Macoda
Verified1 review
Another scam company !!!! – Bought this pillow, but it was too firm and high for me, didn't find it cooling at all either quite the opposite actually. Contacted them for a return after 28 days and i am now getting the run around. ( sorry our pickup partner does not cover that area "blah blah blah".... we are waiting to hear from our supervisor ... "blah blah blah") the usual crap. I am never dealing with online mattress shops ever again !!!! This is from their website :
In the event of a return, simply contact us. We'll send you a pre-paid return label, and all you need to do is attach it to the box and send it back to us. For non-metro areas, you may be required to cover the cost of postage. If the pillow is damaged, infested or stained it will not be eligible for a return or refund.
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Hi DAC! Thanks for your feedback, this is very disappointing to hear and I'm sorry we've let you down. I've had a look at your order number, but it doesn't contain a pillow in the order. If you are able to provide your order number we'll happily look into this for you and do our best to make things right for you :)
Happy sleeping,
James.