Best in Beds

I am extremely satisfied with the service I received from Maya at your Prospect shop. There's an extensive range of mattresses and bases. The discounted prices are excellent - better than many other competitors. When I first met Maya I found her… Read more

to be well spoken and with a good knowledge of the products in this shop. She was able to recommend the appropriate mattresses for my requirements (that is a Queen for myself and a king single for a guest). She is very efficient in her dealings and very quick with the necessary paperwork. She has a lovely personality. I have already recommended this shop to a relative of mine who is looking for a bed.

We had an outstanding experience purchasing our mattress. Our salesperson (male) took the time to walk us through each bed, explaining the differences between the mattresses and how they could impact our comfort, sleep quality, and physical wellbeing. His technical knowledge was exceptional, and he made what could have been an overwhelming… Read more ·  1

decision feel easy and enjoyable.

What really stood out was how inclusive and patient he was with our child throughout the experience, making us all feel welcome and comfortable. On top of the excellent service, he was able to provide us with a fantastic price.

From the customer service to the product knowledge, everything was first class. We couldn’t recommend this store highly enough and will definitely be returning in the future!

Franca took the time to understand exactly what we were looking for in a bed. We arrived with specific requirements, and she quickly guided us to the most suitable options. There was no wasting time and no pressure to buy more expensive products—just honest, helpful service. Show details ·  1

Visited Best in Beds some weeks ago, and received friendly customer service from Tim (?). He was super helpful, and knew his products inside and out. Very happy with the new mattress. It's rare to find such genuinely helpful retail service these days. THANKS AGAIN TIM! Highly recommend! Show details ·  1

I purchased a Gaslift bed and it was delivered and assembled on the 9th June 2025. Unfortunately the lighting fixture and USB charger section was not working. The delivery/assemble person said there was a problem with the cables and he would notify Best in Beds to organise a new part. They would be back to connect the new part so the bed lights… Read more

and USB were working. I can understand that small technical problems can occur etc.. I was not happy that it took 1 month to get the new part sent from Sydney to Wollongong. No one from Best in Beds called me to keep me updated. I rang myself many times to ask if the part was sent? Had the part come in? Why was taking so long ? I could not store anything in the gaslift bed as when the part was delivered I'd have to take out everything I'd stored so the bed could be moved for the new part to be connected. I was disappointed that it took so long to be delivered from Sydney to Wollongong. I was also disappointed that Best in Beds did not keep me informed about the process and wait time. I wasn't even informed that the new part was ordered. I called myself 10 days after the bed was delivered to get information. Unfortunately my experience with Best in Beds started positively but ended negatively.

The product assembly leaflet is completely unhelpful. It lacks clear steps, diagrams, or any useful guidance, making the assembly process frustrating and time-consuming. It defeats the entire purpose of having an instruction manual. Very disappointed. Show details

Failure to deliver – Despite a number of assurances that the delivery of beds would occur on a particular date, they failed to do so twice. Avoid disappointment and buy somewhere else. Show details

Excellent service from Franca to help me find the best mattress fit for me and understand my needs for a quality bed head and base. Good service, advice and value. Show details ·  1

We had a fantastic experience with Franca at Best in Beds Warrawong. Her honest advice and expertise helped us feel informed and confident throughout the process. She genuinely took the time to understand our family's needs and supported us in making the best decision for our circumstances. We bought a king single mattress here three years ago and returned again for our second child. Thanks, Franca - we know we've made the right choice. Show details ·  1

When we went to Best in Beds in Warrawong, they were very helpful in finding us 2 single beds in a hurry. We were able to take a mattress with us on the day and the bases were delivered next day free of charge! The price was unbeatable from the surrounding competition and the service second to none and their personal attention to our needs was… Read more ·  2

fabulous, which you don't really come across very often these days. I will definitely be back to buy my next bed at their store!

We had a great experience with this company. Friendly, knowledgeable, and good prices. We are very happy with our beds. The only reason Im giving 4 stars and not 5 is the delivery communication. Email is used, when it should be texts, and our second delivery, we were only given 5 minutes notice before they arrived, and I had to drive over, and disassemble the old bed prior. Show details ·  2

The service at Best in Beds was outstanding! The lady who served me (Sandra) was extremely helpful and knowledgeable about the products available in the store. She also made sure that I got a great price for the products I purchased. There was a variety of products and prices to suit all budgets. Thank you for your service! Show details ·  1

Hi to the staff at Best in Beds at Campbelltown. As we’d brought a bed with you guys for our daughter not long ago . We returned for our new bed . I’m so glad we called in , easy way to buy your bed Show reply

Jessica and Franca (Warrawong branch) were absolutely fantastic in helping us buy our bed. We arrived right as they were closing, but they still took the time to help us without making us feel rushed at all. They were both friendly, knowledgeable, and made the whole experience enjoyable with their great banter and genuine customer service. They… Read more ·  1

gave us helpful advice, answered all our questions, and made choosing the right bed so much easier. We really appreciated their patience and professionalism. Highly recommend Jessica and Franca!

Shivani made our whole experience so easy and enjoyable. From the moment we walked in, she was warm, welcoming, and really knowledgeable about the Boori kids range. She helped us choose the right mattress with safety in mind for our bunk beds, which gave us a lot of confidence. On top of that, she matched the price and organised free delivery. We couldn’t be happier and our kids are beyond excited for their new bunk bed! Show details ·  1

The help i got instore was great. They were helpful and listened to my needs and directed me appropriately. My mattress got delivered when they said it would be and they took my old mattress away. My new mattress is fantastic and I am waking up refreshed and with no sore back for the 1st time in years. Thank you Show details ·  1

Purchased AH Beard queen bed base from this company and very happy with purchase, have since ordered another one the same diff colour for spare room, the staff at best in beds warrawong are extremely helpful,lovely women, and delivery guys so made this a enjoyable experience,prices very reasonable also, and also gave a choice of legs for bed of my choice at no extra, Thankyou so much, will be ordering from this shop from now on, Sue Show reply

I dealt with a most charming and helpful lady at the Warrawong store. Franca was very knowledgeable, offered good advice and she was very easy to do business with. I purchased a bed base, Mattress and mattress protector. Franca also organised the delivery which was done quickly. I had purchased beds from this store previously and so went there again last week. I'd recommend her and the store highly. Show details ·  1

Jessica was so lovely! We couldn’t have been happier with her wonderful service and very friendly nature. We are super grateful for all her help and she should definitely receive high praise for her excellence! We were very impressed by the high quality of the merchandise and how friendly and inviting all the staff were. I would 10/10 definitely recommend supporting this local family business! Thank you!! Show details ·  1

I purchased 3 beds from Campbelltown store and had fantastic service purchasing these beds I can be a difficult customer as I am very fussy but Billy was only too happy to help me with mattress sizes comfort factor and best value and best bed for me Nothing was a problem Australian made as well Took away old beds for a small price and assembled… Read more ·  1

them for me as well I couldn’t be happier I would definitely recommend this store to anyone Thank you to Billy & Katan for delivering and the phone call prior to delivery