2Sleepy's

Sleepy's

4.8

1,346 reviews · Statistics

PositiveNegative
96% · 1,29149 · 4%
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Return Claim MadeYes (14) · No (903)
Product Quality
4.9 (736)
Shipping
4.9 (43)
Customer Service
4.9 (936)
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Reviews

Brett Jackson
Brett Jackson Sydney, NSW

Fantastic Service

Michelle Beal was amazing to deal with. She was friendly and extremely knowledgeable about beds. I went in not knowing what I wanted and by the time I walked out I was completely comfortable with what i had purchased.

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Bella
Bella

Great knowledge and customer service

Michelle was knowledgeable, informative and had great customer service. We were able to select a bed and mattress in no time. She made us feel at ease with our choice, ensuring our purchase was the right decision for us. She explained the details, terms and was prompt. Michelle recommended a product for protection (Mattress protector) and explained pros and cons which helped with our choice.

  • Return Claim Made: No
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Sylvia G
Sylvia G Sydney, NSW · 3 posts

Very excited about our new bed purchase today

Purchased a new bed today from Maroon
His product knowledge was fantastic and he was so patient and pleasant to deal with
We’re so happy with our purchase today

  • Return Claim Made: No
  • Store Location: Moore Park
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Sucker
Sucker Launceston, TAS

The customer definitely does NOT come first.

I recently purchased a mattress but after 3 months the stitching started to come undone. We followed the warranty process, with pictures supplied etc. Sleepy's wanted nothing to do with the warranty claim and left us to deal with the warranty company, "The Comfort Group". Well, you thought you were dealing with Qantas the way they gave us the runaround. This issue is still not resolved after a further 2 months of haggling. When we asked for support from Sleepy's you could hear crickets chirping. Nothing....zilch. "Your problem now"... was the message that our unanswered emails suggested. Needless to say, I will never be dealing with this company again. Shop around folks!

  • Return Claim Made: No
  • Store Location: Launceston
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Sleepy's
Sleepy's · 

Hi Sucker, can you please provide your sales order number from your purchase so that we can review your claim? You can send your information to info@sleepys.com.au

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Gina
Gina Sydney, NSW · 2 posts

Excellent customer service and product knowledge

We were looking to replace our current mattress which we’ve had for over 10 years.

Maria at Caringbah supa centre was super knowledgeable and helpful in guiding us to find the most appropriate mattress for us.
She showed us quite a few mattresses at differing price ranges explaining the differences, and never pushy to sell us the most expensive. She encouraged us to try which one suited our bodies for comfort not just sell us top end for $.

She was very patient, polite and friendly.

Also, we love the fact that we have 60 days to try out the mattress and if it doesn’t suit we can change for another one. Gives us more confidence in the product.

Also, love that they are Australian made mattresses.

  • Return Claim Made: No
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Jules
Jules

King Size Matress

Thank you Kabeer for your great service and knowledge you shared with us whilst we were choosing our Matress. You are a wealth of knowledge in your field and made it very easy for us to pick the right matress. Looking forward to the next decade of good night sleeps. Cheers!

  • Store Location: Gepps Cross
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Greg
Greg

Topline

Really friendly, positive service and great discounts. A pleasure to do business with.

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Antoni
Antoni

Excellent service and Mattress

Very pleased with the highly professional and excellent service from Sherrie.

Sherrie was very informative and helped support us in making the right choice of mattress, which we are happy with.

We'd had a previous experience that wasn't so good elsewhere, shared some of this with Sherrie and she went over and above to make sure we selected the mattress that was going to work for us.

Thank you Sherrie and Sleepy's
Antoni & Jess

  • Return Claim Made: No
  • Store Location: Gepps Cross
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Customer
Customer

Exceptional Customer Service

Had one of the best customer service experiences at Sleepy’s and was well looked after. I was left feeling happy and confident with my purchase!

  • Store Location: Tuggerah
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Monique
Monique

Purches new bed

Recently I had the pleasure of purchasing from Sleepy’s in Kotara and was served by Tarsha. I was pleased with her exceptional customer service, from start to finish the experience was outstanding.
Tarsha is incredibly knowledgeable and attentive, she took the time to understand our needs and provided personalised solutions that perfectly fit our requirements. Tarsha’s engagement made the entire process smooth and enjoyable.
Overall, I can’t recommend Sleepy’s at Kotara enough. Their commitment to exceptional customer service is truly commendable, I will certainly be returning for any future needs.

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Tom L.
Tom L.

Michelle was great

Michelle took great care of us when we visited Sleepy’s and really helped us out with a big purchase. Her knowledge definitely made us feel like we were getting the best bed for us. Couldn’t recommend her enough.

  • Store Location: Moore Park Supa Centa
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Jacq
Jacq Sydney, NSW

Excellent service from Igor

Fantastic service and very informative salesman…very happy customers - would recommend.

  • Return Claim Made: No
  • Store Location: Moore Park
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John Campbell
John Campbell Metropolitan Adelaide, SA · 7 posts
 · Verified

Happy wife happy life .

Should have purchased these two long single adjustable beds years ago, they are fantastic matched with a ACA Chiro adjustable mattress 300 limited edition long single great nights sleep .Geoff Vaitkus was very helpful in arranging the order and the two men who delivered and put the beds together were so polite and friendly,I would have no problem recommending Sleepys to anyone who needs a great store and people to deal with .

  • Return Claim Made: No
  • Store Location: Sleepys Mile End Homemaker Centre 121-150 Railway Terrace South Australia
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Happy Customer
Happy Customer Sydney, NSW · 4 posts

Great Shop

Didn't know Sleepys existed - just walked past and went in. Staff are helpful and give good advice. It is also Australian made products - highly recommend this bedding shop

  • Return Claim Made: No
  • Store Location: Moore Park Sydney
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Mike Day
Mike Day Metropolitan Adelaide, SA · 3 posts

Sleepy’s

Chris was very welcoming and clearly explained the mattress positive points. There was no pressure to purchase - but I did!

  • Return Claim Made: No
  • Store Location: Mike End
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Questions & Answers

Ras
Ras · 

Reviews on chiro aspect luxury mattress

Guest
Kym
Kym · 

Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?

Sleepy's
Sleepy's · 

Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email info@sleepys.com.au with your full name and address so our customer service team can assist.
The Sleepy's Team

Guest
Lisa
Lisa · 

Has anyone had any advise to give on sleepys contempt tranquility mattress?

Watson
Watson · 

Hi Lisa

My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all

Amanda C
Amanda C · 

Hey Lisa

I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.

Amy Simpson
Amy Simpson · 

Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.

Guest

Get an answer from our members and Sleepy's representatives

Details

CategoryOnline Shops, Physical Shops and Bedding Shops
Offers Free Standard Shipping No
After Sales ServiceYes
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Contact info for Sleepy's

  • ABN: 51104154627

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