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Sleepy's
4.6 from 433 reviews

Reviews

(370)
(22)
(4)
(7)
(30)
  • Product Quality
    4.8 (137)
  • Return Claim MadeYes (3) · No (165)
  • Customer Service
    4.9 (151)


Hanna

HannaMetropolitan Adelaide, SA

Felt really comfortable

published

The salesperson, Rob, was really helpful and friendly throughout the whole process. I definitely recommend Gepps cross Sleepy’s for the mattress purchase. Mattress felt comfortable and no back pain at all.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGepps
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Vera

VeraSydney, NSW

Misleading customers

published

Staff are liars and don’t honor what they say. Instead they hide behind oh that is what the terms and conditions say. Well how about your staff learn about the terms and conditions and don’t lie to customers by giving them false information. Would never buy from this company again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown pop up store
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's
Eileen

EileenSouth East Queensland, QLD

Excellent Service!

published

Great customer service. Sales person was excellent. Very efficient and very helpful. Would recommend Jo. He went out of his way to explain the product and its good quality and benefits.

Return Claim MadeNo
Store LocationCarindale
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Elieen, thank you so much for taking the time to share your experience with our team at Sleepy's Carindale. We love our product and customers and appreciate your kind words.
The Sleepy's Team

Gail

GailMetropolitan Adelaide, SA

Knowledgeable staff who know what they're talking about.

published

I am thoroughly happy with the service I received. Chris went through everything with me, from what the mattress was made of and on through what to look for in the comfort of a mattress. I was asked to try a few different types of mattresses and whilst laying on them I was checked that my spine was in alignment and that I was comfortable. He took his time to explain everything and allow me to take my time with no pressure to buy. I thoroughly recommend all the staff there. All very friendly and knowledgeable staff. Was a pleasure to deal with them. Big thank you to Chris, he made me feel very comfortable and was easy to talk to and he knows his mattresses.

Return Claim MadeNo
Store LocationGepps Cross Homemaker Centre
1 comment
Sleepy's
Sleepy's T.Sleepy's

Diane

Diane

  • 2 reviews

Excellent sales rep

published

Very friendly sales assistant. The young lady was very helpful and patient. The assistant let me try different beds and pillows and didn't rush me. She seemed to know a lot about the different beds and pillows.

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Diane, we want all of our customers to enjoy the benefits of a great nights sleep and this most certainly starts with an amazing mattress and pillow. Thank you so much for taking the time to share your experience.
The Sleepy's Team


Great service

published

The bed sold was brilliant
Extremely comfortable and great sleeping
Four years later they still had my records and once again gave me exactly what I needed for follow up
Brilliant friendly and professional service
Definitely recommend

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMile end
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Julie.S

Julie.SSydney, NSW

Five Star Service from Joseph!

published

Joseph from Sleepy’s Auburn, really took the hard work out of purchasing a mattress. He was delightful from the moment I stepped into the store and even after leaving the store has left a lasting impression. He ensured I took my time making the right decision and had the kind of patience that most salespeople simply don’t.
He was friendly and professional and I appreciate the time he took not only to help me find the best fit for me but to explain the importance and key factors of protecting the mattress in order to get longevity out of it.
Above all, Joseph listened. So important in customer service. He listened and advised accordingly, and I am extremely satisfied with my experience. Thank you Joseph!

Customer Service
Return Claim MadeNo
Store LocationAuburn
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Julie, we always love to hear from our customers and your comments are amazing. Thank you so much for enjoying the Sleepy's Auburn shopping experience!
The Sleepy's Team


Dan

DanSydney Surrounds, NSW

The best nights sleep in 3 years!

published

We invested in a sports performance mattress and electric base. 7.5hrs of sleep is better than 10hrs on my old mattress. I’m waking fully recovered everyday. The staff are awesome!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSleepy’s West Gosford
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1 comment
Sleepy's
Sleepy's T.Sleepy's
Jodie

JodieSydney, NSW

Excellent customer service

published

The staff at the Auburn store were very friendly and helpful. Jospeh took the time to explain the different products and the specials. Great customer service. My base has to be made, but I am looking forward to my new bed. Very happy with my experience at the Auburn store.

Customer Service
Return Claim MadeNo
Store LocationAuburn
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Jodie, thank you for taking the time to share you experience with the team at Sleepy's Auburn. We are certain you will love your new bed.
The Sleepy's Team

Jen

JenSouth East Queensland, QLD

  • 2 reviews

The perfect bed for me!

published

The staff were wonderful at the Carindale store. I received help on every level regarding the perfect mattress for me. I look forward to sleeping on my new mattress, hopefully back pain free.
Thank you so much! Jen xxx

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Jen, lumbar support while you are sleeping is so important and the team at Sleepy's Carindale are amazing experts at finding the most suitable mattress for their customers. Thank you so much for sharing your experience.
The Sleepy's Team

The reviewer stated that an incentive was offered for this review


Steve

SteveSouth East Queensland, QLD

  • 2 reviews

Excellent service

published

Fiona was very knowledgeable and super patient. We have recently had a bad experience with Sleepy but she made my wife and I feel very welcome.
Big tick from us and we would recommend sleep to our friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacgregor
See all answers
2 comments
Sleepy's
Sleepy's T.Sleepy's
Steve
Steve

A Big thanks to Darren the store manager as he followed up on the order and the delivery and this was very much appreciated.


Excellent efficient and professional service

published

Joscelyn provided an amazing and professional service when we purchased our bed and mattress. The products were delivered on time and excellent quality. Highly recommend. Joscelyn was great and provided best price

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEast gardens
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Gary, we love our product range and believe in the benefits of a great nights' sleep. Thank you so much for sharing your experience with our Sleepy's store.
The Sleepy's Team


Lizzie B

Lizzie B

  • 2 reviews

Great product great service

published

We were shown all the firm mattresses available. Given very good information as to which mattress would suit our needs best. Sll information was written down for us. All in all A1 service. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSleepys at Cambridge Park.
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Lizzie, we have a wonderful range of firm mattresses and we are so pleased the team at Sleepy's Hobart found the one special product that was right for you! Thank you so much for sharing your experience, it is appreciated.
The Sleepy's Team


Lyn B

Lyn BDarling Downs, QLD

  • 2 reviews

Excellent Service

published

Christina at Sleepy’s Toowoomba was very curtious and informative about your product. After listening to what I needed in a mattress she found me the one right for me. Thanks Christina, another happy customer.
Lyn B

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToowoomba
See all answers
2 comments
Sleepy's
Sleepy's T.Sleepy's
Lyn B
Lyn B

Really loving my new mattress. One happy customer.
Lyn B

Gary Hauck

Gary HauckDarling Downs, QLD

  • 2 reviews
  • Verified customer

Excellence

published

Peter from the Toowoomba store was very informative and knowledgeable about the product and technical specifications. His advice made the decision easy to purchase a trundle bed. Would recommend Peter at Toowoomba Sleepy to anyone who is seeking to purchase any of the sleepy bed range.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToowoomba
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Gary, we really appreciate you taking the time to share your experience at our Sleepy's Toowoomba store. The team there are always willing to help our customers find the most suitable beds for their needs.
The Sleepy's Team

Bradi Mcgee

Bradi McgeeHobart, TAS

Customer service

published

Our salesman was friendly , easy to talk to and knew his product. I would go back to this store at Cambridge in Tasmania because of the high quality service we received.

Customer Service
Return Claim MadeNo
Store LocationCambridge
1 comment
Sleepy's
Sleepy's T.Sleepy's

Peter

PeterSouth East Queensland, QLD

  • 2 reviews

Awesome bed

published

Went in for price on mattress. Walked out with Mattress and electic base new pillows and mattress protector . Can't wait to sleep on it . Thanks to the friendly and helpfull staff .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarseldine
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Peter, you are going to wake up feeling AMAZING with the full sleep offer! Thank you so much for sharing your experience at our Sleepy's Carseldine store.
The Sleepy's Team


SUSAN007

SUSAN007Metropolitan Adelaide, SA

  • 3 reviews

Excellent customer service

published

The staff were knowledgeable and friendly. They helped us to choose the correct mattress for us in a budget that we could afford. I really appreciate the time they spent with us to make sure that we were happy with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGepps Cross
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Susan, thank you so much for taking the time to share your experience at our Sleepy's Gepps Cross store. We love nothing more than working with you to find the most suitable mattress for your individual needs!
The Sleepy's Team


Very good service

published

I found the service very good took the time to inform us about the different mattresses . Made the process easy to understand to the time of purchase. Highly recommend them. Thanks again

Return Claim MadeNo
Store LocationMileRnd
1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Bronwyn, it is our goal to match our customers to their most suitable mattress and we are so pleased the team at our Sleepy's Mile End store helped you find your new bed. Thank you for taking the time to share your experience.
The Sleepy's Team


Sharon McKerrow

Sharon McKerrowSouth East Queensland, QLD

  • 3 reviews

Ashley service at West Ipswich outstanding

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Ipswich Sleepy’s
See all answers
1 comment
Sleepy's
Sleepy's T.Sleepy's

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Questions & Answers

Ras

Rasasked

Reviews on chiro aspect luxury mattress

No answers

Kym

Kymasked

Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?

1 answer
Sleepy's
Sleepy's T.Sleepy's

Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email info@sleepys.com.au with your full name and address so our customer service team can assist.
The Sleepy's Team


Lisa

Lisaasked

Has anyone had any advise to give on sleepys contempt tranquility mattress?

3 answers
Watson
Watson

Hi Lisa

My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all

Amanda C
Amanda C

Hey Lisa

I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.

Amy Simpson
Amy Simpson

Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.


Get an answer from our members and Sleepy's representatives

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