I love lush so much. I have had a couple of times where i had issues with products and staff or the customer service team are so easy to deal with. Leaving any issues resolved promptly. Since using lush shower gels only, for around 6 months i have noticed my skin has really softened and become looking healthy. I use their shampoos and conditioners now and my hair has come back to life. After the first use i noticed that my hair felt round and not flat. I believe this is due to these products being silicon free. You also only need a tiny amount of product so the products last ages making it cheaper then the things you find at the grocery store or chemist in the long run. Lush is just amazing.
Beware of tub staining bath bombs
Guests who stayed in our holiday house recently used a Lush bath bomb in our lovely old cast iron tub and it left an awful pink stain in the tub. I googled it and these products are notorious for staining. Really hope my cleaner can get the stain out or the guests will loose their bond
Need to work on the customer experience in store
Love Lush products. I usually buy them online for my daughter each Christmas. This year I ventured into the store at Melbourne Central. I felt stressed immediately due to the constant surveillance from staff and being asked if I wanted help. I had $100 to spend and ended up only spending $13 due to the pressure. No more Lush for my daughter, next year Ill go elsewhere.
- Verified customer
Lush is my favorite!
The team members at Lush are amazing, fun and helpful.
I use the Ocean Salt scrub on my face and the way it drys up my pimples and tightens my skin is so AMAZING I recommend this product to all my friends with skin issues.
They are ethical and have an amazing recycling scheme which makes me proud to buy these products!
After hearing so much about how divine and wonderful Lush was, finally went to investigate.
Found the website more than a little frustrating to gain information about what type of product might best suit.
Was talked into trying a solid shampoo by a friend, who swears by it, and purchased Godiva shampoo bar as well as jungle solid conditioner.
They were awkward and difficult to use and absolutely trashed my hair. My hair is extremely dry and I was told that with the Godiva, I really wouldn't even need conditioner, as it was 'that good'. After ...two uses, threw it away in disgust and it took a long time to bring my hair back to the condition it was before using this shampoo and conditioner. The smell was overly sweet and I found it hard to like anything about the entire store at all.
Terrible rash due to bath products
We bought the coloured play dohish stuff for my daughters to bathe in, they are both covered in rashes from head to toe. Beware guys. Would never use any of their products again.
The products are lovely, the more expensive soaps seem to last longer as I purchased a block of soap from their cheese wheel selection around Christmas and it's still going strong. The bath bombs and the like are an occasional treat as they are a little pricey but worth it in my opinion. I find the cheaper ones tend not to really alter the bath at all other than adding a tinge of colour. My 4 year old loves them and there are so many to choose from you can't go wrong. Ordering online was super easy and my order was received within 2 business days, correct and packaging was excellent.
My kids love it, and so do I!
I love this store!!! My favourite products are the whoosh jelly (the blue one) and the bubblegum lip scrub. They last forever, I got mine 2 months ago and they are still going strong! I actually love this place so much, I always buy stuff for the kids for their birthday presents, and the cloth wrap is very popular in the family! We recently had a bandana day and they all wore their cloth wraps as bandanas! Very popular (:
- Verified customer
I love their friendliness and enthusiasm
I’ve bough their bathbombs for years and In the last 4mths I’ve started trying their other products like hair stuff and bath gels. Their staff are friendly and knowledgeable about their products. My skin type is combination & a little bit sensitive and my hair is fine but so far I’ve had no reactions to their products. I tried their ‘Marilyn’ hot oil treAtment on a stick for blonde hair. It was a nice hair mask but I didn’t feel that my blonde hair was any brighter. My hair felt great after. Although Lush is pricey compared to other brands I think you are getting what you pay for.
I heart Lush!
Rediscovered Lush a few months ago when I was bored at a shopping centre.
There are no Lush stores near where I live, so I've been buying products online since.
Their delivery is super fast, the website is really easy to navigate, love the 'save favourites' option to remember things I want to try out another time, products are amazing!
Only criticism is I wish they'd use non-plastic wrapping when they post soaps etc. - they use paper bags in stores, not sure why they don't do the same for online orders.
I'm in love with the Ro's Argan b...ody conditioner, love the solid shampoo ranges, the Roots hair treatment has thickened my hair back up, King of Skin got me through winter without dry skin rashes...I could go on! It's a little bit pricey but I think when you really like something, it's worth spending money on.
- Verified customer
Clear Skin & Confident
This company creates incredible products. My entire skincare routine is made up of products from Lush and never before has it been so soft and clear. I went from very red and blemished skin to incredibly clear skin within a week. I would highly recommend buying their angels on bare skin and their ocean salt scrub, it may seem pricey but it is worth every cent not to mention every five tubs you use, clean and bring back to the store you get a free face mask.
Check the ‘made on’ and use by date before you purchase
Their products are honestly great, however i only just purchased a “fresh” face mask 5 days ago used it tonight and have realised i only have 5 more days until the use by date. It was made over a week before i had even purchased it. Quite unfair so make sure you check.
Friendly service and unique shop
I enjoy the purchasing the face masks from the store and I find them to work well and smell great! The staff are very friendly and I like how they do store demonstrations which seems to get a big gathering of spectators. There is plenty of staff on hand so you do not have to wait to be served even when they are busy.
- Verified customer
I ordered several wraps online because I want to use them for Furoshiki (Japanese gift wrapping in fabric) and the order was processed the same day and delivered so fast - 2 days later!
I'm so happy with the way it was packed and love everything. Thank you Lush, I won't hesitate to recommend your wonderful store to everyone!
I looooove Lush bubble bars and make a fortnightly pilgrimage to buy my Blue Skies and Fluffy White Clouds AND Karma bubble bars. I find i only need to use a quarter of each bar, on its own, to acheive a perfectly fragranced and bubblicious soak making my 3 bars last about 8 baths!( I add a portion of Milky Bath to soften the water.) Both above mentioned are Patchouli fragranced, my fave, but there are many others. The Milky Bath is neutral fragranced.
I’d heard a lot about this place through friends etc but never been there.
I was at Marion Shopping Centre one day and didn’t expect to go there but walked passed and thought let’s go see what the fuss is about.
For starters the shop is wonderfully set up, very rustic, inviting, appealing, intriguing. The staff are welcoming but not screaming I’m a pushy salesperson I just want you to buy something then you can leave.
I had a browse and decided to try a few things out and ended up speaking to a lovely, patient lady who helped me with my ques...
- Verified customer
Lush Cosmetics Products
I own a lot of Lush Cosmetics products. Their products are Vegan and not tested on animals. They offer a full range of items from head to toe. From shampoo and solid shampoo bars & conditioner, Flouride free toothpaste tablets, shower gels and soaps, deodorant powders and bars, bath bombs, bubble bars, cosmetics, solid and liquid perfume, facial cleansers, body scrubs, salt scrubs, moisturisers both face and body, massage bars and their newest items, their "naked" line which include solid shower gels and body conditioners with zero packaging.
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