Sleepy's
- sleepys.com.au
- ✓ Verified company
- Award Winner 2023
1,346 reviews · Statistics
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Sleepy's is a ProductReview.com.au Awards Winner for 2023. Learn more
Fantastic Service
Michelle Beal was amazing to deal with. She was friendly and extremely knowledgeable about beds. I went in not knowing what I wanted and by the time I walked out I was completely comfortable with what i had purchased.
Great knowledge and customer service
Michelle was knowledgeable, informative and had great customer service. We were able to select a bed and mattress in no time. She made us feel at ease with our choice, ensuring our purchase was the right decision for us. She explained the details, terms and was prompt. Michelle recommended a product for protection (Mattress protector) and explained pros and cons which helped with our choice.
- Return Claim Made: No
Very excited about our new bed purchase today
Purchased a new bed today from Maroon
His product knowledge was fantastic and he was so patient and pleasant to deal with
We’re so happy with our purchase today
- Return Claim Made: No
- Store Location: Moore Park
The customer definitely does NOT come first.
I recently purchased a mattress but after 3 months the stitching started to come undone. We followed the warranty process, with pictures supplied etc. Sleepy's wanted nothing to do with the warranty claim and left us to deal with the warranty company, "The Comfort Group". Well, you thought you were dealing with Qantas the way they gave us the runaround. This issue is still not resolved after a further 2 months of haggling. When we asked for support from Sleepy's you could hear crickets chirping. Nothing....zilch. "Your problem now"... was the message that our unanswered emails suggested. Needless to say, I will never be dealing with this company again. Shop around folks!
- Return Claim Made: No
- Store Location: Launceston
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Excellent customer service and product knowledge
We were looking to replace our current mattress which we’ve had for over 10 years.
Maria at Caringbah supa centre was super knowledgeable and helpful in guiding us to find the most appropriate mattress for us.
She showed us quite a few mattresses at differing price ranges explaining the differences, and never pushy to sell us the most expensive. She encouraged us to try which one suited our bodies for comfort not just sell us top end for $.
She was very patient, polite and friendly.
Also, we love the fact that we have 60 days to try out the mattress and if it doesn’t suit we can change for another one. Gives us more confidence in the product.
Also, love that they are Australian made mattresses.
- Return Claim Made: No
King Size Matress
Thank you Kabeer for your great service and knowledge you shared with us whilst we were choosing our Matress. You are a wealth of knowledge in your field and made it very easy for us to pick the right matress. Looking forward to the next decade of good night sleeps. Cheers!
- Store Location: Gepps Cross
Topline
Really friendly, positive service and great discounts. A pleasure to do business with.
Excellent service and Mattress
Very pleased with the highly professional and excellent service from Sherrie.
Sherrie was very informative and helped support us in making the right choice of mattress, which we are happy with.
We'd had a previous experience that wasn't so good elsewhere, shared some of this with Sherrie and she went over and above to make sure we selected the mattress that was going to work for us.
Thank you Sherrie and Sleepy's
Antoni & Jess
- Return Claim Made: No
- Store Location: Gepps Cross
Exceptional Customer Service
Had one of the best customer service experiences at Sleepy’s and was well looked after. I was left feeling happy and confident with my purchase!
- Store Location: Tuggerah
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Purches new bed
Recently I had the pleasure of purchasing from Sleepy’s in Kotara and was served by Tarsha. I was pleased with her exceptional customer service, from start to finish the experience was outstanding.
Tarsha is incredibly knowledgeable and attentive, she took the time to understand our needs and provided personalised solutions that perfectly fit our requirements. Tarsha’s engagement made the entire process smooth and enjoyable.
Overall, I can’t recommend Sleepy’s at Kotara enough. Their commitment to exceptional customer service is truly commendable, I will certainly be returning for any future needs.
Michelle was great
Michelle took great care of us when we visited Sleepy’s and really helped us out with a big purchase. Her knowledge definitely made us feel like we were getting the best bed for us. Couldn’t recommend her enough.
- Store Location: Moore Park Supa Centa
Excellent service from Igor
Fantastic service and very informative salesman…very happy customers - would recommend.
- Return Claim Made: No
- Store Location: Moore Park
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Happy wife happy life .
Should have purchased these two long single adjustable beds years ago, they are fantastic matched with a ACA Chiro adjustable mattress 300 limited edition long single great nights sleep .Geoff Vaitkus was very helpful in arranging the order and the two men who delivered and put the beds together were so polite and friendly,I would have no problem recommending Sleepys to anyone who needs a great store and people to deal with .
- Return Claim Made: No
- Store Location: Sleepys Mile End Homemaker Centre 121-150 Railway Terrace South Australia
Great Shop
Didn't know Sleepys existed - just walked past and went in. Staff are helpful and give good advice. It is also Australian made products - highly recommend this bedding shop
- Return Claim Made: No
- Store Location: Moore Park Sydney
Sleepy’s
Chris was very welcoming and clearly explained the mattress positive points. There was no pressure to purchase - but I did!
- Return Claim Made: No
- Store Location: Mike End
Questions & Answers
Reviews on chiro aspect luxury mattress
Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?
Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email info@sleepys.com.au with your full name and address so our customer service team can assist.
The Sleepy's Team
Has anyone had any advise to give on sleepys contempt tranquility mattress?
Hi Lisa
My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all
Hey Lisa
I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.
Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.
Get an answer from our members and Sleepy's representatives
Details
Category | Online Shops, Physical Shops and Bedding Shops |
---|---|
Offers Free Standard Shipping | No |
After Sales Service | Yes |
Contact info for Sleepy's
- ABN: 51104154627
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Hi Sucker, can you please provide your sales order number from your purchase so that we can review your claim? You can send your information to info@sleepys.com.au