Lux Skin

I took advantage of the BOGO sale. Buy 2 get 3 free. Did not see the 3 free ones on the last page and assumed the page was correct. I paid and was sent notice of shipping. I contacted them, by email, I asked her if w have 5 packs sent. She asked me which promo I paid for, told he BOGO sale, buy 2 get 3 free. She said "only 2 have been sent" I… Read more

wrote back to her telling her that I am entitled to 5. She said she will look into it. I have never heard back and have sent 6 more emails asking them to answer me, no reply..be very aware, they scanned me.

Bogo offer is a bogo sale. I only received the two I purchased and not the advertised 3 free. I ordered in the link suggested. I emailed and did not get a response back on their contact us form. They responded on a Facebook comment to provide order detail and my email which I did. They completely stopped respondin when I sent them snapshots of my… Read more

orders and proof of trying to contact them. They filter the comments on Facebook to make themselves look good. Products IE: anti-ageing micro infusion, the liquid does not come out when rolling onto face. You have to open the bottle to apply then use rollers. Very dissappointing customer service.

Bought micro infusion salmon DNA kit and it doesnt even contain salmon DNA as per ingredient list, it only has sodium DNA. False advertising. Do not recommend. Cannot trust this company. Waste of money, never buying from here again.

Product was faulty. Given huge run around..provided everything required. Was told I'd get a refund. Then completely ghosted. After many many contact attempts no one got back to me. I can't comment on the actual product as it was faulty...but… Read more

definitely do not recommend - the customer service is the worst....months later still waiting for my refund and they have stopped replying to me- very disappointing- AVOID!!

The promise of “90 day money back guarantee” is fake, they won’t refund you, they’ll offer you store credit. I’ve reported them to the ACCC. Products are made in China, and I won’t use skin products from an unregulated country- Chinese people don’t even use Chinese-made skincare. Avoid at all costs!

I purchased an Infrared LED Face Mask that failed after only eight uses and would no longer charge or turn on. The company initially responded to my first email and offered a replacement. However, due to the delay in their response and the nature of the fault, I followed up requesting a full refund instead, as a product failing this quickly… Read more

constitutes a major failure under Australian Consumer Law.

That follow-up email was sent 16 days ago, and it has not been acknowledged or responded to at all.

What is particularly concerning is that this company appears to only offer store credit, even for failed products, and limits customers to a maximum of two replacements. Given that this issue is reported by other customers, this raises serious concerns about product quality and durability. If the fault is common, replacements are likely to fail as well, leaving consumers stuck cycling through replacements or store credit rather than receiving a proper remedy.

This practice feels misleading and unfair to consumers, especially when combined with poor communication once a refund is requested. Based on my experience and the other similar complaints, I would strongly caution others before purchasing from this company and spend your money elsewhere.

I liked the roller instead of doing each part however, after my first one the next ones smelt like fish. I kept them out of heat/light and science will back up if you smell something "bad" it's bacteria. Wont be risking it or ordering again. GLOV beauty is much better

I ordered salmon DNA but they sent me hair regrowth which I don’t need it .. contact them but no one responds.. bad customer service .. incorrect item .. west of money

I bought the face sculptor and when I finally received it I was getting electric shocks when using it. Contacted the company over and over again and they ignored me even though they are selling a dangerous product. Only when I put a dispute with my bank did they send me an email with a screenshot of a reply to my email which I never received nor… Read more

does it have my email address. I gave them all the info they needed and once again asked for a refund and never heard back from them. This company is a scam and selling a dangerous item! Stay away!

The worst! Won’t ship my products I paid for, blocked me off Instagram and their chat feature too and won’t provide a refund. Getting ACCC and my bank into this as it is not acceptable to take peoples money and not provide the service they pay for

AVOID AT ALL COSTS. DO NOT PURCHASE ANYTHING FROM https://au.luxskin.co/ I have placed an order and cancelled it pretty much on the spot, and emailed them and they kept on saying they have a fast turnaround time. There is no way on earth that anyone will post your item 5 minutes from when it is placed online. And then they post your items from a… Read more

NSW address and expect you to return to China. It is obvious they have very bad customer service and do not care about their customers. SAVE YOUR TIME, HEADACHE AND MONEY AND DO NOT BUY FROM THIS COMPANY. I was sent to their terms and conditions and noticed also that their terms and conditions say I can terminate my order: It says I can terminate by notifying them which I did instantly, but they still ignored my request.

This company is a complete SCAM! They sent me an already used dirty laser. 5 minutes after I received the delivery, I messaged Lux stating they had sent me a used item, and that I wanted to return it. 3 weeks later I receive a returns address, only to be told at the post office the tracked delivery would be £27. I paid £6 delivery, so in total I… Read more

would have been £33 out of pocket for a £59 purchase. After reading everyone's else's reviews I'm glad I didn't send it back, as no one has received their money back. I would have been £92 out of pocket! SHOCKING!!! Even the credits don't work. Absolutely disgusting company. Their products are super cheap, and definitely not worth what Lux are charging. So SAVE your money and shop elsewhere.

Rubbish. Does not work. States 90 day money back guarantee.its china you need to post it back to that will cost £19, also its got to be in the condition I got it ‍♀️ Don’t waste your money!

I have tried Glov and the application was excellent. I will never buy lux again because the serum doesn’t come out. I turned it upside down for 20 minutes and still nothing

I’ve had my Lux led mask for a few years now. It seems to work well. I can see a freshness to my skin after a couple of uses, and then I forget to use it! But I think it works. I paid about $60. I’m in my 60’s

SCAM SCAM SCAM. Stay way from.this rubbish company. They products do not work a crap and the return address is so confusing. Please I beg stay away and don't never buy anything from them even they give it to you for free. Keep your peace of mind.

Very unhappy with the kit – I’m concerned that something went wrong when using the needles, as I’ve noticed dark spots appearing on my face and neck. I’m very unhappy with the results and haven’t noticed any improvement. I’m worried that the new dark spots may appear if further using the needles with serum. Could you please advise on how I can return the product?

Won’t order again – Ordered 22/11 thinking it would be a good Christmas present, paid and got confirmation it had been sent, last update was 3/12 and nothing since! Got an email back once saying she was going to follow up with courier, never heard back after chasing up with two other emails . Doubt I will ever get my order, $78 I wasted that I could have used for something else.

It's a scam. Waste of money – This is a scam. I never received my order. They'll tell you that you refused the shipment upon delivery thats why your order was returned back to them. I don't know why they're claiming LUX AU where as the products are coming from Hongkong. I tried to refund my money but no reply yet.

Worst customer service – Had the worst experience with this company! Emailed them as the tracking page was stating my product as delivered but I had not received any packages. Was told that they do not take any responsibility for deliveries and I need to contact the courier services myself or "look in the bushes" or "ask my staff" which was plainly very unprofessional… Read more

and unhelpful. I have never heard of an online business not taking any responsibility for the package they ship. After chasing after the courier services MYSELF, the package was finally found from the consigment number as the label was wrong and had a different person' s name and phone number on it. Emailed them to inform them someone else is now missing an order too. Never received an apology or any attempts to resolve the issue or return the person on the label's package or give me what I actually ordered. Some training on politeness would also benefit the staff.

Awful! Scam. Do NOT buy from here – Scam company based in China. I think it sums it up pretty well on the page in big red highlighted text from product review; "We have detected a number of positive reviews for this listing which we suspect have been falsely generated and have the potential to mislead consumers" They had to do their own positive reviews otherwise they would be… Read more

inundated with negative ones.

Products are cheap, nasty and dangerous. One kept zapping me and I kept cutting my finger on another. They never acknowledged be injuries and for a refund they wanted me to skip back to them in China.

Avoid.

Terrible. Dangerous. Chinese cheap products – Absolute scam! Micro infusion kit. DANGEROUS. Cut myself twice trying to open. Doesn't work Wanted to return for refund per risk free trial. Have to ship back to China. They not once acknowledged my injury and shows they don't care. Report them! DO NOT BUY

Very disappointed !! – Ordered a product over 2 weeks ago with no tracking number provided only an order number. Can’t track the order as it keeps saying that it’s not updated. Have tried reaching out to support who advised it’s been shipped but the item is nowhere to be seen! Not getting any responses back from support and now just want a refund for the item not being… Read more

received. Never been so disappointed with a company not responding about an item that hasn’t been received that has been paid for!

Scam and misleading false advertising company, AVOID!! – Absolute scam website. They advertise the package as $89 but don’t tell you that’s $89 for each item! Same for the serum “offer”, $29 for an 18 month supply, no $87. No total price on checkout and they’ve just charged me $480 when they advertised it as $120! False advertising and incredibly misleading. Now I have to chase them for a refund because… Read more

it’s come out of my account. Absolutely horrible business practice and so misleading. Save yourself the stress and don’t fall for their scam practices! If it seems to good to be true it is.