Original Mattress Factory (OMF)

Knowledgeable and courteous staff who were a pleasure to deal with and are great ambassadores for OMF. Show details ·  1

I am part of a family of 5 (Mum, Dad, F18, M17, M13). Each of us purchased something and have loved it. Mum and dad previously had the Urban Suppot from OMF which was great for dad as a hot sleeper, though after 6 years, they have upgraded to the Hamilton mattress which they love! They sleep so comfortably for so long, it was a great choice. I… Read more ·  1

purchased the Newport mattress which is also top of the range like the Hamilton. It has been great for me, as someone with spine issues, as a side sleep, so softness of the mattress has helped to straighten my spine as I’m sleeping, so I wake up with less pain. My mother and I also both purchased the corn fibre pillows which we absolutely adore! The 17yr old got the Mosman Gas lift bed which has been great for additional storage and hiding the mess expected of a teenager. Mum loves how clean his room looks now. The only thing I would recommend, is paying the additional fee for the assembly of Gas Lifts, they truly are a pain to build and took 3 adults around 2.5 hours to complete. The 13yr old got the revivify soft mattress which he hadn’t tested in store, however, after the first night of sleeping, he would not stop chatting our ears of about how comfy it was compared to his old mattress, it wasn’t too expensive, and will be a great support for him as he continues to grow. We did purchase home delivery as well which was great! The drivers took the mattresses into the respective rooms, a great convenience for us! The Newport and Hamilton mattresses also have handles on each side which make the processes of rotating the mattress a breeze. I heavily recommend anyone purchasing a mattress to buy the ‘Signature Tencel Mattress Protector’, it has a 10 year warranty where if anything gets through, they will professionally clean your mattress, and if damage is done, there’s a chance the company of the protector will replace your mattress for you free of charge! It think it a worthy investment. Can’t wait for more future purchases at OMF!

Niki from wagga wagga store was fantastic, I told her what I wanted and she showed me a range of mattresses to suit, no hard sell, very knowledgeable about products, the 30 day money back guarantee was also a win win situation if my choice was wrong I had 30 days to swap, Fantastic idea and this alone sealed the deal for me. After spending… Read more ·  3

thousands on a top of the range computer analysed mattress 2 years ago from a competitor I have not had a restful sleep in all this time. I believe Niki knew her product and was able to suggest best option for my needs. That's the sales pitch done now, today I got my mattress to say I wasn't looking forward to opening this Bed in a box is an understatement ( iv seen tube video of ppl being injured undoing these things). OMG!!!!! so easy basic easy to follow instructions and a great little tool enclosed to help unpack it.I had it on my bed within 15 minutes, I've got to wait 48hrs untill fully ready so I can't post comfort rating yet but from trial I am actually excited and am looking forward to a restful nights sleep

Staff were amazing, super helpful, went through all the different options of the type of bed we were looking for. Had a few questions afterwards and the team at the Capalaba store called me straight back. Will definitely return here for our next bed purchase Show details ·  1

I had a fantastic experience shopping at OMF Morayfield. The team member that helped me was Stacey. She was extremely efficient and had very good knowledge of the products. I am a huge procrastinator when it comes to large expenses and she made the whole journey of trying to purchase to new beds for my teenage boys much simpler and easier without any added pressure. Show details ·  1

I bought a mattress from OMF years ago. It was a great experience, website was easy to use and delivery was excellent. The mattress was an OMF brand and was comfortable and lasted a long time. Highly recommend OMF, 5 stars. Show 3 replies

DO NOT BUY THIS PRODUT. ITS TRASH! I bought the now called KD heavy duty Queen mattress base. Supposed to have a 10-year warranty. 6 months in and creaks everytime I roll over, keeping me & my partner awake at night.. (Attached a sound clip for your enjoyment). The Store is asking for video of mattress on, mattress off and roll around on the… Read more

frame with mattress off. (Which I already physically did with the Seal postupedic rep that came to my house to inspect.). With a 10 year warranty, they still have you go through a heap of nonsense hoops to deal with, because they dont want to refund me. Do not buy from this company, spend an extra $100 elsewhere.

Although the delivery guys were great, I did an online order, paid $99 for delivery and I am now told I have to collect the manchester items from the store. I would have picked up the whole order and saved myself $99 had I known this at time of order. I was only told this after sending 2 emails with no response and then calling the store.

Paid for a bed, still chasing – Absolute mess. Initially went to the Alexandria store a couple weeks back to look at beds, found one I like - lady in the store was lovely, checked stock said they had two left. Ordered the bed 20 minutes later (this was a Friday night). Get a call Monday telling me the stock list hadn't been updated and the bed was sold out from other stores.… Read more

They told me the display bed was available, I asked if the display bed could be offered at a discount got told I would get a call back.

Come Wednesday, no call, I call again and get told I'll get a further call back.

Thursday nothing, I send an email, no reply.

Friday, I call again, get told someone will call me back, nothing. I send another email specifically asking for someone to email be back in writing.

I call again today (Monday, 10 days after my order) guy picks up 'oh someone should've called you on the weekend' well, they didn't. 'We can. give you two free pillows' with the display bed. Um, no. I ask if I can't get a discount then to fully refund me. The guy asks me to call back later. I tell him Im not calling again, I've been calling and getting messed around plenty. It's wither a discount or a refund, happy with either but Im not paying the same price of a new bed for a display bed, that's ridiculous.

Honestly, dealing with these guys has been a complete nightmare, really not worth the time and effort. Im guessing I'll be waiting another 10 days for a refund and likely will having to keep making calls.

Update: after being told they would call me back again today, and reply to my emails. They didn’t. Still no answer, still don’t know what’s happening.

Called me today, 12 days later, expecting to pay the full price for stock floor display furniture. I’ve now missed out on another frame through another company.

Please don’t waste your time with these guys, it’s not worth the headache with poor service and unprofessional staff.

I’m very happy with my purchase and would definitely recommend OMF to anyone looking for a good-quality, comfortable mattress. The staff were also friendly and helpful when choosing the right mattress. Was very lovely to meet the lady who helped us with the our purchase and the manager too

We shop at OMF Auburn and found the customer service to be excellent. The staff were friendly, courteous and helpful. We saw a bed we liked and returned the next day, on 2 August, to place the order. At the time, we were told the bed was in stock, so we paid in full and were advised that we would receive an SMS within two weeks to arrange the… Read more

delivery date.

Unfortunately, after three weeks, we still hadn’t received the SMS. I called the store and was then advised that they were waiting for the stock to arrive from overseas, which was not what we had been told at the time of purchase.

Another two weeks later, I called again and asked if the order could be expedited. We eventually received the SMS and our bed was finally delivered on 24 September. In total, it took nearly two months from placing the order to receiving the bed.

It would have been appreciated if we had been kept informed about the delay rather than having to contact the store ourselves. I also think it is important not to overpromise delivery timeframes if the stock is not actually available.

Having said that, the bed itself is amazing, and we absolutely love it. The product is excellent, and our experience with the staff at the store was very positive. The main issue was simply the communication and delivery timeframe.

very good customer service. The product also works well but I seem to have a problem with my remote control. Even after replacing the batteries, the light button do not seem to work. It works sometimes after trying several times, but very frustrating. I think I need a replacement for the remote control. Show details ·  1

Bought a memory foam pillow great customer service from lady in Gympie store product knowledge was great as was customer service. Very satisfied . My pillow is fantastic no pain comfort sleep now. Show details ·  1

I would just like to thank Victoria and Maree for there quidance and knowledge of mattresses at OMF Orange in helping me select the one that would suit most Thanks Phil Show reply

I purchased my first mattress in a long time this morning at the South Nowra store and was served by Anthony. Couldn't have asked for a better experience. He was knowledgeable and informative and gave me fantastic service. The store itself was clean and well presented with plenty of options. The mattress I chose was in stock and available for collection straight away. I won't hesitate to go back and see Anthony next time I'm in the market Show details ·  1

Excellent service and great product, the team in store and Michelle that assisted us with the delivery and the two delivery guys were all amazing...very much appreciated Show reply

Excellent service at Capalaba Branch. Very well looked after by all their Staff, particularly by Jo. Very impressed with my Refresh mattress, and may there be many refreshing sleeps ahead. Show details ·  1

I just came in to look, but ended up buying because Shelley managed to show me 2 mattresses that suited me, both on special! I am very pleased with the mattress, and so is my back :) Show details ·  1

Shopped around in few stores for a motion operated bed, omf at campbelltown was the best staff that I encounted. Pleased with the pricing I purchased my bed and mattress which was delivered without any delays. The delivery was excellent, received uptodate messages and given a good demonstration of how it operated and they even removed all the… Read more ·  1

packaging when it was completed. Have had it for a week now and have had really slept well, there is just so many different positions that can be had to suit ( the massage function was a bonus) do not think I could go back to using a standard mattress and BASE again.

Wonderful experience with quality products always. Several products at different times we purchased with great quality products and customer service. Highly recommended for anyone who looks for value for money with satisfaction. Show reply

Great buy I now have a better nights sleep. It was easy to navigate the store you now when you see the price on the bed. Great range of beds to try out, and price range. Show 3 replies

Extremely happy with our purchases of bed head, mattress and pillows. Super comfy and very high quality. The customer service at the Capalaba story was outstanding. Highly recommend. Show details ·  1