Felt really comfortable
The salesperson, Rob, was really helpful and friendly throughout the whole process. I definitely recommend Gepps cross Sleepy’s for the mattress purchase. Mattress felt comfortable and no back pain at all.
Staff are liars and don’t honor what they say. Instead they hide behind oh that is what the terms and conditions say. Well how about your staff learn about the terms and conditions and don’t lie to customers by giving them false information. Would never buy from this company again.
Knowledgeable staff who know what they're talking about.
I am thoroughly happy with the service I received. Chris went through everything with me, from what the mattress was made of and on through what to look for in the comfort of a mattress. I was asked to try a few different types of mattresses and whilst laying on them I was checked that my spine was in alignment and that I was comfortable. He took his time to explain everything and allow me to take my time with no pressure to buy. I thoroughly recommend all the staff there. All very friendly and knowledgeable staff. Was a pleasure to deal with them. Big thank you to Chris, he made me feel very comfortable and was easy to talk to and he knows his mattresses.
The bed sold was brilliant
Extremely comfortable and great sleeping
Four years later they still had my records and once again gave me exactly what I needed for follow up
Brilliant friendly and professional service
Five Star Service from Joseph!
Joseph from Sleepy’s Auburn, really took the hard work out of purchasing a mattress. He was delightful from the moment I stepped into the store and even after leaving the store has left a lasting impression. He ensured I took my time making the right decision and had the kind of patience that most salespeople simply don’t.
He was friendly and professional and I appreciate the time he took not only to help me find the best fit for me but to explain the importance and key factors of protecting the mattress in order to get longevity out of it.
Above all, Joseph listened. So important in customer service. He listened and advised accordingly, and I am extremely satisfied with my experience. Thank you Joseph!
The best nights sleep in 3 years!
We invested in a sports performance mattress and electric base. 7.5hrs of sleep is better than 10hrs on my old mattress. I’m waking fully recovered everyday. The staff are awesome!
Excellent customer service
The staff at the Auburn store were very friendly and helpful. Jospeh took the time to explain the different products and the specials. Great customer service. My base has to be made, but I am looking forward to my new bed. Very happy with my experience at the Auburn store.
The perfect bed for me!
The staff were wonderful at the Carindale store. I received help on every level regarding the perfect mattress for me. I look forward to sleeping on my new mattress, hopefully back pain free.
Thank you so much! Jen xxx
The reviewer stated that an incentive was offered for this review
Fiona was very knowledgeable and super patient. We have recently had a bad experience with Sleepy but she made my wife and I feel very welcome.
Big tick from us and we would recommend sleep to our friends.
Excellent efficient and professional service
Joscelyn provided an amazing and professional service when we purchased our bed and mattress. The products were delivered on time and excellent quality. Highly recommend. Joscelyn was great and provided best price
Great product great service
We were shown all the firm mattresses available. Given very good information as to which mattress would suit our needs best. Sll information was written down for us. All in all A1 service. Thank you
Christina at Sleepy’s Toowoomba was very curtious and informative about your product. After listening to what I needed in a mattress she found me the one right for me. Thanks Christina, another happy customer.
- Verified customer
Peter from the Toowoomba store was very informative and knowledgeable about the product and technical specifications. His advice made the decision easy to purchase a trundle bed. Would recommend Peter at Toowoomba Sleepy to anyone who is seeking to purchase any of the sleepy bed range.
Excellent customer service
The staff were knowledgeable and friendly. They helped us to choose the correct mattress for us in a budget that we could afford. I really appreciate the time they spent with us to make sure that we were happy with our purchase.
Ashley service at West Ipswich outstanding
We just bought two king single adjustable bed bases and mattresses personally fitted for comfort and support from Ashleigh Staib at West Ipswich Sleepy’s store. I have to say that Ashley’s customer service was above and beyond. I visited the store on several occasions to purchase these beds that Ashleigh gave me a quote for but wasn’t quite ready to commit.....but Ashley’s patience time and time again was the reason I kept returning. Her manner and helpfulness making sure that I was looked after and making the right decision was the reason I bo...ught my two beds. We now have the adjustable beds at home and been sleeping on them for a week.....OMG they are amazing!!! The store is extremely lucky to have Ashley as part of the staff - fantastic service and always with a smile. You make an amazing saleswoman Ashley - thank you so much!!
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Questions & Answers
Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email email@example.com with your full name and address so our customer service team can assist.
The Sleepy's Team
Has anyone had any advise to give on sleepys contempt tranquility mattress?
My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all
I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.
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