Reviewer Photos & Videos
- NSW, Nowra
Great company great service
Friendly and genuine staff throughout the whole construction process. The staff were very Knowledgeable from design to construction and were pro active in communication and education. Excellent post construction service with continual communication. Genuine local business that gives back to the community. Would recommend this company to everyone from first home buyers to experienced builders
- NSW, Leeton
Quality build, inside and out!
This was our second time building with Hotondo Leeton. We built our first house with them in 2015 and we were very happy with the results so we didn’t hesitate to sign up with them a second time and they did not let us down. Despite the challenges of building in the middle of a pandemic they still finished our build well within the contracted end date and to a very high standard. The time management of all the different trades couldn’t be faulted, we were kept up to date throughout the build and they were very accommodating with our left-of-cen...tre requests and changes along the way. Also, worth mentioning was how patient they were with the delays in progress payments from the bank who were moving at a snails pace (presumably also due to lockdowns, restrictions etc) and they didn’t let that interrupt the build at any stage, and for that we were very appreciative. The entire team is very welcoming, helpful and approachable. We can’t thank them enough for building our beautiful house just how we wanted, the Griffith/ LEETON team are a credit to the Hotondo name.
- NSW, Dubbo
Beautiful home! Amazing team!
From the minute we walked into the office Michael has made this whole process super easy. He has gone above and beyond with customer care from helping us find a block of land to helping us fine tune plans without going over budget and always checking in with us and keeping us up to date with every step throughout the process.
During the planning stage I changed my mind numerous times and added to my list of extras I wanted almost daily and nothing was ever an issue. Michael worked with us and was so passionate about building us a home that we ...
- NSW, Port Macquarie
No.1 Team Hotondo
From the moment I entered the display home in Sovereign Hills, I knew that I wanted to build a Hotondo home.
Dean helped me to select the design that was within my budget and was constantly in contact throughout the contract process.
Trish was incredible throughout the selection process. I was quite nervous choosing the colour scheme, but Trish patiently guided me through this, offering suggestions or convincing me that the colours I had chosen, did go together. May I say, now the house is complete, that the selections Trish and I made look ter...
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
- NSW, Leeton
Easy going and Flexible Builders
From the start we had a good experience, sales staff were very patient and happy to help with ideas and pricing right through to the builders, trades and admin staff. We were lucky and had a quick build completed well before time. Few changes on the fly were handled well and the overall build and quality was good. The only thing I would have like is to be better informed when trades were starting and the overall status of the build and timings, this may be just me as I come from the industry. We could have done with more site meetings to di...scuss status and possible changes, this may have made some things easier later on. I visited site most days to keep myself in the loop and discuss some issues or changes we could have as it wasn't a totally standard build. That said, any issues were quickly dealt with and the response was fantastic. Trades used were all good and helpful. There was no surprises with the overall cost, everything from the start was laid out clearly, and there was no additional cost come the end of the build apart from our variations we added along the way. Overall happy with the build and the overall experience with the company and the local builders. I would use them again.
- QLD, Rochedale
Beautiful New Home
Thanks to Adam and the team at Hotondo. My home is fabulous and the quality is A1. I have had a pleasant experience with this build, any issues and there were very few, were resolved quickly. I highly recommend Adam Toth and the Hotondo team for a great building experience.
- VIC, Ocean Grove
Dishonest and disrespectful
Hotondo are dishonest and disrespectful. They constantly lied to us to get money and lock in a contract over a 6 month period. Wasted our time and energy and won’t return money even though they lied time and time again. Do not trust them.
The provided false assurances time abs time again that they would correct their mistake. Making us believe that they were honest and would fix the issue. Only to tell us, so very rudely that they would not and it would be an extra abs significant cost for us. The hold time they were happy to take our money and not tell the truth.
Do not use them.
- NSW, Toukley
It's still early days, but so far, the service has been professional, prompt, detailed and thorough. Just what you need to instill that confidence in an industry that can sometimes be inconsistent. Looking forward to the rest of the process and experience being timely, efficient, responsive and full of craftmanship.
- NSW, Toukley
Above & Beyond service
Hotondo have been very patient with me after some delays with land settlements and have worked with me across a few years! Hotondo have always provide tailored service that is above and beyond.
Hotondo have worked with me to complete all planning via distance with ease and made the process very easy.
When I have been able to travel to the office for colours appointments and when visiting family the team have always adapted to help suit my schedule.
The team is always there to answer & resolve queries along with providing guidance and support.
I Would highly recommend this lovely family owned business, Lyndsey, Jon and the team have made building an enjoyable experience and I would happily come back to them in the future
- NSW, Port Macquarie
I was very satisfied with the Hotondo team building my new home. The team was very professional and kept me in the loop as to progress during the build and were quick to resolve any concerns that I had and incorporated any changes I wanted to make along the way if at all possible.
I would recommend Hotondo Mid North Coast to anyone considering building a new home.
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
- NSW, Bathurst & Orange
Beyond amazing!!! All our dreams come true
He whole team at Hotondo homes bathurst are remarkable.
I can't thankyou all enough for all you have done for myself,my family and our home.
Myslef and my husband had no idea what we were doing... its very daunting buying land and building your very first home.
Jane is so invested in her job, and you can also see she loves her job.
She jumps through hoops and goes out of her way to help wherever she can. She always guided me in the right direction and talked me through every step. Such a lovely lady.
Natalie you were so professional and pati...ent when we came to choosing our selections. I wanted light and whites and my husband wanted dark colours. And Natalie came up with an idea to have both, I am blown away with how everything turned out. I can thank Natalie enough.
- QLD, Jimboomba
Such a breeze
We reached out to Geoff Short back in late 2019 from the Jimboomba office just putting out feelers and getting some pricing together as this was our first home build. Geoff contacted us promptly and even set up a time to come to us and view the block. Geoff sat down with us and went over a range of plans and pricing options. Once we picked a build design the rest of the process basically handled itself. We had our colour selection meeting and they were super helpful and provided us with a range of options but offered alot of guidance and insigh...t to trends and product wear. The house has been constructed for about a year now and we have only one or two very minor things fixed i.e a wardrobe screw came out. These problems were sorted very quickly and promptly as our property has been tenanted since completion. Our slab has been constructed on blacksoil due to the area we live in (Kalbar) and we have received no cracking in any of the walls/foundations. We are aware other homes within the estate have started to crack already from poor quality builds. Our project manager was great, easy to communicate with, we had to re jig a bit of a wall and they made it happen without any fuss at all. The owner of the Jimboomba Hotondo also checked in with us to see how everything was going making it a very personal touch and showed they really cared about the quality of work they are completing. Overall the whole build process was very smooth considering some of the horror stories you hear. We can't fault Hotondos customer service at all. The build cost wasn't the cheapest but also wasn't the dearest however the major difference definitely lies within the customer service and how you are treated during the process. We are very happy with the finished product and love the home Hotondo has built for us. We would definitely build with Hotondo homes again.
- QLD, Caboolture
Quality & Customer Service = Second to None
If you are looking for a genuine, down to earth homebuilder - look no further than Cheney Constructions TA Hotondo Homes Caboolture.
We were referred to Adam and the team at Hotondo Homes Caboolture through our real estate agent when we purchased our acreage land in November 2020. From the moment we sat down with Aaron at their display home, we knew we were in capable hands. Aaron's knowledge of the local area and Hotondo Homes' designs is truly remarkable. He was able to answer all of our questions from pricing to timeframes and we were able ...to get a new home estimate quite quickly. Once we were happy with the pricing of the total build, we were passed onto Jess in the selections office. Jess is a complete superstar for what she does in the office! She was always efficient during the pre-contract stage in getting prices back to us or amending plans time and time again. Jess was always accessible and transparent in what would and wouldn't work in the build. She kept us up to date each week and we were able to start our build within three months of contract signing. When the build started, we worked more so with Adam, the builder and director of Cheney Constructions. Adam's workmanship is seriously legendary. If we ever had any problems, or weren't sure of things, he would always offer creative solutions and got issues rectified quickly. He kept us posted with photos during each stage of the build and always notified us of any delays. We were consistently impressed at each site visit with the quality of our new home build and the transparency that Adam adheres to for his clients. We knew we could phone Adam at anytime and he would always be listen and offer feedback. We had handover for our new home last week and could not be more happier with our build. Adam, Jess, Aaron and the team at Hotondo Homes Caboolture give so much of themselves to each client and build. Everything is treated with so much care, right down to the last skirting board. We are so impressed with the quality of everything in our home. The paintwork is impeccable, the tiling looks exceptional, the stone bench tops and vanities look freaking amazing!
- NSW, Port Macquarie
Happy Hotondo Customer
I was very happy with my building experience from Hotondo. The house was built and the occupation certificate were delivered quite promptly.
Whenever i had a question Fiona and her team were very prompt in responding and helping me. I found them very friendly and helpful regarding my colour selections. Hotondo got me into my home before christmas 2020 which i really appreciated. Thankyou guys for my new home.
- ACT, Canberra
What a team!
Bruce and Katina were a pleasure to deal with during our build, and it's clear that they are highly experienced in building quality homes.
This was our experience:
* They did what they say they'd do.
* They were open and communicative throughout the entire process.
* They've been quick to remedy the minor issues we've had post construction.
* We felt they showed time and time again that they both cared greatly about the outcome.
* They worked with quality professional tradespeople.
* We ended up with exactly the home we wanted (everything met or exceeded our expectations of quality), and there were no nasty surprises with the budget!
Questions & Answers
Hi HH Team
Just felt really bad speaking to one of your Sales staff today and I thought I should leave some feedback. So I am building the 2nd time and I thought of trying another builder for my second build. So I spoke to one of your sales staff (on phone) and after all basic questions I was asked about my budget and I clearly gave a range and then I was put off by the sales person that it is not possible, bla bla bla, etc. She even cut me a few times and wouldn't even let me put my point. Wow
Please remember business works both ways. I don't know which builder I end up with, but I know which ones to avoid for sure.
Anyways, you guys seem to be doing good with all the reviews and I am quite happy for your happy customers. Keep up the good work.
Horsham Hotondo staff exc in every way , very helpful to us
Thank you for contacting Hotondo Homes. We are sorry to hear you were not satisfied with your experience and we take this kind of feedback seriously. We are always looking for ways to improve the customer experience, so if you have any further information that you wish to share, please contact our Customer Care team at email@example.com.
We're looking for a fair bit of plastering (ceiling work, architraves, etc.) throughout our home plus a complete bathroom refurbishment. Can Hotondo Homes help us out with this? We're at Emu Plains.
Thank you for your question. As we are primarily a new home builder, refurbishments are not a part of our core services. However, if you are ever looking to build a new home, your local Hotondo Homes builder will be happy to assist. All the best with your refurbishments!
We’ve looked at a few designs with hotondo that we love, does anyone know if you’re aloud to bring your own trade along to your build instead of using their trades? (Plumbing and electrical) just a question before I drive 2.5 hours to look at their display homes
Yes. Ours was our own design.
Thanks for getting in touch with us. Unfortunately, this is not something we offer as our builders are responsible for the maintenance, compliance and quality of the build and introducing a third party may compromise this. In addition, the Housing Industry Association recommends our builders use their own reputable trades and contractors. Should you wish to reach out to your local builder, you can get in contact with them by calling 1800 677 156 or by visiting www.hotondo.com.au.
Get an answer from our members and Hotondo Homes representatives
Hotondo Homes prides itself on being a family-owned business established in 1979. It sources 70 independently owned and operated local home builders across Australia, including Victoria, Queensland, NSW, ACT, South Australia and Tasmania.
Hotondo Homes offers a variety of home building services. For example, you can design a new home after taking inspiration from one of Hotondo Homes’ display homes (or even buy a display home), invest in a house and land package, or hire Hotondo to help with a knockdown and rebuild.
Points of praise for Hotondo Homes:
- Exceptional customer support was a recurring point of praise from reviewers. Home builders greatly appreciated that they were kept in the loop during all stages of the home building process, thanks to clear and effective communication.
- The technical knowledge and extensive experience of home builders was top notch. The particulars of the building work – such as structural integrity and quality of materials used - was also commended by reviewers.
- The overall cost of a home building project was often cited as affordable by reviewers.
- First homeowners were particularly impressed and relieved at how smooth they found the overall home building process.
With its host of happy homeowners, it's no surprise that Hotondo Homes is the 2021 Award Winner for Best National Home Builder. Top scores were awarded for the company’s caring customer service, the structural integrity of houses, and timeliness when completing projects.
Top-performing offices with the highest overall ratings were Toowoomba and Mackay in Queensland, as well as the Bathurst and Orange offices in New South Wales.
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.