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Sealy
3.6 from 319 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (174)
  • Return Claim MadeYes (20) · No (175)
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Geoff Richardson

Geoff RichardsonMid North Coast, NSW

  • Verified customer

Fantastic bed. Love the flexibility with the Elevate function.

published

Love the bed. Great for the snorer in the family (not saying who but I appreciate the lower decibel level darling).
Great for my dodgy legs and blood pressure to be able to raise legs above heart height. And super comfy. We got the MID softness option.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Thanks Sealy for your warranty

published

My Sealy mattress needed some warranty work recently and I was contacted by Donna who turned a stressful time into a pleasant one with her professional and courteous service. I will certainly buy Sealy again as they really do stand by their products.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Excellent after care service _ Nicole

published

We bought a bed that was too soft and were worried as it was our fault we would have no option but to replace a $3000 mattress. We had the most wonderful service from Nicole in head office Brisbane ( we are living in Byron). She liased with the Harvey Norman Ballina Bedding rep Cassie to have our mattress collected and sent back for a reajustment in which we were happy to pay in order to be able to use this expensive mattress. The two ladies could not be more helpful and prompt so we were only missing our bed for 8 days in total with deliveries to store then to our home. We cannot thank you enough as you took the worry and pain out of what could have been a very expensive and disappointing purchase.
Simone

Product Quality
Incentivised ReviewNo
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Super Service

published

Katherine was so helpful in providing us with information on our mattress. Her knowledge & manner were 10 out of 10.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tanya S.

Tanya S.South East Queensland, QLD

  • 3 reviews
  • Verified customer

Worse matress ever

published

Matress is like sleeping on concrete for a Valencia Plush matress. I know that a matress needs time to wear in, however this is not a plush or pillowtop matress and it is false advertising and should have not have been recommended to me.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Megan

MeganGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Excellent service and quality mattress

published

We purchased a Sealy from Snooze and after sleeping on it for a month we realized that we had selected one that was too firm for us. We were surprised and relieved to learn that Sealy offer a comfort adjustment service on their mattresses which was very reasonably priced and we went ahead with booking the change. The customer care team were excellent from beginning to end. A really prompt, professional and friendly team who performed everything they said they would in the timeframe they said they would. We now have a much more comfortable mattress that suits us! I highly recommend Sealy for your mattress, we will never buy any other from now!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

True customer service!!!!

published

customer care team were amazing from beginning to end. Very professional team with a very positive outcome. Would highly recommend this company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Liz

LizSydney, NSW

Thank you. We cant praise Sealy enough

published

We bought a Sealy ensemble at David Jones Chatswood. Delivery would be free except that due to COVID restrictions there would be no installation and removal of old bed. We are in our 70s and my husband has very limited movement/strength. Edward and Emily from Sealy came and installed our new bed and took the old one to the garage. THANK YOU. Such good service and we are very grateful. Also to Karin and Caroline at David JOnes for their friendly and professional advice and input. Not only is our new bed great we know it comes with a great team effort involved. We are all in this together!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Satisfied customer

Satisfied customerMid North Coast, NSW

Customer service at its best!

published

I purchased an electric bed about 2 years ago which developed creaking but absolutely no operational issues. I live in the mid north coast of NSW so not in a major city - the staff at Sealy have been wonderful and Rebekah who I originally spoke to about the issue organised Peter to call (he came twice) who was regrettably unable to personally solve the issue. I have now been advised they will replace the base. I cannot praise this company highly enough. Customer service is king at Sealy!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Marlon

MarlonGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Amazing customer care service

published

Rebekha from the customer care team has been amazing with helping us with our mattress that required some attention due to some faulty springs, our mattress was over 7 years old, and still the team was able to help us with a solution. Amazing customer service, and have to say really happy with the Sealy brand.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Parva Hesami

Parva HesamiSydney, NSW

  • 2 reviews
  • 2 likes

The worst customer service and deceiving people

published
Product Quality
Incentivised ReviewNo
Shoes

ShoesSouth East Queensland, QLD

  • 2 reviews

Excellent customer service

published

Contacted Rebecka @ Sealy QLD regarding our king size mattress sinking.
Once we sent them photo's there service team arrived promptly at 0730am a couple of days later to measure the indents.
Without hesitation they agreed to repair the damage.
The service team took the mattress away and returned it the next morning 0800 hrs in first class condition.
Great people to deal with and I would have NO hesitation recommending Sealy to all concerned.
Mrs RJC......Currumbin QLD

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Robyn

RobynSydney, NSW

Resolution achieved.

published

Finding our Sealy mattress had indented on my husband's side of the bed, causing back pain, we contacted Sealy to discuss the problem. They were very attentive, sending two employees to pick up the mattress at 8a.m. and returning it, fully restored, by 1:30p.m. having attended to the problem.

Many thanks for such efficient service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Simon Gibbs

Simon GibbsCentral Highlands and Goldfields, VIC

  • 3 reviews

Warranty claim

published

Brilliant support with my warranty claim. I live in regional Victoria and the option of completing a virtual inspection was amazing. The customer support staff I have dealt with have been very professional and know their stuff, a real pleasure to deal with. Great product, great support, I can highly recommend this Australian based manufacturer to you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Dry Clean

Dry CleanGreater Melbourne (Metropolitan), VIC

Super king - Nightmare

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Max

MaxSouth East Queensland, QLD

  • Verified customer

Sealy Crown Jewel Allure Plush

published

My wife had been suffering sore shoulders and hips from our old bed(not a Sealy). We had put a foam topper and a duck $600 down topper on it to try to help. Still no good. We got the bed on Monday and my wife's first morning to sleep in was Friday and she sleep till 9am where normally she would get up at 6.30 complaining of soreness.

Great bed and we are both over the moon with this purchase.
Great work Sealy.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Virtual Inspection of Mattress

published

I was contacted by Sealy and offered a Virtual Inspection of my mattress (which had sunk). It was a quick and very easy process with Donna from Customer Care and I received a resolution reply within hours.

Incentivised ReviewNo
Return Claim MadeYes
Peter Doddy

Peter DoddyLaunceston, TAS

Totally impressed with the service to replace and the product.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Emmanuelle H.

Emmanuelle H.Sydney, NSW

Sealy mattress no good! Crap customer service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Cecilia Lee

Cecilia LeeCentral Queensland, QLD

Excellent after care services from Donna and Andrew

published

I bought a Tribeca Queen size mattress and assemble base from David Jones, but all the legs didn’t fit well on my hardwood timber floor. I reported this to the sales person in David Jones but didn’t get a prompt response. I waited for more than 2 weeks and rang Sealy customer care to complain on this issue. Donna was very helpful and arranged Andrew to replace all the legs few days after I have spoken with her. Both Donna and Andrew are very professional and experienced, I am very happy now as the problem was fixed and the new bed is very comfortable. I will highly recommend to buy Sealy beds as this brand provides good services and high quality :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

BL

BLasked

We Purchased a Sealy Base and Medium Flexi Sealy matress from Nick Scali. We received delivery a few days ago. 3 nights on the bed and both my husband and I have terrible back pain. Its very uncomfortable. Please assist.

2 answers
Barry
Barry

Hi I also had a sore back for a few days but then when I spoke to the consultant she advised it can take a few weeks to get used to it. Now I am very happy with my Sealy Mattress.

BL
BL

Thank you:)

M. Light

M. Lightasked

I recently bought a new sealy ultra plush mattress as I was replacing it with another sealy firm mattress (approx 7 years old) I was wanting a softer mattress, much to my disappointment it doesn’t feel any different to the firm one I previously had. What can I do?

No answers
Sherridan Byrne

Sherridan Byrneasked

Really loved the Whitehall Sealy Posturepedic mattress! What has replaced it?
Thanks

No answers

Get an answer from our members and Sealy representatives

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