my tub and it was all Watery like and not creamy at all.
- Verified customer
I went into the Perth city store thinking it’s a natural based shop (how wrong i am). After seeing artificial fragrances (very few products with 100% natural essential oils which is what i want) and SLS, artificial dyes and glittery stuff in bathbombs (bad for women’s health my ob/gym doctor years ago said don’t use this ever) and even to my shock parabens a known hormone disruptor i knew this is not the “natural based store” my friends told me to check out, i was about to leave when the customer service guy asked what i was actually after? I ...said i was wanting a natural deodorant powder but must be all natural ingredients and strictly no talc. He said we have one and it’s no talc in it as they use cornstarch and essential oils. I agreed to buy it, called the Greench powder deodorant and the ingredients listed was tiny writing (at this point i needed to get home) and he assured me no talc, so i purchased. I come home and sit down to read the ingredients and lo and behold first ingredient is TALC!!! Im furious as it was also for my daughter to use but her doctor said she must avoid TALC as it causes her to wheeze (asthma). Now what a hassle to return as i don’t normally go into the city and we have no lush store nearby in the suburbs where i live. Please don’t think it’s natural based store (yes some natural ingredients is in the products then wrecked with nasties like parabens) like my friends think. I was not going to leave a negative review if i hadn’t been mislead with the powder and assured it’s all talc free. Talc technically is a mineral and natural but with possibilities of being linked to ovarian cancers and bad for lungs (like in my daughters case) no natural based store would ever sell talc in their products (i.e burts bee body powder has corn starch and clay powder etc).
I love lush so much. I have had a couple of times where i had issues with products and staff or the customer service team are so easy to deal with. Leaving any issues resolved promptly. Since using lush shower gels only, for around 6 months i have noticed my skin has really softened and become looking healthy. I use their shampoos and conditioners now and my hair has come back to life. After the first use i noticed that my hair felt round and not flat. I believe this is due to these products being silicon free. You also only need a tiny amount of product so the products last ages making it cheaper then the things you find at the grocery store or chemist in the long run. Lush is just amazing.
Beware of tub staining bath bombs
Guests who stayed in our holiday house recently used a Lush bath bomb in our lovely old cast iron tub and it left an awful pink stain in the tub. I googled it and these products are notorious for staining. Really hope my cleaner can get the stain out or the guests will loose their bond
Need to work on the customer experience in store
Love Lush products. I usually buy them online for my daughter each Christmas. This year I ventured into the store at Melbourne Central. I felt stressed immediately due to the constant surveillance from staff and being asked if I wanted help. I had $100 to spend and ended up only spending $13 due to the pressure. No more Lush for my daughter, next year Ill go elsewhere.
- Verified customer
Lush is my favorite!
The team members at Lush are amazing, fun and helpful.
I use the Ocean Salt scrub on my face and the way it drys up my pimples and tightens my skin is so AMAZING I recommend this product to all my friends with skin issues.
They are ethical and have an amazing recycling scheme which makes me proud to buy these products!
After hearing so much about how divine and wonderful Lush was, finally went to investigate.
Found the website more than a little frustrating to gain information about what type of product might best suit.
Was talked into trying a solid shampoo by a friend, who swears by it, and purchased Godiva shampoo bar as well as jungle solid conditioner.
They were awkward and difficult to use and absolutely trashed my hair. My hair is extremely dry and I was told that with the Godiva, I really wouldn't even need conditioner, as it was 'that good'. After ...two uses, threw it away in disgust and it took a long time to bring my hair back to the condition it was before using this shampoo and conditioner. The smell was overly sweet and I found it hard to like anything about the entire store at all.
Terrible rash due to bath products
We bought the coloured play dohish stuff for my daughters to bathe in, they are both covered in rashes from head to toe. Beware guys. Would never use any of their products again.
The products are lovely, the more expensive soaps seem to last longer as I purchased a block of soap from their cheese wheel selection around Christmas and it's still going strong. The bath bombs and the like are an occasional treat as they are a little pricey but worth it in my opinion. I find the cheaper ones tend not to really alter the bath at all other than adding a tinge of colour. My 4 year old loves them and there are so many to choose from you can't go wrong. Ordering online was super easy and my order was received within 2 business days, correct and packaging was excellent.
My kids love it, and so do I!
I love this store!!! My favourite products are the whoosh jelly (the blue one) and the bubblegum lip scrub. They last forever, I got mine 2 months ago and they are still going strong! I actually love this place so much, I always buy stuff for the kids for their birthday presents, and the cloth wrap is very popular in the family! We recently had a bandana day and they all wore their cloth wraps as bandanas! Very popular (:
- Verified customer
I love their friendliness and enthusiasm
I’ve bough their bathbombs for years and In the last 4mths I’ve started trying their other products like hair stuff and bath gels. Their staff are friendly and knowledgeable about their products. My skin type is combination & a little bit sensitive and my hair is fine but so far I’ve had no reactions to their products. I tried their ‘Marilyn’ hot oil treAtment on a stick for blonde hair. It was a nice hair mask but I didn’t feel that my blonde hair was any brighter. My hair felt great after. Although Lush is pricey compared to other brands I think you are getting what you pay for.
I heart Lush!
Rediscovered Lush a few months ago when I was bored at a shopping centre.
There are no Lush stores near where I live, so I've been buying products online since.
Their delivery is super fast, the website is really easy to navigate, love the 'save favourites' option to remember things I want to try out another time, products are amazing!
Only criticism is I wish they'd use non-plastic wrapping when they post soaps etc. - they use paper bags in stores, not sure why they don't do the same for online orders.
I'm in love with the Ro's Argan b...ody conditioner, love the solid shampoo ranges, the Roots hair treatment has thickened my hair back up, King of Skin got me through winter without dry skin rashes...I could go on! It's a little bit pricey but I think when you really like something, it's worth spending money on.
- Verified customer
Clear Skin & Confident
This company creates incredible products. My entire skincare routine is made up of products from Lush and never before has it been so soft and clear. I went from very red and blemished skin to incredibly clear skin within a week. I would highly recommend buying their angels on bare skin and their ocean salt scrub, it may seem pricey but it is worth every cent not to mention every five tubs you use, clean and bring back to the store you get a free face mask.
Check the ‘made on’ and use by date before you purchase
Their products are honestly great, however i only just purchased a “fresh” face mask 5 days ago used it tonight and have realised i only have 5 more days until the use by date. It was made over a week before i had even purchased it. Quite unfair so make sure you check.
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