Madame Skin Studio

After seeing all the glowing reviews and beautiful photos of your work, I was genuinely excited to book a treatment with you. As a fellow mother, I empathized when you mentioned starting late due to having a young child at home—I understand how challenging it is to juggle work and parenting. Initially, I didn’t intend to leave a review. But after reading another client’s experience that mirrored mine, I felt compelled to share my own. I always use my real account for reviews, whether positive or negative, because I believe in transparency. In July, I messaged you to inquire about pricing for a multilayered deep clean, and you confirmed it was $150. When I followed up on the 11th, there was no mention of a price increase. Then, on September 26th, I requested an appointment and you offered a same-day slot at 12:30 PM. Despite living 40 km away, I arranged childcare and took time off work—something I mentioned during our session. At 11:33 AM, you messaged to delay the appointment to 12:45 PM and offered a free head massage or LED therapy if I paid in cash. You didn’t provide a full address, only an approximate location, and I waited outside for 10 minutes until you called with directions to your home. The appointment lasted about an hour. I want to note that I did not consent to having my photos taken or shared publicly. I have lodged a formal complaint to AOIC under section 21. You requested payment before starting the treatment which was odd and offered an optional mask for an additional $30. I initially declined, saying I might try it next time. However, during the session, you repeatedly asked if I wanted to add the mask or other treatments since I had traveled far. Near the end, you insisted again, saying it was the right time to apply it, and I reluctantly agreed—I felt pressured and coerced. You asked me to send payment via Pay ID to a different number: [Number Removed] under the name [Name Removed]. Later, you brought out a payment terminal and asked me to pay the $30 separately to another account, citing for tax reasons. This payment was made to [[Name Removed]. In total, I paid $220. Honestly, the treatment didn’t feel worth the cost, but I chose to leave quietly. I wasn’t planning to return, and only decided to write this after seeing another similar review. You assumed that anonymous review was mine and blocked me. When I asked why you were no longer active on Instagram, you responded with a hostile message—which I found highly unprofessional. This experience has made me question the authenticity of your reviews. Many seem scripted or possibly paid. I’ve contacted the ATO and confirmed that this is not a registered business.