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Hotondo Homes

Reviews

4.8

559 reviews
5
(501)
4
(32)
3
(1)
2
(7)
1
(18)
  • Build Stage
  • Customer Service
    4.9 (326)
  • Site Admin
    4.8 (299)
  • Timeliness
    4.8 (299)
  • Structural Integrity
    4.9 (281)
  • Plumbing & Waterproofing
    4.9 (277)
  • Electrical & Lighting
    4.9 (276)
  • Flooring
    4.9 (263)
  • Transparency
    4.9 (298)
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Superior customer service

published

We were incredibly impressed with the management of our build. We were always kept very well informed of the status and were always notified immediately if there were any issues. We were also very impressed with how well the trades were organised. There were no significant delays and each trade was ready to start once one had finished. Our questions were always answered promptly and the team was always very approachable and friendly, each step of the way. The entire process from beginning to end was seamless and hassle free and the build was completed quickly and to a very high standard. We couldn't be happier with our new home and would not hesitate recommending the team to others.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateApril 2019
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes

Couldn't be happier!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes

Calmed my nerves and gave me my dream home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
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Monique B.

Monique B.Illawarra, NSW

Locals supporting locals who wouldn’t want to be a party of that, especially when it’s done right .

published

So impressed with the staff and outcomes of each stage so far . No hidden surprises , up front , honest and always feel valued and heard . What I don’t understand is explained and whenever I have needed input it was there with options within budget . Thankyou so much Alex , Adam , Rachael & Grace .

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
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Hugo B.Hotondo Homes

Perfect builder for our dream home !

published
Build StagePost-Construction
1 comment
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Hugo B.Hotondo Homes
Stephen

StephenSydney, NSW

Over the Moon and professional with a great team

published

So easy and relaxed, Alex took her time with no pressure going back and forwards, constant updates from Grace and Kayla with pricing and council information. briefly meet the owner Adam and it is clear he has a great team with him,
We shopped are around and we felt Hotondo Sth Coast were best quality value for money. I look forward to the building commencing with current service levels from these guy will be a breeze.
Keep Up The Great Work.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hotondo Homes
Hugo B.Hotondo Homes
Michael P.

Michael P.South East Queensland, QLD

Building our dream home has been a breeze with Hotondo Jimboomba.

published

The team at Hotondo Homes Jimboomba have made the entire process of building our dream home smooth and easy. Geoff has always answered any questions we’ve had in a prompt manor and put our minds at ease. During the colour selections Donna was fantastic and offered a wealth of knowledge when it came to design elements of our home. We’re very happy with the service we’ve received thus far as can’t wait to see our home once it’s completed.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
robert findlay

robert findlaySouthwest, VIC

Excellent

published

Management - excellent
Build quality - excellent
Issues - nil
Costs - similar

Hotondo Homes Ocean Grove provided a excellent service, workmanship, staff are extremely friendly, professional & courteous. All promises given were met to my expectations.
Only negative was the project went well over the contracted time frame.
I definitely would recommend Hotondo Homes Ocean Grove, especially Colby Newbegin & Nick Ford.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
Cathy

CathyMid North Coast, NSW

TOP MARKS ALL THE WAY...!!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Hugo B.Hotondo Homes
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Johnston

JohnstonSouth East Queensland, QLD

We now have our dream home. It’s perfect!

published

The management and delivery of our project was second to none. Any problems We’re dealt with quickly and the team went above and beyond to ensure we got what we wanted. The cost remained firm throughout the build and the team were happy to accommodate any reasonable changes we asked for.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
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Hugo B.Hotondo Homes
Rosie

RosieHunter Region, NSW

  • 4 reviews
  • 4 likes

Highly recommended

published
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
Mel H.

Mel H.Illawarra, NSW

Our Sanctuary

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
Donna

Donna

  • 2 reviews
  • 1 like

Love Hotondo - Fantastic build

published

Hotondo did and excellent job of building our beautiful home. The site manager Danijel was fantastic. The workmanship of the build exceeded our expectations and also that of our friends and family. The finish that Hotondo demanded from its trades was second to none. Adam the owner and Nathan the sales man did a wonderful job with our house plan and getting us best value for money. We have previously built with other companies and had nothing but headaches. We couldn't believe how easy it was with Danijel managing our build. We will use Hotondo again and can thoroughly recommend Adam and the team to our friends and family. We feel we had value for money and a 5 star finish.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes

Great process, Great experience!

published

Adam and the team were fantastic to deal with. His personalised service was well above our expectations. We had a really tough block that a lot of builder's wouldn't touch, so Adam's enthusiasm around our build was really refreshing! We had a great time through the design and colour selection process and best of all we had the freedom to choose all the finishes we wanted. We know that we will be approaching Adam for our next build. Customers for life!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
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Hugo B.Hotondo Homes
moh8ammad

moh8ammadCentral Queensland, QLD

If we have to do it all over again, will pick no other than Hotondo with Lynelle and Anthony

published

The build went so smoothly and was well organised. We were sent regular updates in the form of a progress reports and photos which was very appreciated. Anthony kept in touch with us himself and he was very approachable from the beginning to the end.
The build was of a high quality, Scott supervised the build and made sure jobs are completed to a high standard.

I am extremely satisfied with by how the communication with Anthony went during all the stages. Any queries I had were answered and attended to promptly.

I was given a pre- construction quote and it was so accurate to the final cost of the project. We were given all the costs and there were no surprises.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
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Hugo B.Hotondo Homes
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Liam

LiamCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Incredible quality, professionalism and friendliness

published

We are so happy we chose Hotondo Homes Wallan. From the very beginning we were treated like family, starting from initial queries with Melissa all the way through to handover with Keegan and Kalen. Hotondo Wallan are friendly, professional and extremely helpful. Even with our fast change of location, council delays and variations, nothing was too difficult and any minor issues rectified immediately. Our dream house is exactly that and we couldn't be happier.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
rv

rvSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Brilliant Service

published

If you are looking for a building company that is professional, with exceptional service, Hotondo Jimboomba is the place. The people that we have been dealing with Donna, Erin and Geoff Arnell are extremely helpful and efficient in everything they do. We are retirees so this is hopefully our final build (this is our 8th) and Hotondo have made the task seamless and stress free. The most important thing is there is NO HIDDEN COST! This is something we have experienced with every other build. Can not recommend them enough and well done Donna, Erin & Geoff.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes
A&T

A&TAC

  • 2 reviews
  • 35 likes

Great home, nice staff

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
Hotondo Homes
Hugo B.Hotondo Homes

Great Quality Home

published
Build StagePost-Construction
1 comment
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Hugo B.Hotondo Homes
Jessica

JessicaSouth East Queensland, QLD

An absolute dream to work with

published

This is my first Build and I am completing it on my own, I cannot recommend Donna enough for the help, guidance, professional work and extremely timely response to my 10,000 emails and phone calls.
Best of all if she didn't know she would find out and give me all the information I needed to make a decision
My Build is starting way before I thought it would and the team has worked very hard to get everything sorted on time.

They are also great for making changes to the plains and listing out what has changed and how much it will cost.

Customer Service
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Timeliness
Build StagePre-Construction
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Hugo B.Hotondo Homes
Page 1 of 28

Questions & Answers

Jimmy T.

Jimmy T.asked

TAS, Sorell

Regard to the NB Contracting Pty Ltd, should Hotondo respond to the loss for clients, Hotondo has to do something, not only asking people to consult government departments.
I am one of the Hotondo customers and I lost 22k in this matter.

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Jimmy,
We're sorry to hear about your frustration and the matter. Can you please get in contact with our Customer Care team by emailing customercare@hotondo.com.au to discuss this further?
Kind regards,
Hotondo Homes

butterflykiss

butterflykissasked

Hotondo Homes

We are struggling to decide on a plan! Has anyone built the new Alden 292 they would be happy to share their opinion/photos?

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Butterflykiss,
The Alden 292 is a very new design so we don't have any that have gone to construction just yet. There are a number of Alden 312s that have been built that we can try to get some photos of for you if you like. Our home designs are also flexible which means if there's something you'd like to change in any of our floor plans we can do that. The builders can guide you through this to ensure the changes don't disrupt the structural integrity of the home. If that is something that interests you please send through an email address via private message or contact us through any of our social media platforms.
Thanks,
Rose

Bady

Badyasked

VIC

Hi
Want to contact melton south.victoria.no proper conversation.can u pls give darren pollock direct number not receptionist.One month has been passed.
Regards
Badar

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Badar,
Let me follow this up with the Melton team and I'll have Darren give you a call as soon as he can.
Kind regards,
Rose

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