Poor quality, Poor customer service
The stitching came undone after only two years leaving the pillow top exposed. It took two months for the customer service department to get back to me about the warranty claim and a further two months for them to repair. I use the word repair loosely because the stitching was still not right. Do not waste your money.
Purchased in September 2017 at Snooze NSW, Campbelltown for $2,400.00.
Sagging and back pain
I bought a Queen bed Grosvenor mattress worth $2500. Medium. After less than 2 years, it is sagging on both sides. I feel that I am falling into a sink hole.My partner has terrible back pain.
Purchased in February 2017 at Snooze QLD, MacGregor for $2,500.00.
Terrible mattress! DO NOT BUY
Would never buy another one. Terrible service, Terrible mattress. Have had to replace only 3 years after purchasing. The mattress has sagged, they are refusing to come and inspect. Rude and unhelpful. Hard and uncomfortable. Have developed neck and bad issues from sleeping on this bed. Sleep quality has reduced.
Purchased in November 2015 for $2,000.00.
Madison Grosvenor - Mattress review
Excellent mattress! Exactly what I was after and I would 100% recommend to anyone. Great support and comfort. The Staff at Snooze were excellent to deal with.
I think most of the negative reviews below are quite poor and not a realistic or correct review of this mattress. I think they are more of a reflection of the poor choice that the customer made based on what type of mattress they actually needed....
Firm mattress, good nights sleep
Very happy with our mattress choice, bought from Snooze.
It is a very firm bed which is what we wanted, but I find it does have sufficient give in shoulders, hip and knee so they don't feel pressure points when I am sleeping.
The mattress has good firm edges, so does not sink down when sitting on it to get out in the mornings.
I appreciate the side handles, which assist with manoeuvring mattress to rotate, mattress is heavy but not unmanageable.
I like the fact also it is a Brisbane made (Australian made) product.
The only negative for m...e is that it is deeper than my old mattress, so my fitted sheets are difficult to put on as there is not much slack. I am still a little concerned with how the tencil filled top will go with time, whether it will 'pack down' or will it still soft. But time will tell on that. Edited to add after 3 months: Still going okay, tencil top is not as soft and fluffy as it was. Mattress feels as tho it is 'sagging' / defined indent with hump in middle of bed. Still a comfy mattress. Definitely a HARD mattress.
Goodbye Sore Lower Back - Hello Perfect Night's Sleep
This mattress came highly recommended from friends and family and hasn't disappointed.
It has pocket springs, so you can never feel the person next to you moving.
Reasonably priced - could not recommend this product enough.
Also staff at Snooze, Moore Park were exceptional.
Best mattress ever
We love our mattress purchased in March at Snooze. It provides the perfect combination of support and comfort and I love that it is made in Australia. Highly recommended for comfort and value.
Beautiful Mattress at a VERY reasonable price!!
I have only been able to afford "inexpensive" and non-brand-name mattresses most of my adult life, and a few years ago purchased this mattress from Snooze in Ballina. I was expecting to shell out $5000 for a sealy or something with a trustworthy name. After laying on the Grosvenor a few times, back and forth... This mattress is light years ahead of the best sealy products!! Yes, this is for you if you like a mattress with enough support (firmness) that you aren't sinking into it, but the comfort layer on top is pure heaven. Purchased this mattr...ess in sept. 2015 and it is still as comfortable as the day I bought it. Great for anyone wanting a firmer mattress due to back/neck/sciatica issues and I have to agree with other reviewers... You cannot feel your partner getting into or out of bed, zero roll-together, The ONLY negative aspect was that the handles sewn into the sides of the mattress to assist in turning (highly recommended to turn the mattress at least once a month) came off after the second turn which was a little annoying, but seriously that's all I can fault it on. I understand some people have had issues with retailers in this thread, but remember we are rating the products, not the retailers ☺️
A great mattress!
Purchased this mattress and we love it! Nice and firm with a bit of softness! Would recommend if you like a firm...not hard mattress. We got the king size and can't feel when my partner enters or leaves the bed.
Had some reservations about purchasing this mattress after seeing some of the negative reviews, but we have been delighted with it !! Been sleeping better than I have for many years. After a few days, it was extremely comfortable while still being very supportive. My lower back pain also seems to have improved enormously.
Madison Grosvenor mattress
Don't do it! It's hard as a rock causing sore back. Due to the liquid gel infusion smelt damp and was wet to touch. Disappointed with sales person pressured to purchase this mattress. Highly recommended DON'T! We exchanged for another brand of mattress which we are happy with.
The worst bed choice
Bought the Madison Grosvenor. Waking up sore and in a lot of back pain. Bought if from snooze. All they could offer me in the way of help was to send the matress away and have it re-spec (add another layer) into the matress for comfort so it was meant to be like their "Times Square-medium range".. What a complete waste of money.. $400 for the re-spec and made no difference at all.. The worst bed I have ever purchased.
"THE" Best mattress
After buying 4 different mattresses and not liking none of them, we decided to go for the Grosvenor. What can I say, but it was the best decision we made. It's been 3.5 years and we just love this mattress. The firmness is perfect and you really do get a solid sleep. Money well spent.
If you don't like a firm mattress then this is definitely not for you, however as I like a firm mattress I am happy with the Grosvenor. The mattress is unbelievable in terms of minimising partner disturbance - I was constantly awakened by my partner during the night previously but since sleeping on this mattress that problem has been solved. The mattress is reasonably cool, light for its size and is good value for money.
Worst mattress ever
My brother bought a Madison mattress only a year ago because I talked him into going to snooze and that's what they recommended from the time he first slept on it he has had a bad back every morning. Now he can't sleep on it anymore and bought a new mattress latex and he is in heaven no more bad backs or towing and turning all night like before. He put the Madison in his spare room and last night I slept on it and guess what I tossed and turned all night and woke up with a really sore back. It's not fare he spent a lot of money on that mattress because he was told it was good he just dosnt have that money to throw away. And now he hasn't got a mattress for me to sleep on I guess it's a blow up one
Don't to it!
We bought a Madison Grosvenor and found it really uncomfortable, every morning it is sore backs and shoulders. We've had it for just over two months and now got rid of it after the store and manufacturer couldn't (or more likely wouldn't) help. The warranty is not worth the paper it is printed on. Don't buy it under any circumstances. If I could rate it zero I would have done so!
Madison Grosvenor mattress
Really hard mattress
I bought the Grosvenor in Jan 2015 and found that it was like sleeping on a rock. When I was in the shop trying out all the mattress' after an hour, I found the Grosvenor was fine. After sleeping on it though, it left me with a really sore back and body in the morning. Snooze at Moore Park assured me it would take a couple of months but it would be OK. It wasn't.
I was lucky enough to go into Snooze at Bankstown to seek advice from the staff (spoke to the store manager). I tried the Grosvenor again in the store and it was ...
Hmm.... a Madison mattress
We didn't really research properly with regards to the brands and comfort ranges for mattresses. We bought a coil spring mattress which was a stock standard queen sized. We bought it at a place in Box HIll in Victoria and the sales man looked like a bit dodgy... we did manage to bargain the price down and after trying out the sample mattress; within minutes, we both felt like we wanted to fall asleep straight away.
Once we got that by delivery, we continued to have the same experiences for a few years and to my experience, it is still the b...est mattress we've ever owned. We still have it. But as times move on, our perceptions of needs and wants change as well. We were running out of storage space and hence an idea for a storage bed was needed. And as we bought our Spring Air Plush King sized mattress from Bed Shed, we had many problems with it. My partner and I are fairly tall people, she is almost 6 foot tall and I am 6 foot 1. My partner experienced less problems than I did, as she is slim; she has only had neck and shoulder pains so far. As for myself, I'm rather bigger, borderline overweight and obese. I've had instead more significant issues, both upper back, lower back and shoulder pain. I've found that many people who review mattresses, especially after reading a few, they don't often mention about themselves. Human beings come in all shapes and sizes and despite a mattress that tries to offer the best feel for people (universally or generally), they don't talk about themselves and end up putting blame on other aspects of their experiences. In any case, we went to Snooze despite the many reviews that are stating the negative experiences. We walked into Snooze yesterday and within an hour or so, even doing the mattress test that they had to supposedly measure the pressure applied onto a mattress by the human body and so on. The reading on the computer print out showed that my partner was closer to the yellow range; whereas for myself at the red range for firm. The print out managed to find a common ground in the blue blend range. Subsequently, a list of mattress brands and ranges were printed.
Love the Madison Grosvenor
Love this mattress. My hubby is 6'5" and weighs 150kg. He destroys mattresses. This is the only mattress that has not sagged, has not worn unevenly in the middle ending up with the dreaded and usually inevitable mountain of pillowtop where you do not sleep. We've got it on a great quality solid base and partner disturbance is virtually zero. This is our second MG, upgrading from queen to king. Awesome.
Questions & Answers
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|Type||Pocket Spring||Pocket Spring||Pocket Spring||Pocket Spring|
|Size||Single||Long Single||King Single||Double|
|Thickness||31 cm||31 cm||31 cm||31 cm|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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