Mac Builders
9 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Awesome site manager!! – Andrew S is our site manager, he is so welcoming and experienced, during the inspection he satisfied all reasonable enquires. He is very easy to communicate throughout the whole process, and we are looking forward to meet him again on the final inspection day!! Show details
Perfect house handover – With Andrew S as the site manager for my new house, and I couldn't be happier with the experience. From the initial stages to the final touches, Andrew's professionalism and attention to detail were exceptional. He managed the site efficiently, addressed any concerns promptly, and ensured that every aspect of the construction met the highest… Read more
standards. His expertise and commitment to excellence resulted in a home that exceeded my expectations. The house handover was great and smooth! I am incredibly grateful for his hard work and dedication.
Scam, ripping people off – For a 312sqm land you charged me $387k to build a one story home. Dream home becomes nightmare. Think twice before you sign the contract! Otherwise you will lose your deposits for good. And it takes them 1 year to provide a deposit receipt! Terrible service! Show details
Some problems during preconstruction, hopefully it would be smooth afterwards – TLDR: Bad sales, good site manager. Unlike some other builders, they only tells you part of the upgrade items on their marketing materials and display homes, so that you think you understand what are upgrades and what are included - only to find it wrong later on. Only after the contract, they would tell you some items you were shown were in fact… Read more
also upgrades, and if you wanna keep them you pay extra.
They told you the plans in contract is merely a marketing plan to give a rough idea. To get the actual drawings works and making sense, they make alterations with extra costs. The additional ain't costing a lot - only less than 1% of contracted building price so far, but they keep making such hassle that created more discontent than the cash charged.
They will tell you some necessary alterations are unpredictable, but it is a matter of professionalism. For example they tell you the need to alter windows (and extra cost) for overlooking and natural lighting issues is unexpected, but the neighbors haved already moved in, and a more professional builder would know about the needs before, not after the build contract is signed. They also shouldn't tell you there is enough space across the neighbors that such issue won't happen when you're buying the land.
They make delays in building, such is common for the industry now. My house was said expected to be delivered this Christmas if contract signed on Jan. It was signed on mid Feb, and now they estimate delivery on Aug next year.
If they managed to make things clear upfront and without additional costs as they promised, or if my BDM can fix them, I would give it a higher rating. He does try to offer help, but it is unfortunate only part of these are mitigated.
Oct 2023 Update: They still have not commenced construction as they say they haven't got the required insurance yet. According to the contract and other builders, the contract terms are not enforceable without insurance. They also cannot provide an estimate for when could it be solved. (previous estimates are "Apr" -> "May" -> "Aug" -> Now no further estimates could be made)
I am considering if I should change to other builders or wait a little bit further. Wonder if anyone having construction contacts with them after Feb 2023 actually obtained the required insurance and has their house under construction now?
Update: Things go smooth afterwards and the house is built. There are some defects but the site manager is responsive and taking care of my house. I expect a pleasant final result.
Legendary builder – We spoke with many agents when looking for our new home build and finally choose the house land built by Mac. Their straightforward approach, honesty and transparency with the build process is what sold us and put faith back into building a new home. Their staffs are patient and ensure we understand each step of the building journey and I look forward to finishing the pre-construction stage and then building our home. Show details
Perfect experience with MAC Builder – MAC Builder designed my new home. They are very professional and understands my requirements perfectly. They were very patient and efficient while amend the design. You can absolutely trust them. Show details
Excellent Service – We just settled our first home in Tarniet and we have had a wonderful experience. It was incredibe easy process and our building supervisor, Frank, takes care of every process. During the construction, We have had three site inspections, including PCI so far and MAC Builders has been great in breaking down and explaining all the different stages… Read more
the build is at. Thank you Frank and MAC Builders for your fantastic job! I would recommend you to my friends, and would definitely build with you again!!!!
Fantastic Job for my home – Good customer service and detailed information was provided to us. The office staff suggested us more suitable options which was quite helpful. We had our color selection appointment with [Name Removed] and we would like to appreciate his assistance throughout the day. We are overall satisfied with all building experience from choosing right home… Read more
design, color selection and building process. Five stars are for our house which is delivered as the display house showed.
Satisfied Construction – The build was managed so professionally and efficiently by our building supervise, after a most enjoyable experience choosing a plan and colors. All staff had an excellent knowledge of products and were so easy to talk to. Final cost was spot on with original quote. Everything runs smoothly and perfectly as we expected. Show details
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