Reviewer Photos & Videos
Absolute Garbage !!
Bought a mattress at OMF in Tweed Heads South in 2019. First night sleeping on it... woke up in morning feeling sore, it was like sleeping on a hard rock ! Went back to the shop after 3 days to tell them it’s to uncomfortable and it’s not what we asked for, the lady at the shop said it will take 3 months to break in and to wait as it will get softer over time. It’s been 13 months now and it’s still hard as a rock, OMF have not offered to replaced it with another mattress or refund. I rang to tell them and their response was there is no warranty...on comfort. My body is in pain and I suffer from shoulder and hip problems now due to sleeping on this horrible mattress I bought from OMF OMF at Tweed Heads South sell rubbish mattresses !! Don’t buy a mattress from there, the products they sell are cheap and nasty !!!
Macgregor Store - helpful and friendly service
I recently purchased a mattress from the Macgregor store and the lady I spoke with, Vikki, was very helpful with her advice. She has a friendly and courteous manner and also advised me about buying a bed frame from their online store. I am very satisfied with the items I purchased. The delivery time was quick and I had the bed assembled for me. Overall a good experience and I would use this store again.
Doesn't last 5 years
Had bought a mattress back in 2017 and it had a 5 year warranty, what a joke. It had started sinking in strange spots after 2 years, we ignored it and just rotated it around, however it has now gotten to a point where we're having horrible sleep with back pain from the uneven balance in the springs. We had kept the receipt and invoice and had sent an email where they asked for photos of the mattress with a pole on top of it, so I did. I mentioned I could bring it in for a PHYSICAL examination, as you can never tell anything from a photo but the...y conveniently ignored the fact I would bring it in for them to see, I'll assume due to "COVID-19" reasons. Anyhow, they decided to send a "document" explaining how "body grooves are normal" and "back pain" aren't covered under warranty, I didn't realise you could tell from a picture if the inner mechanisms were in tact or not, amazing X-Ray vision there. I was completely furious as they obviously just look for ANY reason to not cover the warranty. So I would suggest not getting a mattress from them, as they'll look for poor excuses to void your warranty. As I see from the other bad reviews, I'm not the only one.
Never get scammed by OMF.
Absolute rubbish mattresses.
Bought a medium firm king mattress from OMF. Ever since it has sinking problems even after rotating every month.
First year they came to fix, upon a claim and explaining the sinking issues.
Again found the same issues.
They asked us to send pics with certain level of information on the sink.
It's over 4 inches sink at the middle of the mattress.
Manager came to our house and tried many ways to avoid us. He very rudely says you are not using slats so I won't cover your mattress.
Later he says if you buy another mattress from us we will reduce the price or we give discount.
Or if you buy mattress from anywhere and provide the receipt, we will give a mattress protector for free....
Visited Tamworth store and purchased our Keppell Matt we were extremely happy with the service by Therese her knowledge n friendliness were great. We received a great deal. Highly recommend going and seeing these girls Therese n Jenny . 5 star service.
The Artarmon team were extremely helpful in recommending the perfect mattress for our price bracket and requirements. They were not pushy at all - just listened and advised and were very patient whilst I changed my mind in store a few times! The mattress itself is wonderful - I have been raving about it to everyone- not too hard, not too soft but “just right” (as Goldilocks would say). It is a Cloud 7 firm mattress. Don’t be deterred by how firm it feels on Day 1 - it takes about a week to properly “bed in” but then you won’t look back! No aches and pains in the morning and the best sleep in ages. Full marks to Sharon and her Artarmon team and to the OMF bed quality.
Very happy with my mattress I bought from the Warrawong store. Well priced and super comfy. Nev was very helpful and patient as we weren’t sure what we wanted. She answered all our questions and made us feel very comfortable in the store.
Alexandria Shop, Great service and they look after you so will specifically Syed
He is the man of the shop
Always ask about him he will give you the best help ever
The reviewer stated that an incentive was offered for this review
Soooooo love my new bed
Went looking recently for a new bed. Layed down on a few at different shops n found one I loved to bits at OMF at Heatherbrae NSW. I like to buy Australian where possible n its an Aussie made bed n the sales team there were great. My sales girl was really helpful. Her name was Sarah. When I'm due for another bed which will be no time soon but I would definitely consider just a new version of what I brought from them. Two thumbs up for Sarah n the rest of the team at Heatherbrae.
Thank you Lena!
I visited the Gympie store with the intention of purchasing two single mattresses for the Grandchildren’s bedroom. The store manager, Lena knew her product and was extremely helpful with the advice ensuring we not only received mattresses that were suited to our needs, but we felt we received a great deal as well. Kindest Regards Val Visser.
Great Mattress and Excellent ServiceI
I recently purchased a Bella Vista mattress from the OMF Macgregor store. I wasn’t sure which mattress to choose so I asked a staff member for assistance. Vicky Luke was extremely knowledgeable, friendly and happy to assist me with all my questions. After going through all my queries she made me feel very confident with the mattress I chose. She also assisted me with the delivery of my mattress. Everything ran so smoothly and I would be more than happy to recommend OMF products to all my family and friends.
Very good experience
Very good service at the Casula store, tested mattresses and purchased a quality mattress at a good price within an hour. Friendly and helpful sales assistants.
Fantastic service and product knowledge from Sharon at Artarmon!
We bought a mattress from OMF Artarmon and although it was comfy - soon found out it wasn't the best fit for us. We phoned up Sharon at Artarmon and she couldn't have been more helpful if she tried! It took no longer than 15 minutes for her to work out what we needed and liked in a mattress (we had no clue) and she soon pointed us in the right direction. It was a pleasure dealing with Sharon, and we will most certainly be back for all our future bed needs!
Thanks for a great experience :D
Outstanding customer service. Deliver on their promises.
I bought a king size mattress from OMF approximately 3 months ago and had buyer’s remorse regarding the size before getting the mattress unpackaged. I called the store and they allowed me a change-of-mind exchange for a smaller size without any issues (because it was a bed-in-a-box that was still packaged). The exchange went smoothly with staff being understanding and helpful (I felt like an idiot at this point but they were awesome). Unfortunately the mattress I selected gave me severe back pain because it was far too soft. I put off claimin...g the comfort guarantee exchange because I assumed it would be difficult and time consuming and I’d have to explain myself. After about 90 days I returned to the store and asked what I needed to do to take advantage of the 100 night comfort guarantee. I was told all I needed to do was select a new mattress and pay a delivery and pick up fee. The sales person did not try to convince me to keep it and I wasn’t asked why except in the context of which mattress would be a better fit for me. The sales person pointed me in the right direction for my back’s requirements within my budget and allowed me plenty of time to decide. The following day the new mattress was delivered ( and it’s perfect for me!) and the old one picked up. I can’t fault the service and they definitely deliver on their promises. It was so easy.
Been served by sales person names Caitlin.
Tried Signature variant (Saint Kitts)m was comfortable with signature variant and said would like to go ahead.
During conversation discussed with sales person that likely I might go with 2 mattress as my neighbour friend is also looking for mattress and not yet decided on his budget and not tried any kind but definitely looking for firm mattress.
Negotiated the King mattress along with 2 pillows, mattress protector and delivery for $3864 (2 King Mattresses, 4 pillows, 2 mattress protectors and delivery...
Poor customer service
This was very disappointing as when we bought the mattress it was one of the most expensive in the Alexandria store and I bought it specifically for maintaining back support. It’s failed to do as promised resulting in ongoing back pain! Your warranty and promises are not worth the paper they are written on, with excuses as a way of neglecting customer care.
Back royally ruined after 1.5 yr in a $2400 top of line mattress
We got what they said is top of the line mattress, the air saint mattress for 2400. It was absolutely amazing to sleep on for the first 8 months. 10 months in, both my husband and i found the body inpressions lacked support. We started having back aches. Now 1.5 yrs in, i cant sleep for any longer than 6 hrs in the bed. The mattress has royally ruined my back. I should have stopped using it sooner but with the price I paid, I cant afford another one so soon.
Wonderful mattress and customer service
Recently we visited OMF, Prospect. Jackie was informative and very insightful. She helped my husband and I achieve what we desired in a mattress. No more back pain and a significantly better nights sleep. Thank you so much Jackie and her team. Im a returning customer and highly recommend the OMF crew.
Poor Quality Mattress
After using the mattress for one night I got a backache which I never had before. Tried to return the mattress but was told I need to 'wear it in' for 2 weeks. After 2 weeks of having a constant backache I tried to return it again. The store I purchased the mattress from had closed down so I emailed them and got no reply. No telephone number to contact Head Office was anywhere to be found. I had to go to another store miles away and they gave me the run around for the next 3 months. They would not refund as I requested and would only exchan...ge for another mattress which I really didn't want after months of constant backache. Finally got it exchanged only to have the exact same problems. My lounge was more comfortable than the mattress. To top it off they charged me for delivery. This has been the worst purchase I have ever made. I will never purchase from this company again. Be aware returns are not as simple as they say.
Best Mattress Store in the ACT!
I need to acknowledge that I had purchased a bed from a competitor only last year but had to wait 8 weeks for delivery; I used their specific “bedding system”, but I found this mattress has since overly softened beyond expectations . An immediate change became necessary following many uncomfortable nights sleeping on the lounge, thinking that that I could not afford to replace my “new” bed so quickly.
Upon my arrival at OMF Fyshwick I was swiftly acknowledged by Stuart, whereupon I requested time to look around. I’d previous been to other Fysh...
Questions & Answers
Currently have a 1 month old OMF mattress that is awful. It is worth $4000 do its not a cheap one. It is all lumpy and has already saged at the hips. This is after having heaps of trouble with A H Beard. I need to exchange it but I am concerned I will have the same issues with another one. Do any of them guarantee the springs won't give up after a few nights? What manufacturer do you recommend from OMF? This one is sleepeeze.
Hi I’m just making a inquiry on the price of a plush queen mattress & base please
I have had 8 spinal fusions and have an electric back lift bed which assists me in sitting up to get out of bed.
The mattress I have is very uncomfortable in the upright position.
Do you have a mattress which will retain its comfort on an electric back lift bed? Many thanks Margaret OLIVE.
Have since been into Taree store and tried and purchased a foam mattress which does not contain springs. This was delivered today and I have spent several hours resting and can only say my new mattress is MAGNIFICENT.
Josh and Nic were so helpful I would highly recommend your great Staff and of course your product.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.