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Macquarie Bank Platinum

Macquarie Bank Platinum

Qantas Rewards, Macquarie Rewards
2.1 from 13 reviews

See the Best Frequent Flyer & Travel Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • 0% p.a. balance transfer for 14 months

  • No international transaction fees

  • Some Travel and Purchase insurances included

Cons

  • Need to spend ~$3,200 to receive a $20 gift card

Reviews

(1)
(3)
(0)
(1)
(8)
  • Rewards
    4.5 (2)
  • Online Experience
    4.5 (2)
  • Transparency
    4.5 (2)
  • Customer Service
    4.0 (2)
  • Rates and Fees
    4.5 (2)
  • Card / Account Used For
    • Overseas/Travel (1)
    • Everyday Expenses (1)
  • Application Process
    4.5 (2)


Jo L

Jo L

  • 2 reviews

Great credit card

published

The Macquarie card is a good looking card that come decent benefits. May not be the best value for the annual fee, but it's decent free one that comes with their home loan. It comes with international and domestic travel insurance, many other policies only cover overseas travel. The card paired with their app is incredible. Instant notification of any spend on your card. The app is also great for budgeting as it can seperated your spending between categories like food, transport, finance, bills etc. Down side of this card is the capped 1:$1 qantas points.


Vic Ya

Vic YaGreater Melbourne (Metropolitan), VIC

  • Verified customer

No currency conversion fees

published

Signed up for this card with a good Qantas frequent flyer points sign up bonus and will be keeping it for its no foreign transaction / currency conversion fees with all my international purchases.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateOctober 2019
Main Point of ContactPhone
Card / Account Used For
  • Overseas/Travel
See all answers
RLCD09

RLCD09Sydney, NSW

  • 9 reviews
  • Verified customer

Great card for everyday use

published

This is a great visa card that earns Qantas frequent flyer points. The Macquarie banking app is first class so it's easy to monitor spend and pay bills. I definitely recommend if you are looking for a card for everyday use.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Main Point of ContactOnline
Card / Account Used For
  • Everyday Expenses
See all answers

Applied for Macquarie Hilton Platinum card purely for automatic Gold Status

published

However found out 2 months later still not upgraded to Gold and had to call multiple times for them to understand what i am talking about and they even fwd me to Hilton who had no idea either. Finally had to get it escalated for accounts team to follow up and still waiting on resolution and my holidays are coming soon so hope its resolved before that. Call centre staff have no idea about this Hilton.


Terrible dealing with customers in hardship

published

Macquarie credit cards are really intrusive and unhelpful. The service is very poor. Member benefits are terrible and the card is way too expensive.


Terrible processes and service

published

Overly long and complex procedures, and call centre service unhelpful. The only good thing is their call centre usually picks up. Would not go there again.


AEC

AECAU

Worst experience ever

published

LaNZ

LaNZSydney

  • 38 reviews
  • 26 likes

Call centre is in Manilla and is inefficient, website is terrible, too many different departments

published
SarahG

SarahGSydney

  • 25 reviews
  • 7 likes

Archaic

published

TERRIBLE

published

There are better credit card providers out there. As the credit card came with my loan, I was not aware that it was not cancelled when I refinanced. They did not provide me with new login details to check my outstanding amounts (which I assume it was taken care off when the refinance occurred). It accrued interest (obviously) and did not bother to contact me for outstanding payment. Called customer care, they only transferred me to 5 other people. Not worth it.


nski

nskiSydney

Understand what "eligible" purchases means before you apply for the Qantas Freq Flyer bonus points

published

Good

published

macquarie bank is a stable financial institution which provides excellent customer service however lacks compared to other banks when it comes to branch offices & competing interest rates, while i realise the global financial crisis does not help, it would be nice to see macquarie return to where it was in the middle of 2008
founding member benefits
4 free additional card holders
still a high yearly fee $200
no founding member benefits yet in WA


Neecy1406

Neecy1406

  • 6 reviews
  • 1 like

Terrible

published

I got this card as they told me it would cover vehicle rental excess up to $5000 in Australia. Just purchase car rental on card to activate. The insurance company says it is only for interstate travel if you purchase the return airflights on the card. Rang Macquarie Bank to check they told me we dont cover vehicle excess, I corrected them, so they checked and then gave me the same story as the insurance company, then sent me an email stating they dont its only international travel. Useless! Dont trust what they say as no one seems to know what they are talking about, I still dont know what I am covered for, neither do they.
It has a reward system and insurances included
No one seems to know exactly what their product covers

Questions & Answers

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