??!
1 photo
Lush

Lush

3.9 from 29 reviews

Reviews

(18)
(1)
(4)
(2)
(4)
  • Product Quality
    3.6 (13)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    3.8 (12)
Jean

JeanSydney, NSW

  • 4 reviews

Bad customer service

published

I rushed in 5:55 to quickly grab something and was greeted by someone in the shop by telling me: you got 5 mins, we are closing soon. And 2 mins later she came again as I was making my selection, by reminding me, we are closing in one minute (5:57 st the time). As I was paying at the counter?l, there was a customer at the door going, can I quickly come in to grab a bath bomb? Please it’s my birthday. To which shop assistants responded, no sorry we are closed. It was at the time 6pm, I am sure that birthday lady will not take more than 2 mins. Found it inflexible and rude

Customer Service
Product Quality
1 comment
Lush
LUSH Customer CareLush
  • Verified customer

conditioner and shower soap

published

In my search for valid alternatives to plastic packaging I have tried few products from Lush. Great branding but the quality of the products themselves are less than satisfying. Aroma and composition are ok but for the rest the products fail to deliver an effective result.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAmsterdam- Leidsestraat
See all answers
Bambs

BambsCentral Queensland, QLD

Dream cream-colored not good, bad quality, smelled sour, very runny and not like a cream at all, very sticky and tacky.

published

moisturised my skin and it's left a sticky like feeling, so I washed my skin thinking it was me and re applyed dream cream and it's still sticky and tacky, and it smelled quite weird, I received my tub and it was all Watery like and not creamy at all.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLush sydney
See all answers
1 comment
Lush
LUSH Customer CareLush

Hi there! That does not sound like our normal Dream Cream - we're concerned there may be something up with the batch you purchased. Please email us at customercare@lush.com.au so we can help you out! X The LUSH Team

Physical Shops

Find out how Lush compares to other Physical Shops

Know better, choose better.

Compare all
Tara

Tara

  • 5 reviews

Amazing products!

published

Customer service is always amazing. I'm a huge fan of the chocolate face mask and their bath bombs! Definitely worth the price. All products I've tried have been the best quality

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRundle mall
See all answers
1 comment
Lush
LUSH Customer CareLush

Thanks for this lovely review, Tara!

X LUSH

theonlyone

theonlyonePerth, WA

  • 35 reviews
  • Verified customer

Misleading

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPerth city
See all answers
1 comment
Lush
LUSH Customer CareLush
TrentApK

TrentApKGreater Melbourne (Metropolitan), VIC

  • 55 reviews

In love

published

I love lush so much. I have had a couple of times where i had issues with products and staff or the customer service team are so easy to deal with. Leaving any issues resolved promptly. Since using lush shower gels only, for around 6 months i have noticed my skin has really softened and become looking healthy. I use their shampoos and conditioners now and my hair has come back to life. After the first use i noticed that my hair felt round and not flat. I believe this is due to these products being silicon free. You also only need a tiny amount of product so the products last ages making it cheaper then the things you find at the grocery store or chemist in the long run. Lush is just amazing.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Lush
LUSH Customer CareLush

Thank you for your absolutely wonderful review! We'll make sure to pass along your beautiful words to the rest of the Customer Care team. X

Spring tulips

Spring tulipsAustralia

  • 15 reviews

Beware of tub staining bath bombs

published

Guests who stayed in our holiday house recently used a Lush bath bomb in our lovely old cast iron tub and it left an awful pink stain in the tub. I googled it and these products are notorious for staining. Really hope my cleaner can get the stain out or the guests will loose their bond

1 comment
Lush
LUSH Customer CareLush
Chris R

Chris R

  • 3 reviews

Need to work on the customer experience in store

published

Love Lush products. I usually buy them online for my daughter each Christmas. This year I ventured into the store at Melbourne Central. I felt stressed immediately due to the constant surveillance from staff and being asked if I wanted help. I had $100 to spend and ended up only spending $13 due to the pressure. No more Lush for my daughter, next year Ill go elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne Central
See all answers
Cassandra Boland

Cassandra BolandSydney, NSW

  • 4 reviews
  • Verified customer

Lush is my favorite!

published

The team members at Lush are amazing, fun and helpful.
I use the Ocean Salt scrub on my face and the way it drys up my pimples and tightens my skin is so AMAZING I recommend this product to all my friends with skin issues.

They are ethical and have an amazing recycling scheme which makes me proud to buy these products!

Customer Service
Product Quality
Store LocationMiranda
1 comment
Lush
LUSH Customer CareLush

Hi Cassandra, we're so thrilled to hear Ocean Salt has helped your skin feel clean and fresh! We hope yo see you shopping with us again soon. X Susan & The LUSH Team

Physical Shops

Find out how Lush compares to other Physical Shops

Know better, choose better.

Compare all
Jacci

JacciSydney, NSW

  • 20 reviews

Absolutely Dreadful

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith Plaza Lush
See all answers
2 comments
Lush
LUSH Customer CareLush
Jacci
Jacci

Thank you for reaching out. The customer service is impressive, both in the store, very friendly and helpful, and after sale as well. Certainly a credit to the company So often after sales service is abysmal, so it is refreshing.

Mozza

MozzaPerth, WA

  • 3 reviews

Everything is amazing

published

Everything is amazing so good and natural and...... smells delish! I would definitely recommend Getting any Beaty product from lush. Especially their bath bombs. So colourful. Many types also have glitter

Customer Service
Product Quality
Store LocationJoondalup
1 comment
Lush
LUSH Customer CareLush
Kylie

KylieGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible rash due to bath products

published

We bought the coloured play dohish stuff for my daughters to bathe in, they are both covered in rashes from head to toe. Beware guys. Would never use any of their products again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWerribee Plaza
See all answers
1 comment
Lush
LUSH Customer CareLush
Sonia

SoniaSydney, NSW

  • 2 reviews

Loving Lush

published

The products are lovely, the more expensive soaps seem to last longer as I purchased a block of soap from their cheese wheel selection around Christmas and it's still going strong. The bath bombs and the like are an occasional treat as they are a little pricey but worth it in my opinion. I find the cheaper ones tend not to really alter the bath at all other than adding a tinge of colour. My 4 year old loves them and there are so many to choose from you can't go wrong. Ordering online was super easy and my order was received within 2 business days, correct and packaging was excellent.

Customer Service
Product Quality
Return Claim MadeNo
Latrina Tovas

Latrina Tovas

  • 3 reviews

My kids love it, and so do I!

published

I love this store!!! My favourite products are the whoosh jelly (the blue one) and the bubblegum lip scrub. They last forever, I got mine 2 months ago and they are still going strong! I actually love this place so much, I always buy stuff for the kids for their birthday presents, and the cloth wrap is very popular in the family! We recently had a bandana day and they all wore their cloth wraps as bandanas! Very popular (:

Product Quality
junglejayne

junglejayne

  • 3 reviews
  • Verified customer

I love their friendliness and enthusiasm

published

I’ve bough their bathbombs for years and In the last 4mths I’ve started trying their other products like hair stuff and bath gels. Their staff are friendly and knowledgeable about their products. My skin type is combination & a little bit sensitive and my hair is fine but so far I’ve had no reactions to their products. I tried their ‘Marilyn’ hot oil treAtment on a stick for blonde hair. It was a nice hair mask but I didn’t feel that my blonde hair was any brighter. My hair felt great after. Although Lush is pricey compared to other brands I think you are getting what you pay for.

Physical Shops

Find out how Lush compares to other Physical Shops

Know better, choose better.

Compare all
Sarah

SarahMargate

  • 8 reviews
  • 2 likes

Love the orangutane soaps - so clever

published

Yeah sure the little chemical add'ings suck :( but trying to save the orangutanes through soaps is genius - I hope it's real

SuziQ49

SuziQ49New South Wales

  • 10 reviews

I heart Lush!

published
LizM

LizM

  • 2 reviews
  • Verified customer

Clear Skin & Confident

published

This company creates incredible products. My entire skincare routine is made up of products from Lush and never before has it been so soft and clear. I went from very red and blemished skin to incredibly clear skin within a week. I would highly recommend buying their angels on bare skin and their ocean salt scrub, it may seem pricey but it is worth every cent not to mention every five tubs you use, clean and bring back to the store you get a free face mask.

Alana

AlanaRoseville

  • 3 reviews

Love this place

published

- The store is very easy to navigate
- I am very satisfied with the range of products
- I am very happy with the product I bought
This is one of those places that makes you feel relaxed as soon as you walk in! The staff are always lovely, not pushy at all love this place!!

jen

jenPerth

Check the ‘made on’ and use by date before you purchase

published

Their products are honestly great, however i only just purchased a “fresh” face mask 5 days ago used it tonight and have realised i only have 5 more days until the use by date. It was made over a week before i had even purchased it. Quite unfair so make sure you check.

Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Lush representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.