1,068 reviews
I was just saying to friends that since I upgraded my mattress from a previous sealy exquisite firm to the newer sealy exquisite couture luxury firm that I have never slept better. Imagine that, 7 hours of restful sleep, with back support. I am so very happy with this purchase. It is total bliss. Show reply
Be careful buying a bed from sealy as they don’t warranty there expensive mattress. If your mattress fails you will not get a refund which under Australian law is a right the purchaser has when buying faulty products in Australia
Reviews with attachments
The product, delivery and customer support were excellent. The trundle is a high quality versatile product that suited our current needs and it looks great in the room. Both mattresses are very comfortable to sleep on. I am very happy with my purchase and would recommend it. Show reply
We’ve purchased two POSTUREPEDIC (KS) mattresses (Falcon Firm) for our two growing children. Very good quality and the coil system is beneficial to our children’s postures. Highly recommend for family with growing teens! May Show reply
I have been struggling with back pain for a long time, which significantly affected my sleep quality. It has never been easy for me to find a mattress that truly feels comfortable for my body. I first discovered this brand by chance while staying at a friend's house. I still remember that night..as soon as I laid down, it felt as though my body… Read more · 2
completely melted into the mattress. Now that I finally have one of my own, I couldn't be prouder of this purchase. I want to express my sincere gratitude to the manufacturers and the owner of this company. You have made my life so much easier by providing such comfort after a long, chaotic day. May God's blessings be upon your business, and may everyone who uses this mattress enjoy good health, a restful sleep, and wake up feeling refreshed every morning. Thank you for such an excellent product!
Lovely comfortable bed and base, love my new Sealy bed!! Show reply
Absolutely love this bed so comfortable and worth every cent, really well made mattress and love to colour! Show reply
Wonderful new Sealy king bed and base on castors! Sooo comfortable, great value, the ordering and delivery team fantastic on time and helpful and efficient Show reply
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Desley in Customer Service suggested upgrading my Firm mattress to the Luxury Elegance, the process was amazing, the boys arrived @ 7.05am and returned my upgraded mattress @ 1.35pm the same day, the mattress is just stunning and we had the best sleep last night, I swear I felt like I was sleeping in a 5 star hotel, I just love my upgraded… Read more · 1
mattress, Thank YOU Desley for making this happen and to the two boys for collecting and returning my mattress without knocking anything over and navigating the obstacle course we call home, and making Bella and I feel safe in our own space, so grateful from the bottom of my heart because every night is precious I sleep with Bella xx
I explained what I needed for a king single ensemble and the nice man at Sealy’s end was more than helpful in helping me to buy wha I needed. The follow up was outstanding as the young man kept in touch to find out if I’d received the items I ordered. All great thank you Show reply
Our new Sealy posture pedic Supreme mattress has made a wonderful difference to our sleeping. It’s comfortable and supportive and gives us a great night sleep, I would highly recommend this mattress. Show reply
Married 44 years and have just purchased our 4th Sealy Posturepedic Mattress. Husband has recently suffered from back pain on our old bed which was 10 years old. Purchased a Crown jewel mattress this time so hopefully his back problems will be gone and we can both get a well earned night’s sleep. Would never consider another brand as we have been very happy with Sealy and we trust the brand. Show reply
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Just heads up to an amazing customer service team We had issues with one of our 5 year old remote control units. Called the service line and within 24 hrs we had a replacement including the pairing details What I would call good SERVICE Thanks Sealy Show reply
Purchased a Sealy Elite mattress single bed for my child's transition from a toddler bed. We're very happy with the mattress. Comfortable, good back support, great quality, suitable for us when laying beside her or for bedtime stories, Australian made, 10yr warranty, great price on sale. Service from Snooze was fantastic. Mattress in stock, no wait time. Hoping it will last to start of teenager years. Show reply
Very happy with the service friendly and punctual it was a good quality job what I expected and received Show reply
purchased a mattress and base from forty winks nunawading. the owner is awful to deal with . He wanted me to apologise for a faulty mattress I bought the mattress in 2022 and had it replaced because the springs were faulty (rusty ) apparently I can't sleep on the bed now as what they did in the repair I don't know. It was a plush bed now it's hard as . Impossible to use I wanted a full refund but that seems Impossible too
Subject: Ongoing Mattress Complaint – Request for Refund Majestic Mattress Medium Thank you for your response dated 24 July 2025. I would like to express my disappointment with the handling of this matter. My initial complaint was submitted on 5 May, and it has taken over two and a half months to receive a formal response — an unreasonable delay… Read more
for a customer service issue of this nature.
Following the inspection conducted on 17 July, I was informed by the Sealy representative that I may have been sold the incorrect mattress. This critical detail, however, was not included in the official report.
I would also like to highlight that I submitted photographic evidence using a 5kg weight to demonstrate that the body impressions exceed both Sealy’s own warranty tolerance of 32mm and the Australian standard of 35mm. The report’s claim of 25mm impressions does not align with the visible evidence I provided.
I have followed all recommended care instructions, including regular rotation, and I completed all in-store mattress testing prior to purchase. This mattress was specifically recommended to me by staff at Snooze Helensvale (Invoice: 041076051523), whom I trusted to guide me toward a suitable and supportive product. Unfortunately, the mattress has been uncomfortable from the outset and has caused physical discomfort, including swelling in my legs. This is unacceptable and suggests the product is not fit for purpose.
While I appreciate that Sealy has replaced the panels and foams as a goodwill gesture, the core issue remains unresolved. The mattress is still uncomfortable and unsuitable, and I am requesting a refund.
I understand Sealy does not handle refunds directly and that this falls under the retailer’s jurisdiction. However, I am asking that Sealy acknowledge in writing the findings from the inspection — particularly the potential mis-sale and body impression concerns — so I may pursue a refund directly with Snooze Helensvale.
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Latest follow-ups
Absolutely love sealy mattresses there are so comfortable and as my husband has back problem this mattress has helped him able to sleep. The service was great aswell Show reply
Follow-up · Best mattress I have ever invested on! I don’t wanna leave my bed
Very comfy and my sleep pattern has improved immensely. I purchase the mattress and base which certainly gives my bedroom a whole new look. Service at Highpoint was great and very informative. Very happy with my purchase. Thank you :) Show reply
Follow-up · No issues at all for cleaning the mattress. Just a quick go over with the vacuum. The two boys that delivered were polite and friendly and did their job without any fuss. I ordered this type of mattress because I wanted that little bit extra with being firm. My body snugs nicely onto the mattress. I have since rotated that mattress as per the suppliers' instructions and it feel great.
I purchased a mattress and base from forty winks nunawading.the owner is awful to deal with . He wanted me to apologise for a faulty mattress I bought the mattress in 2022 and had it replaced because the springs were faulty ( rusty ) apparently I… Read more
can’t sleep on the bed now as what they did in the repair I don’t know . It was a plush bed now it’s hard as . Impossible to use I wanted a full refund but that seems Impossible too
Follow-up · They offered to fix the Mattress at my expense Absolutely disgusting when this company makes millions of dollars considering the mattress cost around $500 to make the profits are massive thanks sealy I won’t be buying your bed again . The owner at forty winks nunawading is a joke
Positive reviews
I am very happy with my purchase. It is a quality mattress at a reasonable price. The best part is that I am sleeping better now than I have for quite some time. I feel better and my world is a lot brighter. Thank you Sealy for an outstanding product. Show reply
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Purchased the Harrington and couldn’t be happier. So comfortable and luxurious feeling, I’m also sleeping soundly knowing I’m supporting Australian made and owned. Show reply
Store person highly recommended this combination of mattress and base for us, due to being restless sleepers and needing good back support. We are thrilled with the results and the improved sleep! Show reply
Negative reviews
Bought two brand new beds through Myers. One of the beds were damaged. I had to go through the Office of Fair Trading because Myers didn't help me . The Office of Fair Trading didn't help me. I saved for three years to buy furniture. I was completely let down from the whole experience. If I had of just gone through Harvey Norman, this would… Read more
never of happened. So let down from my whole experience. I would advise consumers to stay clear of Sealy and Myers completely when looking to buy furniture.
All up, in total, the two beds were just under $10,000.
Bought a Sealy Posturepedic queen ensemble (valued at $3598) from Myer in 2021 for my teenage son. The bed comes with 10 years warranty. In 2024, we started noticing one of the long edges of the top mattress collapsed. We contacted Sealy Customer Service Centre in December 2025 hoping to have the edge repaired. Sealy looked at the photos and… Read more
requested us to professionally clean the mattress and remove the stain for work and health safety reason. They also requested evidence (receipt) of the professional cleaning service. When contacting their customer service discussing any alternative solution to professionally cleaning the mattress (to minimise further expenses), the customer service representative insisted that cleaning of the mattress has to be done before they would pick up the mattress. They also commented, simply based on the photos, that there seemed to be some misuse of the bed on our part. They said their beds are not meant to be sat on. I asked for personal inspection (hoping this will prove to them that we have not misused the bed) to which Sealy said there is limited availability of their inspector and I would have to wait until January 2026. It appears that Sealy does not like to send out inspectors to inspect. In the email exchange, Sealy stressed that $240 has to be paid for the top panel replacement before picking up the mattress for inspection. They also said we may have to pay $300 for replacement of spring unit if we are responsible for the bed edge collapse.
From the moment I dealt with Sealy Customer Service, they have presumed that the mattress has been misued by us without proper inspection. While Sealy provides 10 years manufacturer's warranty, they do not genuinely warrant their products. I do not have confidence with Sealy's professionalism based on my recent dealing with their Customer Service. There are so many mattress suppliers on the market. With the stress from dealing with Sealy, people are better off buying cheaper products and replacing with new ones every few years.
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Absolutely a waste of money. I have bought 2 of these useless items and both have sunk. I only weigh 55kilos. Sealy queen bed base sold separately from mattress.
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Recent reviews
Purchased a King size Casablanca medium ensemble. Amazing!!!! Great service. Arrived right on time, friendly and respectful throughout the whole process. Setup my product and took away all packaging. A1 experience. Show reply
Amazing support from Sarah, Jayden and the team with purchasing my new mattress, I couldn’t be more happy with the services and the products. Would not ever go with a different product after trying sealy, thanks guys. Show reply
We could not be happier with the excellent service we received from Sealy, from the very first phone call to the return of our mattress . The customer service was absolutely impeccable. Show reply
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