Lux Solar
20 reviews
AVOID THIS COMPANY AT ALL COSTS!!! One star because I can't give ZERO. The appraisal for battery installation went well, a good deal and a promise of installation within 4 weeks. That was September 2025. Paid my $1110 deposit. Then the excuses came, out of stock, waiting for more parts etc etc. Six months later, NOTHING!! I missed the whole summer… Read more
of energy savings. Lux dont answer the phone or return calls. Once they have you deposit they shut you out. I have requested my deposit be returned, I was contacted and asked for bank details and given 15 working days time frame. That date has now passed. I contacted them again and got the sincere apology waffle, we will escalate this with accounts blah blah blah! ...... STILL NOTHING! Today I start my claims and complaints with Consumer Protection and also reporting LUX to the Economic Regulation Authority. WHY DOES IT NEED TO COME TO THIS? So very disappointed with them. Do not use LUX SOLAR !!!
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Hi, I’m Qaisar Bashir from Brisbane, and I strongly advise people to stay away from Go Solar Power and Lux Solar. I paid a $1,000 deposit to Steve Wottman from Go Solar Power, and after that, he completely disappeared. Their website went down, emails started bouncing back, and phone calls were not answered. It was extremely frustrating and… Read more
concerning. Only after I raised a complaint with my bank did I finally receive a call from Dritz at Lux Solar, who assured me that my refund would be processed within 15 working days. Honestly, I don’t understand why it should take that long to begin with. Now it’s been over three weeks, and I am still waiting for my refund. This has been a very disappointing experience, and I would urge others to be cautious before dealing with these companies. If you want, I can make it: more aggressive (warning others strongly) or more formal for ACCC / legal complaint style
Firstly, take that 1 star away as it wouldn't let me submit without one. Signed up for a Battery in December and to this date they have been uncontactable. They won't return phone calls when you leave a request for them to call you back. Their trading practices are unethical and appear to be a scam. I have handed the matter over to Fair Trading Qld and I urge all others who feel they have been scammed by this mob to do the same.
Lux solar are scammers, the deposit of $1000 was taken on the 5th of october 2025 and we are still waiting on futher action. This company is full of empty promises and lies, once the deposit was taken we were unable to contact the company via phone. Do not give these people your money.
We signed up in September 2025 to have our solar panels and batteries fitted We have had excuse after excuse Suppose to be installed on the 12/12/2025 then the 3/1/2026 then the 9/1/2026 Today's the 19/2/2026 still no solar panels They don't… Read more
reply as promised, there phone number is temporarily out of order DO NOT SIGN UP WITH THIS COMPANY EXTREMELY BAD CUSTOMER SUPPORT AND SERVICE I HAVE KNOW REFERRED MY CONTRACT TO THE BUILDING COMMISSION
Follow-up · The contract date expired 1 month after signing up It went from can't get an electrician for 2 months then it went to haven't been able to get installers for 2 months all in a matter of 2 months ? Check there reviews they took alot of deposits but nothing getting installed
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Have purchased batterys but no response to install very disappointing and it seems like l have lost my deposit ,have not got any date just get the runaround. I hope they will honor their contract, keep you all informed in the future .
We unfortunately dealt with Lux Solar in Brisbane regarding the installation of our battery. Customer service is non existent as they never answer calls. Contracted the installation out to two guys who turned up in a beaten up, unroadworthy truck. they spent 9 hours installing the battery and inverter (every time I checked he was reading the… Read more
manual). Nothing works, batteries in Red mode which according to the manufacturer is catastrophic failure protection mode. Inverter says there is no battery. Got the message and invoice from Lux asking for feedback on the installation. I gave it and now they don't return emails, phone calls etc. Have not paid them and will not be paying them. BEWARE, LUX SOLAR is a scam. Do not part with any money under any circumstances.
[Name Removed] does not return calls and they do not respond to emails
Same complaint as everyone else, paid $1000 deposit back in October, still waiting for installation which has be put off 3 times. Put a complaint into NETCC, the more the better Show details
Follow-up · Lux refuses to reply, NETCC are chasing up the matter. This is a total scam.
Ordered and paid for a 48 kW batteries in which they said would be installed within 6 to 8 weeks, I am still waiting after almost 13 weeks. I am not… Read more
happy as I have just received another electricity bill in. My next step is to contact consumer affairs and the department of fair trade. Hopefully they may be able to get things happening???
Follow-up · It's now been 14 weeks that i have been waiting, and now I am starting to get somewhere. I have an installation date at least so until it is actually in I will update on here when it happens. I have also asked for compensation due to now having another huge electricity bill come in, they have agreed to pay some compensation so we will see how that… Read more
Follow-up · Average, at least they are starting to communicate now
The sales rep was very 'keen' to make a sale and seemed quite knowledgeable assuring that the install was able to be done prior to Christmas 2025. I paid my deposit and waited to be contacted for an installation date and despite numerous phone… Read more
calls both to the Brisbane and Perth offices, I was unable to speak to anyone.
I left multiple messages asking for callbacks with an installation date etc. No response.
I contacted the sales rep ( [Name Removed]) and explained my situation. He said it is busy and to call the office.
Ultimately, I started leaving messages stating I wanted to cancel and wanted my ($1000) deposit back.
Still no response.
Poor and shonky nonsense is all I can say!
Follow-up · I continued to leave messages stating I would continue and escalate my complaint to the relevant authority. Still nothing until I was contacted this week (after another email) to be advised they were ready to schedule the install. I was gobsmacked and advised of the above further reiterating I wanted a refund. The person said she was new and… Read more
Extremely disappointed with Lux Solar due to their complete lack of communication and professionalism. After paying a deposit and agreeing on an installation date of before Christmas, they failed to turn up and have not installed the system as… Read more
promised. They have taken my money and have been completely unresponsive to calls, emails, and messages.
There has been no explanation, no update, and no effort to resolve the situation or even acknowledge my attempts to contact them. At this point, the lack of communication is unacceptable and very frustrating.
I would strongly caution others to think carefully before proceeding unless you are comfortable paying upfront and then struggling to get any response or follow-through.
Follow-up · So still no $1000 back from Lux. They are clearly still teading and scamming people. They even sent me a happy new year email and a receipt for my deposit after I wrote this. I have requested over and over for a refund. They do not reply to that request. Such a disgusting company. My complaints will now go further
They don’t respond to any form of communication. The solar system was installed in 2024, and the inverter circuit breaker burned out. The inverter manufacturer inspected the issue and confirmed it was caused by the installer, meaning the installer was responsible for the repair. I eventually reached John in National Sales, who assured me they… Read more
would take care of it. A week later, I’m still getting no answers and no responses. Long story short: don’t fall for the promises they make. They do not stand behind their warranty, and their word means nothing. Avoid them completely.
Below is what was my initial review, prior to finance being organised and before installation. There will likely be a very big change to the overall viewpoint, mainly with head office and the selected installer. Four months on, significant install issues, and a monstrous double charging of thousands of dollars, with no refund in sight. The issues… Read more
need to be remedied soon, or four stars are coming off Lux Solar, actually, a couple just did...
Ellen is 5 star in Sales Mode, no change to that.. She's absolutely lovely when she's in "Sales mode", amazing in fact. Read on... a glowing review is below:
The Lux Solar Queensland Sales and Support Manager, Ellen is fantastic. She is very hard working, committed, thorough, professional, informative and passionate about solar. She helped with finance and pushed them for a great finance repayment term. Ellen is a great advocate of solar. The Lux Solar system I purchased is of excellent quality: top tier panels, "the best batteries" (RUiXu 16kW x 3 units), a robust inverter and still, I got the best price out of 8 companies I interacted with. I'm off grid, so quality and long-term reliability are essential. If there were more representatives like Ellen (Ellen Paige Griffiths) at Lux Solar, the world would be a better place.
So, time updates our opinions. Ellen's Support Mode was excellent on the surface, but the reality with Head Office is SEVERLY LACKING! More info at end of February...
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System not working properly and still can't seem to get hold of anyone. Don't answer their phone or repond to messages. Very, very poor after product service. Show details
After a few delays, finally got installed and running. The guys installing were professional and they explained how it all works. I'm quite happy with the company, they responded to my calls in due time and were very helpful. They have a few bad reviews, but, in my case I am satisfied and would recommend. Show details
Installed in 08/2024, & still waiting to be connected properly, bloody useless, abusive liars. DO NOT TRUST THIS MOB WISH I HAD USED LOCAL CONTRACTOR update a year on & still not hooked up. Show details
I am now going to contact the Ombudsman & fair trading, these people need to be brought down a peg or two
Worst customer Service – I really understood why we should go with local service providers. LuxSolar installed my solar panel six months ago. Recently, I noticed a problem with the inverter. When I contacted their office, no one picked up the phone.Finally, I managed to contact one of the guys who came to install the panels and Mr Romesh. I have sent an email to Mr Romesh… Read more
regarding the issue. For nearly a month(9-DEC-24), he didn't bother to get back to me and his team never contacted me regarding the issue. Very frustrating service from LUX Solar. I am never going to recommend them to anyone.
This is a follow-up Lux installed and have done a good job. We are very grateful – This is an update to my previous review. Well Lux Solar phoned me out of the Blue and gave me a date for installation and they arrived. They were professional. They put in an excellent system that is running very well and it can be monitored from the app on your phone so you know exactly what sort of power you are producing the technician was very… Read more · 1
happy to instruct us on how to operate the system as well as how to monitor it on the app thank you Lux for finally doing the install. I’m sure your hiccups are smoothing out now and I wish them all the best.
Flee as far as you can – Even 1 star is far too many star for their service. The worst experience ever. Lux solar blamed the suppliers. After paying $17500 cash in advance for 40 panels it took them 3 months to connect us to operate the system, meanwhile promised to compensate us for the $1200 instead of $2000. We have not received any compensation so far. Now they… Read more
don’t answer our calls or no one picks up the phone. Their representative Luke in Sydney tells us their is a lot of problem in the company and Lux Solar is holding back paying many other clients. My next step is to report them to fare trading and beyond. Do not use them ever.
Disappointment – After spending quite a bit of time on understanding solar I accepted a quote from Lux Solar to install solar panels on my double storey home. On the day of installation they came out but the installers said it couldn't be done as per the plan. They said they would go back to the office and someone would get back to me. I waited a few days but no… Read more
contact from them. Despite a couple more calls no one came back to me and no explanation. I wouldn't be confident of any post sales service. I proceeded with another company who were very professional and the system has been installed.
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Update. After a disastrous experience we were ready to take legal action when to Lux’s credit they… Read more