Sealy

I purchased the Sealy Kota mattress to replace my Sealy Brighton Plush both in the ling single and have been very happy with the change. There was no issues with the Brighton Plush; however I needed a change after using it for 10 or so years. I was looking for a mattress that had similar spring construct and a slight step up in terms of support.… Read more

At the time of the purchase, there just happened to be a sale at Myer with 50% off offers and so I was lucky enough to pick up this mattress. I am a side sleeper and this mattress provides enough support so I don’t get beck and shoulder pain, but in saying that, pillow choice was also a factor affecting this.

Love my Sealy I have been a fan for over 50 years never considered buying anything else. The product and the service compares to none. Recently stayed at the Swissotel and that was a Sealy so comfortable Show reply

We loved our previous Sealy so much that when it came time to replace it we didn't even bother looking anywhere else and our new mattress has not disappointed us. The one thing we miss the most when traveling is our bed! Show reply

I find the Sealy medium feel a very comfortable bed. Upgrading from a single bed to a double bed I find the extra space is great and I can spread out more. Very happy with my purchase. Show reply

A good mattress leaves a memorable impression. We chose the Ultra firm grade because we both experience morning back ache, worse with softer mattresses. Maybe our choice was bit too firm so we returned to the retailer and added the memory foam… Read more ·  1

topper, which helped but knew we could also adjust the level of firmness. The mattress was always impressive, but after Sealy was able to adjust the firmness level (Exquisite, Excellence Ultra Firm softened to Firm) it is now superb. The adjustment has been a success and all within the one day. Sealy (the Customer Care Team, in particular) have been excellent to deal with and the retailer, Snooze, has been totally helpful in the initial purchase and advising about the subsequent adjustment. "Road testing" a mattress is a lengthy process and we believe our experience has delivered success.

Looking for comfort – The bed looks great and although comfortable I am still adjusting to the feel of it. I may decide it is a 5-star bed given some more time. Show reply

I went online searching for a Double Bed ensemble that would be as long as a Queen or King Single, and was hugely pleased that I found a Sealy "Double Extra Long" "Perfect Balance Ornate" Firm mattress available for order through Amart. The size was noted as: Width 1385mm (135 cm) Height 210mm (21 cm) Depth 2030mm (203 cm) Weight 36kg This… Read more ·  1

mattress did not have a "matching" ensemble base, but I was able to find a Sealy Posturepedic Exquisite Accolade Base - Double Extra Long size also available in Extra Long Double size available and it matched up perfectly for the mattress in size and colour. I love that it is a Posturepedic as they have a good reputation. Width 1385mm (135 cm) Height 270mm (27 cm) Depth 2030mm (203 cm) Weight 43kg I was able to order online, and got a great discount at the time as they had a sale going, and the mattress was manufactured and delivered to me by Amart around 2-3 weeks later I believe. It wasn't a long wait, and it was delivered in perfect condition. I had to just put the 9 slider legs on the base, unwrap the mattress and base, and it was good to go. The mattress has very sturdy sides particularly around the corners, and I could tell it was really well made. I could only get Firm, but I would have liked it in an Extra Firm as I have a bit of a back problem and need the extra firmness. It is still really good though, and has been really comfortable to sleep on and quite supportive. It's nice and solid and I really love that it is bigger than my King Single but not as massive as a Queen bed. Just perfect. I wish they would make this a more popular and freely available size for the public. I am just very grateful that I was able to get one in this size and quality at all. Very satisfied with it and I can tell how well padded it is and what great quality it is. I highly recommend this mattress, base, and the Sealy company and also Amart.

Bought a Sealy Posturepedic queen ensemble (valued at $3598) from Myer in 2021 for my teenage son. The bed comes with 10 years warranty. In 2024, we started noticing one of the long edges of the top mattress collapsed. We contacted Sealy Customer Service Centre in December 2025 hoping to have the edge repaired. Sealy looked at the photos and… Read more

requested us to professionally clean the mattress and remove the stain for work and health safety reason. They also requested evidence (receipt) of the professional cleaning service. When contacting their customer service discussing any alternative solution to professionally cleaning the mattress (to minimise further expenses), the customer service representative insisted that cleaning of the mattress has to be done before they would pick up the mattress. They also commented, simply based on the photos, that there seemed to be some misuse of the bed on our part. They said their beds are not meant to be sat on. I asked for personal inspection (hoping this will prove to them that we have not misused the bed) to which Sealy said there is limited availability of their inspector and I would have to wait until January 2026. It appears that Sealy does not like to send out inspectors to inspect. In the email exchange, Sealy stressed that $240 has to be paid for the top panel replacement before picking up the mattress for inspection. They also said we may have to pay $300 for replacement of spring unit if we are responsible for the bed edge collapse.

From the moment I dealt with Sealy Customer Service, they have presumed that the mattress has been misued by us without proper inspection. While Sealy provides 10 years manufacturer's warranty, they do not genuinely warrant their products. I do not have confidence with Sealy's professionalism based on my recent dealing with their Customer Service. There are so many mattress suppliers on the market. With the stress from dealing with Sealy, people are better off buying cheaper products and replacing with new ones every few years.

I’ve been sleeping on the Sealy Aviator Medium mattress for just over a month now, and I genuinely wish I had made the switch sooner. From the very first night, I noticed a huge difference in the way my body was supported. It strikes the perfect balance between firm and plush, offering enough give to feel luxurious, yet enough support to keep my… Read more ·  1

back aligned and pain-free.

The mattress contours beautifully without that “sinking in” feeling. I no longer toss and turn during the night, and I wake up feeling well-rested and energised (which is saying a lot, considering I used to hit snooze five times!).

One of the standout features for me is how well it absorbs movement, my husband is a restless sleeper, and I barely feel a thing. No more being jostled awake at 2 a.m.!

The build quality is outstanding, and it looks and feels premium from edge to edge. You can tell Sealy put a lot of thought into the design, especially for Australian sleepers who want both comfort and longevity.

If you’re on the fence, don’t hesitate—this mattress is a total game-changer.

Highly recommend the staff and more importantly the quality products of Sealy mattresses. Ther service was fantastic with great communication and the mattress has ensured our best sleep in years. Show reply

A great experience dealing with the Sealy team. It is an amazing product and was fairly easily to put up. Would have been nice to have an install option (maybe they did) but this does not detract from the overall experience. Apex smart bed frames and an extremely comfortable (and nice and firm) mattress to go with it means a great night sleep. Show reply

I was extremely impressed with Sealy’s customer service . After a faulty cord was cut in error, a wonderful gentleman came to my rescue on the same day and replaced it. Love my adjustable bed ! Show reply

We purchased two brand-new Sealy mattresses in 2023 from David Jones at a total cost of almost $7,000. Given the premium price, we expected excellent quality, comfort, and durability. Unfortunately, since 2024, my husband and I have been experiencing significant body pain every morning. It feels as though the springs are pushing through the… Read more

mattress and pressing into our backs, much like the issue described in another customer’s review.

Sealy arranged two inspections, in 2025 and 2026. However, both inspections appeared to focus solely on visible measurements rather than addressing the real-world comfort and support issues we were experiencing. A mattress may meet certain measurement standards and still have serious comfort or performance problems that affect everyday use.

The situation became so frustrating that we had to return to sleeping on another mattress we purchased more than 10 years ago, which has proved more comfortable than our much newer Sealy mattresses.

As Sealy customers, we feel deeply disappointed and let down by both the product quality and the way our concerns have been handled. For a brand and product at this price point, we expected Sealy to take our complaints seriously, properly investigate the problem, and stand behind its products. Instead, we were left feeling dismissed, with no satisfactory resolution to the discomfort we continue to experience.

Spending almost $7,000 on two mattresses should not result in years of discomfort and frustration. We expected far better quality from a brand we once trusted.

Sadly, this experience has completely changed our perception of Sealy. We will not be purchasing Sealy mattresses again, and we will be advising our family and friends to consider other brands.

Noticed sagging after 2 weeks so rotated. Experience partner disturbance. Had to add a topper to medium as not enough support on pressure points. Could be the mattress foam breaking in. A lot harder than what was in the store.

After many years of purchasing Sealy mattresses, this experience has completely changed my opinion of the brand. I have been experiencing significant back pain every night due to what feels like a spring bulging up through the mattress and pressing into my back. Given that this mattress retailed for over $4,000, I expected far better quality and… Read more

customer service.

When Sealy arranged an inspection, the two service technicians simply measured the mattress using a string line. They never sat on or lay on the mattress to assess the issue I was actually reporting. Their inspection focused solely on visible measurements rather than the real-world comfort and support problems causing me ongoing pain.

As a long-term Sealy customer, I felt dismissed and disappointed by both the product and the way my complaint was handled. A mattress can meet certain measurement standards and still be uncomfortable or defective in everyday use.

For a premium-priced mattress, I expected Sealy to stand behind its product and genuinely investigate my concerns. Instead, I was left with a mattress that causes discomfort and a customer service experience that showed little interest in understanding the problem.

Unfortunately, after this experience, I will not be purchasing another Sealy mattress and will be advising my family and friends to look elsewhere.

Very disappointing for a brand I once trusted.

Prompt response to the order with delivery staff extremely patient and helpful in locating and setting the products up for optimal clearance and accessibility for making up beds Show reply