Hotondo Homes

Going through three builds this year, and Hotondo Bendigo have been hands down the best on communication, schedule and quality. Hotondo were excellent in getting to contract with very clear inclusions, transparent pricing and no sneaky adjustments. They took a no fuss approach getting to site and absolutely breezed through the build in 4 months… Read more ·  1

with very little gaps in activity and some of the finest trades in town. We didn’t experience any variations and the final cost came in right at what they quoted and contracted at.

I’d strongly recommend Hotondo Bendigo for both investors and owner occupiers.

This is our second time building with Hotondo Homes Launceston - the entire process from start to finish was fantastic! We were able to be involved in every step and were kept up to date by the team regularly. The finished product exceeds our expectations and we cannot recommend the Hotondo Homes Launceston team highly enough! Show details ·  1

Who would have thought that you can build a house while working full time. The process was made so easy that I would definitely do it all over again, if we ever move and that’s a big if! This house suits us perfectly, and we didn’t just get a house. We needed a driveway, rain tank, septic and connection to off grid solar. Nothing was an issue. The… Read more ·  1

quality of finish and the time frame this was all completed in still blows my mind. I never imagined building a house would be so much fun!

Adam and the team have always been approachable, communicative, and diligent from the very beginning right through the entire build process. As a repeat investor–builder, I’ve consistently found them to be professional, detail-focused, and able to identify excellent cost-saving strategies without ever compromising on quality. It’s always a… Read more ·  1

pleasure working with the amazing team members, including Stefanie, Shreejan, Lauren, and Rach – and on this build, a special mention goes to the fantastic site supervisor, Luke!

“Best quality builder in the region” Hands down the best quality builder in the region!! Shay, Adam, and the entire team are honest, authentic people who actually care about their individual customer needs and wants. Shay took so much time to get to know us and our family dynamic to help design our home to suit us now and into the future. From… Read more ·  1

the very first meeting, through the build, to handover and even afterwards, nothing has been too much trouble.

We are so, so thankful to have had Hotondo Homes Toowoomba part of our first home building experience.

Tim & Kirsty

From start to finish, the team at Hotondo Homes Launceston were outstanding. We are first home buyers so the prospect of starting with a new home build was daunting. The team guided us through the process with total professionalism and transparency. We opted to customise our design and layout and the team assisted us along every step of the way.… Read more ·  1

They were very upfront about costs throughout the process which was much appreciated. The building team had incredible attention to detail which was reflected in the final result. Our home has surpassed our expectations and we have the team at Hotondo to thank for this.

If we are ever fortunate enough to build again, we would not hesitate to go with Hotondo Homes Launceston!

We engaged with Hotondo Homes approximately 2 years ago to build us our dream beach house. They were extremely helpful and professional throughout the process. They are exceptional at communicating with us and always responsive to all our queries and concerns. I am especially impressed with folks like Adam Sturt, Luke Smith and Mick Green who have… Read more ·  1

been extremely prompt to address post handover. They never find excuses and are extremely organised in ensuring the appropriate expert is at the property for prompt action. Their focus and responsiveness during the post handover (maintenance) experience is a true testament to their customer obsession. Thank You to the whole team

“Shay and her team are amazing” Our names are Richard and Jennifer, We saw Shay and her team 10 years ago when we wanted to build our home. Due to things happening, it took us 10 years to actually build. Shay kept the promise she made to us 10 years ago to build us the home we wanted. Shay and her team are amazing and will do everything they can to get you into your dream home. Thank you Shay Richard & Jennifer Show details ·  1

We looked at building our dream home through a couple of different building company's and I'm so happy we decided to build with Hotondo Homes Wallan. Customising our plans, choosing our colours, getting progress updates and doing build walk throughs with the team was all really easy, professional and stress free. Everyone that we dealt was… Read more ·  1

approachable, happy to help and answered any questions we had along the way. We were involved in every step which helped us achieve the results of our dream home that we wanted. The quality and finishes of our home are perfect and just how we envisioned it. We were amazed with the finishes of paint and plaster, the measurements are spot on with the plans. We had the flexibility to lay our own floors which was a bonus (husband is a floor layer) We didn't have any issues or problems with our build at all and even better there was no surprise costs along the way. We are happy to say that we built with Hotondo Homes Wallan and if we were ever to build again we wouldn't hesitate building with Hotondo Homes Wallan again.

“excellent, considerate and efficient” From our very first conversation with Shay, we knew that our project and vision could become a reality. The entire process, from initial discussions about what we were looking for, to the handover of our home was excellent, considerate and efficient. Hotondo Homes took on the knock-down rebuild project and… Read more ·  1

informed us on everything we would need to know along the way. The final plans and specifications had everything we were wanting, and we are so happy with the final result!

“high standards with quality workmanship” We decided to build our house with Hotondo Homes Toowoomba in late 2023. After meeting the team we immediately took to their warm welcome but most importantly to the pride they have of being a local builder with an excellent reputation. It was especially pleasing for us that we were living in NSW at the… Read more ·  1

time and in the first six months or so we challenged the team to find us a plot of land appropriate for our wishes within a tight and competitive local market.

We moved to QLD and the Hotondo team immediately took us out to three plots they had identified, highly recommending one of them to us. Once the vision for the build was explained to us we committed to the purchase of the land and then got cracking on the design of the property. Throughout this phase, the team were extremely professional, but most important to us, never lost sight of what we wanted to finish with. Their New Homes Specialist was particularly flexible and understanding and gave us every opportunity to change and alter designs until we settled upon the final version - this was potentially a stressful experience, but turned out to be quite exciting and enjoyable.

Once in contract we enjoyed the security of fixed price and fixed schedule. This allowed us to time the sale of our previous property almost to the minute and once we got that moving it was incredibly beneficial for us that the Hotondo team actually completed the build a week early so we could move in and then clear out the sold property that weekend. Throughout the build we were kept fully involved and through several sight visits we were able to envisage the development of the house and allowed the convenience of making alterations as we progressed.

We have ended up with a truly wonderful house, finished to amazing high standards with quality workmanship and fittings as we requested throughout. We have no hesitation recommending this wonderful local builder to anyone and it is a true statement for us to say it was our absolute pleasure to be considered a part of this family and the family business.

Thank you so much Hotondo Homes Toowoomba!

“league of their own” A flawless building experience from start to finish!! An almost impossible task to quantify the gratitude we have for Adam, Shay and the team at Hotondo Homes, for providing an absolute 5-star professional, stress free and faultless service with no hidden costs or dodgy shortcuts. Shay and Adam are without doubt in a… Read more ·  1

league of their own when it comes to transforming a vision into a reality, with a focus on transparency, quality, attention to detail and unquestionable integrity.

Shay could not have made the design and execution process any smoother or more enjoyable with her bubbly can-do attitude, which was then perfectly interpreted by Adam and transformed into the family home of our dreams. We are forever grateful for how they both went above and beyond to not only understand what we were hoping to achieve within our budget, but also on how they found a way to make it happen without compromising on quality or workmanship.

Shay, thank you once again for your patience and expertise in guiding us not just to pick the best plot on the block but also for all your hard work in helping us to make all the many choices and decisions along the way, that reflected our wants, needs, and expectations. And thank you Adam, for delivering on a top-quality home that exceeded our expectations and ticked every box we asked and hoped for. You are a dream team for anyone anxious about building, as from the first moment we met with you both, we knew we would be in safe hands. Given another opportunity to build, we will definitely be back !!

Until we meet again, from 'The Puzey's'

A Perfect home in Sussex Inlet From the moment we began our journey, Hotondo Homes made everything seamless. We wouldn’t have found such an ideal block of land without their assistance, and from there, the process—from design to construction—was smooth, professional, and filled with genuine care. As a first family home for Mum, Dad, Ella, and… Read more ·  1

our dog Pepper, it couldn’t be more perfect. A standout in our experience was our supervisor, James. His dedication, attention to detail, and pride in his work were evident at every stage. He was always approachable, proactive in resolving issues before they became problems, and genuinely cared about the quality of the build. What really stood out was how often local tradespeople and other Hotondo customers would ask, “Who’s your supervisor?” and when we said James, the response was always, “You’ve got a winner.” They were absolutely right.

We’re also incredibly grateful to the rest of the team: Alex in sales, Rachel in colours, and Lauren in the office. Each of them played a vital role in making our dream home a reality, and their support and professionalism made the experience truly memorable.

We’re proud to call this place home, and we’ll always be thankful to Hotondo Homes for helping us build it.

Patrick and Cassie

We built a duplex with Hotondo homes, Maitland. Going in with a bit of anxiousness gathered from a previous builder whom we were replacing. Initial discussions with Hotondo helped us a lot to regain our confidence on the process of building. The whole experience with Hotondo Maitland team of mostly family members has been excellent. Even though we… Read more ·  1

were located remotely, entire process was very smooth and transparent. With some good advise and insights from the team we were able to get great quality build. It felt like the team was building the duplex just like their own home. I would highly recommend to build with Hotondo Maitland.

Just took possession of my house after a 6 month build with Hotondo Homes. Admittedly the weather went according to plan. Fine for slab and externals and everything else could be done inside whatever the weather. Job started when promised and finished within set time frame. Communication with site manager was continuous, informative and easy… Read more ·  1

going. All tradies were prompt, efficient and professional. Neighbours and friends were impressed with the work and the safety and clean-ness of the work site. Job came in on budget as per contract. All in all a mighty fine job, contract fulfilled smoothly with no dramas and I have a magnificent forever home ready for my old age requirements. My dog loves it. CAN'T GO WRONG WITH HOTONDO.

We built with Hotondo South Coast . Our building journey was smooth and the build took only 6 months which I thought was good . Lauren in the office was very helpful with any questions I had when I phoned the office. Our colour consultant meeting with Rachel went quite smoothly and that was something I was worried about. If we had any concerns… Read more ·  1

through the build Adam and our Supervisor James would address them promptly which we appreciated. We are very happy with our new home to retire in .

We built our home with Hotondo, a local family-owned building company, and a year on, we couldn’t be happier with our decision. From our very first meeting, we knew we were in good hands. The team genuinely cared about our vision and worked closely with us to bring it to life, guiding us through every step with patience, professionalism, and… Read more ·  1

transparency.

What stood out most was the personalised service. Unlike dealing with a volume builder, we felt like more than just a number — they knew us by name, were always available to answer questions, and made the entire experience feel collaborative and enjoyable. Their attention to detail, quality workmanship, and pride in what they do were clear from day one and are even more evident now, a year after moving in.

The quality of the home has exceeded our expectations. Everything has stood the test of time so far — no shortcuts, no issues swept under the rug, and nothing that feels “just okay.” We continue to get compliments from friends and family, and we still walk through the front door with that same feeling of excitement and pride we had on handover day.

What’s even more impressive is that their support didn’t stop once the keys were handed over. They’ve remained approachable and responsive, always happy to help with any questions or minor fixes — a rare quality in today’s building industry.

If you're looking for a builder who is honest, hardworking, and truly values your trust, I can’t recommend this team highly enough. Choosing them was the best decision we made, and we’re beyond grateful for the beautiful, high-quality home they created for us.

Such a relaxed and enjoyable experience from the get-go building with Frank and Sandra! We felt a lot of confidence in the whole process from start to finish and every interaction in between. Frank or his team were always there to answer questions and we're always transparent as well as having great industry knowledge and advice throughout the… Read more ·  1

build and the result has been a beautiful quality family home that we've always dreamed of! Thanks Guys. Rob & Jess

THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. Having a mental breakdown at age 32 was not on my to do list. What should have been one of the most exciting times of our lives — building our dream home — quickly turned into an exhausting, stressful, and deeply frustrating experience, all because of this builder’s complete lack of professionalism,… Read more

communication, and respect for their clients.

We were promised a 48-week build. It took 64 weeks — with no proper explanation, no ownership, and absolutely no urgency. A significant delay was caused by the builder due to a ‘clerical error’ made on our HCBF insurance – this took over 11 weeks to rectify causing an 11 week delay before our build even started but yet all Michael could do is try to return blame to us for not providing adequate access to the site.

Throughout the entire process, communication was beyond poor. We were left in the dark for weeks at a time, constantly chasing for updates and getting nothing but vague, dismissive responses — if any at all. It genuinely felt like once the contract was signed, we were no longer a priority.

Our bathroom tiles were laid in the wrong orientation despite the plans clearly showed the tile orientation. Again, a problem we were told was our fault for not telling the tilers to stop when we noticed the error.

We thought that we were getting to the end of this nightmare, then came the OC dramas. Yet again it was councils fault, then it was our fault. I have an email chain sent from council to Michael clearly stating that we needed to have a steel water tank installed in order to have the OC issued however he neglected to pass the information on. So there we were, on the day the OC was due to be issued having to call around to hope that someone could make and deliver a tank to us yesterday – of course another added expense we hadn’t accounted for, not that Michael cared.

The delays didn’t just push back a move-in date — they caused significant disruption to our lives. We were forced to extend our rental, re-coordinate multiple furniture deliveries, and carry the weight of added financial pressure. But worse than the money was the emotional toll. We spent months feeling stressed, powerless, and ignored, watching our timeline slip away without any sense of responsibility or care from their side. There was no transparency, no consistency, and no genuine effort to make things right. The build felt mismanaged from start to finish, and we were left to pick up the pieces. What should have been a milestone full of excitement ended up feeling like a drawn-out battle we had to fight alone.

If you value your time, money, and sanity — stay far away from this builder. They are disorganized, unresponsive, and showed a complete disregard for the trust we placed in them. We regret ever choosing them.

I honestly do not understand how this company receives 5 star reviews, even their head office confirmed that I was not the only person to make a complaint about Michael.

We were offered 10 weeks compensation - not sure how that figure was calculated however we wanted nothing more than this nightmare to be over and to never have to speak Michael again. Turns out our wish was granted, not only did Michael not attempt to make our handover, we have not heard a word from him since.

Before you do anything with this builder, I urge you to contact me so I can give you a clear and concise recount of our experience.

If I ever recover from the emotional distress this process has caused and decide to build another house, I will be going straight to Brad and the team at Stroud Homes Dubbo!

PS - If you're reading this and have any sort of business or operational management experience - reach out to Michael, he needs it. This business would operate a lot more effectively with the correct systems in place.