509 reviews
AI reviews summary
Pros
Verdict
Overall customer sentiment for Best in Beds is overwhelmingly positive, driven by attentive in-store service, competitive pricing, and a smooth delivery experience. Shoppers consistently highlight the expertise and low-pressure approach of the sales teams across various branches. While isolated post-delivery issues are noted in a small subset of feedback, the strong consensus points to a reliable and satisfying retail experience.
Reviews with attachments
We are very happy still putting together and it looks great Show reply
We purchased a mattress and bedframe from Best in Beds from the Campbelltown Store. We had a very good experience with the consultation process with James, and he organized everything for us. You know when you found an excellent store when things go wrong and they fix it right away. We discovered a manufacturing defect on one of the furniture… Read more · 1
pieces which was not caused by the transport team. The delivery guys were next level and were back within 30 minutes after I discovered the problem and replaced it on the spot! That is customer service at its very best. Oh, and had an awesome night's rest on my new Bed :)
The staff were incredibly knowledgeable and extremely friendly. Jess and Tim in particular were exceptionally wonderful in trying to work out the exact product that we needed. Jess was kind and got to know us on a level that was beyond just customer and product. It showed that she truly cared about our purchase and what we needed. Show reply
Very Happy. Good price. Sales person Shane very helpful. Delivery and assembly very well worth it - they made a hard job look very easy- professional team - thanks. The bed is as solid and well made as it looks. Victoria Gas Lift Double Bed in washed Oak. Has inbuilt light - USB + C ports. Show details · 1
I chose to buy a bed from Best in Beds today. Their website was easier to navigate and understand than others and had a trusted Sealy brand on sale. Sandra was very helpful and sourced the bed for me in stock and it was luckily delivered free of charge within an hour of purchase! It's not just a name. I doubt any other seller could beat that service. Good range of beds with trusted brands. Will definately be back. Show details · 1
Latest follow-ups
Welcoming staff and a lovely surrounding atmosphere. Choosing a mattress can be quite difficult, but Franca was incredibly helpful and made the whole process much easier. She was patient, knowledgeable and gave us the time we needed to make our decision without feeling rushed. Show details · 1
Follow-up · Franca was our salesperson; she showed us which ones would suit us best for our age and onwards. And for aches and pains. We chose a few to decide from and not try every mattress in the store as it will only become more confusing. Delivery was delayed due to materials being unavailable to make the mattress, but otherwise no issue at all.
It was an excellent experience from visiting the Prospect showroom to the delivery. Service was first class and the staff very pleasant. Highly recommended.
Follow-up · The store and service was good but the product experience was very poor and satisfaction was not obtained. We would therefore never return to the store. Tony and Tina Campagna
I am extremely satisfied with the service I received from Maya at your Prospect shop. There's an extensive range of mattresses and bases. The discounted prices are excellent - better than many other competitors. When I first met Maya I found her… Read more
to be well spoken and with a good knowledge of the products in this shop. She was able to recommend the appropriate mattresses for my requirements (that is a Queen for myself and a king single for a guest). She is very efficient in her dealings and very quick with the necessary paperwork. She has a lovely personality. I have already recommended this shop to a relative of mine who is looking for a bed.
Follow-up · Delivery and installation well organised by Maya. Mattresses were delivered together on time in a quick and efficient manner. They would have taken the old mattresses away but we decided to donate them to a charitable organisation. After-sales support very good. The queen size bed mattress that I am currently sleeping on was extremely… Read more
Positive reviews
Friendly, informative service from salesman, comfortable, easily accessible showroom, good range to look at. Quality products, wife and I bought a single bed and mattress, delivered on time. Excellent service, great quality products which we are very happy with. Highly recommend this business Show details · 1
The staff were very welcoming and friendly especially Franca. She looked after us and went above and beyond to make sure we were very satisfied. Going off a few ideas we had in mind she found us a mattress that suited both myself and my partner and the perfect bed head for our bedroom. She worked out a price that suited us and we were very happy with our overall experience at Best in Beds thanks to Franca and the other lovely staff there. Show details · 1
The knowledge james shared with us was amazing and price was by far at least 15% cheaper than the 2 previous stores we visited in Campbelltown for exactly the same product Show details · 2
Negative reviews
I purchased a Gaslift bed and it was delivered and assembled on the 9th June 2025. Unfortunately the lighting fixture and USB charger section was not working. The delivery/assemble person said there was a problem with the cables and he would notify Best in Beds to organise a new part. They would be back to connect the new part so the bed lights… Read more
and USB were working. I can understand that small technical problems can occur etc.. I was not happy that it took 1 month to get the new part sent from Sydney to Wollongong. No one from Best in Beds called me to keep me updated. I rang myself many times to ask if the part was sent? Had the part come in? Why was taking so long ? I could not store anything in the gaslift bed as when the part was delivered I'd have to take out everything I'd stored so the bed could be moved for the new part to be connected. I was disappointed that it took so long to be delivered from Sydney to Wollongong. I was also disappointed that Best in Beds did not keep me informed about the process and wait time. I wasn't even informed that the new part was ordered. I called myself 10 days after the bed was delivered to get information. Unfortunately my experience with Best in Beds started positively but ended negatively.
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The product assembly leaflet is completely unhelpful. It lacks clear steps, diagrams, or any useful guidance, making the assembly process frustrating and time-consuming. It defeats the entire purpose of having an instruction manual. Very disappointed. Show details
Great retail service, but we were missing drawers and unable to use bed for 2 days..no compensation Show details
Recent reviews
Bought a SB Beard base a couple of weeks ago. It was a terrific price and it was delivered today. I love the minimal look and the ease of making the bed. Delighted with the helpful staff too. Show details · 1
I had the pleasure of being served by Tim at best in beds, warrawong. He was super helpful and friendly. He was very easy going and was very patient with my indecisiveness! Thank you Tim for a memorable experience. Show details · 1
5/5 Stars – Exceptional Service from Franca! I recently bought a complete bedding setup from Best In Beds Warrawong, and the experience was flawless thanks to Franca. Her customer service was top-tier, knowledgeable, and completely stress-free! The quality of everything is outstanding: • Yinahla Copper Gel King Mattress: Incredibly comfortable… Read more · 2
with amazing support and temperature regulation. • Pandora-Prague Bedhead & Mulberry 4-Drawer Base: The fabric is stunning and vibrant. It looks luxurious, and the drawers offer fantastic storage. • Bambi Symmetry Memory Foam Pillow: The perfect finishing touch for great neck support. Highly recommend seeing Franca if you want premium beds and amazing service!
the salesperson was extremely knowledgeable and helpful .put quite a few options until we came up with the right package for my needs. the ah beard mattress and massage option is extremely comfortable. delivery guys were very helpful and professional with installation very happy with dealing with best in beds Show details · 1
Tim at Prospect was fantastic - very knowledgeable and gave us time to test which mattress would suit best. Brilliant service and not pushy. He cares about getting people into the right bed for their specific needs, and I highly recommend going to Prospect Best in Beds for your next bed!! Thanks Tim!! Show reply
Very happy with the service I received. My bed was delivered in 3 weeks and from my salesman to the delivery guys were all very helpful and polite. Would definitely recommend Show details · 1
Very happy with Sealy mattress. Only took two & a half weeks to be delivered. Much sooner than i was told it would take. With an amazing 65% off with Eofy sale & free delivery, i couldn't be happier. Show reply
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Excellent service from Franca to help me find the best mattress fit for me and understand my needs for a quality bed head and base. Good service, advice and value. Show details · 1
We had a fantastic experience with Franca at Best in Beds Warrawong. Her honest advice and expertise helped us feel informed and confident throughout the process. She genuinely took the time to understand our family's needs and supported us in making the best decision for our circumstances. We bought a king single mattress here three years ago and returned again for our second child. Thanks, Franca - we know we've made the right choice. Show details · 1
When we went to Best in Beds in Warrawong, they were very helpful in finding us 2 single beds in a hurry. We were able to take a mattress with us on the day and the bases were delivered next day free of charge! The price was unbeatable from the surrounding competition and the service second to none and their personal attention to our needs was… Read more · 2
fabulous, which you don't really come across very often these days. I will definitely be back to buy my next bed at their store!
We had an outstanding experience purchasing our mattress. Our salesperson (male) took the time to walk us through each bed, explaining the differences between the mattresses and how they could impact our comfort, sleep quality, and physical wellbeing. His technical knowledge was exceptional, and he made what could have been an overwhelming… Read more · 1
decision feel easy and enjoyable.
What really stood out was how inclusive and patient he was with our child throughout the experience, making us all feel welcome and comfortable. On top of the excellent service, he was able to provide us with a fantastic price.
From the customer service to the product knowledge, everything was first class. We couldn’t recommend this store highly enough and will definitely be returning in the future!
Franca took the time to understand exactly what we were looking for in a bed. We arrived with specific requirements, and she quickly guided us to the most suitable options. There was no wasting time and no pressure to buy more expensive products—just honest, helpful service. Show details · 1
Visited Best in Beds some weeks ago, and received friendly customer service from Tim (?). He was super helpful, and knew his products inside and out. Very happy with the new mattress. It's rare to find such genuinely helpful retail service these days. THANKS AGAIN TIM! Highly recommend! Show details · 1
We had a great experience with this company. Friendly, knowledgeable, and good prices. We are very happy with our beds. The only reason Im giving 4 stars and not 5 is the delivery communication. Email is used, when it should be texts, and our second delivery, we were only given 5 minutes notice before they arrived, and I had to drive over, and disassemble the old bed prior. Show details · 2
The service at Best in Beds was outstanding! The lady who served me (Sandra) was extremely helpful and knowledgeable about the products available in the store. She also made sure that I got a great price for the products I purchased. There was a variety of products and prices to suit all budgets. Thank you for your service! Show details · 1
Hi Esin, We’re sorry your experience with us didn’t… Read more