1,097 reviews
AI reviews summary
Sealy maintains a strong reputation for product quality and exceptional customer service, with many users reporting significant improvements in sleep quality and the relief of chronic back pain. While the majority of feedback is overwhelmingly positive, a small segment of customers has encountered difficulties with warranty claims and long-term durability regarding mattress sagging.
Pros
- Exceptional Customer Support: Staff members are frequently praised by name for being professional, informative, and helpful during both the sales process and after-sales care.
- Effective Pain Relief: Users consistently report that the mattresses provide excellent spinal support, resulting in reduced back, hip, and shoulder pain.
- Efficient Service Logistics: Delivery teams are noted for being prompt and courteous, and the company often facilitates "same-day" turnarounds for mattress inspections and repairs.
- High Initial Comfort: Many reviewers describe the mattresses as "sleeping on a cloud," highlighting a successful balance between plush comfort and firm support.
Cons
- Durability and Sagging: A recurring complaint involves mattresses developing significant dips, ridges, or "hollows" within the first few years of use.
- Warranty Disputes: Some users found the warranty process frustrating, citing strict requirements like professional cleaning receipts or claims that sagging was caused by "misuse" or incorrect bed bases.
- Retailer Inconsistencies: Negative experiences are often linked to third-party retailers (such as Myer or specific Snooze/Forty Winks franchises) rather than Sealy's direct service.
- Firmness Discrepancies: There are mentions that current "Medium" feel ratings are significantly firmer than older models, leading to discomfort for those expecting a softer feel.
Verdict
Sealy is highly recommended for consumers seeking a reputable Australian-made brand with a proven track record of improving sleep health and providing attentive customer service. However, buyers should be diligent about using a compatible bed base and understanding the specific maintenance requirements to ensure warranty protection against potential sagging issues.
We have purchased a number of Sealy mattresses over the years and we have always been very impressed. Good warranty. Durable for a mattress. No complaints here.
Sealy customer care is second to none. My adjustable bed was not working and I phoned customer care for help. They sent two service guys out the next day and it was fixed. Everybody I have spoken with at Sealy have been extremely polite and helpful. Would highly recommend their products and after sales service. Show reply
★★★★★ Best purchase we made for our new home We purchased the Sealy Merulo Flex Plush Mattress and Inspire Adjustable Base from David Jones about four years ago after trying them in store, and it has been one of the best decisions we’ve made. Four years later, the mattress and adjustable base are still in excellent condition and feel just as… Read more · 1
comfortable as when we first bought them.
Before changing our bed, my husband used to wake up every morning with significant back pain. Since we started sleeping on our Sealy mattress, he hasn’t complained about back pain at all. The difference has been incredible.
Out of all the things we purchased when we moved into our new home, this has truly been one of the best investments. It has improved our sleep, comfort, and overall quality of life.
Thank you, Sealy, for making such a high-quality product that continues to support us every night.
Reviews with attachments
The mattress is indeed live upto the reputation and claims that comfort, care and support required for great night sleep. Show reply
recently purchased three mattresses and matching bases, and I have been extremely happy with the quality of my purchase. It has now been two weeks since they were delivered, and all of the mattresses have been incredibly comfortable and supportive. We have all been sleeping much better, and the quality and comfort have met our expectations. My… Read more · 1
family and I are very pleased with our purchase and feel it has been excellent value for money. Overall, we have had a great experience and would happily recommend both the products and the company to others.
The product, delivery and customer support were excellent. The trundle is a high quality versatile product that suited our current needs and it looks great in the room. Both mattresses are very comfortable to sleep on. I am very happy with my purchase and would recommend it. Show reply
We’ve purchased two POSTUREPEDIC (KS) mattresses (Falcon Firm) for our two growing children. Very good quality and the coil system is beneficial to our children’s postures. Highly recommend for family with growing teens! May Show reply
I have been struggling with back pain for a long time, which significantly affected my sleep quality. It has never been easy for me to find a mattress that truly feels comfortable for my body. I first discovered this brand by chance while staying at a friend's house. I still remember that night..as soon as I laid down, it felt as though my body… Read more · 2
completely melted into the mattress. Now that I finally have one of my own, I couldn't be prouder of this purchase. I want to express my sincere gratitude to the manufacturers and the owner of this company. You have made my life so much easier by providing such comfort after a long, chaotic day. May God's blessings be upon your business, and may everyone who uses this mattress enjoy good health, a restful sleep, and wake up feeling refreshed every morning. Thank you for such an excellent product!
Lovely comfortable bed and base, love my new Sealy bed!! Show reply
Absolutely love this bed so comfortable and worth every cent, really well made mattress and love to colour! Show reply
Wonderful new Sealy king bed and base on castors! Sooo comfortable, great value, the ordering and delivery team fantastic on time and helpful and efficient Show reply
- +5
Desley in Customer Service suggested upgrading my Firm mattress to the Luxury Elegance, the process was amazing, the boys arrived @ 7.05am and returned my upgraded mattress @ 1.35pm the same day, the mattress is just stunning and we had the best sleep last night, I swear I felt like I was sleeping in a 5 star hotel, I just love my upgraded… Read more · 1
mattress, Thank YOU Desley for making this happen and to the two boys for collecting and returning my mattress without knocking anything over and navigating the obstacle course we call home, and making Bella and I feel safe in our own space, so grateful from the bottom of my heart because every night is precious I sleep with Bella xx
Find out how Sealy compares to other Bedding Shops
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I explained what I needed for a king single ensemble and the nice man at Sealy’s end was more than helpful in helping me to buy wha I needed. The follow up was outstanding as the young man kept in touch to find out if I’d received the items I ordered. All great thank you Show reply
Our new Sealy posture pedic Supreme mattress has made a wonderful difference to our sleeping. It’s comfortable and supportive and gives us a great night sleep, I would highly recommend this mattress. Show reply
Married 44 years and have just purchased our 4th Sealy Posturepedic Mattress. Husband has recently suffered from back pain on our old bed which was 10 years old. Purchased a Crown jewel mattress this time so hopefully his back problems will be gone and we can both get a well earned night’s sleep. Would never consider another brand as we have been very happy with Sealy and we trust the brand. Show reply
Just heads up to an amazing customer service team We had issues with one of our 5 year old remote control units. Called the service line and within 24 hrs we had a replacement including the pairing details What I would call good SERVICE Thanks Sealy Show reply
purchased a mattress and base from forty winks nunawading. the owner is awful to deal with . He wanted me to apologise for a faulty mattress I bought the mattress in 2022 and had it replaced because the springs were faulty (rusty ) apparently I can't sleep on the bed now as what they did in the repair I don't know. It was a plush bed now it's hard as . Impossible to use I wanted a full refund but that seems Impossible too
Latest follow-ups
Worst and most expensive mattress I've ever owned. We had it for 7 years and had so many back problems, and also issues with the heat, that in the end we just had to sacrifice the money we had paid ($5K) and purchase a new mattress which has been great. Given the iconic brand name, we expected it to be much better.
Follow-up · The bed was purchased from a bedding store after lots of in-store testing. The one we eventually settled on certainly seemed a lot more comfortable during the in-store testing than what we ended up getting delivered - we thought it would wear in after a while, but we were wrong. I was constantly hot whenever in bed, more so than my partner was.… Read more
Thank you Myer Robina for my nice new Sealy Casablanca Queen ensemble it’s very comfortable Show reply
Follow-up · The delivery arrangements were fantastic and free and the driver would take away the old bed if needed for a fee prearranged $60 which I didnt need with Myer when I purchased the bed. Two men arrived and set up the bed leaving only for it to be made up. The new Sealy bed is very supportive and helps with a good nights sleep for my 80yr old… Read more
Best pillow for cervical spine neck pain – After spending a fortune in pillows and doing endless research on a pillow that would help with my cervical spine pain, this is it! I've tried a contour pillow before and as a side sleeper found it hurt my ears, so I was reluctant. Did a tonne of… Read more · 1
research but the best thing I did was go to a store that had their pillows on beds. I tried the Sealy Optimal Comfort Contour pillow first, and after trying another 10 different researched pillows I knew that the Sealy was the one. I've had it for a week and not had a single headache, migraine or neck pain. None. Since night 1. Doesn't hurt my ears and I can comfortably wear my cpap. This is amazing thank you Sealy.
Follow-up · I have been asked to do a follow-up on this purchase. I have repurchased this same pillow because of how well it works for me. I am a side sleeper and find this a very comfortable pillow. It is soft yet supportive of my neck and has 2 heights available. To be honest I'm not sure how high this would be for anyone with big shoulders. I use the higher side and I'm not super large. If possible go to a store and see if this is available to try.
In-depth reviews
After many years of purchasing Sealy mattresses, this experience has completely changed my opinion of the brand. I have been experiencing significant back pain every night due to what feels like a spring bulging up through the mattress and pressing into my back. Given that this mattress retailed for over $4,000, I expected far better quality and… Read more
customer service.
When Sealy arranged an inspection, the two service technicians simply measured the mattress using a string line. They never sat on or lay on the mattress to assess the issue I was actually reporting. Their inspection focused solely on visible measurements rather than the real-world comfort and support problems causing me ongoing pain.
As a long-term Sealy customer, I felt dismissed and disappointed by both the product and the way my complaint was handled. A mattress can meet certain measurement standards and still be uncomfortable or defective in everyday use.
For a premium-priced mattress, I expected Sealy to stand behind its product and genuinely investigate my concerns. Instead, I was left with a mattress that causes discomfort and a customer service experience that showed little interest in understanding the problem.
Unfortunately, after this experience, I will not be purchasing another Sealy mattress and will be advising my family and friends to look elsewhere.
Very disappointing for a brand I once trusted.
Hello Alan, thank you for your feedback. We would like to… Read more
Find out how Sealy compares to other Bedding Shops
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I went online searching for a Double Bed ensemble that would be as long as a Queen or King Single, and was hugely pleased that I found a Sealy "Double Extra Long" "Perfect Balance Ornate" Firm mattress available for order through Amart. The size was noted as: Width 1385mm (135 cm) Height 210mm (21 cm) Depth 2030mm (203 cm) Weight 36kg This… Read more · 1
mattress did not have a "matching" ensemble base, but I was able to find a Sealy Posturepedic Exquisite Accolade Base - Double Extra Long size also available in Extra Long Double size available and it matched up perfectly for the mattress in size and colour. I love that it is a Posturepedic as they have a good reputation. Width 1385mm (135 cm) Height 270mm (27 cm) Depth 2030mm (203 cm) Weight 43kg I was able to order online, and got a great discount at the time as they had a sale going, and the mattress was manufactured and delivered to me by Amart around 2-3 weeks later I believe. It wasn't a long wait, and it was delivered in perfect condition. I had to just put the 9 slider legs on the base, unwrap the mattress and base, and it was good to go. The mattress has very sturdy sides particularly around the corners, and I could tell it was really well made. I could only get Firm, but I would have liked it in an Extra Firm as I have a bit of a back problem and need the extra firmness. It is still really good though, and has been really comfortable to sleep on and quite supportive. It's nice and solid and I really love that it is bigger than my King Single but not as massive as a Queen bed. Just perfect. I wish they would make this a more popular and freely available size for the public. I am just very grateful that I was able to get one in this size and quality at all. Very satisfied with it and I can tell how well padded it is and what great quality it is. I highly recommend this mattress, base, and the Sealy company and also Amart.
I’ve been sleeping on the Sealy Aviator Medium mattress for just over a month now, and I genuinely wish I had made the switch sooner. From the very first night, I noticed a huge difference in the way my body was supported. It strikes the perfect balance between firm and plush, offering enough give to feel luxurious, yet enough support to keep my… Read more · 1
back aligned and pain-free.
The mattress contours beautifully without that “sinking in” feeling. I no longer toss and turn during the night, and I wake up feeling well-rested and energised (which is saying a lot, considering I used to hit snooze five times!).
One of the standout features for me is how well it absorbs movement, my husband is a restless sleeper, and I barely feel a thing. No more being jostled awake at 2 a.m.!
The build quality is outstanding, and it looks and feels premium from edge to edge. You can tell Sealy put a lot of thought into the design, especially for Australian sleepers who want both comfort and longevity.
If you’re on the fence, don’t hesitate—this mattress is a total game-changer.
Positive reviews
Unexpectedly good service. Our mattress showed signs of fatigue under my wight, and Sealy picked it up as agreed and repaired whatever springs needed it and returned it upon completion as stated. I would certainly purchase their product again. Show reply
What a difference! After just one week with my Sealy Posturepedic, my sleep has already improved dramatically. Instead of tossing and turning through the night and waking up exhausted, I’m now sleeping soundly and waking without back pain. It’s also much easier to make the bed each morning as the height is just perfect and as it’s on castors it… Read more · 1
makes it easier to clean underneath. Thank you, Sealy, for such a wonderful experience — your customer service and support were exceptional.
I was really happy with the advice I was given and thankfully bought the right mattress to meet my needs. The whole process was great. I especially like the fact that I am supporting a local Australian company. I am really happy with the quality and the level of service and communication was top notch. Show reply
Negative reviews
Purchased a seally executive plush queensize mattress, september last year . Realise there's time to get use to it . I mentioned to the guy at snooze ,that I would rather have the top surface more flatter ,because ofthe grooves. He said that would flatten when you lie down on it . Well well ,it doesn't. Gradually I was feeling all the lumps from… Read more
the surface . Its been 8 months ,and the mattress has already got a ridge in the centre making it super hard to get comfortable . I am at the point of no return . In more pain than ever . Lately not one good night's sleep.,which I desperately need . I am super disappointed with the 4 grand mattress that I saved super hard for .,and not 1 good night's sleep. Never again would I believe a sales man !!!
Hello, thank you for your view! May I suggest that you get… Read more
Be careful buying a bed from sealy as they don’t warranty there expensive mattress. If your mattress fails you will not get a refund which under Australian law is a right the purchaser has when buying faulty products in Australia
Bought two brand new beds through Myers. One of the beds were damaged. I had to go through the Office of Fair Trading because Myers didn't help me . The Office of Fair Trading didn't help me. I saved for three years to buy furniture. I was completely let down from the whole experience. If I had of just gone through Harvey Norman, this would… Read more
never of happened. So let down from my whole experience. I would advise consumers to stay clear of Sealy and Myers completely when looking to buy furniture.
All up, in total, the two beds were just under $10,000.
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Hello Jas, Thank you for your feedback. We would like to… Read more